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3.5
#115 of 519 hotels in Kuala Lumpur
Location
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Value
Strategically located within Mid Valley City; one of the most modern and integrated leisure, dining, entertainment and shopping destination in Kuala Lumpur, Cititel Mid Valley is easily accessible to major commercial hubs and popular tourist attractions. Adjoining to the hotel is two exciting malls; the Mid Valley Megamall and the upscale Gardens Mall, with over 630 retail shops featuring a smorgasboard of fashion, food, entertainment and family fun. Featuring two categories of well-appointed rooms and equipped with modern amenities, 646-room hotel comprises of Superior and Deluxe rooms with internet broadband, that is offered free to residential guests. For dining and relaxation, the 24 hours Citi Cafe is located at Hotel's lobby whereas the Citi Lounge is ideal for evening cocktails.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Mid-range
City View
Languages Spoken
English, Chinese, Malay, Tamil
Location
Lingkaran Syed Putra, Kuala Lumpur 59200 Malaysia
Cititel Mid Valley
1,048 reviews
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Intended to do a bit of shopping at Midvalley. Of course the Hotel that is attached to it is the Cititel. Check in was fast and the reception was friendly. The room was comfortable and I took the deluxe room. It is not as big as few deluxe room that I experienced. However the toilet is excellent. It came together with bath tub and shower cubicle. I always commented that in the modern era, travellers prefer shower cubicle rather than bath tub and it is much more safer. Breakfast was nice ,it was not excellent but delicious. Due to Covid safety precaution , they serve ala carte style but unlimited supply 'eat all you can'. You feel safe enough as you don't have to wonder how many people actually have touch the buffet spoon.
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Date of stay: October 2020
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Chee Hong SHIM, Marketing at Cititel Mid Valley
Responded 13 Oct 2020
Dear Mr. Ali, Greetings! Thank you for your review and for choosing our hotel. We are happy that you enjoyed your stay and pleased to hear that our staff made your stay pleasant. We looking forward to having you again as a guest in our hotel. Kind regards
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Stayed at Cititel several times before but i guess it was the first time booking a superior room. Totally dissappointed as the room was very tiny and in fact claustrophobic. Not enough space to place your big luggages too.
Because i had 4 nights booked at the accommodation, i quickly requested for a room upgrade to a deluxe room which is way better and there is space. However, the rooms as compared to other hotels are old and i do not understand why there is a tall mirror facing my twin-sharing room. What i dislike is also the shower. There is only an inbuilt soap holder which means there is no way you can place your shampoo conditioner or own bath gel anywhere except on the floor which totally pissed me off.
The location is excellent which was why i booked the property. But the room is run down. I tried to on the TV but it wasn't working. I asked my brother to help and after a good 5 -10 min, he realize that the TV wasn't even plucked in. Minus points for housekeeping for me. Out of the 4 nights, housekeeping also did not top up bedroom slippers on one of the nights. Do that's a minus point too.
Given the price that i need to pay for my upgrade, i will try The Gardens or The Boulevard Hotel which is also connected to MidValley Megamall during my next visit. These properties will have pool facilities that Cititel doesn't offer and rooms are newer and more modern.
Anyway, there was a good spread at breakfast which doesn't disaapppoint. Staff are friendly too.
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Date of stay: December 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from SueKhan19, Manager at Cititel Mid Valley
Responded 8 Jan 2020
Dear Ms. Wendy Tan, Thank you for choosing us as your preferred stay in Kuala Lumpur and we truly appreciate the feedback given. Please be informed that currently the hotel is undergoing a major room refurbishment for the best stay experience for all of our guests and it is expected to complete by this year October. We apologies for the inconvenience caused and will escalate this message to the relevant department for them to take corrective action against it. Thank you and we hope to be seeing you again soon.
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Clean and basic room. Housekeeping was attentive. The location was fantastic, the Midvalley mall was connected to the hotel and you could have eateries, cinemas and Thai Spas. Great for a staycation . Restaurants were abundant. There were times when the neighboring room was smoking and I had to put a towel below the door to prevent smoke smells from infiltrating my room, I wish they would ban smoking
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Date of stay: June 2023Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
You can get something better nearby with the amount you paid to stay here. By itself, the hotel location is ideal as we can access to the mall and do the shopping list. However, we think big improvement is required on what the hotel can provide to hotel guests. 1- check in at reception: we didn't get the immediate attention from the front desk staffs and there was one guest need assistance as well. There were actually 2 staffs on duty and they were playing on their phones. We volumed up and finally they came to help with an unhappy face.
2- car parking: We need to know the operation hours of parking lots since we may come home late after dinner gathering. The staffs may not familiar or not knowledgeable to tell the correct infos. It ended up we have walked 12 mins next to the road at 12am as the parking is only available during mall time while we were informed differently. The worst was the night shift staff just shrugged when we arrived at reception and checked again about the parking stuffs.
3- room cleanliness: It smelled of mould which showed noone staying here for quite a while and the staffs just served to the guests directly. To be honest, It is a 4 star rated hotel and we expect the average standard at least for the room cleanliness which affects the most for your guests stay.
We will not recommend to our family and friends when they visit Malaysia even the location is ideal and convenient but it definitely not worthy!
