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4.5
#9 of 519 hotels in Kuala Lumpur
Location
Cleanliness
Service
Value
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
A traditional greeting from the heart awaits each of our guests on arrival to the Shangri-La Hotel, Kuala Lumpur. Our hotel is a welcome retreat from the bustling streets of the city; relax poolside in our tropical gardens, re-connect over drinks in our sun drenched lounge or rejuvenate and recharge at our Health Club & SPA. Perfectly situated in the heart of the city, the hotel is within walking distance to prime business, shopping and entertainment districts. Always attentive to our guests' comfort, the hotel also offers shuttle service to key areas such as KLCC, Pavilion Shopping Mall, Lot 10, Starhill Gallery and Fahrenheit 88. The preferred choice of business travellers, families and perfect for short staycations, Shangri-La Hotel, Kuala Lumpur also offers in-house kids’ activities (only Friday and weekends) that allows family bonding in a fun and relaxing environment. After a long day of exploring, return to discover our variety of dining experiences that are sure to surprise and delight.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
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The Shangri-La Kuala Lumpur garners accolades for its immaculate cleanliness and central location that enriches any sightseeing experience. The ambiance of the hotel is often described as tranquil, complemented by live music and festive decorations, despite some remarks about room decor being slightly dated.
While the comfortable rooms and top-notch amenities like the opulent spa and Horizon Club receive high marks, a handful of guests suggest that the service can be hit-or-miss. Overall, the hotel is deemed to offer satisfactory value, balancing cost with the quality of services provided.
Location
Central
Atmosphere
Inviting
Rooms
Comfortable
Value
Reasonable
Cleanliness
Spotless
Service
Attentive
Amenities
Outstanding
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I loved this hotel. Great location beautiful rooms. Just wish they had outlets by the bed for charging. A gorgeous lobby, A state of the art gym, locker rooms with a Jacuzzi, sauna and steam room. A great pool with an adult only section. Pay the extra and get the Horizon club floor a choice of breakfast either at the club or the unbelievable Lemon Garden Cafe which has a buffet with everything from dim sum to sushi and in between! Tea time and canapes and cocktails! Oh the club also has an adult only section, wish they had adult only floors! Would highly recommend and return!
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Date of stay: April 2023Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Gonzalo Duarte Silva, Owner at Shangri-La Kuala Lumpur
Responded 16 Apr 2023
Dear bukagirl, Thank you for staying with us and taking the time to share an excellent review of your recent visit. We are pleased to hear that you enjoyed our hotel's convenient location and beautiful rooms. It's great to know that our gym, locker rooms with Jacuzzi, sauna, and steam room, as well as our pool and adult-only section. At Shangri-La, we strive to create memorable moments for our guests, and we are delighted that we were able to do so during your stay. We are pleased that you had a fantastic experience with our Horizon Club floor and Lemon Garden. Our team is committed to providing exceptional service and a memorable experience to all of our guests. We appreciate your feedback regarding the outlets by the bed and we will definitely take that into consideration for future improvements. Thank you for your kind recommendation and we hope to have the pleasure of welcoming you back soon. Warmest Regards, Gonzalo Duarte Silva General Manager
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I have stayed here a few times and The Shangri-La never disappoints.
There may be new kids on the block hotels in Kuala Lumpur, but having experienced other properties in the city, the SL is now my first choice.
My latest stay was in a suite which was VERY spacious and included a small kitchen. Horizon Club access was also included.
When I stay here, I always tend to oversleep - that isn’t a criticism, but testament to the quality of sleep I always seem to enjoy at the SL.
As my stay was over the busy holiday period, the Horizon lounge was very busy, however, service was never compromised. The staff in the lounge were excellent despite the very demanding workload and they still managed to make contact with guests, find seats and clear tables. Food was good and kitchen staff ensured the supply was never depleted.
It would be unfair to pick out any member of the lounge staff for praise as they were all excellent, but the infectious smile and excellent service from Azizi and the assistance from Inia?? deserves a special mention.
