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Shangri-La Hotel Kuala Lumpur

Travellers' Choice award winner
04/06/2017 05/06/2017
1 room 2 adults 0 children
US$ 128*
US$ 129*
US$ 128*
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Shangri-La Hotel Kuala Lumpur
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6,879 Reviews from our TripAdvisor Community

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Showing 5,929: English reviews
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Wiltshire, United Kingdom
Reviewed yesterday NEW

We arrived very early in the morning after an overnight flight knowing that our room would not be ready until the afternoon but hoping we could leave our bags. They were amazing! We were given breakfast and within an hour they had found a room for us! We had decided to splash out and had booked a club room and...

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Helpful?
Thank Libby S
Glasgow, United Kingdom
Reviewed yesterday NEWvia mobile

Stayed 3 nights at Shangri La KL and it was an excellent choice of hotel. Location was central to all the attractions and restaurants. Rooms were brilliant, spacious with excellent facilities, coffee machine, fridge, bath and shower as standard in club rooms. All including a wide range of complimentary toiletries.  We stayed with breakfast only and they had a great...

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Helpful?
Thank Adnan H
Reviewed 2 days ago NEWvia mobile

This is a stunning hotel in a perfect location. Service is outstanding. So why does management throw it all away on small items - pathetic minibar, weedy hairdryer and towels of a size and quality that you would find in a Novotel?

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Helpful?
Thank Tim H
singapore
Reviewed 3 days ago NEWvia mobile

This is the hotel of our choice when in Kuala Lumpur. Very good location and property quality from lobby to rooms. Staff are pleasant and welcoming. Newly renovated Lemon garden coffee house where breakfast is served is attractive and bright. Only comment is some untrained staff in the lemon garden who were gathered, some 5 of them around mid afternoon...

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Helpful?
1Thank SunMoonShine
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for choosing to stay with us. We are happy to know that you have thoroughly enjoyed your stay with us. My staff and I certainly look forward to being of service to you again in the near future. Thank you. Best regards, Manfred Weber, Area General Manager.

Edmonton, Canada
Reviewed 3 days ago NEW

I stayed at the Shangri-La Kuala Lumpur for 9 days during a recent conference - it was a revelation how amazing the customer service was! From the housekeeping staff to the concierge, these were the most helpful and kind hotel staff I've ever encountered. The hotel itself is a short 5-minute walk from the Petronas Towers and about a 20-minute...

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Helpful?
Thank Edmonton1976
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for your fabulous review. We are truly delighted to learn that you have enjoyed your overall stay experience with us. We certainly look forward to being of service to you again soon. Thank you. Best regards, Manfred Weber, Area General Manager.

Johannesburg, South Africa
Reviewed 4 days ago NEW

A short busy conference in KL and it was at the Shangri-La Hotel. A very good location with very good facilities to match. Within a short distance to the major attractions and if not, a short cab ride. Rooms are quiet, even though situated in the city and on a main road. Breakfast was very good and the service of...

Review collected in partnership with shangri-la.com
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Helpful?
Thank Fuzzywuzzy_pj
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for staying with us during your business trip. We are glad to learn that you were satisfied with the room and breakfast. We have also taken note of your comments regarding your stay experience and certainly look forward to welcoming you back to the hotel again in the near future. Thank you. Best regards, Manfred Weber,...

Sydney, Australia
Reviewed 5 days ago NEW

This hotel spells "Opulent" with a capital 'O'. From the reception to the restaurants and guest rooms, everything is well appointed and the location is right in the middle of the city where visitors can walk almost anywhere. About a 5 mins walk to the Petronas Towers with hundreds of shops and eateries. Their buffet breakfast, lunch and dinners are...

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Helpful?
Thank cphang
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for choosing to stay with us. We are happy to know that you have thoroughly enjoyed your stay with us. My staff and I certainly look forward to being of service to you again in the near future. Thank you. Best regards, Manfred Weber, Area General Manager.

London
Reviewed 6 days ago NEW

KL is a very competitive city, but this hotel redefines 5*. The staff are without doubt some of the most helpful and friendliest I have ever had the pleasure of meeting.The standard of service here is second to none. The club experience is well worth the investment , stunning array of canapés and free flowing drinks during the cocktail hour....

