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Shangri-La Hotel Kuala Lumpur

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Shangri-La Hotel Kuala Lumpur
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6,790 Reviews from our TripAdvisor Community

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Showing 5,858: English reviews
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Reviewed yesterday NEWvia mobile

Was in kl for a day for some meetings. Stayed at the shanghrila. Efficient pick up at the airport,in swanky limo ,efficient check in and great rooms. Shangrila kl has it all Very attentive staff,good breakfast spread It makes sense to stay here Will return

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Helpful?
Thank Deepak T
Jakarta, Indonesia
Reviewed 2 days ago NEW

I stayed at the Shangri-la KL on my business trip then extended 2 more days for leisure. The hotel is located within walking distance from twin tower and about 300m from Bukit Nanas monorail station. I love everything about this hotel, the room, breakfast, restaurant & gym. They have nice sitting area by the pond, I just love to chill...

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Thank Kizku
Reviewed 3 days ago NEW

Stayed here with my family, April 2017. Booked the Horizon Club. Great room on the upper floors ! Breakfast is good, all you need is there. In the evening snacks and cocktails in Club Lounge. Hotel is ideally located, most of the sights are within walking distance. Great service, people extremely friendly and helpful. Pool is great, nice to get...

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Thank sven d
Reviewed 4 days ago NEWvia mobile

Nice hotel, good location close to Petronas Towers and the KL Tower. Excellent facilities and very friendly staff. Room was very nice and well equipped. A great place to stay for a couple of days in KL.

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Helpful?
Thank William C
Cambridge, United Kingdom
Reviewed 4 days ago NEW

Spent a long weekend at the hotel. Large room, well appointed. Super breakfast buffet, never seen one better in 30 years of travelling, something for everyone. Fish buffet on Saturday night: Oysters, Lobster, Scallops, Smoked Salmon, Prawns, Steamed fish plus roast beef and Asian food. Swimming pool and spa facilities also available. Petronas Towers 1km away and walkable

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Helpful?
Thank Stephen L
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for choosing to stay with us and for your wonderful review. We are pleased to know that you were happy with the variety of food served in Lemon Garden. My staff and I certainly look forward to your return in the near future. Thank you. Best regards, Manfred Weber, Area General Manager.

Reviewed 5 days ago NEWvia mobile

Classy hotel in an ideal location. No complaints, breakfast is decent and location is spot on. Come out of the hotel and take a left and walk about 5 mins, you'll be able to take a right to patronas and mall or a left to masjid India for cheap shopping. Take a right from the hotel and a few minutes...

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Helpful?
Thank Mubarak P
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for choosing to stay at Shangri-La Hotel, Kuala Lumpur. We are happy to learn that you were impressed with our service. We look forward to welcoming you back to the hotel soon. Thank you. Best regards, Manfred Weber, Area General Manager.

Perth, Australia
Reviewed 5 days ago NEW

My partner and I spent 4 nights in the Shangri-La over our Easter break 2017. The rooms were palatial and very comfortable. No typical hard SE Asian mattresses here! We had a lovely view over the city, but it doesn't matter where you stay you have a good view of the city! You are very close to everything here as...

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Helpful?
1Thank Jenny C
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for your fabulous review of our hotel. We are glad to learn that you were happy with the variety of food served for breakfast in Lemon Garden. We look forward to being of service to you again in the near future. Thank you. Best regards, Manfred Weber, Area General Manager.

Kent,UK
Reviewed 6 days ago NEW

Stayed for 3 nights in early April - managed to capture a buy 2 nights, get one free offer. Fantastic room - a 2 room suite cam complete with petal filled bath and separate rain shower. Staff were fantastic. Swimming pool service good and pool was child friendly. Cocktail hour in the executive lounge was one of the best I...

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Helpful?
Thank Louise O
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for staying with us during your family trip. We are pleased that you were happy with our pool facilities. All of us look forward to being of service to you and your family again soon. Thank you. Best regards, Manfred Weber, Area General Manager.

Singapore, Singapore
Reviewed 6 days ago NEWvia mobile

Stayed here for 3 nights over Easter on their stay 3 pay 2 promotion. Very good deal. Hotel is everything you expect from a Shangri-La. Superb service from check in to the Horizon Club lounge. Outstanding lobby entrance. Location is great, walking distance to Suria Mall KLCC, Pavillion, Ramlee and Changkat Bukit Bintang. If you get the desire for room...

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Helpful?
Thank domc189
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for your wonderful review. We are truly delighted to learn that you have enjoyed your overall stay experience with us. My staff and I certainly look forward to your return in the near future. Thank you. Best regards, Manfred Weber, Area General Manager.

New York
Reviewed 6 days ago NEWvia mobile

Checkin / Staff : comforting, professional Room : clean, quite spacious, good bedding... But in bathroom, why glasses are transparent and not opaque (for more privacy) ? Breakfast : excellent excepting espresso. Please change urgently your barista or your machine or your coffee... Restaurant : not tested... we preferred to eat outside to eat more typical cuisine. Situation ok in...

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Helpful?
Thank ZGrand_Voyager
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for choosing to stay with us during your trip to Kuala Lumpur. It was a pleasure being of service to you and we look forward to welcoming you back to the hotel soon. Thank you. Best regards, Manfred Weber, Area General Manager.

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Free Parking
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Shuttle Bus Service
  • Laundry Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Shangri-La Hotel Kuala Lumpur, an award winning 5-Star luxury hotel renowned for its consistent extraordinary customer service, culinary and fine dining experience. Located in the heart of Kuala Lumpur's commercial, entertainment and shopping district with easy access to most tourist attractions. The only hotel in KL that sits within beautiful lush gardens offering extensive meetings facilities, large multi-divisible ballroom along with wide variety of guest rooms, 101 suites and a Horizon Club that caters to business/ leisure travellers, MICE delegates as well as high profile guests and socialites. It's an extraordinary place to stay, dine and meet in KL! ... more   less 

Additional Information about Shangri-La Hotel Kuala Lumpur

Address: 11 Jalan Sultan Ismail, Kuala Lumpur 50250, Malaysia
Region: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Price Range: ₹ 7,708 - ₹ 11,400 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shangri-La Hotel Kuala Lumpur 5*
Number of rooms: 662
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Shangri-La Hotels and Resorts, Expedia, Travelocity, Hotwire, Asiatravel.com Holdings, Booking.com, Orbitz, Cancelon, Jetsetter, TripOnline SA and HotelQuickly so you can book your Shangri-La Hotel Kuala Lumpur reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Shangri La Kuala Lumpur
Shangri La Hotel Kuala Lumpur
Hotel Style:
#1 Romantic Hotel in Kuala Lumpur
#1 Family Hotel in Kuala Lumpur
#3 Business Hotel in Kuala Lumpur
#3 Spa Hotel in Kuala Lumpur
#4 Luxury Hotel in Kuala Lumpur
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Questions & Answers

Here's what travellers have asked, with answers from Shangri-La Hotel Kuala Lumpur staff and other travellers.
67 questions
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Questions? Get answers from Shangri-La Hotel Kuala Lumpur staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Upper floors with lounge access, worth the extra money”
910svend, 21 Apr 2017 | Read review
“Higher floors will give you a better view of the area”
karlkoong, 16 Apr 2017 | Read review
“Go for the Horizon Club Suite”
lisasA5494VS, 16 Apr 2017 | Read review
“Horizon rooms is recommed”
larsjessenl, 16 Apr 2017 | Read review
“if you can, top up for the club rooms”
205louc, 10 Apr 2017 | Read review
5 of 5