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The Westin Kuala Lumpur

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The Westin Kuala Lumpur
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2,324 Reviews from our TripAdvisor Community

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Showing 2,082: English reviews
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Reviewed 5 days ago NEWvia mobile

Hotel conveniently located opposite the most popular shopping center The Pavilion. Hotel extremely hard working staff was cleaning the room next door at almost 11pm. I do appreciate the lavender oil to help me sleep better. Friendly staff who was not aware the Chinese restaurant Five Senses was closed for an Abbott private function. If you are a bread lover,...

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Helpful?
Thank Joy A
Ko V, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings Joy A Thank you for staying with us and your time in reviewing our hotel - delighted to hear you had a great stay and liked the lavender oil, which is our turndown amenity. Sorry about the staff who was not aware about the closure of Five Sen5es to accommodate a Private event. We will ensure the department heads...

Jakarta, Indonesia
Reviewed 1 week ago

Arrived on a Friday afternoon for a long weekend in KL. I had selected this hotel because of its location and familiarity with the brand. The first impression was terrible; long queue to check in at 2pm. Only 2 counters operating out of a total of 4 available (including the SPG counter). To make things worse, I had booked a...

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Helpful?
Thank Javier S
Ko V, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings Javier S First and foremost, please accept our sincere apologies for the less than satisfactory arrival experience. We will address all issues raised with the team and improve where we can. On a lighter note, delighted to hear the Concierge team managed to recover the situation. Also you liked our breakfast adventure, which is our signature breakfast incorporating Superfoods....

Reviewed 1 week ago

I had a great experience in Westin, KL. From the warm greetings I received the moment I stepped into the lobby, the ease and efficient check in (they even offered a glass of water while queuing for my turn) to the room - wow! it was impressive! I was upgraded to the Executive one-bedroom residence. Prior to the trip, I...

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Helpful?
Thank Aden L
Ko V, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings Aden L Thank you very much for staying with us and the fantastic review - very happy to hear you had an enjoyable stay and appreciate the little gesture of upgrade. The glass of water offered to you is called Elixir, our welcome drink, fresh fruit infused in water without any sugar added. All of us here look forward...

Kuala Lumpur, Malaysia
Reviewed 1 week ago

We chose to stay at Westin KL due to its strategic location – there are a few shopping malls within its vicinity. The last time we stayed at the Westin was back in 2013. A few days before check in, I received an email from the manager of the Westin Experience Specialist team asking the arrival time, purpose of stay...

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Helpful?
Thank AK2726
Ko V, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings AK2726 Firstly, we thank you for your continuous support - glad your request for an early check in was fulfilled. However, regret to note of the blunder made by the staff. Please accept our apologies. We appreciate all of your other observations and will address them with the respective departments. We look forward to welcoming you back whenever you...

Reviewed 1 week ago via mobile

Overall experience was poor from checking in to checking out! As an SPG member i was surprised by the reception staff speed and accuracy. Both the check in and check out failed to get back to me as promised, for a 5* hotel i had higher expectations. The room was moderate but there are better options in KL which I...

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Helpful?
11Thank Spencer C
Ko V, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings Spencer C First and foremost, please accept our sincere apologies for the less than satisfactory experience. All of the challenges faced have been shared with the team and we will address them to avoid recurrence. We understand your impression has been tarnished but we sincerely hoped you would give us an opportunity to make amends and welcome you back...

Cape Town Central, South Africa
Reviewed 1 week ago via mobile

So this hotel was our final stop before we headed home. We chose it for the excellent shopping location but boy was it the whole package. The room was super comfortable and so stylish, the room service and daily breakfast was beyond amazing and the hotel staff were so courteous and professional. I would definately recommend this hotel to anyone...

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Helpful?
Thank Nurahn E
Ko V, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings Nurahn E My team and I thank you for staying with us and the wonderful review - very happy to know you had a great stay but most importantly our team provided personal and instinctive experiences. Thank you for being our 'ambassador'. Look forward to welcoming you back soon be well Ko V

Baldivis, Australia
Reviewed 1 week ago

This was our first visit to KL and our first stay in a '5 star' hotel. The room seemed tidy enough but upon further inspection, the wallpaper in the room on the opposite side of the shower had started to come away from the wall, clearly from water that had (was) leaking from the shower. the security latch on the...

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15Thank Waitoa485
Ko V, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings Waitoa485 We thank you for staying with us and truly appreciate your observations. I am embarrassed after reading your comments about the room condition. It should have been blocked for maintenance instead of releasing it for sale. I will address this matter with the team. Please accept our sincere apologies. On a lighter note, delighted to know our team...

