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The Ritz-Carlton, Kuala Lumpur

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The Ritz-Carlton, Kuala Lumpur
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429 Reviews from our TripAdvisor Community

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Showing 368: English reviews
South Africa
Reviewed yesterday NEWvia mobile

If you are visiting Kuala-lumpur, look no further then the Ritz Carlton. All rooms are luxurious and beautiful. Hotel decor is sophisticated and rich. Service is the best in the hospitality industry. A delightful and wide spread for the buffet breakfast. Thank you Siva for up keeping a fantastic staff compliment at the buffet breakfast. Hotel has been revamped recently....

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Helpful?
Thank Agani002
Eastern Norway, Norway
Reviewed 3 days ago NEW

I truely reccomend this hotel to everyone. Hands down the best hotel we have ever been to. Great location, great breakfast and wonderful Staff. Special Thanks to Raymond, Zin, Indian lady at the spa lounge, the breakfast Staff. We will definately be back.

Review collected in partnership with The Ritz-Carlton Hotel Company
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Helpful?
Thank Mohamed B
MSkaf, General Manager at The Ritz-Carlton, Kuala Lumpur, responded to this review

Dear Mohamed B, Thank you for taking the time to write and share about your recent experience staying at The Ritz-Carlton, Kuala Lumpur. Your kind words will be shared with the team, and especially to Raymond, Zin and the team at The Cobalt Room. I am glad to know that we have succeeded in making your stay enjoyable and memorable....

Johannesburg, South Africa
Reviewed 3 days ago NEW

The Ritz Carlton Kuala Lumpur consistently offers great service. The staff are really helpful, especially the butlers Zul and Azim who goes the extra mile to attend to your every need and also Aunty Rani at the pool area who is always willing to help with a smile, Felt really special when one of the directors and managers served us...

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Helpful?
Thank Joshna24
MSkaf, General Manager at The Ritz-Carlton, Kuala Lumpur, responded to this review

Dear Joshna24, Thank you for taking the time to share with us about your stay, I appreciate it very much. I am glad to know that you were well looked after by the ladies and gentlemen and I am delighted to read that you had a memorable stay. Thank you for your kind compliments to the team who have provided...

Hong Kong, China
Reviewed 3 days ago NEW

Since the renovation the past 8 months, I stayed the Ritz Carlton, KL three times. The first two times was fantastic - nicely renovated rooms, and significantly improved service (climbed to one of best in the Ritz Carlton/JW Marriott I had stayed in the past 2 years). However, this last trip last week, was a bit inconsistent - the Club...

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Helpful?
Thank V T
Johannesburg, South Africa
Reviewed 4 days ago NEW

I recently stayed at the Ritz after a few years. This hotel has recently been renovated. The central location is always great with easy access to nearby shopping malls and restaurants. The service is excellent as usual. The breakfast and other meals wont disappoint with a large selection on offer. Would definately stay there again.

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Helpful?
2Thank 418imraanm
MSkaf, General Manager at The Ritz-Carlton, Kuala Lumpur, responded to this review

Dear 418imraanm, It gives me great pleasure knowing that you had a fantastic stay with us and we truly appreciate you taking the time to share your most recent stay experience with us. I am delighted to read that you found the service rendered by Ladies and Gentlemen and our breakfast spread at The Cobalt Room to your liking! Indeed...

Australia
Reviewed 4 days ago NEW

5 star hotel. Loved everything about this hotel - family of 4 and we stayed in a 2 bedroom suite which was huge. Fantastic- Awesome - Great - WOW - as my family explained it to me. Definitely a 5 star hotel and well worth a stay when next in KL. We will return.

Review collected in partnership with The Ritz-Carlton Hotel Company
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1Thank AusyK
MSkaf, General Manager at The Ritz-Carlton, Kuala Lumpur, responded to this review

Dear AusyK, Thank you very much for taking the time to share your lovely review which was such a delight to read. I am glad to hear that you and your family thoroughly enjoyed your stay with us. The genuine care and comfort of our guests has always been the highest mission of our Ladies and Gentlemen. Your promise of...

Leura, Australia
Reviewed 6 days ago NEW

We loved our stay at the Ritz Carlton KL. We had the most beautiful. 2 bedroom apartment. My family and I enjoyed our stay. The location ,close to the centre of the city.was excellent ,great restaurants and shopping.

Review collected in partnership with The Ritz-Carlton Hotel Company
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Helpful?
Thank Vivien541
MSkaf, General Manager at The Ritz-Carlton, Kuala Lumpur, responded to this review

Dear Vivien541, Thank you for your positive review of our hotel! I am truly delighted to hear that you and your family had a wonderful stay with us and that you found our guestrooms and the hotel's location to your liking. Indeed, we are very fortunate to be within walking distance of many of Kuala Lumpur’s attractions. The team and...

