Mandarin Oriental, Kuala Lumpur
6,847 reviews
#13 of 690 Hotels in Kuala Lumpur
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Kuala Lumpur City Centre, Kuala Lumpur 50088 Malaysia
COVID-19 update: See the added health and safety measures this property is taking.Read more
Lowest prices for your stay
US$ 178
US$ 119
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Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Other miscellaneous taxes and hotel fees which are not fixed or due at time of booking may be payable at the property at time of stay. Please see our partners for more details.
Full view
View all photos (4,998)4,998
Room & Suite (1505)
Dining (559)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
- All linens sanitised in high-temperature wash
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitiser available to guests & staff
- Regularly sanitised high-traffic areas
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Updated 22/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 22/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#13 of 690 hotels in Kuala Lumpur
Location
Cleanliness
Service
Value
Travellers' Choice
Situated adjacent to the iconic PETRONAS Twin Towers, Mandarin Oriental, Kuala Lumpur is the city's leading luxury hotel with 629 well appointed rooms, suites and serviced apartments. Delight your senses with an array of cuisines showcased in ten innovative outlets. Escape Kuala Lumpur's urban bustle at The Spa with rejuvenating facials, body treatments and award winning Signature Therapies for a holistic wellbeing. Take a dip at the infinity edge pool overlooking the spectacular city skyline or be mesmerized by the magnificent display of KLCC Lake Symphony Fountain at the Esplanade KLCC. ♻️ 100% single-use plastic free hotel.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Tennis court
Nightclub / DJ
Kids stay free
Valet parking
Paid public parking on-site
Wifi
Paid internet
Hot bath
Pool / beach towels
Infinity pool
Pool with view
Outdoor pool
Heated pool
Fitness / spa changing rooms
Fitness classes
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary instant cofffee
Kid-friendly buffet
Special diet menus
Poolside bar
Babysitting
Airport transportation
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Steam room
24-hour security
Baggage storage
Concierge
Currency exchange
Newspaper
Non-smoking hotel
Shops
Sun loungers / beach chairs
Butler service
Doorperson
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Bathrobes
Air conditioning
Housekeeping
Interconnected rooms available
Room service
Minibar
Refrigerator
Flatscreen TV
Safe
VIP room facilities
Iron
Laptop safe
On-demand films
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Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Park View
Luxury
Languages Spoken
English, Chinese, Indonesian, Japanese and 1 more
Location
Full view
100Great for walkers
Grade: 100 out of 100
224Restaurantswithin 0.5 km
32Attractionswithin 0.5 km
Contact
Kuala Lumpur City Centre, Kuala Lumpur 50088 Malaysia
Getting there
KLCCKuala Lumpur Rapid KL5 min
Raja ChulanKuala Lumpur Rapid KL8 min
6847Reviews94Q+A100Room tips
Reviews
Traveller rating
- 5,166
- 1,178
- 292
- 118
- 93
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Popular mentions
+1
Stayed at MO over the weekend, my first time there. I know this hotel is quite popular with families due to it's location which is just next to Suria KLCC. So if you are staying during weekends i suggest go for the club room so you can skip the queue at the lobby and have a designated check in/check out at the club lounge. The lounge was amazing, amazing staff. Eventhough the service was quite slow on the 2nd night, but it was understandable as they are probably understaffed/just recently hired interns. The service was amazing, food was great. Great facilities as well. The benefits they offer for Fans of MO were amazing as well, so do sign up for that! Shout out to the amazing staff at the Club Lounge and Mr Tajul who works at the pool area for outstanding services
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Date of stay: November 2021Trip type: Travelled with friends
Helpful
Response from Christian Tavelli, General Manager at Mandarin Oriental, Kuala Lumpur
Responded 5 days ago
Dear hatimrazak Thank you very much for sharing your feedback and your positive feedback on our service, food and hotel facilities. Tajul is thrilled to receive your special recognition on this occasion. We greatly appreciate your kind patronage and look forward to welcoming you back soon to Mandarin Oriental. Best regards Christian Tavelli General Manager
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Another Staycation at the Mandarin Oriental, this time for our daughter's birthday celebrations. We checked into a room with views overlooking the fountain and park, room with a king size bed which was comfortable for 2 adults with a child, all amenities were as to our expectations of a 5 stars Hotel accommodation. We spent time relaxing and chilling out at the pool deck area and splashing around in the infinity pool, it's a cool place to enjoy views of the green park and city too. We had our meals at the Lounge on the Park, a very relaxing and comfortable venue to dine at any time of the day, meals that we had here for our lunch and dinner were all delicious. Services provided by all staff was excellent at all times, right from the Concierge, Front Desk , Lounge on the Park and Aqua at the pool deck. Overall, we as a family had a great Staycation.…
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Date of stay: September 2021Trip type: Travelled with family
Helpful
Response from Christian Tavelli, General Manager at Mandarin Oriental, Kuala Lumpur
Responded 4 days ago
Dear Hafiz300 I am truly happy to hear that your family had a great staycation on this occasion. Your commendation on our service will inspire our colleagues to the highest level as it is our aim to present our guests with memorable moments at Mandarin Oriental. Thank you very much for your loyal support and we look forward to welcoming your family back for another fantastic stay soon! Cheers Christian Tavelli General Manager
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The best feature of this hotel is its location. The others - including the personnel, amenities are expected of a hotel of this class. One extremely poor 'highlight' was the food selection, quality and quantity for Sunday buffet dinner and breakfast in Mosaic. I cannot believe this restaurant recently celebrated its 10th anniversary given the low quality food on offer. It would not be exaggerating to say that the Sunday buffet dinner is the worst among the 5 stars hotels in Kuala Lumpur for the price charged. Like wise the breakfast was also a far cry from its competitors. Unfortunately, I do have another stay coming up. Will have to lower expectations accordingly, then it will be acceptable I guess. After which it shall be sayonara !
