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Sheraton Imperial Kuala Lumpur Hotel

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Sheraton Imperial Kuala Lumpur Hotel
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2,767 Reviews from our TripAdvisor Community

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Showing 2,336: English reviews
Reviewed 2 days ago NEW

Try the CLUB room/ suites and you will experience the 6 STAR service from Sheraton Imperial! Anytime free drinks include JUICES at club lounge! FREE cocktail EVERYDAY! FREE laundry and shoe shine service EVERYDAY!

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Helpful?
Thank Nafiz M
Reviewed 4 days ago NEW

Our company organised the annual dinner in Sheraton Imperial and it was superb! Thumbs up to Ellie, the Catering Manager, who was of great assistance in the arrangement of the event. We had the dinner in buffet style, well-arranged and most importantly, delicious! I vouch for this hotel's hospitality and please find Ellie if you have any official events to...

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Helpful?
Thank Ian C
Sweden, Maine
Reviewed 4 days ago NEW

The hotel is gorgeous and is located near many shopping malls and restaurants. Great breakfast and facilities. The best thing was the staff that really put a golden edge on each day! Especially since my luggage was lost by the airline i traveled with, and the staff took a personal interest in getting the whole issue resolved. They kept calling...

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Helpful?
Thank julieberry26
Kuala Lumpur, Malaysia
Reviewed 5 days ago NEWvia mobile

It was Ellie Low’s can-do attitude that convinced us to go with Sheraton Imperial. She is the Catering Sales Manager of Sheraton. “Please feel free to ask me any questions. I will reply your messages even if it’s midnight…” these were vaguely her words that won my vote of confidence. Ellie did what she promised. She was really on-call almost...

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Helpful?
Thank LiJianLee
SIKLManagement, Executive assistant manager at Sheraton Imperial Kuala Lumpur Hotel, responded to this review

We are happy to hear that we were able to exceed your expectations and make your wedding so memorable. We consistently strive to provide personalized service in an instinctive manner and are happy to learn that our associates accommodated this, I shall pass your kind words to them and we hope to welcome you again soon ! Sincerely, Derrick Felix...

Dubai, United Arab Emirates
Reviewed 5 days ago NEW

I stayed in Sheraton Imperial KL for 4 days in the 37th floor which has a great city view. My room was spacious, quite and convenient. i highly appreciated the hotel location in Sultan Ismail street which is close to the amazing Jalan Alor food street, Changkat Bukit Bentang and a lot of shopping malls. I really liked the breakfast...

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Helpful?
Thank shazaryou
SIKLManagement, Executive assistant manager at Sheraton Imperial Kuala Lumpur Hotel, responded to this review

Thank you again for taking the time to let us know of your valuable experiences. We hope to welcome you again in the future. Sincerely, Derrick Felix Executive assistant manager

Kerteh, Malaysia
Reviewed 5 days ago NEW

If you enjoy the traditional richness of polished wooden furniture, wardrobes and other fittings instead of the modern furnishing on steel and glass, then Sheraton Imperial KL should be your destination. Hotels around the city are modernizing with modular furniture in squares and right angles, mirrored walls and concealed LED lighting in rooms, lobbies and corridors. SIKL still has the...

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Helpful?
Thank Sanjay J
SIKLManagement, Executive assistant manager at Sheraton Imperial Kuala Lumpur Hotel, responded to this review

Thank you for sharing your valuable experience, and it will be with pleasure that we will welcome you again in the near future. Sincerely, Derrick Felix Executive assistant manager

Hong Kong, China
Reviewed 6 days ago NEWvia mobile

Check in at 4:00pm but room still not ready. After getting in room, looks nice. However, if you check details, the bathroom was not ready. No toilet paper and other cleaning kits. The private safe was locked and not able to use. I ordered service 3 times to fix the safe but no one fix it and no reply. The...

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Helpful?
2Thank Herbert W
SIKLManagement, Executive assistant manager at Sheraton Imperial Kuala Lumpur Hotel, responded to this review

Our aim is to respond to the needs of every guest on a personal level so each guest and we regret that we were unable to meet your expectations on this visit during the peak family holiday period. We strive to improve the quality of our service and facilities so we will appreciate if you could contact me directly at...

Antipolo City, Philippines
Reviewed 6 days ago NEW

Stayed here for 2 nights, which included my birthday. This is my second stay at this hotel. We arrived around 8pm. Coming from KL Sentral, we hopped on the monorail. It was a very short walk to the hotel. We noted the Christmas-themed lights of he hotel across the street and thought that was convenient. My first impression wasn't too...

