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Renaissance Kuala Lumpur Hotel

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Renaissance Kuala Lumpur Hotel
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3,404 Reviews from our TripAdvisor Community

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Showing 2,635: English reviews
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Minnesota
Reviewed 2 days ago NEW

Room: A handicap accessible room was booked and confirmed, the original handicap accessible room we were given had a raised toilet with a grab bar but only had a tub which was very high with grab bars. We explained this would not work. The front desk stated the only handicap accessible room with a shower was already occupied. We took...

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Helpful?
Thank MinnesotaPacked
RenKL_Hotel, General Manager at Renaissance Kuala Lumpur Hotel, responded to this review

Dear MinnesotaPacked, Please accept my sincere apologies for the inconvenience that you faced whilst you were here. Thank you for your feedback on our guestroom and I've already highlighted this to our Chief Engineer who will be leading the rectification of this. I'm glad to note that besides that, your stay with us was otherwise, a positive experience and that...

London, United Kingdom
Reviewed 2 days ago NEWvia mobile

Stayed here in February for 3 nights at the Lifestyle room. Nice big rooms, with a small seating area and great shower. Lounge served complimentary drinks between 5-7pm, what was great bonus. Loved the pool area and the gym. Will definitely stay again.

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Helpful?
Thank Alger P
Reviewed 2 days ago NEW

Good localization, close to twin towers.(150min walking).Really nice staff. Very good food. Excellent and helpful staff in business lounge. I stay in this hotel every year and always was brilliant. I hope next year the renovation will finish in the west wing.

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Helpful?
Thank Tomasz K
New Delhi, India
Reviewed 2 days ago NEW

So the location is great--easy access to two mass transport options. The hotel was undergoing a renovation so I tried to be flexible but their staff were not like other Marriott hotels I have visited. Some of the restaurant staff seemed more consumed with their cell phones instead of their actual job of seating and serving people. You will need...

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Helpful?
Thank Worldismyoyster1070
Gold Coast, Australia
Reviewed 3 days ago NEW

Beautiful. The hotel is so big with the West Wing and the East Wing. The pool and gardens are clean and inviting. The room we had was on the Club floor. Very nice. The Afternoon tea and the Cocktails at 5.00 were pretty cool. The Breakfast which was a Buffet was beautiful with a huge selection . The Dinner was...

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Helpful?
Thank wendywula
Singapore, Singapore
Reviewed 3 days ago NEW

Stayed here for 1 night on Feb. Checked in was smooth and it took less then 5 min for all procedures to be done. Might be due to the fact I used their mobile check-in. Room was ok just that renovations were on-going but that did not affect much. Went to lounge for their evening cocktail and I received the...

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Helpful?
Thank dereklee91
Vasteras, Sweden
Reviewed 1 week ago via mobile

You won't experience the 5 star feel in this place. We decided to stay here at the end of our trip for 4 nights. The hotel is huge and when we arrived we were advices that check in was on the other side, once there it was so busy and a bit messy. The lady that helped us first had...

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Helpful?
1Thank Shadan S
Renaissance_KL, General Manager at Renaissance Kuala Lumpur Hotel, responded to this review

Thank you for your review and feedback concerning your recent stay with us. First of all, please allow us to express our sincere apologies for the inconvenience & hassles that you had experienced upon checked-in and also whilst staying with us. We indeed appreciate you taking the time to write your experiences and observations and we have taken note of...

Bangkok, Thailand
Reviewed 1 week ago via mobile

We stayed here 3 nights in March, the hotel location is excellent. 5 min walk to KLCC. Very convenient, there are not much restaurant and shops near by though. Otherwise it's really good. The hotel is recently renovated, we didn't get the renovated units but the old ones were still very good. The room were spacious, everything you can expect...

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Helpful?
Thank bbgeegee
Renaissance_KL, General Manager at Renaissance Kuala Lumpur Hotel, responded to this review

First off all, thank you for being a loyal Marriott Platinum member. Thanks as well for the wonderful comments of us that you've shared on TripAdvisor. My team and I thoroughly enjoyed reading your review and we're delighted that you enjoyed your stay. I'm happy to also note that you were pleased with our service standards and your compliment will...

