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Shangri-La Hotel Kuala Lumpur

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Shangri-La Hotel Kuala Lumpur
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6,720 Reviews from our TripAdvisor Community

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There are newer reviews for Shangri-La Hotel Kuala Lumpur
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Showing 5,794: English reviews
Warsaw, Poland
Reviewed 16 November 2014

Very good location, generous breakfast offer, nice rooms... Everything just like it should be. But what really impressed me is Shangri-La is all about recognizing, memorizing and enforcing your needs and preferences. Additionally the speed and accuracy of staff members reactions made this trip memorable. The only problem I have encoutered during my stay was the no-show of the complimentary...

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Helpful?
2Thank Michal M
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for choosing to stay with us during your recent trip to Kuala Lumpur and for your wonderful review of our hotel. I would also like to thank you for your compliments, especially on our services. It was a pleasure to have been of service to you. All of us at Shangri-La Hotel, Kuala Lumpur look forward...

Reviewed 16 November 2014

Perfect hotel for a short-term break in the central KL location. Amazing breakfast choice with superb food quality. A beautiful and classy lobby, perfect for evening coctails. Very comfortable rooms, would recommend upgrade though to be on the higher floors with better views. Did not try the pool or the fitness centre so unable to comment on these.

Review collected in partnership with shangri-la.com
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Helpful?
Thank Denulienka
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for staying with us during your recent trip to Kuala Lumpur and for your nice review of our hotel. It is wonderful to know that you have enjoyed your stay with us. We certainly look forward to welcoming you back to the hotel soon. Thank you. Best regards, Manfred Weber, General Manager.

Singapore, Singapore
Reviewed 16 November 2014

need to prove the booking rate, Fruits were stale & not washed properly, Unwilling to serve Fruit juice during evening drinks or welcome drink. Otherwise location is good. Expensive compared to service

Review collected in partnership with shangri-la.com
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Helpful?
1Thank gvishalg
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for staying with us during your recent trip to Malaysia and for highlighting your encounter at the lounge to us. Please be rest assured that the issues have been noted and would be looked into. We look forward to welcoming you back to the hotel soon. Thank you. Best regards, Manfred Weber, General Manager.

Perth , australia
Reviewed 16 November 2014

We chose to be picked up from the airport using the hotels limo service, and so glad we did. The service was efficient and the rep was waiting for us as agreed as we left departures. The hotel staff are really attentive but not overpowering. We will definately chose to stay at his hotel again.

Review collected in partnership with shangri-la.com
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Helpful?
Thank Jo L
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for staying with us during your recent trip to Malaysia and for your nice review of our hotel. We are delighted to know that you have enjoyed your stay with us. It was indeed a pleasure to have been of service to you. My staff and I look forward to welcoming you back to the hotel...

Bangkok, Thailand
Reviewed 16 November 2014

I do not believe that there is a hotel in town that offers better food choice and service than at the Shangri-La. Great choice, great service, friendly staff and price extremely reasonable if you make reservations mentioning your Platinum AMEXwhich gives you a discount of 50% for 2 people. Great value for money and food.

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Helpful?
1Thank Rocco B
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for staying with us during your recent trip to Kuala Lumpur. I would like to thank you for your beautiful review and compliments on our hotel. All of us at Shangri-La Hotel, Kuala Lumpur look forward to welcoming you back to the hotel soon. Thank you. Best regards, Manfred Weber, General Manager.

Abu Dhabi, United Arab Emirates
Reviewed 16 November 2014

The service at the Shangri La KL really is excellent. The staff are efficient and attentive without being overbearing. Even though this is a big hotel they still manage to make the service personal. Obviously the hotel is older than some of the other big hotels in KL but it has been maintained well and does not feel tired. The...

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Helpful?
Thank Tompob2013
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for choosing to stay with us during your recent trip to Malaysia. I am glad that you have found our services to be exceptional. We have also taken note of your comments. My staff and I look forward to welcoming you back to the hotel soon. Thank you. Best regards, Manfred Weber, General Manager.

Reviewed 15 November 2014

Brilliant hotel and very luxurious feel. Coceirage gave useful tips Breakfast was a splendid experience with a huge selection worldwide. I'd eat enough to skip lunch Free wifi Train station nearby Jacuzzi was humongous In house sweet shop did beautiful sweet gifts

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Helpful?
Thank Ebrahim P
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for staying with us during your recent trip to Malaysia. We are delighted to know that our services and facilities have met your expectations. My colleagues and I certainly look forward to welcoming you back to the hotel soon. Thank you. Best regards. Manfred Weber, General Manager.