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Helpful?
Thank FirmfriendsLondon
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for your wonderful review of our hotel. We are happy to learn that you were impressed with the Horizon Club facilities. My team and I look forward to your return for another luxurious stay in the near future. Thank you. Best regards, Manfred Weber, Area General Manager.

Glasgow, United Kingdom
Reviewed 6 days ago NEW

Stayed for 3 nights and had a nice time. Room is a reasonable size, bathroom small but still with a separate shower area and plenty of toiletries. There were plenty of places for clothes and stuff and room was very clean. Our view was over pool area but this is second time in KL this trip so tower view not...

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Helpful?
Thank Kar121
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for choosing to stay with us. We are glad to learn that you were happy with the variety of food served for breakfast. We look forward to being of service to you again in the near future. Thank you. Best regards, Manfred Weber, Area General Manager.

Sydney, Australia
Reviewed 6 days ago NEWvia mobile

I really can't fault anything in the hotel - all the staff were attentive and extremely helpful, the room was large and very clean, the gym is huge and very well appointed, and breakfast was so delicious I could have spent hours in there trying all the different foods.

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Helpful?
Thank Michael A
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for your wonderful review. We are glad that you found our staff to be attentive and extremely helpful. We look forward to welcoming you back to the hotel again in the near future. Thank you. Best regards, Manfred Weber, Area General Manager.

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Free Parking
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Public Wifi
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Shuttle Bus Service
  • Laundry Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Shangri-La Hotel Kuala Lumpur, an award winning 5-Star luxury hotel renowned for its consistent extraordinary customer service, culinary and fine dining experience. Located in the heart of Kuala Lumpur's commercial, entertainment and shopping district with easy access to most tourist attractions. The only hotel in KL that sits within beautiful lush gardens offering extensive meetings facilities, large multi-divisible ballroom along with wide variety of guest rooms, 101 suites and a Horizon Club that caters to business/ leisure travellers, MICE delegates as well as high profile guests and socialites. It's an extraordinary place to stay, dine and meet in KL! ... more   less 

Additional Information about Shangri-La Hotel Kuala Lumpur

Address: 11 Jalan Sultan Ismail, Kuala Lumpur 50250, Malaysia
Region: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Price Range: ₹ 7,690 - ₹ 9,177 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shangri-La Hotel Kuala Lumpur 5*
Number of rooms: 662
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotwire, Shangri-La Hotels and Resorts, Agoda, Orbitz, Travelocity, Hotels.com, Asiatravel.com Holdings, Cancelon, Cheap Tickets, TripOnline SA, HotelQuickly and HRS so you can book your Shangri-La Hotel Kuala Lumpur reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Shangri La Kuala Lumpur
Shangri La Hotel Kuala Lumpur
Hotel Style:
#1 Family Hotel in Kuala Lumpur
#1 Romantic Hotel in Kuala Lumpur
#3 Spa Hotel in Kuala Lumpur
#3 Business Hotel in Kuala Lumpur
#5 Luxury Hotel in Kuala Lumpur
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Questions & Answers

Here's what travellers have asked, with answers from Shangri-La Hotel Kuala Lumpur staff and other travellers.
70 questions
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Questions? Get answers from Shangri-La Hotel Kuala Lumpur staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you can afford it book a room on the club floor for access to the the club lounge”
397libbys, 26 May 2017 | Read review
“Always ask for a city-view room.”
cphang, 22 May 2017 | Read review
“Go for the club room it is well worth it.”
FirmfriendsLondon, 21 May 2017 | Read review
“City view so you get the opportunity to see the busy and bustier city with people in cars, scooters and on foot.”
Boss_Lass_007, 18 May 2017 | Read review
“A Club room is a must...fantastic staff who couldn't be kinder, nicer or more efficient.”
markyfuk, 18 May 2017 | Read review
5 of 5
Shangri-La.com
US$ 128* /night
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Expedia.comUS$ 128
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*Disclaimer
Prices are for 1 room, 2 adults
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