One aspect of the hotel is something I wish other hotels would adopt is the ‘Adults Only’ area of the pool. We have done our travelling with the kids over the years so it was nice just to have a nice relaxing space away from the pool.
The location is excellent and there is easy access to the many transport options available and it is a very easy walk to the shopping area of Bukit Bintang, KL and Petronas Towers.
The Shangr-La is a great option for tourists or business travellers alike and factoring in the additional benefits of a Horizon Club room, the hotel represents great value as well.
A great stay made better by the amazing staff.
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Date of stay: December 2019
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from SLKLTeam, General Manager at Shangri-La Kuala Lumpur
Responded 19 Jan 2020
Dear davyp777, Thank you for choosing to stay at Shangri-La Hotel, Kuala Lumpur and leaving your wonderful feedback! We are always happy to welcome you back! Glad that you've had the opportunity to indulge in the Shangri-La experience and found it as the best there is! We appreciate such comments as testament to our services, amenities and hospitality. I will surely convey your positive remarks to the team at Horizon Club Lounge. We look forward to welcoming you back here for another stay! Warm regards, Gonzalo Duarte Silva General Manager
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from SLKLTeam, General Manager at Shangri-La Kuala Lumpur
Responded 8 Mar 2020
Dear Terry4, Thank you for choosing Shangri-La Hotel, Kuala Lumpur and for taking the time to leave us your feedback. We're happy to note that you had a wonderful time here with us and made full use of the Horizon Club access. I will convey your good remarks to Mr Azizi, am sure he will be delighted to hear it! We look forward to your third stay here, thank you! Yours sincerely, Gonzalo Duarte Silva General Manager
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We booked and stayed one night last weekend and it was awesome. Thanks to Ms Sherry, front office manager for a very smooth early check in. We felt safe over the covid19 pandemic because the hotel was practicing tight and cautious SOP. They provide hand sanitizer and alcohol based wet tissue in the room. The new normal breakfast experience was great and the food quality still well maintained.
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Date of stay: August 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from SLKL Team, Other at Shangri-La Kuala Lumpur
Responded 10 Aug 2020
Dear Justinlyh, Thank you for making Shangri-La Hotel, Kuala Lumpur your first choice and leaving us your feedback after the stay. Glad to hear that your check-in experience was seamless and breakfast at Lemon Garden was comfortable and enjoyable. The safety of our guest is our priority. We've embraced a series of enhanced hygiene standards and precautionary measures across all of our hotels so that you can focus on the special moments that truly matter. We look forward to welcome you back to Shangri-La Hotel, Kuala Lumpur soon. Thank you. Warm Regards, Gonzalo Duarte Silva General Manager
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Being a Malaysian we never planned to stay in a hotel in our own city but covid19 has changed every thing. After four months of lock down we decided to set ourselves free and decided to pamper ourselves. We found a super deal and booked ourselves at Shangri-la in KL. From the moment we stepped our foot inside the hotel we were treated like royals without titles, checkin was smooth, we were clearly explained by a very warm and hospitable reception staff Kai Chi. We booked a suite for ourselves which was one of the cleanest room I have ever seen, stocked with hand sanitizer, wipes, mask with compliments. We immediately felt safe and at ease ! Every corner of the hotel has hand sanitizers, all the staff wear mask, buffet restaurant and executive lounge is well managed even while busy to comply with social distancing. Health Club was spotless and machines were cleaned after each use. Covid related safety measures was the key for us to choose the hotel and my wife and I can confidently say Shangri-la is the safest place to enjoy the hospitality. Food at Lemon garden is legendary as we have been coming to this restaurant since born. Service is Outstanding !