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Date of stay: December 2022
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from The Gardens St Giles, Marketing at Cititel Mid Valley
Responded 2 Jan 2023
Dear jesies2019, Thank you for sharing your feedback. We sincerely apologize for your unpleasant experiences and regret any inconvenience this has caused you. I am most concerned to learn about your experience with the service at reception during check in as well as the room that was given to you. My sincere apologies for the shortfall you experienced on this occasion; rest assured that this will be addressed with the respective head of department. We are committed to delivering the best guest experience to all our loyal clients and your comments will definitely help us achieve that. We greatly appreciate your kind patronage and look forward to welcoming you back for a better stay next time. Best regards for the new year, Michael Quay General Manager
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Simple tiny but cosy room great for short term one person stay. Courteous hotel staffs very willing to take any reasonable requests. Great location and easy access to Midvalley mega mall having abundance F&B, retail shopping and entertainment.
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Date of stay: May 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Gardens Hotel, Marketing at Cititel Mid Valley
Responded 31 May 2022
Dear williamID4815GH, thank you so much for sharing about your delightful stay with us. We are glad to know our location and friendly service made you feel at home. The team looks forward to having you stay with us for another memorable vacation! Best regards, The Management
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This is a tourist class hotel which is conveniently located within the shopping mall of Mid Valley. We had pre booked 2 Superior Double rooms which were interconnected as we were a family. At checkin we were already disappointed as the gentleman at reception insisted that I use a physical credit card for payment despite telling him that I wanted to make a digital payment for safety reasons. Not having used a physical card in a long while, I’d forgotten the PIN number so the payment was rejected. Finally this gentleman relented after a couple of failed attempts and allowed me to make a digital payment! However, it appeared that he didn’t know how to activate such payments as there were several failed attempts until a colleague came to demonstrate how it had to be done. Then on enquiring why the total cost was much more than when booked through Booking.com, he couldn’t give me the reason except to mutter that there were additional charges. However, I knew that the additional charges included the tourist and service charges as I’d read about these charges earlier. When we were finally shown our rooms, it was a surprise to realise how small the rooms were. There was nothing “superior” about them at all! It had barely any space for 1 piece of luggage, let alone 2 pieces. The saving grace for this hotel is really its location. Training is definitely needed for the staff so that the angst which I encountered at checkin is not repeated.
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Date of stay: January 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Stayed there 1 nights on January. Just located in Mid Valley Megamall quite convenient to buy stuff and food. Staff is very helpful, I went there early in the morning to keep my luggage first due to check in time start from 2pm/3pm and I have to attend event. Maybe I maked booking last minute through online platform before 1 day check in so in the beginning the staff seems can't find my booking, but in the end found it. I can see he is trying hard to find it out and he did it. 🫢 Room is very clean but there is no mineral water provide have to use jar provided in room go to outside and fill water by yourself. You can also boil water by yourself if you feel that is trouble to go out and fill water, electric kettle is provided. Lastly, I feel chinese dish at breakfast buffet need to improve 🤣
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Date of stay: January 2024Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Central, convenient for shoppers. But not a great hotel. A bit over priced for the low standards. No gym. No pool. Breakfast is good. But staff were lazy. Always trying to not do their job. The egg chef wouldn't make poached eggs...just pointed to the half-boiled eggs as the same. The room cleaners kept asking us if we wanted the room cleaned even though we'd already told him twice already to do it. With the air con turned off the room smelled off stale socks. With the AC on it was noisy.
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Date of stay: December 2023Trip type: Travelled with family
Room Tip:Unless you want to spend a lot of time in mid valley mall don't stay here
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Staycationed here during the CNY. Didnt expect the room to be small in size but it was just nice for my husband and I. Clean and no problem with the bathroom. Just wishing the bathroom has more storage space. Due to Covid, breakfast is in-room dining and the food came from their other hotel chains. Even so, the food came very fast after placing order through the phone which amazed me. And they tasted good too! A lot of selection and they definitely didnt skimp on the portion and variety so we enjoyed our breakfast very much. Hotel is attached to Mid Valley Megamall so it is very convenient.
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Date of stay: January 2021
Location
Cleanliness
Service
Room Tip:ask for 8th floor onwards floor. view is better
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Sage Restaurant, Marketing at Cititel Mid Valley
Responded 25 Feb 2021
Dear slengk, Thank you for leaving us a splendid review! It was a pleasure hosting you and we are very delighted to hear on your pleasant stay. Your kind mentioned on our hospitality service is much appreciated and we are glad to know that you enjoyed the meals. Indeed, the hotel is adjacent to 2 malls - Mid Valley Megamall and The Gardens Mall which is the perfect gateway for a relaxed retail therapy. The team and I looks forward to your next return, until then stay safe and be well. Regards, The Management
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Great location for a get together with friends. As for the food, I enjoyed the cakes n pastries (especially the carrot cake) which were tasty, and also the delicious chicken rendang. However, i can't say the same for some of the other dishes. Bubur chacha was bland. Maybe fish could be served boneless as one doesn't want to be struggling with bones while chatting.
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Date of stay: October 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Gardens Hotel, Marketing at Cititel Mid Valley
Responded 24 Nov 2022
Dear naranjank, Thank you for taking the time for leave your feedback. I am delighted that you had an pleasant get together with your friends at Citi Cafè, and that the pastries and rendang stood out the most. We take note of your observation on dishes to improve. Enhance our culinary offering is our priority and we definitely look forward to having you back again. Best regards, Michael Quay General Manager
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George Town, Malaysia3 contributions2 helpful votes
It’s not really connected. But they are sort of right next to each other. The safest way is to get into the mall from the coffee bean side and then follow the directions towards garden hotel. There are signages showing the direction towards Garden Hotel. You won’t miss it.
There are more places to choose from in the Kuala Lumpur area.
PRICE RANGE
₹4,362 - ₹5,536 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
cititel mid valley hotel kuala lumpur, cititel mid valley kuala lumpur
LOCATION
MalaysiaWilayah PersekutuanKuala Lumpur
NUMBER OF ROOMS
646
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
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