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11 Jalan Sultan Ismail, Kuala Lumpur 50250 Malaysia
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Hotel direct offer!Shangri-La Circle Member Rate
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Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Other miscellaneous taxes and hotel fees which are not fixed or due at time of booking may be payable at the property at time of stay. Please see our partners for more details.
Traveller (5341)
Room & Suite (1846)
Videos (1)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 27/10/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Shangri-La Kuala Lumpur
Updated 27/10/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#16 of 719 in Kuala Lumpur
Location
Cleanliness
Service
Value
Travellers' Choice
A traditional greeting from the heart awaits each of our guests on arrival to the Shangri-La Hotel, Kuala Lumpur. Our hotel is a welcome retreat from the bustling streets of the city; relax poolside in our tropical gardens, re-connect over drinks in our sun drenched lounge or rejuvenate and recharge at our Health Club & SPA. Perfectly situated in the heart of the city, the hotel is within walking distance to prime business, shopping and entertainment districts. Always attentive to our guests' comfort, the hotel also offers shuttle service to key areas such as KLCC, Pavilion Shopping Mall, Lot 10, Starhill Gallery and Fahrenheit 88. The preferred choice of business travellers, families and perfect for short staycations, Shangri-La Hotel, Kuala Lumpur also offers in-house kids’ activities (only Friday and weekends) that allows family bonding in a fun and relaxing environment. After a long day of exploring, return to discover our variety of dining experiences that are sure to surprise and delight.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Kids stay free
Babysitting
Airport transportation
Valet parking
Paid public parking on-site
Wifi
Hot bath
Pool / beach towels
Outdoor pool
Yoga room
Fitness / spa changing rooms
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Happy hour
Kid-friendly buffet
Kids' meals
Special diet menus
Poolside bar
Indoor play area for children
Kids pool
Highchairs available
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Facial treatments
Foot massage
Full body massage
Head massage
Manicure
Massage
Neck massage
Pedicure
Salon
Steam room
24-hour security
Baggage storage
Concierge
Currency exchange
Executive lounge access
Non-smoking hotel
Butler service
Doorperson
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Bathrobes
Air conditioning
Desk
Housekeeping
Interconnected rooms available
Minibar
Flatscreen TV
Room service
Safe
Seating area
VIP room facilities
Wardrobe / wardrobe
Iron
Refrigerator
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Room types
City view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Green
Languages Spoken
English, Chinese, Malay
Hotel links
Special Price:Book Early with Flexibility

Location

Full view
100Great for walkers
Grade: 100 out of 100
135Restaurantswithin 0.5 km
28Attractionswithin 0.5 km
8477Reviews118Q+A100Room tips
Traveller rating
  • 6,253
  • 1,625
  • 426
  • 95
  • 78
Time of year
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Popular mentions
lord_lamyman wrote a review 13 May
Lincoln, United Kingdom50 contributions55 helpful votes
Been staying at the Shangri La in Kuala Lumpur on and off for 8 years now. It hasn’t changed much in this time but that’s a good thing. Still very much like the Shangri La in Bangkok which is one of my favourite city hotels. Pool area is good, restaurants are good, bars are good, room spacious, location is great and staff are excellent. I would recommend having the Horizon club as it allows two hours of canopies and cocktails in the evening at no extra cost. Other thing I would recommend is a room towards the back of the hotel, only as you don’t get as much traffic noise in the evening.
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Date of stay: May 2022Trip type: Travelled
Room Tip: Room towards the back of the hotel is quieter.
