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Swiss-Garden Hotel

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Swiss-Garden Hotel
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1,178 Reviews from our TripAdvisor Community

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Showing 862: English reviews
Reviewed 5 January 2017 via mobile

Good food can't deny that with various dishes .. it was new year eve celebrations .. the downfall was at the drink area.. where there was only coffee and sky jus.. we asked for wine but no response ..

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Helpful?
Thank ArMini J
SGHRKL, Guest Relations Manager at Swiss-Garden Hotel, responded to this review

Dear ArMini J, Thank you for your feedback and we are delighted to know that your overall stay with us was an enjoyable one. We greatly appreciate the time you have taken to illustrate on your overall experience with us. Thank you also for sharing your observation about the drink area in our restaurant. Your valuable feedback has been conveyed...

Spain
Reviewed 26 December 2016 via mobile

The last 5 years I have visited Swiss Garden hotel often. This time I was dissappointed. The staff at the reception act not customer friendly. The room needs a upgrade. The carpet is dirthy. The airco is very noisy. The room was stuffy. Breakfast was meagre. Limited choise Wifi not working well.

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Helpful?
Thank marti j
SGHRKL, Guest Relations Manager at Swiss-Garden Hotel, responded to this review

Dear Marti j, Thank you very much for providing us with your feedback in regards to your stay. It is with a heavy heart that we hear that we were unable to meet your expectations and we will be taking your comments in hopes to translate it to an action plan to further improve our services better. Thank you once...

Reviewed 26 December 2016 via mobile

Loved staying at Swiss Garden, although I did not really like the breakfast, more choices of Chinese rather than English breakfast, and less choices of fruits. Neat and clean room but not very spacious. Good room service. Nice view from my room. Staff was not really smiling and looked not very welcoming when I checked in at night, however, the...

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Helpful?
Thank Saira A
SGHRKL, Guest Relations Manager at Swiss-Garden Hotel, responded to this review

Dear Saira A, Thank you for your feedback and we greatly appreciate the time you have taken to further illustrate on your overall experience with us. Thank you also for sharing your observation about the breakfast offering and one of our associate behavior upon your arrival. Your valuable feedback has been conveyed to our respective department head in which they...

Reviewed 26 December 2016

All and all.. i would give 4/10 marks. There are a lot room for improvement. With the price we paid, we should get more. The rooms quite rundown, the room smell funny, the rooms at smoking level is equivalent with condition with budget hotel around bukit bintang area. The swimming pool is mini, the bathtub quite not comfortable to dipped...

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Helpful?
Thank nisanurain
SGHRKL, Guest Relations Manager at Swiss-Garden Hotel, responded to this review

Dear Nisanurain, Thank you very much for providing us with your feedback in regards to your stay. It is with a heavy heart that we hear that we were unable to meet your expectations and we will be taking your comments in hopes to translate it to an action plan to further improve our services better. Thank you once again...

Kuala Lumpur, Malaysia
Reviewed 22 December 2016

Stayed at Swiss Garden Hotel & Residences from 19th - 22nd Dec 2016 @ room South Tower 2501 under name of Constance Chong. Upon arrival I was warmly welcomed by the staff (SHARON-FOA) who checked me in and SHARON was extremely friendly and helpful to assist me on the room clean matter which been delayed on 21st Dec 2016. She...

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Helpful?
Thank Constance_Chong
SGHRKL, Guest Relations Manager at Swiss-Garden Hotel, responded to this review

Dear Constanceyee77, You have taken our breaths away from such an amazing review. Thank you from the bottom of our hearts on such a lovely review provided. Your kind comment will be shared with the team and we couldn't have done it without them, it is only because of our wonderful staff that we are able to provide the services...

Reviewed 20 December 2016 via mobile

I think this place is a clean place ,this place also provides various types of mouth watering foods .Besides,the room of this hotel is big,suitable for family visit.Apart from that,the pool of that hotel is also very clean and big,but I suggest the ones who want swim in the people wear their own Google's due to eye protection.I hope that...

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Helpful?
Thank Jack O
SGHRKL, Guest Relations Manager at Swiss-Garden Hotel, responded to this review

Dear Jack O, Thank you for staying at Swiss-Garden Hotel & Residences Kuala Lumpur during your recent visit to Kuala Lumpur. We are delighted to know that your overall stay with us was an enjoyable one. Once again, thank you for taking the time to share your experience and we certainly look forward to welcoming you back to Swiss-Garden Hotel...

