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Shangri-La Hotel Kuala Lumpur

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Traveller (4660)
Room & Suite (1425)
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About

Location
Cleanliness
Service
Value
Travellers' Choice 2019 Winner
Certificate of Excellence
Shangri-La Hotel Kuala Lumpur, an award winning 5-Star luxury hotel renowned for its consistent extraordinary customer service, culinary and fine dining experience. Located in the heart of Kuala Lumpur's commercial, entertainment and shopping district with easy access to most tourist attractions. The only hotel in KL that sits within beautiful lush gardens offering extensive meetings facilities, large multi-divisible ballroom along with wide variety of guest rooms, 101 suites and a Horizon Club that caters to business/ leisure travellers, MICE delegates as well as high profile guests and socialites. It's an extraordinary place to stay, dine and meet in KL!
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Property amenities
Pool
Restaurant
Room Service
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Spa
Free Parking
Bar/Lounge
Airport Transportation
Babysitting
Banquet Room
Breakfast Available
Business Centre with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Hot Tub
Laundry Service
Meeting Rooms
Multilingual Staff
Outdoor pool
Public Wifi
Shuttle Bus Service
Wheelchair Access
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Room features
Accessible rooms
Air Conditioning
Family Rooms
Minibar
Non-Smoking Rooms
Refrigerator in room
Smoking rooms available
Suites
Good to know
HOTEL STYLE
Centrally Located
Business
HOTEL CLASS
Hotel links
Visit hotel website
Offers & Announcements:Work Smart
Hotel deals

Location

Full view
7,948Reviews
5,100Photos
105Q+A
100Room tips
Traveller rating
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  • 67
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Popular mentions
I’m writing this review because I have subsequently stayed at the Majestic Hotel and it provided a useful comparison for me. While this hotel is undoubtedly a very good one, it suffers from the same anonymous but blingy quality as all other hotels in this chain. The hotel is
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Response from SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur
Responded 5 days ago
Dear guest, Thank you choosing Shangri-La Hotel, Kuala Lumpur and for taking the time to leave your feedback here on TripAdvisor. Have a great week ahead and take care! Warm regards, Gonzalo Duarte Silva General Manager
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The place is very convinience at the lounge. Very suitable for discussion as this area was very quiet. The staff are good and they served the orders very fast and they had kept our business discussion went well with good service
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Response from SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur
Responded 1 week ago
Dear Guest, Thank you for choosing Shangri-La Hotel, Kuala Lumpur as your venue for business discussion. I'm glad to hear that the service of our staff and environment at our lounge were up to your expectations. We look forward to welcome you back in the future! Best regards, Gonzalo Duarte Silva General Manager
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Was there with my partner and our teenage children for a week or so. From the second we arrived the service was superb, helpful and friendly from every staff member. The location is ideal to walk to malls and PETRONAS towers , the local knowledge as to where to shop and eat was
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Response from SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur
Responded 1 week ago
Dear guest, Thank you for choosing Shangri-La Hotel, Kuala Lumpur! I'm glad to hear that our hotel location brought convenience to your travelling and that our staff service, dining options and the Horizon Club Lounge have enhanced your Shangri-La experience. We look forward to welcome you back to the hotel soon. Best regards, Gonzalo Duarte Silva General Manager
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+2
This hotel was amazing. Unfortunately we got off on a bad foot as our travel agent didn’t book in our breakfast so after a very long (almost 24 hours of travelling) we had to call our agent from reception and sort the breakfast out before we were shown our room. All we wanted to
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Response from SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur
Responded 1 week ago
Dear Guest, Thank you for choosing to stay with Shangri-La Hotel, Kuala Lumpur! I'm glad to note that breakfast at Lemon Garden, our rooms and facilities have created a memorable stay for you and your husband. We look forward to welcome you back to our hotel soon! Best regards, Gonzalo Duarte Silva General Manager
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+4
Stayed here with my boyfrien for two nights. Close walk to the trainstation and rooms with good view. Price for rooms can be a bit high but we got a farely good deal. Buffebreakfast had a lot to offer! From european, chinase to malay treats. Only minus was the busy time we had
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Response from SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur
Responded 1 week ago
Dear Guest, Thank you for staying with Shangri-La Hotel, Kuala Lumpur! I'm glad to note that our hotel location was convenient for you and that you enjoy the rooms and spa. Our staff strive to provide every guest the Shangri-La experience and I'm pleased to know that you had a memorable stay with us. We look forward to welcome you back to the hotel soon. Best regards, Gonzalo Duarte Silva General Manager
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All photosTravellerRoom & SuiteDining Pool & BeachBusiness Centre & Event RoomsFamily and Play Areas
bedroom
lounge area
Professional photo exclusively commissioned by TripAdvisorShangri-La Hotel Kuala Lumpur
The Horizon Club Executive Room at the Shangri-La Hotel Kuala Lumpur
Professional photo exclusively commissioned by TripAdvisorShangri-La Hotel Kuala Lumpur
The Deluxe Room at the Shangri-La Hotel Kuala Lumpur
bed
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123456285
You'd better contact hotel directly for this regard.
0 votes
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Buffet dinner is from 6.30pm onwards and rest of the restaurant is from 11am onwards and all restaurant is Halal. If you are going for Buffet Dinner during Ramadha I suggest you call for reservations as it mostly fully booked for the month of Ramadha. Contact number +60320322388 and ask for Lemon Garden
0 votes
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For self driving, you may either get the conciege to help you upon arrival or prebook them before your trip.
1 vote
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Breakfast included?
If you book a club room you get breakfast, unlimited tea and coffee, afternoon tea and early evening cocktails with canapes.
2 votes
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12345621
"pay a bit more to get a horizon club lounge"
"Book an executive room for the Horizon club facilities"
"Go Horizon Club"
"Book an Executive room - the benefits are excellent"
"stay elsewhere"
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12345620
PRICE RANGE
US$ 104 - US$ 188 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
shangri la kuala lumpurshangri la hotel kuala lumpur
LOCATION
MalaysiaWilayah PersekutuanKuala Lumpur
NUMBER OF ROOMS
662
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