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Date of stay: July 2020
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from SLKL Team, Other at Shangri-La Kuala Lumpur
Responded 29 Jul 2020
Dear Ahisa, Thank you for choosing Shangri-La Hotel, Kuala Lumpur as your preferred hotel! We are delighted to hear that you had an enjoyable stay with us, from check-in, accommodation room, to the F&B outlet management. Please be assured that we will remain committed to creating a comfortable and safe environment so you can cherish the moments that truly matter. We appreciate your continued support and We look forward to welcoming you back soon. Thank you and take care. Warm regards, Gonzalo Duarte Silva General Manager
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Stayed in this hotel in month of August 2020 twice and both time the service provided was very good. Room is very clean and big. Housekeeping response time is very fast and requested items been send to room promptly. Anythings we need we can whatsapp them and the response time is fast. Breakfast suffice and they try their best to keep social distancing. Check in first time was very quick due to very less people but second times was there during the Merdeka holiday have to wait for while during check in due to the crowd. The waiting time for check in is reasonable. Requested a specific room number and it was given to even though at difference floor which really appreciate it. Overall a very good stay in this hotel and will surely be back very soon for another stay. Hope the service and cleanliness remain the same.
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Date of stay: August 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from SLKL Team, Owner at Shangri-La Kuala Lumpur
Responded 1 Sept 2020
Dear Patrick C, Thank you for your patronage and for sharing your feedback with us. At Shangri-La, our guests' well-being is our priority and we adhere to a comprehensive list of cleaning and sanitsation procedures to ensure that you and your family can focus on creating precious moments together. During the Merdeka weekend we were indeed busy but I am glad that the team managed to provide a good check-in experience for you. We are dedicated to offer our guests a comfortable and safe environment to spend their staycations in and we look forward to welcome you back soon for another fantastic stay. Warm regards, Gonzalo Duarte Silva General Manager
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We stayed in Kuala Lumpur to celebrate New Years Eve. As we have never visited the city before we was unsure if the hotel would offer anything for the New Years celebrations. Upon arrival at the hotel the service was fantastic. Some slight concussion at check in as to if our room was ready baring in mind it was 15:30 so it should of been however this was soon rectified. For breakfast the hotel offered a wide range of options however I feel it offered too many options some of them just wasn’t to my taste. This hotel is fairly central to shops bars and restaurants, for the twin towers and shopping mall it is approximately a 10/15 minute walk away. If you plan to go up the towers do book it in advance we didn’t and couldn’t go up as it was fully booked. The hotel did offer a New Years Eve party which we attended and it was absolutely fantastic!! The singer was great and the organisation into the party was great very well planned out. We do travel a lot and this was our first visit to a Shangri La hotel we would definitely return to this hotel or book any Shangri La hotel.
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Date of stay: December 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from SLKLTeam, General Manager at Shangri-La Kuala Lumpur
Responded 13 Jan 2020
Dear Ant-Lev2013, Thank you for choosing Shangri-La Hotel, Kuala Lumpur and leaving your wonderful feedback! It is amazing to note that you had a splendid time during your stay here with us - especially that you've truly enjoyed the New Years Eve party, something that we've been working very hard! We will be here to welcome you on your return :) Warm regards, Gonzalo Duarte Silva General Manager
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The room we had was great and absolutely spotless,staff from front desk to housekeeping was friendly and really helpful. In room dining services was top notch and varieties of choice is unbelievable. The hotel have great facilities not just the gym and swimming pool, They also have good restaurants(Chinese,Japanese, French and Western). Breakfast is the best in Kl( second to non) and lastly what we like the most is "The Lounge" overlook a pond with tropical forrest background.We went twice during our stay during recent stay.We will go back to Shangri-La for sure and highly recommended
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Date of stay: January 2020
Location
Cleanliness
Service
Room Tip:Â Horizon Club room is recommended
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from SLKLTeam, General Manager at Shangri-La Kuala Lumpur
Responded 8 Jan 2020
Dear Weloveholidazzzz, Thank you for choosing Shangri-La Hotel, Kuala Lumpur and leaving your wonderful feedback! It is amazing to note that you truly enjoyed your Shangri-La experience - from the services, facilities, outlets and amenities. We look forward to welcome you back for another great stay in the future. Thank you. Warm regards, Gonzalo Duarte Silva General Manager
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The Good.1. In-room dining gentleman who delivered our order was friendly, energetic and courteous. Bellman/porter was helpful too. 2. Water temp and pressure were great, and AC was cold enough. 3. The Beyond Meat Burger was so good that we ordered them for lunch and dinner. 4. Check-out was good. The lady on duty was empathetic, and courteous. She calmly listened to our comments on our stay experience, and offered an apology. 5. Gym was FAB! 6. The room, although feels old and looks old, but was very clean.