Gloucester, UK
Reviewed 13 December 2016

Stayed here for 4 nights and there was strong smell as soon as you entered the room. We told reception 3 times about this but nothing was done and we thought, lets just get through as they were not doing anything. Other than that, the room was clean and spacious. Although the room and the hotel looked dated. The safe,...

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Helpful?
Thank mokay
SGHRKL, Guest Relations Manager at Swiss-Garden Hotel, responded to this review

Dear Mokay, Thank you very much for providing us with your feedback in regards to your stay. It is with a heavy heart that we hear that we were unable to meet your expectations and we will be taking your comments in hopes to translate it to an action plan to further improve our services better. Thank you once again...

Singapore
Reviewed 9 December 2016

It was one of the best experience ever. clean room. good location. went there 6x.. convenient location. walking distance to malls too.... =) been here, definitely one of the best hotels around in KL... about 30mins from Airport....

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1Thank Waty K
SGHRKL, Guest Relations Manager at Swiss-Garden Hotel, responded to this review

Dear Waty K, You have taken our breaths away from such an amazing review. Thank you from the bottom of our hearts on such a lovely review provided. Your kind comment will be shared with the team and we couldn't have done it without them, it is only because of our wonderful staff that we are able to provide the...

Ipoh, Malaysia
Reviewed 8 December 2016 via mobile

A hotel within the City it's my choice when it comes to a good holiday. Strategic location along the famous Bukit Bintang tourism centre is indeed marvellous. Nice rooms friendly dedicated staffs is often one's requirements for a great stay. The little Christmas warm deco creates a wonderful ambience. Thank you for making my stay with such warm hospitality.

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Helpful?
Thank Louisthemaestro
SGHRKL, Guest Relations Manager at Swiss-Garden Hotel, responded to this review

Dear Louisthemaestro, We are deeply humbled and thankful for such an amazing review. Your appreciation of our staff is greatly appreciated. It was a great pleasure welcoming you over to our Hotel and our staff will definitely be grateful to hear of your kind comments about them. Thank you again for choosing us as your preferred destination of travel and...

Muar
Reviewed 1 December 2016 via mobile

We booked this hotel through online booking, When we arrived we were told that our room wasnt ready though we check in a bit late...need to wait for 1 hour to get our room...check in at 3 pm but we came at 5 pm The room is an old design with unpleasant smell as no air freshner was put after...

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Helpful?
Thank SITI HANIM M
SGHRKL, Guest Relations Manager at Swiss-Garden Hotel, responded to this review

Dear SITI HANIM M, Warm greetings from Swiss-Garden Hotel & Residences Kuala Lumpur! It is indeed very concerning to learn about your frustration regards to your recent stay with us. It is undoubtedly a huge disappointment for us as well, as it is evident in the series of inconveniences you experienced that we have failed to extend to you the...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Breakfast included
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
Attractive Modern Hotel with terraced design, situated within minutes of business & commercial center. ... more   less 

Additional Information about Swiss-Garden Hotel

Address: Swiss-Garden Hotel Kuala Lumpur 117 Jalan Pudu, Kuala Lumpur 55100, Malaysia
Region: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Price Range: ₹ 3,338 - ₹ 5,218 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Swiss-Garden Hotel 4*
Number of rooms: 310
Reservation Options:
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Also Known As:
Swiss Garden Kuala Lumpur
Swiss Garden Hotel Kuala Lumpur
Hotel Style:
#58 Luxury Hotel in Kuala Lumpur
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Questions & Answers

Here's what travellers have asked, with answers from Swiss-Garden Hotel staff and other travellers.
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Questions? Get answers from Swiss-Garden Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“bad hotel, bad hotel experience”
 of 5 bubbles Aminejoe, 2 Feb 2017 | Read review
“Good view at South Tower especially could see the lighting at KL Tower”
 of 5 bubbles Constance_Chong, 21 Dec 2016 | Read review
“Rooms facing Bukit Bintang would be nice.”
 of 5 bubbles Anthonydasso, 5 Nov 2016 | Read review
“we found our room half way up this hotel was giving us a good view.”
 of 5 bubbles 48Pat48, 23 Oct 2016 | Read review
“Road side rooms”
 of 5 bubbles , 18 Oct 2016 | Read review
5 of 5