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The Westin Kuala Lumpur

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2,187 Reviews from our TripAdvisor Community

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There are newer reviews for The Westin Kuala Lumpur
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Showing 1,959: English reviews
Perth, Australia
Reviewed 4 August 2013

This was my first ever trip to KL thus my first time staying at The Westin KL. I was there in the last week of July. I booked a Premium Room with Twin Towers view. My room was on the 23rd floor and it was one of the corner rooms. First Impressions and Check-in: I arrived at the hotel earlier...

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Helpful?
4Thank NasiG
HratchKhatchanian, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings NasiG Thank you for staying with us and having taken the time to review our hotel. We hope you enjoy Kuala Lumpur and will return soon. You have given me great joy to share your feedbacks with the team. However, please accept our apologies for the challenges experienced during breakfast. The Manager has already been informed and staff have...

Dhaka City, Bangladesh
Reviewed 4 August 2013

Stayed in this hotel for the first time for two nights. Accommodation was great, with amazing service and quality environment. Restaurants had a great ambiance with brilliant aesthetic appeal. I stayed in the 17th floor with my room at the corner end of the floor. The whole of the city could be viewed from the windows of my room.

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Helpful?
Thank Afnan E
HratchKhatchanian, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings Afnan E We thank you have having taken the time to review our hotel - it's always good to hear that our guests enjoy themselves during their stay. Please come back again should travel plans bring you back to Kuala Lumpur. Take care and be well Hratch Khatchanian General Manager

Bandar Seri Begawan
Reviewed 4 August 2013

Have stayed in this hotel a number of times throughout the year when I was in Kuala Lumpur. Likes: 1. Cheap rates can be booked through Starwood Preferred Guest (SPG) website/apps. Noticed that the cheaper rate might only be available closer to date of traveling rather than when its longer. Guess occupancy rate and need to cover for shortfall might...

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Helpful?
1Thank BonnieBenjaSim
HratchKhatchanian, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings BonnieBenjaSim We thank you for your continous support - very happy to hear you had a great stay but most importantly our staff provided personal and instinctive experiences. We apologize for the internet connection, we have already highlighted this matter to our IT Support. Free WiFi services is also available in all restaurants and public areas. The guestrooms' WiFi...

Kuala Lumpur, Malaysia
Reviewed 2 August 2013

This is our second stay in Westin KL and we truly love it. We choose to upgrade our room to executive club room for a nominal fee. The front office staff is very friendly and helpful – she escorted us to the 3rd floor where the Westin Executive Club is located to proceed with our check in. Check in was...

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Helpful?
Thank AK2726
HratchKhatchanian, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings AK2726 We thank you for your support and delighted to hear you had another wonderful experience. You have given me another opportunity to share your positive feedbacks with the team - thank you. All of us here look forward to welcoming you back again. Take care Hratch Khatchanian General Manager

Ottawa
Reviewed 1 August 2013

I stayed at this hotel from jul 23-27. was originally going to use points but would have had to book two rooms at a high point value. found out that the two bedroom residences cost only 300us a night. did that instead.. amazing room, fantastic amenities. unit had kitchen and living with two bedrooms and two sep bathrooms. the only...

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Helpful?
Thank FordTraveller
HratchKhatchanian, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings FordTraveller We thank you for staying with us and having taken the time to review our hotel. Please accept our apologies regarding the smell in the bathroom. The Room Attendant should put an ionizer in the room instead - we will brief the team accordingly. With regard to the iPad, it was communicated to you that certain documentations have...

Western Australia, Australia
Reviewed 31 July 2013

We stayed for 3 nights on the way to Langkawi. Great check in nice room. Stayed on the club floor room 3201, Great bed well equipped, very quiet. Staff are friendly, breakfast was plentiful even found a bakery on site the second day. Honestly can't complain. Raj is the man in the club lounge, friendly and very professional. Would stay...

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Helpful?
Thank Holiday0610
HratchKhatchanian, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings Holidays0610 We thank you for having taken the time to review our hotel - very happy to hear you had a great stay. Raj is a true STAR, we have received many positive feedbacks about him. We hope you will have a great time in Langkawi. Please come back again should travel plans bring you to Kuala Lumpur. Take...

Reviewed 30 July 2013 via mobile

We originally checked into Le Meridian KL and as soon as we arrived we knew we hated it. After speaking with a friend we went and had a look at The Westin and met the room manager Ramesh who showed us around (my husband mentioned that we were on our honeymoon) and we checked out of Le Meridian and checked...