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Helpful?
1Thank kalinka2002
SIKLManagement, Executive assistant manager at Sheraton Imperial Kuala Lumpur Hotel, responded to this review

We highly appreciate your continued loyalty to our hotel. Thank you for writing such a thorough review on TripAdvisor and your feedback is noted by us as we will take this into consideration to improve our service delivery. We are also very happy to hear that you are planning to return back to our hotel again and that you will...

Manila, Philippines
Reviewed 1 week ago NEW

We are just finishing up a 14 night stay and have had a restful stay at the hotel. We changed rooms when the top floor was available and have loved the nice view and being Starwood top tier members the Club Lounge and morning breakfasts in the buffet and evening cocktails in the lounge. The staff are very nice and...

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Helpful?
Thank HonestJohn169
SIKLManagement, Executive assistant manager at Sheraton Imperial Kuala Lumpur Hotel, responded to this review

Thank you for your kind impression of our hotel and associates, I will certainly share it with the team especially those you have mentioned. We would highly appreciate if you could share your stay experiences with friends and family. We sincerely look forward to welcoming you back again in the near future. Sincerely, Derrick Felix Executive assistant manager

Reviewed 1 week ago NEWvia mobile

It's generally ok but seems a little old hotel . The room service is not that much satisfactory. Also seems maintenance job need more supervision from top management. Heard new CEO come to office but he cuts the channel of communication from hotel people bottom line to Starwood top managers . It's affect on hotel employees, I can say that.

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Helpful?
1Thank Fouad M
SIKLManagement, Executive assistant manager at Sheraton Imperial Kuala Lumpur Hotel, responded to this review

Thank you for sharing your feedback and we sincerely hope to welcome you back again in the future. Sincerely, Derrick Felix Executive assistant manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
Food & drink at the hotel
Celestial Court
Celestial Court
Cuisines: Chinese, Asian
Essence Restaurant
Essence Restaurant
Cuisines: Chinese, Asian, Malaysian, International
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Nestled in the city center and just steps away from the city monorail and LRT lines, the hotel offers seamless access to Kuala Lumpur's main attractions making it just minutes away from the city's best shopping and dining venues. For your stay, explore our Sheraton Club Suite which offers panoramic vistas of the city skyline and extra in-stay benefits with great value. Dine in our award winning Celestial Court restaurant for an authentic Chinese dining experience or a romantic dinner at a free-standing trattoria styled after a rustic country home, Villa Danieli. ... more   less 

Additional Information about Sheraton Imperial Kuala Lumpur Hotel

Address: Jalan Sultan Ismail, Kuala Lumpur 50250, Malaysia
Region: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Price Range: ₹ 4,209 - ₹ 10,183 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sheraton Imperial Kuala Lumpur Hotel 5*
Number of rooms: 385
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Starwood APAC, Orbitz, TripOnline SA, Odigeo, Hotels.com, HotelTravel.com, Priceline, Travelocity, Asiatravel.com Holdings and Expedia so you can book your Sheraton Imperial Kuala Lumpur Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Sheraton Kuala Lumpur
Kuala Lumpur Sheraton
Sheraton Imperial Kuala Lumpur
Hotel Style:
#15 Spa Hotel in Kuala Lumpur
#18 Romantic Hotel in Kuala Lumpur
#19 Business Hotel in Kuala Lumpur
#26 Family Hotel in Kuala Lumpur
#28 Luxury Hotel in Kuala Lumpur
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Imperial Kuala Lumpur Hotel staff and other travellers.
22 questions
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Questions? Get answers from Sheraton Imperial Kuala Lumpur Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Please try CLUB room/ suites, Im begging you ;)”
 of 5 bubbles nafizm2016, 7 Dec 2016 | Read review
“Excellent Staff”
 of 5 bubbles julieberry26, 5 Dec 2016 | Read review
“The higher floor the better view ;) the city view is so nice from floor 37”
 of 5 bubbles shazaryou, 4 Dec 2016 | Read review
“Ask for a room facing South or East. Gives a good view of Menara Kuala Lumpur (KL Tower) and the green jungle on Bukit Nanas.”
 of 5 bubbles SanjayJ997, 4 Dec 2016 | Read review
“If a room with a view of the KL tower is available that would be an upgrade you would like”
  • Nice large rooms
  • Super Large Safe Boxes in the huge walk in Closet are excellent
 of 5 bubbles HonestJohn169, 2 Dec 2016 | Read review
5 of 5
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