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The Westin Kuala Lumpur

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The Westin Kuala Lumpur
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2,287 Reviews from our TripAdvisor Community

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There are newer reviews for The Westin Kuala Lumpur
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Showing 2,051: English reviews
Emerald, Australia
Reviewed 11 November 2013

Just had a stop over in KL at the Westin hotel. Highly recommend this hotel fantastic location, very friendly staff . If I was returning to Kuala Lumpur I would be staying at this hotel again. The gym was very well appointed with good machines and equipment . The breakfast staff are very helpful and the whole breakfast experience is...

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Helpful?
Thank debbie_041961
HratchKhatchanian, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings debbie_041961 Thank you for staying with us and extremely delighted to know you had a great experience. However, please accept our apologies for the for the WiFi related matter - we will have our IT Support check on this. Please come back to stay with us again whenever you return to Kuala Lumpur. Take care and be well Hratch...

Washington DC, District of Columbia
Reviewed 10 November 2013

This is the worst Westin hotel that I have ever stayed in. I booked a premium room with a king bed. When I arrived around 2:00 pm, it wasn't ready. The desk clerk had a bad attitude and told me that I could wait for housekeeping to make up the room or take a room with 2 queen beds. I...

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Helpful?
3Thank Harry J
HratchKhatchanian, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings Harry J We thank you for staying with us and taking the time to share your stay experience. It is with deep regret that we learnt of the unpleasant incident that you have experienced during your recent visit to our hotel. Having read your feedbacks there was indeed no excuse for the inefficiency but to extend our most profound...

Kuala Lumpur, Malaysia
Reviewed 10 November 2013

Spacious executive room with a nice and comfortable lounge while enjoy the pavilion view. The food is so good and friendly staff at the lounge makes your want to stay longer. Bathroom have a big tub and my kids enjoy it so much. My kids describe westin as a rich n beautiful place to stay. They love the lounge and...

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Helpful?
Thank Roshariza S
HratchKhatchanian, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings Roshariza We thank you for staying with us and appreciate you taking the time to review our hotel. It's always good to know that our guests enjoyed themselves during their stay. Look forward to your return soon. Take care and be well Hratch Khatchanian General Manager

Dublin
Reviewed 5 November 2013

There is much to like about the Westin KL. Its rooms are certainly Westin-like complete with the heavenly bed and good bathrooms; it has some nice health facilities; its location is great in terms of availability of shopping and restaurants; and it has the best breakfast buffet that I think I have ever had in a hotel with a massive...

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Helpful?
Thank 12Knocksinna
HratchKhatchanian, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings 12Knocksinna We thank you for staying with us and good to hear you had an enjoyable stay. In spite of our constant effort to maintain the building, the hotel is indeed getting old. Obviously we do have plans to renovate but unfortunately we are unable to communicate an exact date at this point in time. Meanwhile, we appreciate your...

Melbourne, Australia
Reviewed 5 November 2013 via mobile

The first greeting I got when I arrived at this hotel was a young girl checking us in who couldn't find our reservation on the system even though we had vouchers showing the booking. She lacked the experience to deal with that problem efficiently and not once did she call the manager to help out! After waiting for almost 2...

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Helpful?
Thank Zena Y
HratchKhatchanian, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings Zena Y We apologize for the arrival experience. It is with deep regret that we learnt of the unpleasant incident that you have experienced during your recent stay. We will definitely work on areas that you have highlighted. Please give us another chance to welcome you back. Take care and be well Hratch Khatchanian General Manager

Hong Kong, China
Reviewed 4 November 2013

Its really a bad experience to stay in Westin Hotel for 4 nights on end of oct / 2013: - - still no room at around 3:00pm when we arrived hotel and it need to wait till 4:00pm; - we hv no way and go outside for drinking and wait for an hour but there is still poor organization of...

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Helpful?
1Thank slmho
HratchKhatchanian, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings slmho First and foremost, please accept our sincere apologies for letting you wait for almost an hour for your room. I agree that we could have handled this matter in a different manner. I will definitely share your constructive feedbacks with the team. I fully understand that your impression about the hotel has been tarnished but we hope you...

KL
Reviewed 4 November 2013

Decided to stay at this hotel because we need to unwind from the gross and terrible hotel that we encountered in one of the hotels that we stayed in Pulau Perhentian. We just loveeeeeeeee the hotel ambiance, the helpful staff, and the food. There's no need to mention about the HEAVENLY BED. The name says it all. Truly heaven, enough...

