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Shangri-La Hotel Kuala Lumpur

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6,535 Reviews from our TripAdvisor Community

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Showing 5,640: English reviews
Salisbury, United Kingdom
Reviewed today NEW

We thoroughly recommend this hotel as a wonderful place to stay in Kuala Lumpur. The staff were extremely professional, courteous and very pleasant. Nothing was any trouble to them. The facilities were extensive, the rooms very clean and comfortable. All possible amenities were provided in the room. It made a very nice change to stay in a hotel that was...

Review collected in partnership with shangri-la.com
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Helpful?
Thank wag2017
Reviewed yesterday NEWvia mobile

We arrived at this hotel from penang and check in was pleasant and efficient. We were offered upgrade for use of club lounge at a small charge and were so glad we did..the rooms are tasteful clean and opulent..we had a lovely night view of the kl tower.we used club lounge for breakfast as well as evening canapés and service...

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Helpful?
Thank Malcolm R
Reviewed yesterday NEW

HI. im so excited for my first time. So nice mr mohamed serve me for my checkin. really helpful and explain because this is my 1stime and also miss jane my checkout :) the room so big, so nice, the bathroom have a tab have a 6 different of fruit they give. 100% satisfied. i have order some food for...

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Thank Nor A
Christchurch, New Zealand
Reviewed 2 days ago NEWvia mobile

This really is a fantastic hotel we stayed here for ten nights with four children. The only criticism o would have is the breakfast buffet got boring after 10 days but the food was nice and fresh and everything else about the hotel is first class especially the lovely staff.

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Helpful?
Thank Ian W
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for staying with us at Shangri-La Hotel, Kuala Lumpur. It was a pleasure to have been of service to you and all of us certainly look forward to your return to our hotel for another fantastic stay in the near future. Thank you. Best regards, Manfred Weber, Area General Manager.

Moshi, Tanzania
Reviewed 2 days ago NEWvia mobile

We stayed at the suite and our whole experience at Shangri la was exceptional. The service, friendly staff, the food (especially the breakfast) Our room was beautiful, the hotel thought of everything. The welcome fruit basket, the yummy chocolate, Nespresso coffee, plenty of water, the l'occtaine products, the stationary, the bath salts, the bathrobes, the mouthwash and more. All the...

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Helpful?
1Thank MariaChauh
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for your fabulous review of our hotel. We greatly appreciate your commendation on our colleagues’ attentive service. We look forward to being of service to you again in the near future. Thank you. Best regards, Manfred Weber, Area General Manager.

Parma, Italy
Reviewed 3 days ago NEW

Of course a great hotel with a great general atmosphere... unfortunately in the last year both Chinese and Japanese restaurant have changed. Japanese, wich was one of the best in town, has now an "asiatic" buffet with a very poor level of clients, so may families and noise for the whole dinner...

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Helpful?
Thank MrCaruccio
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for choosing to stay with us during your trip to Kuala Lumpur. It was a pleasure being of service to you and we look forward to welcoming you back to the hotel soon. Thank you. Best regards, Manfred Weber, Area General Manager.

Malaysia
Reviewed 3 days ago NEW

We stayed there for 3D2N. It was very fantastic and enjoyed. Staffs are helpful and friendly. The room was clean and nice. The bed was very comfortable. There are many choices of breakfast and divided into two section. The food was very nice. We enjoyed our stay there.

Review collected in partnership with this hotel
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Helpful?
Thank Leong Y
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for your lovely review of our hotel. We are glad that you found our staff to be very helpful and friendly. We look forward to welcoming you back for another luxurious stay in the near future. Thank you. Best regards, Manfred Weber, Area General Manager.

Adelaide, Australia
Reviewed 3 days ago NEW

We stayed here with our teenage daughter for 5 nights over Christmas 2016 in a Premier Selection Suite. We had booked a pick up from the airport direct through the hotel and on arrival we were swiftly collected in a very comfortable car on time. On arriving at the hotel entrance there was somebody at the doors to meet us...

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Helpful?
1Thank Lisa M
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for choosing to stay with Shangri-La Hotel, Kuala Lumpur during your family trip. We are happy to know that you have thoroughly enjoyed your stay with us. My staff and I certainly look forward to being of service to you and your family again in the near future. Thank you. Best regards, Manfred Weber, Area General...