Manama, Bahrain
Reviewed 6 days ago NEW

Not the best experience specifically when it came to the staff at Reception. We booked the hotel through Qatar Airways Holidays about one month prior to arrival however at check in were told that we didn't have a reservation! At the Front Desk there were about 5 staff on duty but they all hower around in groups attending to one...

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Helpful?
Thank Revel1910
MSkaf, General Manager at The Ritz-Carlton, Kuala Lumpur, responded to this review

Dear Revel1910, Thank you for taking the time to share your detailed review of your recent stay with us. Whilst I am delighted to learn that you were satisfied with the breakfast spread at The Cobalt room and the hotel’s location, I am truly disappointed to learn that there were a handful of areas where we did not meet your...

Reviewed 1 week ago via mobile

I can't speak highly enough about this amazing hotel especially the service from all the staff. Our time was made so special by a few certain people for example Daniel and Azmin the butlers. Ordering my bath to be ready for the evening was one of the luxuries along with chocolate brownies, fruit bowls, macarons ,orchids and towels in the...

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Helpful?
Thank Wayne S
MSkaf, General Manager at The Ritz-Carlton, Kuala Lumpur, responded to this review

Dear Wayne S, Your enthusiastic and honest review has made my day! Thank you for taking the time to share with us about your stay, I appreciate it very much. It's great to know that you were well looked after by the ladies and gentlemen and I am delighted to read that you had a memorable stay. Thank you for...

Singapore
Reviewed 1 week ago

I would have rated this room 5 stars if not for the slight hiccup that I experienced while checking in on New Year's Eve. Reached the hotel at 5pm after a long drive from Singapore with a cranky toddler in tow but was told that the room is not ready and that I have to wait for an another hour...

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1Thank m0hddianzainal
MSkaf, General Manager at The Ritz-Carlton, Kuala Lumpur, responded to this review

Dear m0hddianzainal, Thank you for taking the time to share you recent stay experience with us on TripAdvisor. We apologise that you had to wait before you could check-in, and thank you very much for your patience and kind understanding Rest assured that I will review your feedback with the respective leaders for immediate action. In the meantime, I am...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Hot Tub
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
Ensconced within this new and stylish 364-room all-butler hotel is a contemporary urban retreat with a legacy spanning 18 illustrious years. A landmark in the vibrant Golden Triangle of Malaysia's capital city, the hotel is recognized as one of the top five butler hotels in the world by The Independent. It continues its legacy of service excellence, uncompromising quality with access to a range of bespoke services crafted with our guests in mind. Set in the heart of Kuala Lumpur and steps away from the bustle, upscale boutiques and skyscrapers of the city's Golden Triangle, the hotel has long commanded an enviable address. The refreshed hotel is comprised of 364 elegant rooms and suites, restaurants, spa and public spaces. The Ritz-Carlton, Kuala Lumpur butlers are the very personification of service excellence and attention to detail for which the hotel is world-renowned. From unpacking and packing, shoe shine and car transfers,to organizing the perfect itinerary for shopping, dining, and entertainment, these highly trained butlers add an integral edge to an unforgettable stay. ... more   less 

Additional Information about The Ritz-Carlton, Kuala Lumpur

Address: The Ritz-Carlton Kuala Lumpur 168 Jalan Imbi, Kuala Lumpur 55100, Malaysia
Region: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Price Range: ₹ 9,939 - ₹ 15,929 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Ritz-Carlton, Kuala Lumpur 5*
Number of rooms: 365
Reservation Options:
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Also Known As:
The Ritz-Carlton, Kuala Lumpur Hotel Kuala Lumpur
Kuala Lumpur Ritz Carlton
Ritz Kuala Lumpur
Ritz-Carlton Kuala Lumpur
Hotel Style:
#6 Spa Hotel in Kuala Lumpur
#9 Luxury Hotel in Kuala Lumpur
#9 Romantic Hotel in Kuala Lumpur
#12 Business Hotel in Kuala Lumpur
#13 Family Hotel in Kuala Lumpur
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Questions & Answers

Here's what travellers have asked, with answers from The Ritz-Carlton, Kuala Lumpur staff and other travellers.
34 questions
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Questions? Get answers from The Ritz-Carlton, Kuala Lumpur staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Higher floors will have a better view”
  • Shower cubicle
  • The toilet
  • Bathtub
  • Bathroom
  • 2 single beds joined together
  • Room with single beds
 of 5 bubbles Revel1910, 14 Jan 2017 | Read review
“Ask if any upgrades are available!”
 of 5 bubbles sedeshtrap, 4 Jan 2017 | Read review
“Stay away from the side facing the building under construction”
 of 5 bubbles d-Family-Guy, 26 Dec 2016 | Read review
“One bedroom suite”
 of 5 bubbles pavzz1, 21 Dec 2016 | Read review
“Get a room with Club Lounge access. You will not regret it.”
 of 5 bubbles ilovegraywhales, 21 Dec 2016 | Read review
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