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Helpful?
Thank rochaque
HratchKhatchanian, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings rochaque We thank you for the great review - very happy to hear you love the ambience and food but most importantly our team, who provided personal and instinctive services. See you again soon. Take care and be well Hratch Khatchanian General Manager

Reviewed 3 November 2013 via mobile

I always think that your hotel room should help refresh a tired traveller but my room at the Westin in KL was far more tired than I was. The wallpaper was dirty and appeared to have shrunk! There were gaps between the strips of wallpaper and you could see the wall underneath. The room fittings were also pretty old. I...

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Helpful?
1Thank Russell G
HratchKhatchanian, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings Russell G First and foremost, please accept our sincere apologies for the experience. In spite of our constant efforts to maintain the building, the hotel is indeed getting old. We do have intention to conduct a major renovation,however we are unable to communicate an exact date at this stage. For your information, we have created a brand new Executive...

Singapore, Singapore
Reviewed 3 November 2013

We stayed at the Westin for a brief two night stay in KL. The hotel was absolutely beautiful and located in a great area across from the Pavilion shopping mall. The staff were very friendly and helpful. We got a babysitter one morning for our 1.5 year old daughter - her name was Cindy and she was absolutely wonderful! Our...

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Helpful?
Thank JulD110
HratchKhatchanian, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings JuID110 We thank you for staying with us and taking the time to review our hotel - It's always good to know our guests enjoy themselves during their stay. Look forward to your return soon. Take care and be well Hratch Khatchanian General Manager

London, United Kingdom
Reviewed 3 November 2013

We have many happy memories of previous stays at the Westin Kuala Lumpur, and once again this recent stay met our every expectation. There are so many good things that they have to be listed here: - a very smooth check-in (thank you Siti and Jade) - great gym - lovely pool - comfortable bed (appropriately named 'heavenly Bed') -...

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Helpful?
Thank MLRNW3
HratchKhatchanian, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings MLRNW3 We thank you for your trust, loyalty and support - exremely happy to hear we have once again lived up to your expectations but most importantly our team provided personal, instinctive and renewing experiences. See you again soon. Take care and be well Hratch Khatchanian General Manager

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Food & drink at the hotel
Prego
Prego
Cuisines: Italian, European, Pizza
The Living Room
The Living Room
Cuisines: Asian, International
No photo provided
Daily Treats
Cuisines: Cafe
Splash
Splash
Cuisines: Bar, International, Barbecue, Pub
Qba Latin Bar & Grill
Qba Latin Bar & Grill
Cuisines: Latin, Bar, Spanish
Five Sen5es
Five Sen5es
Cuisines: Chinese, Asian
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Airport Transportation
  • Dry Cleaning
Official Description (provided by the hotel)
The Westin Kuala Lumpur is an oasis located on the vibrant streets of Jalan Bukit Bintang. The strategic location of this five-star luxury hotel puts Kuala Lumpur’s best shopping, entertainment and local attractions right at your doorstep, which also includes Petronas Twin Towers, Kuala Lumpur Tower and Pavilion KL shopping mall which are just minutes away. From signature Westin Heavenly® Bed to our fully equipped Westin WORKOUT®, the hotel offers world-class facilities and services that inspire you to be at your best. ... more   less 

Additional Information about The Westin Kuala Lumpur

Address: The Westin Kuala Lumpur Jalan Bukit Bintang, Kuala Lumpur 55100, Malaysia
Region: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Price Range: ₹ 6,732 - ₹ 14,575 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Westin Kuala Lumpur 5*
Number of rooms: 443
Reservation Options:
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Also Known As:
The Westin Kuala Lumpur Hotel Kuala Lumpur
Westin Kuala Lumpur
Kuala Lumpur Westin
Hotel Style:
#14 Business Hotel in Kuala Lumpur
#19 Family Hotel in Kuala Lumpur
#24 Romantic Hotel in Kuala Lumpur
#27 Luxury Hotel in Kuala Lumpur
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Kuala Lumpur staff and other travellers.
12 questions
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Questions? Get answers from The Westin Kuala Lumpur staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“great location and comfortable stay”
 of 5 bubbles Win8028, 12 Mar 2017 | Read review
“Close to the main attractions of KL!”
 of 5 bubbles trekandtravel175, 4 Mar 2017 | Read review
“City view room at higher floor”
 of 5 bubbles Inderpreet1313, 25 Feb 2017 | Read review
“Choose the room not facing the main road.”
 of 5 bubbles M9564LDdaniels, 25 Feb 2017 | Read review
“Ask for the front room overlooking Bukit Bintang”
 of 5 bubbles ARuem, 20 Feb 2017 | Read review
5 of 5