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Xin-Fang wrote a review Oct 2020
Kuala Lumpur, Malaysia1560 contributions152 helpful votes
+1
Hotel's Favourite
Our first visit to SRL was an afternoon tea at Lobby Lounge. Then we decided to have a staycation in SRL. The moment I met the personnel that greeted me with happy smile, I knew I was going to fall in love with SRL, and I did! The hospitality provided by the hotel staffs was commendable. The suite we stayed was spacious with a working station, a separate living area and the comfortable large bed. The ensuite marble bathroom was marvelous. I like the two basins, one for me and one for him. I enjoyed my time in the bathtub while watching the TV. Oh yes, they have a TV in the bathroom. The premium toiletries provided by SRL was lovely too. We had our afternoon tea and cocktails with canapes in the Club Lounge. The staffs were courteous and helpful. The breakfast buffet at Lemon Garden was delicious with many choices available. Overall, we had a wonderful staycation in SRL. We will be back for birthday and anniversary celebration ;)
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Date of stay: September 2020
Rooms
Location
Service
5 Helpful votes
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Response from Gonzalo Duarte Silva, General Manager at Shangri-La Kuala Lumpur
Responded 27 Oct 2020
Dear Xin-Fang, Thank you for choosing Shangri-La Hotel, Kuala Lumpur and for leaving us your feedback. We're happy to note that you have experienced an exceptional stay from the time you checked-in. Since you really enjoyed dining at Lemon Garden, do explore the promotions we have during lunch and dinner. With festivities such as Deepavali and Halloween coming up, our chefs will prepare something special for everyone to enjoy. We look forward to welcoming you back for more memorable celebrations to come. Thank you. Warm regards, Gonzalo Duarte Silva General Manager
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Daniel W wrote a review 11 May
3 contributions5 helpful votes
I have been staying here for a period of almost two weeks and having stayed at many hotels in Kuala Lumpur I can say without a shadow of a doubt my stay here has been magnificent. My partner and I were treated with nothing but the utmost respect by the team and the service in the Horizon Club led expertly by Zie and her excellent team has been nothing short of exceptional. The team is attentive, flexible and nothing is too much trouble. I would thoroughly recommend staying here if ever you are in Kuala Lumpur and we certainly will again on our numerous visits back to the city. Thank you
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Date of stay: May 2022Trip type: Travelled
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yiyong6583 wrote a review 2 May
11 contributions2 helpful votes
The service is great, and the staff were warm and friendly. However the rooms are dated, especially the standard/ deluxe rooms. We booked two regular rooms and one suite as our extended family was staying here. The regular rooms (level 11) had a smoky smell once you enter the lift landing. The carpet was damp. The power tripped on one of the nights due to a broken lightbulb in the toilet and the bulb had to be removed. The Aircon was warm. Our suite room (level 25) was more comfortable, but the furniture was also fairly old and the bedlinen also had a bit of musty smell. The kids tent was amazing though. It had a comfy mattress inside and my kids loved it.
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Date of stay: May 2022Trip type: Travelled
Room Tip: Choose the suite rooms
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Response from Gonzalo Duarte Silva, General Manager at Shangri-La Kuala Lumpur
Responded 1 week ago
Dear Yiyong6583, Thank you for leaving us your feedback on your recent stay at the Shangri-La Kuala Lumpur! We are glad that your family enjoyed the Family Premier Suite room and is pleased to hear your praises for our team's exemplary service to you and your family. We sincerely apologize for the unpleasant experience you had in the other room while it was not up to your satisfaction; rest assured your feedback is taken note We look forward to welcome you back again soon. Warmest Regards, Gonzalo Duarte Silva General Manager
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Justin wrote a review Apr 2022
Kuala Lumpur, Malaysia141 contributions95 helpful votes
Excellent service standard. Food quality still well maintained. Smooth check in and out at horizon club floor. Horizon club lounge has a small section for adults only..quiet and comfortable me time. Enjoyed the afternoon tea and cocktail session. Tried the Arthur bar and grill restaurant set lunch too.. good food good service! Thanks for the birthday cake surprise .! Will come back again !
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Date of stay: April 2022Trip type: Travelled
1 Helpful vote
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Response from Gonzalo Duarte Silva, General Manager at Shangri-La Kuala Lumpur
Responded 1 week ago
Dear Justin, Thank you very much for reviewing your recent stay with us at the Shangri-La Kuala Lumpur. We are delighted to hear of your seamless check-in experience at the Horizon Club and also for the wonderful experience. For afternoon tea and cocktail session, we do have a menu with a variety of selections to choose from. It’s great that you enjoyed the food and good service Arthur's Bar & Grill. We look forward to welcoming you back again soon. Warmest Regards, Gonzalo Duarte Silva General Manager
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PRICE RANGE
$97 - $114 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
shangri la kuala lumpur, shangri la hotel kuala lumpur
LOCATION
MalaysiaWilayah PersekutuanKuala Lumpur
NUMBER OF ROOMS
662
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Frequently Asked Questions about Shangri-La Kuala Lumpur
Which popular attractions are close to Shangri-La Kuala Lumpur?
Nearby attractions include Menara Kuala Lumpur (0.3 km), KL Tower Mini Zoo (0.2 km), and Sky Deck KL Tower (0.3 km).
What are some of the property amenities at Shangri-La Kuala Lumpur?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Shangri-La Kuala Lumpur?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Shangri-La Kuala Lumpur?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Shangri-La Kuala Lumpur?
Yes, free parking, paid public parking on-site, and secured parking are available to guests.
What are some restaurants close to Shangri-La Kuala Lumpur?
Conveniently located restaurants include Beta KL, Healy Mac's, and Malai Thai Cuisine.
Are there opportunities to exercise at Shangri-La Kuala Lumpur?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Shangri-La Kuala Lumpur have airport transportation?
Yes, Shangri-La Kuala Lumpur offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Shangri-La Kuala Lumpur?
Yes, dry cleaning and laundry service are offered to guests.
Does Shangri-La Kuala Lumpur offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.