Copenhagen, Denmark
Reviewed 2 weeks ago via mobile

Perfect location just across the street from pavillion mall. Breakfast was excellent, everything was cooked to perfection, which I find rare to find. Rooms was very nice, the bed was not as great as the westin heavenly bed usually is, hence the 4 Stars. No Papers or Magazines, but online access to every Magazine and papers imaginable via a free...

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Helpful?
Thank Martin T
Ko V, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings Martin T Thank you for staying with us and the great review - delighted to hear you found the hotel strategically located, liked the breakfast and will continue to support us. See you again soon be well Ko V

Frankfurt, Germany
Reviewed 2 weeks ago

We stayed there already second time with our kids, the kids club staff is great there are two ladys, Farrah and Shima, they are great with kids, our kids where very happy there and had a lot of fun even after spend so much time there our kids where not tired to go to the kids club, also they can...

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Helpful?
Thank Stephan M
Ko V, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings Stephan M Thank you very much for your time in reviewing our hotel - delighted to hear all of you had a wonderful stay but most importantly our team took care of your well being with special mention to Farrah and Shima. Please come back again whenever you return to Kuala Lumpur be well Ko V

Singapore
Reviewed 2 weeks ago via mobile

We are returning guests as we have stayed here 2 months ago in Westin Suite. This time round, we were here for 3 nights with our family. We have booked 4 rooms in total. We have put up our request upon booking the hotel. None of our request is fulfilled upon check-in. If Westin is not able to fulfill the...

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Helpful?
18Thank kappating
Ko V, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings kappating It was with deep regret that we learnt of the unpleasant incident that you and your family have experienced during your recent visit to our hotel. On your queries, we would like to highlight as follows: 1. a total of 4 rooms were booked i.e. 3 kings and 1 x twin. Upon check in, there was a request...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Prego
Prego
Cuisines: Italian, European, Pizza
The Living Room
The Living Room
Cuisines: Asian, International
No photo provided
Daily Treats
Cuisines: Cafe
Splash
Splash
Cuisines: Bar, International, Barbecue, Pub
Qba Latin Bar & Grill
Qba Latin Bar & Grill
Cuisines: Latin, Bar, Spanish
Five Sen5es
Five Sen5es
Cuisines: Chinese, Asian
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Airport Transportation
  • Dry Cleaning
Official Description (provided by the hotel)
The Westin Kuala Lumpur is an oasis located on the vibrant streets of Jalan Bukit Bintang. The strategic location of this five-star luxury hotel puts Kuala Lumpur’s best shopping, entertainment and local attractions right at your doorstep, which also includes Petronas Twin Towers, Kuala Lumpur Tower and Pavilion KL shopping mall which are just minutes away. From signature Westin Heavenly® Bed to our fully equipped Westin WORKOUT®, the hotel offers world-class facilities and services that inspire you to be at your best. ... more   less 

Additional Information about The Westin Kuala Lumpur

Address: The Westin Kuala Lumpur Jalan Bukit Bintang, Kuala Lumpur 55100, Malaysia
Region: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Price Range: ₹ 6,742 - ₹ 14,910 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Westin Kuala Lumpur 5*
Number of rooms: 443
Reservation Options:
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Also Known As:
The Westin Kuala Lumpur Hotel Kuala Lumpur
Westin Kuala Lumpur
Kuala Lumpur Westin
Hotel Style:
#14 Business Hotel in Kuala Lumpur
#19 Family Hotel in Kuala Lumpur
#24 Romantic Hotel in Kuala Lumpur
#28 Luxury Hotel in Kuala Lumpur
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Kuala Lumpur staff and other travellers.
15 questions
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Questions? Get answers from The Westin Kuala Lumpur staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We love the Suite, great view, great room”
834stephanm, 11 Apr 2017 | Read review
“Join the SPG member to have a SPG preferred floor.”
  • Deluxe Room
  • Bathroom
  • Deluxe Room
LiawS, 2 Apr 2017 | Read review
“avoid facing construction site”
  • tap with hot cold sticker
  • basic setup
  • ok shower
  • easy to grab tooth-brushing glasses
  • noisy, there is noise even at 12am!
dhui, 28 Mar 2017 | Read review
“great location and comfortable stay”
Win8028, 12 Mar 2017 | Read review
“Close to the main attractions of KL!”
trekandtravel175, 4 Mar 2017 | Read review
5 of 5