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Date of stay: November 2021
Cleanliness
Service
Sleep Quality
Helpful
Response from Christian Tavelli, General Manager at Mandarin Oriental, Kuala Lumpur
Responded 1 week ago
Dear Kenyalang69 Thank you for your feedback as it enables us to monitor the application of our service standards while simultaneously allowing us the opportunity to rectify any shortfall. Our Executive Chef and Director of Food & beverage have noted of your comments on the buffet breakfast and dinner at Mosaic for immediate address to ensure our guests' expectations. Our humble apologies for the negative impression reflected. We hope your experience on this occasion will not mar your overall impression of our hotel as we strive to serve you better and to regain your confidence in us. Your kind patronage is much appreciated. Best regards Christian Tavelli General Manager
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During my stay at MO KL for 4 days, Rocky has been so helpful. He is friendly and efficient. MO KL is a very good hotel. But with staff like Rocky, it makes ur stay morw welcoming. Thank you Rocky for ur help and service. I hope MO will notice my comment and will compliment u accordingly for ur good performance. *look how cute he has arrange my stuff*
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Date of stay: November 2021Trip type: Travelled on business
Helpful
Response from Christian Tavelli, General Manager at Mandarin Oriental, Kuala Lumpur
Responded 1 week ago
Dear zaima420 Thank you for your lovely review! Rocky is elated to receive your lavish praise as it is our mission to completely delight and satisfy our guests. It’s wonderful to know that you had a memorable stay and we look forward to see you again soon! Cheers Christian Tavelli General Manager
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Checked in here this time. Usually am a loyal guest of Shangri La but just thought of trying somewhere else for a change Booked a park view suite that came with club access. Checked in at almost 7 pm and just made it for cocktail. Was told that we missed afternoon tea. Being used to standards in Shangri-La thought of doing tea before driving back to Johor today upon checkout only to be told it can apply only on day of check in and not on a one time per night basis. Disappointing that they are so calculative knowing it doesn't cost much. Will not return. Shangri-La thinks about longevity better compared to MO
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Date of stay: November 2021Trip type: Travelled on business
Helpful
Response from Christian Tavelli, General Manager at Mandarin Oriental, Kuala Lumpur
Responded 1 week ago
Dear Feibobo Thank you for sharing your feedback and I truly regret to note of your comments on our Club Lounge service as it is not our normal standard. Please accept my profound apologies for the negative impression reflected and rest assured that remedial action has been taken to ensure our guests' expectations. It was a pleasure to have you with us and I hope your recent experience will not mar your overall impression of our hotel. We look forward to welcome you back for another luxurious stay on our Club Floor and to regain your confidence in us. Best regards Christian Tavelli General Manager
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PRICE RANGE
US$128 - US$192 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
mandarin oriental, kuala lumpur hotel kuala lumpur, mandarin kuala lumpur, kuala lumpur mandarin oriental
LOCATION
MalaysiaWilayah PersekutuanKuala Lumpur
NUMBER OF ROOMS
629
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Claim Your Listing Frequently Asked Questions about Mandarin Oriental, Kuala Lumpur
Which popular attractions are close to Mandarin Oriental, Kuala Lumpur?
Nearby attractions include Petronas Twin Towers (0.2 km), KLCC Park (0.3 km), and Breakout Real Escape Game (0.4 km).
What are some of the property amenities at Mandarin Oriental, Kuala Lumpur?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Mandarin Oriental, Kuala Lumpur?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Mandarin Oriental, Kuala Lumpur?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Mandarin Oriental, Kuala Lumpur?
Yes, free parking, paid public parking on-site, and valet parking are available to guests.
What are some restaurants close to Mandarin Oriental, Kuala Lumpur?
Conveniently located restaurants include Flock, W Kuala Lumpur, The Grand Getaway by Grand Hyatt Kuala Lumpur, and Beta KL.
Are there opportunities to exercise at Mandarin Oriental, Kuala Lumpur?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Mandarin Oriental, Kuala Lumpur have airport transportation?
Yes, Mandarin Oriental, Kuala Lumpur offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Mandarin Oriental, Kuala Lumpur?
Yes, dry cleaning and laundry service are offered to guests.
Does Mandarin Oriental, Kuala Lumpur offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Mandarin Oriental, Kuala Lumpur?
The staff speaks multiple languages, including English, Chinese, Japanese, Indonesian, and Malay.