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Helpful?
Thank SuzanneDAtri
HratchKhatchanian, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings SuzanneDAtri On behalf of the team, we would like to, once again, congratulate you on your honeymoon. Extremely delighted to hear you had a WOW experience and we managed to change your perception about Kuala Lumpur. All of us here look forward to welcoming you back to celebrate your anniversary. Take care and be well Hratch Khatchanian General Manager

Bombay
Reviewed 29 July 2013

Few hotels that I have stayed in get this balance so right. Often, hotels with top notch service are formal and stiff in their dealings with guests. And hotels that are hospitable are often too casual and a bit unprofessional in their approach. The Westin KL however strikes a perfect pitch between efficient service and effortless hospitality : making guests...

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Helpful?
1Thank NaderB0mbay
HratchKhatchanian, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings NaderB0mbay Reading your review gives me great pleasure to share the positive feedbacks with the team - thank you very much. It clearly indicates that we have reached our potential in providing personal, instinctive and renewing experiences to our guests. Look forward to welcoming you back soon. Take care and be well Hratch Khatchanian General Manager

Sydney, Australia
Reviewed 29 July 2013

I don't usually write reviews but really feel the need to after my experience in this hotel over the last 24 hours. We are unfortunate to be staying at this time as the French Prime Minister is also currently staying here. The inconvenience of having to wait forever for a lift (approx 15 - 20 mins) then stopping on every...

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Helpful?
Thank Nellal_13
HratchKhatchanian, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings Nellal_13 We thank you for the review. Please accept our sincere apologies for the challenges and inconveniences experienced during your stay. We are already looking into areas that we can improve on and kindly be assured that we will be able to handle similar scenarios more efficiently in future. On a lighter note, good to hear you like our...

gold coast
Reviewed 28 July 2013

We stayed at this hotel for 6 nights. The room was lovely and the staff were very friendly. The bed was great as they have their own "heavenly Bed" range so it was nice and soft which is hard to find in Asia. The rooms were spacious and the bathrooms were great. Breakfast was amazing, especially the choice of pastries...

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Helpful?
1Thank Allison Audrey B
HratchKhatchanian, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings Allison Audrey B We thank you for staying with us and delighted to hear you had a great experience but most importantly our staff were helpful and friendly. The bed is one of our signature heavenly products - glad you like it. Look forward to your next stay soon. Take care and be well Hratch Khatchanian General Manager

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Food & drink at the hotel
Prego
Prego
Cuisines: Italian, European, Pizza
The Living Room
The Living Room
Cuisines: Indian, Asian, International
Qba Latin Bar & Grill
Qba Latin Bar & Grill
Cuisines: Latin, Bar, Spanish
No photo provided
Daily Treats
Cuisines: Cafe
Splash
Splash
Cuisines: Bar, International, Barbecue, Pub
Five Sen5es
Five Sen5es
Cuisines: Chinese, Asian
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Airport Transportation
  • Dry Cleaning
Official Description (provided by the hotel)
The Westin Kuala Lumpur is an oasis located on the vibrant streets of Jalan Bukit Bintang. The strategic location of this five-star luxury hotel puts Kuala Lumpur’s best shopping, entertainment and local attractions right at your doorstep, which also includes Petronas Twin Towers, Kuala Lumpur Tower and Pavilion KL shopping mall which are just minutes away. From signature Westin Heavenly® Bed to our fully equipped Westin WORKOUT®, the hotel offers world-class facilities and services that inspire you to be at your best. ... more   less 

Additional Information about The Westin Kuala Lumpur

Address: The Westin Kuala Lumpur 199 Jalan Bukit Bintang, Kuala Lumpur 55100, Malaysia
Region: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Price Range: ₹ 7,331 - ₹ 11,133 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Westin Kuala Lumpur 5*
Number of rooms: 443
Reservation Options:
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Also Known As:
The Westin Kuala Lumpur Hotel Kuala Lumpur
Westin Kuala Lumpur
Kuala Lumpur Westin
Hotel Style:
#14 Business Hotel in Kuala Lumpur
#19 Family Hotel in Kuala Lumpur
#24 Romantic Hotel in Kuala Lumpur
#27 Luxury Hotel in Kuala Lumpur
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Kuala Lumpur staff and other travellers.
8 questions
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Singapore, Singapore
5 months ago
Singapore, Singapore
over a year ago

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Questions? Get answers from The Westin Kuala Lumpur staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“DON'T BOOK THIS HOTEL! There are proper 5 Star in KL and this isn't one of them.”
 of 5 bubbles DaphneTraveler, 3 Dec 2016 | Read review
“As for a room on a higher floor if you want a good view”
 of 5 bubbles 88sh8, 20 Nov 2016 | Read review
“Good location for shopping”
 of 5 bubbles No7Agency, 16 Nov 2016 | Read review
“Rooms on the higher floors will offer you an excellent view of the street outside”
 of 5 bubbles BugInTheAir, 27 Oct 2016 | Read review
“Facing Pavilion Mall is better”
 of 5 bubbles RSanthosh, 26 Oct 2016 | Read review
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