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Mandarin Oriental, Kuala Lumpur

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Mandarin Oriental, Kuala Lumpur
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4,311 Reviews from our TripAdvisor Community

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There are newer reviews for Mandarin Oriental, Kuala Lumpur
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Showing 3,572: English reviews
Perth
Reviewed 24 August 2014

We love staying at the Mandarin Oriental KL. Fantastic service and location next to KLCC and the Petronas Towers with a stunning infinity pool. This was our third stay and the hotel went out of their way to welcome us back. An outstanding concierge team helped us out with baby milk powder in an emergency and Lilly from reception made...

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Helpful?
2Thank Alischaadam
Frank S, General Manager at Mandarin Oriental, Kuala Lumpur, responded to this review

Dear Alischaadam It is wonderful to know that you had a FANtastic stay with us once again and I look forward to share your positive comments with Lily and our Concierge team as this will certainly motivate them in our mission to completely delight and satisfy our guests. Thank you for your continuous support towards the hotel and I look...

Dammam, Saudi Arabia
Reviewed 24 August 2014

Best location in KL, JUST ACROSS THE STREET FROM THE TWIN TOWERS. Wonderful view from the window. Nice room and helpful staff. The pool is in the 3rd floor with a nice view. Very nice experience to be there, very close to many attractions.

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Helpful?
2Thank Mohammad A
Frank S, General Manager at Mandarin Oriental, Kuala Lumpur, responded to this review

Dear Mohammad A Thank you for a "5/5 Stars" review and I am delighted to note that you enjoyed the hotel’s facilities and strategic location during your stay with us. Your feedback on our staff is much appreciated and we look forward to welcome your family back to the hotel again for another enjoyable stay. Kind regards Frank P Stocek...

Jeddah, Makkah, Saudi Arabia
Reviewed 24 August 2014

We had a enjoyable time spending our 20 year anniversary and we had a worm welcoming guest relation when we arrived at the hotel, we got a special prepared by Lily, Fairos and Mamiko from guest relation team. It was wonderful and amazing surprise at night Roedolf and Yolande Coetzer want to express our gratitude to all the special guest...

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Helpful?
2Thank RoedolfCoetzer
Frank S, General Manager at Mandarin Oriental, Kuala Lumpur, responded to this review

Dear RoedolfCoetzer Thank for your glowing praises and I am most happy to note that you had an amazing stay with us. Your positive comments towards Lily, Fairos, Mamiko and Ish will certainly motivate them to the highest level. I greatly appreciate your kind patronage and look forward to the pleasure of welcoming you back to the hotel when your...

London, England, United Kingdom
Reviewed 23 August 2014

By far the best hotel I have ever stayed in. The main pointer that makes MO stand out from its competitors in KL is the amazing customer service and care from its staff. Situated next to KLCC, it's also easily accessible to other parts of KL. Highly recommended and will be staying again on my next trip.

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Helpful?
1Thank Hafa_k
Frank S, General Manager at Mandarin Oriental, Kuala Lumpur, responded to this review

Dear Hafa_k I am honoured to receive your gracious compliments on our hotel and staff service, and greatly appreciate your kind recommendation of our hotel to other TripAdvisor travelers. Your feedback on our service will certainly motivate our colleagues to the highest level. Thank you for your kind patronage and we look forward to your return for yet another fabulous...

Newcastle upon Tyne, United Kingdom
Reviewed 23 August 2014

Lovely hotel and great location. The Sunday champagne buffet is to be recommended, and a great cure for jet lag. The lack of 'free wifi' really is a little short-sighted, particularly given it is widely available in Malaysia, even at the airports, and basic cafés. Perhaps the MO should review their global policy regarding this? Checkout was inefficient (20mins, with...

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Helpful?
Thank Alice M
Frank S, General Manager at Mandarin Oriental, Kuala Lumpur, responded to this review

Dear Alice M I am happy to note that you enjoyed your stay with us overall and would like to apologise for the less than satisfactory check-out experience you had encountered during your stay with us. Kindly rest assured that remedial action has been taken to improve our service level. As mentioned in previous management responses, I would like to...

Phoenix, Arizona
Reviewed 22 August 2014

Felt very welcome. Staff was great. Facilities wonderful and well kept. Location convenient to anything you could want. Would definitely recommend this hotel for either business or personal travel when in KL.

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Helpful?
1Thank ScottPhxAZ
Frank S, General Manager at Mandarin Oriental, Kuala Lumpur, responded to this review

Dear ScottPhxAZ It is awesome to know that you had a superb stay with us and thank you for your kind recommendation of our hotel to other TripAdvisor travelers. My colleagues and I look forward to welcome you back to the hotel when your travels bring you to Kuala Lumpur. Kind regards Frank P Stocek General Manager

Singapore, Singapore
Reviewed 22 August 2014

I'm a regular guest at MO and the hotel staff has shown me genuine care and warmth in my stay there. Amenities are great. Location is fantastic. Cleanliness, service, responsiveness are all excellent.