Norwich
Reviewed 14 November 2014

Stayed here for a three night stopover in KL on the way to New Zealand in February 2014. Our flight got in early and we took the fast rail link into KL and then transferred to the metro. It was a shame we turned the wrong way out of the metro station or the DIY transfer would have been perfect!...

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Helpful?
1Thank RosDay2013
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for staying with us during your recent trip to Kuala Lumpur and for your fantastic review. Most of all, thank you for your compliments on our hotel especially on Shang Palace and Arthur’s Bar & Grill. All of us at Shangri-La Hotel, Kuala Lumpur look forward to welcoming you back to the hotel soon. Thank you....

Gold Coast, Australia
Reviewed 14 November 2014

I have stayed at a other major hotels in KL (Marriot, Royal Plaza) and used their club lounges each time. Shangri La has that edge that lifts it above those by having better options on the seamless support provided by their amazing staff, quality and variety of food and beverages and timings of their 'happy hour'. Of course, their other...

Review collected in partnership with shangri-la.com
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Helpful?
1Thank gate2a
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for choosing to stay with us during your recent trip to Malaysia. It is wonderful to know that you have enjoyed your stay with us. My staff and I look forward to welcoming you back to the hotel soon. Thank you. Best regards. Manfred Weber, General Manager.

Minneapolis
Reviewed 13 November 2014

I stayed three nights in Shangri-La with a rate that included breakfast and Internet. The hotel has a classic elegance to it. Breakfast was very good. They had the largest Asian selection I have ever seen for a hotel, but I personally stuck with the Western selection. They had made to order eggs. Odd thing was two fountains of chocolate...

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Helpful?
1Thank Grotbo
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for choosing to stay with us during your recent trip to Malaysia. I am truly happy that you have enjoyed your stay with us. We have also taken note of your comments in the review regarding the service. All of us at Shangri-La Hotel, Kuala Lumpur look forward to welcoming you back to the hotel soon....

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Horizon Club Executive Room (27)
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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Free Parking
  • Bar/Lounge
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Shuttle Bus Service
  • Laundry Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Shangri-La Hotel Kuala Lumpur, an award winning 5-Star luxury hotel renowned for its consistent extraordinary customer service, culinary and fine dining experience. Located in the heart of Kuala Lumpur's commercial, entertainment and shopping district with easy access to most tourist attractions. The only hotel in KL that sits within beautiful lush gardens offering extensive meetings facilities, large multi-divisible ballroom along with wide variety of guest rooms, 101 suites and a Horizon Club that caters to business/ leisure travellers, MICE delegates as well as high profile guests and socialites. It's an extraordinary place to stay, dine and meet in KL! ... more   less 

Additional Information about Shangri-La Hotel Kuala Lumpur

Address: 11 Jalan Sultan Ismail, Kuala Lumpur 50250, Malaysia
Region: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Price Range: ₹ 7,657 - ₹ 11,584 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shangri-La Hotel Kuala Lumpur 5*
Number of rooms: 662
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Shangri-La Hotels and Resorts, Booking.com, Asiatravel.com Holdings, Agoda, Travelocity, Jetsetter, Hotel.de, Reservation Counter, HRS and Despegar.com so you can book your Shangri-La Hotel Kuala Lumpur reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Shangri La Kuala Lumpur
Shangri La Hotel Kuala Lumpur
Hotel Style:
#1 Romantic Hotel in Kuala Lumpur
#1 Family Hotel in Kuala Lumpur
#3 Business Hotel in Kuala Lumpur
#3 Spa Hotel in Kuala Lumpur
#4 Luxury Hotel in Kuala Lumpur
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Questions & Answers

Here's what travellers have asked, with answers from Shangri-La Hotel Kuala Lumpur staff and other travellers.
65 questions
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Questions? Get answers from Shangri-La Hotel Kuala Lumpur staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Horizon Club room”
 of 5 bubbles Dr-R-Fun, 22 Mar 2017 | Read review
“Don't bother with Horizon Club, it's not worth the extra money.”
 of 5 bubbles SarahAB, 21 Mar 2017 | Read review
“Level 11 was nice and quiet”
 of 5 bubbles C_B_Sydney_40, 16 Mar 2017 | Read review
“Horizon Club rooms are worth the extra cost”
 of 5 bubbles L7255TJjenniferw, 16 Mar 2017 | Read review
“As at time of booking, the team were very helpful.”
 of 5 bubbles Irisrover, 13 Mar 2017 | Read review
5 of 5