Reviewed 3 days ago NEWvia mobile

Stayed here for 2 nights in our way back from Thailand, thank god we did, perfect to relax and wind down in. Booked an executive room but offered the upgrade on check in for an extra $100 a night - Well worth it, access to the club lounge with complementary food and beverages including spirits, beer and cocktails. Had $200...

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Helpful?
Thank Crezi
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for choosing to stay with us and for your wonderful review. We are delighted that you were happy with our services and Horizon Club Lounge facilities. All of us look forward to welcoming you back to the hotel again in the near future. Thank you. Best regards, Manfred Weber, Area General Manager.

Staffordshire Uk
Reviewed 5 days ago NEW

We stayed here on a stop over to Lankawi for 3 nights and it was excellent from start to finish.I upgraded to the the Horizon Suite which is well worth it,beautiful room with the extras of being able to use there bar for the complimentary cocktails and canapes.The staff are very welcoming in all departments.The hotel is central for bars...

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Helpful?
Thank Holli19
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for your fabulous review and for choosing to stay with us. We are happy to know that you have thoroughly enjoyed your stay with us. All of us look forward to your return soon. Thank you. Best regards, Manfred Weber, Area General Manager.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Free Parking
  • Bar/Lounge
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Shuttle Bus Service
  • Laundry Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Shangri-La Hotel Kuala Lumpur, an award winning 5-Star luxury hotel renowned for its consistent extraordinary customer service, culinary and fine dining experience. Located in the heart of Kuala Lumpur's commercial, entertainment and shopping district with easy access to most tourist attractions. The only hotel in KL that sits within beautiful lush gardens offering extensive meetings facilities, large multi-divisible ballroom along with wide variety of guest rooms, 101 suites and a Horizon Club that caters to business/ leisure travellers, MICE delegates as well as high profile guests and socialites. It's an extraordinary place to stay, dine and meet in KL! ... more   less 

Additional Information about Shangri-La Hotel Kuala Lumpur

Address: 11 Jalan Sultan Ismail, Kuala Lumpur 50250, Malaysia
Region: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Price Range: ₹ 7,507 - ₹ 10,851 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shangri-La Hotel Kuala Lumpur 5*
Number of rooms: 662
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Shangri-La Hotels and Resorts, Hotels.com, Expedia, Travelocity, TripOnline SA, Asiatravel.com Holdings, Agoda and Jetsetter so you can book your Shangri-La Hotel Kuala Lumpur reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Shangri La Kuala Lumpur
Shangri La Hotel Kuala Lumpur
Hotel Style:
#1 Romantic Hotel in Kuala Lumpur
#1 Family Hotel in Kuala Lumpur
#3 Spa Hotel in Kuala Lumpur
#3 Business Hotel in Kuala Lumpur
#4 Luxury Hotel in Kuala Lumpur
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Questions & Answers

Here's what travellers have asked, with answers from Shangri-La Hotel Kuala Lumpur staff and other travellers.
60 questions
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Questions? Get answers from Shangri-La Hotel Kuala Lumpur staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“quiter floor, so privacy, the lift can use for those have access card only. (deluxe room)”
 of 5 bubbles , 22 Jan 2017 | Read review
“request high floor and menara tower view for good cityline views without feeling too crowded in”
  • view early morning premier selection suite
  • 3rd tv in the bathroom of premier selection suite - looking into bedroom
  • Bedroom area of Premier selection Suite
  • bath in premier selection suite
  • Double vanity and storage in premier selection suite
  • view by day premier selection suite
  • Plenty of room in Premier Selection Suite Lounge even with a roll away bed added
  • massive shower with 2 shower heads in premier selection suite
 of 5 bubbles T7311IXlisam, 20 Jan 2017 | Read review
“High room best views.”
 of 5 bubbles Holli19, 18 Jan 2017 | Read review
“Ask if they have a deal to upgrade to the Horizon level.”
 of 5 bubbles KingarthurCambridge, 17 Jan 2017 | Read review
“Central and good for walking around and close to sight seeing. We had a club suite and it was lovely”
 of 5 bubbles Catsshortie, 17 Jan 2017 | Read review
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