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Helpful?
1Thank Eng Wah T
Frank S, General Manager at Mandarin Oriental, Kuala Lumpur, responded to this review

Dear Eng Wah T I am truly happy to receive your positive comments towards our staff and to know that you enjoyed your stays with us. Your feedback will certainly motivate our staff in our mission to completely delight and satisfy our guests. Thank you for your continuous support towards the hotel and I look forward to your return for...

Rome, Italy
Reviewed 21 August 2014

I dedicated my last night in Kuala Lumpur at Mandarin Oriental, and the choice was terrific. Above all, I had a late night flight departure to Europe: I did have the opportunity of using the hotel amenities at all times after the check-out. Very good. And the position, superb. Though, I chose a King Twin Towers view and I expected...

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Helpful?
Thank ivaniv
Frank S, General Manager at Mandarin Oriental, Kuala Lumpur, responded to this review

Dear ivaiv Thank you for choosing to stay at Mandarin Oriental, Kuala Lumpur. In reference to the provision of complimentary WiFi service, I would like to share that due to the high costs of quality bandwidth in Kuala Lumpur, most hotels charges for WiFi accordingly. Guests who choose to stay on our Club Floors do receive complimentary internet access. On...

Perth, Australia
Reviewed 21 August 2014

This hotel offers excellent service, the staff are so friendly and helpful. During our stay my wife celebrated a milestone Birthday and the staff organised several surprises throughout the day, much to the delight of my wife. The restaurants are high class, we really enjoyed the Buffet at the Mosaic. The location is one of the best in KL. We...

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Helpful?
1Thank Rod_Joanne
Frank S, General Manager at Mandarin Oriental, Kuala Lumpur, responded to this review

Dear Rod_Joanne I am delighted to note that you had an excellent stay with us and enjoyed our buffet at Mosaic. Your feedback will certainly motivate our colleagues in our mission to completely delight and satisfy our guests. My team and I look forward to the pleasure of welcoming you back to the hotel for yet another memorable stay soon....

Reviewed 21 August 2014

Located next to the Petronas Towers, this hotel is in a central location from which to explore KL. The accommodation is comfortable and the staff friendly and offering good and efficient service. The buffet breakfast was extensive. My only complaint was that the air-conditioning was extreme in the public areas.

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Helpful?
1Thank srejtt
Frank S, General Manager at Mandarin Oriental, Kuala Lumpur, responded to this review

Dear srejtt I am happy to note that you had an enjoyable stay with us and enjoyed our buffet at Mosaic. My sincere apologies on the air-conditioning temperature which our Director of Engineering will address accordingly. My team and I look forward to the pleasure of welcoming you back to the hotel again in the near future. Kind regards Frank...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Paid Wifi
  • Paid Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Laundry Service
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
Situated adjacent to the iconic PETRONAS Twin Towers, Mandarin Oriental, Kuala Lumpur is the city's leading luxury hotel with 643 well appointed rooms, suites and serviced apartments. Delight your senses with an array of cuisines showcased in ten innovative outlets. Escape Kuala Lumpur's urban bustle at The Spa with rejuvenating facials, body treatments and award winning Signature Therapies for a holistic wellbeing. Take a dip at the infinity edge pool overlooking the spectacular city skyline or be mesmerized by the magnificent display of KLCC Lake Symphony Fountain at the Esplanade KLCC. ... more   less 

Additional Information about Mandarin Oriental, Kuala Lumpur

Address: Kuala Lumpur City Centre, Kuala Lumpur 50088, Malaysia
Region: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Price Range: ₹ 8,944 - ₹ 16,249 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Mandarin Oriental, Kuala Lumpur 5*
Number of rooms: 643
Reservation Options:
TripAdvisor is proud to partner with Mandarin Oriental, Hotels.com, Travelocity, Booking.com, Ctrip TA and Jetsetter so you can book your Mandarin Oriental, Kuala Lumpur reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Mandarin Oriental, Kuala Lumpur Hotel Kuala Lumpur
Mandarin Kuala Lumpur
Kuala Lumpur Mandarin Oriental
Hotel Style:
#1 Business Hotel in Kuala Lumpur
#2 Spa Hotel in Kuala Lumpur
#3 Luxury Hotel in Kuala Lumpur
#4 Romantic Hotel in Kuala Lumpur
#6 Family Hotel in Kuala Lumpur
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Questions & Answers

Here's what travellers have asked, with answers from Mandarin Oriental, Kuala Lumpur staff and other travellers.
26 questions
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Questions? Get answers from Mandarin Oriental, Kuala Lumpur staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“try for higher floors so the view of the towers are better.”
 of 5 bubbles VeronikaM10, 21 Jan 2017 | Read review
“We stayed in 1209 on front of hotel ,no problem”
 of 5 bubbles nick639, 17 Jan 2017 | Read review
“Pay extra for a Petronas Towers view, it's worth it!”
 of 5 bubbles Fluffylips, 17 Jan 2017 | Read review
“Pay the extra for a room with a view of the towers”
 of 5 bubbles gemtravellerp12, 17 Jan 2017 | Read review
“Upgrade to the Club Lounge package - really great value!”
 of 5 bubbles 262eugenew, 16 Jan 2017 | Read review
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