Been staying at the Shangri La in Kuala Lumpur on and off for 8 years now. It hasn’t changed much in this time but that’s a good thing. Still very much like the Shangri La in Bangkok which is one of my favourite city hotels. Pool area is good, restaurants are good, bars are good, room spacious, location is great and staff are excellent. I would recommend having the Horizon club as it allows two hours of canopies and cocktails in the evening at no extra cost. Other thing I would recommend is a room towards the back of the hotel, only as you don’t get as much traffic noise in the evening.
Our first visit to SRL was an afternoon tea at Lobby Lounge. Then we decided to have a staycation in SRL. The moment I met the personnel that greeted me with happy smile, I knew I was going to fall in love with SRL, and I did! The hospitality provided by the hotel staffs was commendable. The suite we stayed was spacious with a working station, a separate living area and the comfortable large bed. The ensuite marble bathroom was marvelous. I like the two basins, one for me and one for him. I enjoyed my time in the bathtub while watching the TV. Oh yes, they have a TV in the bathroom. The premium toiletries provided by SRL was lovely too. We had our afternoon tea and cocktails with canapes in the Club Lounge. The staffs were courteous and helpful. The breakfast buffet at Lemon Garden was delicious with many choices available. Overall, we had a wonderful staycation in SRL. We will be back for birthday and anniversary celebration ;)…
I have been staying here for a period of almost two weeks and having stayed at many hotels in Kuala Lumpur I can say without a shadow of a doubt my stay here has been magnificent. My partner and I were treated with nothing but the utmost respect by the team and the service in the Horizon Club led expertly by Zie and her excellent team has been nothing short of exceptional. The team is attentive, flexible and nothing is too much trouble. I would thoroughly recommend staying here if ever you are in Kuala Lumpur and we certainly will again on our numerous visits back to the city. Thank you
The service is great, and the staff were warm and friendly. However the rooms are dated, especially the standard/ deluxe rooms. We booked two regular rooms and one suite as our extended family was staying here. The regular rooms (level 11) had a smoky smell once you enter the lift landing. The carpet was damp. The power tripped on one of the nights due to a broken lightbulb in the toilet and the bulb had to be removed. The Aircon was warm. Our suite room (level 25) was more comfortable, but the furniture was also fairly old and the bedlinen also had a bit of musty smell. The kids tent was amazing though. It had a comfy mattress inside and my kids loved it.
Excellent service standard. Food quality still well maintained. Smooth check in and out at horizon club floor. Horizon club lounge has a small section for adults only..quiet and comfortable me time. Enjoyed the afternoon tea and cocktail session. Tried the Arthur bar and grill restaurant set lunch too.. good food good service! Thanks for the birthday cake surprise .! Will come back again !