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Sheraton Imperial Kuala Lumpur Hotel

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Sheraton Imperial Kuala Lumpur Hotel
Sheraton Imperial Kuala Lumpur Hotel
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3,001 Reviews from our TripAdvisor Community

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Showing 2,542: English reviews
Start your review of Sheraton Imperial Kuala Lumpur Hotel
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Mold
Reviewed yesterday NEW

Absolutely love this hotel, beautiful surroundings and ambience but best of all the staff. Family stay for a week in a suite with amazing views and access to executive lounge on 38th floor. Love the pool area with views to Menara Tower and Petronas Towers. Thanks to all the staff for making our stay special but especially the Executive floor...

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Helpful?
Thank Linda J
Melbourne, Australia
Reviewed yesterday NEWvia mobile

Stayed at Sheraton for 3 nights.. Amazing! The size of the room is quite unbelievable wish I had been staying longer. A very nice bathroom. Very difficult to get taxi at night... but you can choose uber or grab.. it will ease everything.. Big clap to Ms Aisha, Ms Natasya and Aaron for making my stay fabulous. Always smiling. Minor...

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Thank mikefr75
Reviewed yesterday NEWvia mobile

Good environment to hang out.. staff ok.. no problem at all. Want to recommend all of u to come check out over here. Sounding also very good.. food very tasteful. Hope can come here again with my friends..

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Thank Lee C
Reviewed yesterday NEWvia mobile

I always come to pavillions Lounge to attend some meeting, The place was very nice,comfy with a lite music and a bit cozy, They're also provide a good entertainment start 9pm to onward every monday untill saturday, Outstanding service from outlet Mr.Fairoz and his team,They are very friendly and always delivers a very good service.

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Thank bai63
Reviewed yesterday NEW

Logan the concierge was an absolute superstar when he helped me mend a new dress that I burnt on the hotel iron. He asked his housekeeping team if they could help which they did with amazing results. I could wear my new, nude colour satin dress for a special function I was attending. He also arranged for some of my...

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Thank Calimorris
Toronto, Canada
Reviewed yesterday NEW

the hotel has many pluses, EXCEPT one strange thing that happened. We were using the hotel safebox that you can access from concierge. their setup was strange and unsafe. the hotel staff would not leave the room so that you have privacy placing your items inside. the nigh manager Raj looked into my box and my items in front of...

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5Thank Morvarid M
SIKLManagement, Executive Assistant Manager at Sheraton Imperial Kuala Lumpur Hotel, responded to this review

We regret the standards of our service fell short of your expectations, and please accept our most sincere apologies. We strive to improve the quality of our service so we will appreciate if you could contact me directly at derrick.felix@sheraton.com to provide the details of your stay experience. Thank you for your valuable feedback, and we do hope that you...

Kuala Lumpur, Malaysia
Reviewed 2 days ago NEW

Really cannot praise club lounge enough. Bard is an absolute asset, he is really efficient towards his work and also very helpful. He also makes way to make my stay feel like home. The service in the club lounge was spot on!

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Thank lcngrg
Reviewed 2 days ago NEWvia mobile

I stayed in this hotel for two nights, as an absolutely top loyalty guest, and received inconsistent service. It is overall a fine hotel, but the location is not suitable for anything except perhaps the TV Tower and maybe the Twin Petronas Towers. The personnel's attitude varied, and it really was up to the individual to perform rather what one...

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Helpful?
Thank Krzysztof D
SIKLManagement, Executive Assistant Manager at Sheraton Imperial Kuala Lumpur Hotel, responded to this review

We sincerely appreciate your loyalty and take your valuable feedback seriously. We regret that the standards of our service delivery made you so disappointed. Please accept our most sincere apologies. We will do our best to improve the consistency of our service delivery and have taken into account the aspects you mentioned. We do hope when you return your entire...

Shanghai, China
Reviewed 2 days ago NEWvia mobile

Super nice hotel, our suite was awesome. The pool is nice with many restaurants, including a super large hot tub in the locker room. The breakfast is free and amazing, as big as I've ever seen. If in Kuala Lumpur you must stay here

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Thank MatthewRobert27
Reviewed 3 days ago NEWvia mobile

This hotel has always been my go to place in KL. Great personalised service and friendly staff is always at hand to make the stay memorable. Club lounge service is great, with a good selection of cocktails. One staff - Bard, will always go the distance to ensure comfort and service. Indeed an asset to the company. Kudos to all...

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Helpful?
Thank Ping Shang C

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Food & drink at the hotel
Celestial Court
Celestial Court
Cuisines: Chinese, Asian
Essence Restaurant
Essence Restaurant
Cuisines: Asian, Malaysian, International
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Nestled in the city center and just steps away from the city monorail and LRT lines, the hotel offers seamless access to Kuala Lumpur's main attractions making it just minutes away from the city's best shopping and dining venues. For your stay, explore our Sheraton Club Suite which offers panoramic vistas of the city skyline and extra in-stay benefits with great value. Dine in our award winning Celestial Court restaurant for an authentic Chinese dining experience or a romantic dinner at a free-standing trattoria styled after a rustic country home, Villa Danieli. ... more   less 

Additional Information about Sheraton Imperial Kuala Lumpur Hotel

Address: Jalan Sultan Ismail, Kuala Lumpur 50250, Malaysia
Region: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Price Range: ₹ 4,511 - ₹ 7,089 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sheraton Imperial Kuala Lumpur Hotel 5*
Number of rooms: 385
Reservation Options:
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Also Known As:
Sheraton Kuala Lumpur
Kuala Lumpur Sheraton
Sheraton Imperial Kuala Lumpur
Hotel Style:
#14 Spa Hotel in Kuala Lumpur
#18 Romantic Hotel in Kuala Lumpur
#19 Business Hotel in Kuala Lumpur
#26 Family Hotel in Kuala Lumpur
#27 Luxury Hotel in Kuala Lumpur
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Imperial Kuala Lumpur Hotel staff and other travellers.
38 questions
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Questions? Get answers from Sheraton Imperial Kuala Lumpur Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Definitely go for a suite if you can”
LindaJ629, 26 Apr 2017 | Read review
“Quiet room that is spacious with a large bed, sofa and desk for studying.”
Calimorris, 26 Apr 2017 | Read review
“Request a upper floor room with city view”
NirashaB, 24 Apr 2017 | Read review
“Choose the rooms facing the city”
SherjanHusainie, 23 Apr 2017 | Read review
“Club room is the best”
Pommiesue, 16 Apr 2017 | Read review
5 of 5