All in all, it was a good stay. I understand that we paid a lot less for the room this time around compared to their normal rate, but still, we expected more from the brand.
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Date of stay: June 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from SLKLTeam, General Manager at Shangri-La Kuala Lumpur
Responded 27 Jun 2020
Dear CaraCocos, Thank you for choosing Shangri-La Hotel, Kuala Lumpur and thank you for sharing your feedback with us. We are glad to see that, all in all it was good stay but we have also taken note on areas where we need to improve. Rest assure that your feedback has been shared with relevant departments and will be rectified as soon as possible. We look forward to welcome you back for another stay in the future. Until then, thank you, stay safe and take care. Yours sincerely, Gonzalo Duarte Silva General Manager
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This is my go-to hotel in KL. Well located, well appointed rooms and well trained staff really makes a difference. We were here for 7 days. The check-in experience was quite poor. Our room was not ready when we arrived. We had a late lunch at the Horizon lounge and had to wait for almost 2 hours...plus I had to enquire multiple times and the last time was waiting at the counter while the staff called to check if our assigned room was ready. The staff at the next counter intervened and helped swap a room for a later arriving guest (one person making a difference). The positive was that they made it up by waiving off charges for lunch (another one person making a difference). They delivered the wrong luggage up to the room but then quickly found the right one. From that point on...the stay just got better and better. Everything went smoothly and beautifully.
The Horizon lounge got very full every morning. Maybe it was the year end holidays and everyone was there at the same time. It was also very full during cocktail hour...so we tried the overflow space at Zipangu restaurant. We only did this once as it really wasn't very relaxing at all. I would say avoid the Horizon lounge except maybe for breakfast.
Special call out to the concierge team and the manager (Anwar) for being absolute rock stars. They were super attentive to our needs and helped make our stay feel very special. Anwar in particular was the one who turned this stay into a very memorable one for us. Thank you!
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Date of stay: December 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from SLKLTeam, General Manager at Shangri-La Kuala Lumpur
Responded 2 Feb 2020
Dear Simon N, Thank you for choosing to stay at Shangri-La Hotel, Kuala Lumpur and leaving your wonderful feedback! Firstly, allow me to apologise for the poor check-in experience as we look to improve such service on our end. Secondly, appreciate your remarks on our staffs' attitude who showed great hospitality and front-line service - I am sure Anwar and the concierge team will be delighted to receive such recognition. I hope that you enjoyed your Shangri-La experience and we look forward to welcoming you back here for another stay! Warm regards, Gonzalo Duarte Silva General Manager
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Hi
Thank you for your question but we did not have a need for the Tent.
But sent your request to the Hotel direct and I’m sure they will give you an answer straight away.
We have used the Hotel and stayed in the Horizon Suite Three times and are due back again in October.
I have nothing but great things to say about it and received Outstanding Guest Service.
Its depends on time n traffic situations but i can tell that taking grab from hotel is best since you will get best price to reach destination.Download Grab app n use it
London, United Kingdom226 contributions77 helpful votes
As others have suggested I got the Grab app before arriving in KL.
The base fare (Aug '23) was MYR65, and tolls added a further MYR9.03
Journey time (late morning) was 50mins, and traffic wasn't too bad even when we got into the city centre.
There are more places to choose from in the Kuala Lumpur area.
PRICE RANGE
₹11,421 - ₹13,352 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
shangri la kuala lumpur, shangri la hotel kuala lumpur
LOCATION
MalaysiaWilayah PersekutuanKuala Lumpur
NUMBER OF ROOMS
662
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
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