Reviewed 1 week ago via mobile

Good location. Walk distance to petronas towers and metro station. Good breakfast. Large swimming pool. Staff was helpful and friendly. The negative observation that rooms need some renovation as my room looks old however it was very clean.

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Helpful?
Thank Ghoneim1984
Renaissance_KL, General Manager at Renaissance Kuala Lumpur Hotel, responded to this review

Thank you for staying with us and thanks for the great review too. The team here will be delighted to know that you had a wonderful experience with us throughout your stay. For your information, the Hotel is currently undergoing rooms renovation at West Wing and we would like to invite you to stay at your next visit in our...

New York City, New York
Reviewed 1 week ago

Stayed for a few days wan was surprised by how well this place is run. Even with the renovations going on in the west wing, the place feels busy, but clean and efficient. The lounge for the elites was ran like clockwork with their attendant very attentive, but leaving you enough space. I will be back.

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Helpful?
Thank lreyes
RenKL_Hotel, General Manager at Renaissance Kuala Lumpur Hotel, responded to this review

Thank you for your 5 star rating of your recent stay with us. We appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. Thank you...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Airport Transportation
  • Conference Facilities
Official Description (provided by the hotel)
Discover the heart of Malaysia while enjoying a wide range of exceptional amenities at the Renaissance Kuala Lumpur Hotel, a Marriott Luxury & Lifestyle Collection. Providing an unparalleled location, ideal for business or leisure, our KL City hotel's expansive offering of sophisticated guest rooms and suites feature deluxe bedding, high-speed Internet and marble bathrooms. Filling two magnificent towers, our choice of accommodations includes those with lounge access, picturesque views of the city skyline and lavish hospitality services. Boasting a plethora of dining options, our seven restaurants offer everything from authentic Chinese cuisine to a tantalising all-day buffet, along with outdoor dining next to our Olympic-sized pool. As one of the premier convention hotels in Kuala Lumpur, our venue features state-of-the-art facilities and the largest pillar-free ballroom in Malaysia. And, for the ultimate relaxation, experience our on-site Mandara Spa, with its soothing atmosphere and luxury treatments. ... more   less 

Additional Information about Renaissance Kuala Lumpur Hotel

Address: Corner of Jalan Sultan Ismail and Jalan Ampang, Kuala Lumpur 50450, Malaysia
Region: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Price Range: ₹ 4,123 - ₹ 7,461 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Renaissance Kuala Lumpur Hotel 4.5*
Number of rooms: 910
Reservation Options:
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Also Known As:
Renaissance Hotel Kuala Lumpur
Kuala Lumpur Renaissance
Hotel Style:
#16 Spa Hotel in Kuala Lumpur
#23 Family Hotel in Kuala Lumpur
#28 Romantic Hotel in Kuala Lumpur
#31 Business Hotel in Kuala Lumpur
#32 Luxury Hotel in Kuala Lumpur
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Questions & Answers

Here's what travellers have asked, with answers from Renaissance Kuala Lumpur Hotel staff and other travellers.
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Questions? Get answers from Renaissance Kuala Lumpur Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Any room is a great room. Something special you need to make sure its part of the Club rooms.”
 of 5 bubbles wendywula, 24 Mar 2017 | Read review
“Upper floors are the best.”
 of 5 bubbles lreyes, 19 Mar 2017 | Read review
“Ask for a renovated room in the West Wing”
 of 5 bubbles DKHNL, 17 Mar 2017 | Read review
“Ask for an East Wing room with a Petronas Towers view, if not go Pool View.”
  • View on arrival in room
  • Storm coming
  • Pool
 of 5 bubbles SimpleSimonB, 16 Mar 2017 | Read review
“Rooms with tower view”
 of 5 bubbles Loraine20, 14 Mar 2017 | Read review
5 of 5