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Mandarin Oriental, Kuala Lumpur

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Mandarin Oriental, Kuala Lumpur
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4,497 Reviews from our TripAdvisor Community

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Showing 3,720: English reviews
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guam
Reviewed yesterday NEW

Superb and Excellent customer service, food and other amenities is exceptional Rooms are very clean and comfortable, My needs as customer are totally met and even exceeded. Attendants are very helpful and friendly. Their smile are very contagious and definitely changes your day.

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1Thank 474joeyl
Sturgeon Bay, Wisconsin
HOTEL’S FAVOURITE REVIEW
Reviewed 2 weeks ago via mobile

My wife and I stayed here for several days as part of our North American winter in SE Asia. This hotel and its facilities are everything you would expect from this hotel group. This is a five star facility both definitionally and functionally. The price point is curiously attractive. I believe some of this is just KL in general, the...

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3Thank GrandparentsGoGlobal
About Hotel's Favourite Review
Frank S, General Manager at Mandarin Oriental, Kuala Lumpur, responded to this review

Dear GrandparentsGoGlobal I am truly pleased to hear that we met your expectations in terms of our brand and thank you for your excellent feedback which will certainly motivate our colleagues in our mission to completely delight and satisfy our guests. Concerning our pool area, it can be rather crowded when our hotel experiences high occupancy. I do apologise for...

Shah Alam, Malaysia
Reviewed yesterday NEW

2 weeks ago, over the weekend, my partner and I stayed at the rival hotel across the street, the Grand Hyatt. The stay at the Mandarin Oriental over the weekend of 24 to 26 March was a sharp contrast to the one at Grand Hyatt. I gave the Grand Hyatt a 3 star rating due to a very impersonal service...

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3Thank Adli Izham A
Johannesburg, South Africa
Reviewed 2 days ago NEW

It was my birthday and they made design on the bed with orchards, gave me an orchard bouquet and gave us champagne and a cake. View of PETRONAS towers from room could see the music display from hotel room, view from room just breath-taking! Pool area is fantastic!!!

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3Thank DDR1234
Reviewed 2 days ago NEWvia mobile

A very nice hotel .... clean rooms ....five star services. It is located in the center next to a beautiful park. The staff is very helpful... when you leave you will want to return again. Mandarin is a 5 star hotel because staff are 5 stars.

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1Thank Narcis C
Kuala Lumpur, Malaysia
Reviewed 4 days ago NEW

Once having some important event, we like chose this hotel, just next door to the KLCC, with very big room, necessary facility, very comfortable bed, big TV, very clean and nice bathroom, very big and nice view swimming pool. The staff there very kind and fast working. Since the water shower room tape a little bit different from other hotel,...

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1Thank white j
England
Reviewed 4 days ago NEW

Stayed at the Mandarin Oriental for 4 days and OMG outstanding! Stayed in the Club lounge facing the Petronas Towers, the club lounge is outstanding. Staff know your name I took the time to speak and to get to know some of the staff. What credit the staff are to the hotel! Didn't eat in the hotel, just eat outside...

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1Thank rio08
Glasgow
Reviewed 4 days ago NEW

First time visiting KL and so glad we picked this hotel. From the minute the driver dropped us off at the front door we knew that we would love it here. Met by member of staff..Chris I think who took us directly to our room for personal check in. Also suggested that we sign up for the Oriental club and...

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2Thank MinnieCGlasgow
Frank S, General Manager at Mandarin Oriental, Kuala Lumpur, responded to this review

Dear MinnieCGlasgow It’s an absolute pleasure to receive your commendation on our Club Lounge which is regularly cited for its ambience and superlative service. Chris, Mimie and Ayat would be especially happy to hear of your wonderful experience and high recommendation of our hotel. I am also proud to hear of our colleagues’ genuine warm hospitality on this occasion. Thank...

Perth, Australia
Reviewed 4 days ago NEW

Stayed at the Mandarin Oriental for 7 nights (once again) and even though the hotel rooms are a little tired they are still great value and the service is fantastic. Enjoyed the facilities at the club lounge and found the variety of food really good and high quality. The pool area is great and the pool service is really good....

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1Thank Karl M
Frank S, General Manager at Mandarin Oriental, Kuala Lumpur, responded to this review

Dear Karl M It’s rewarding to receive yet another commendation on our Club Lounge’s facilities and superlative service as well our poolside service. Your positive feedback will spur our team to consistently deliver excellent service to our guests. I am also excited to share that our guestroom refurbishment project is in progress for completion by phases, with the first 3...

Reviewed 4 days ago NEWvia mobile

We only stayed 1 night in KL as a stopover and we found the Mandarin Oriental was in the ideal location next to the Petronas towers. Our room was on the 17th floor and had views over the towers. As it was a short stay, we opted for the Mandarin Grill restaurant. Yes, both the food and the wine by...

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1Thank Mike M
Frank S, General Manager at Mandarin Oriental, Kuala Lumpur, responded to this review

Dear Mike M I am glad to hear that you had a excellent at Mandarin Oriental and greatly appreciate your compliments on our restaurants. Thank you for staying with us and I look forward to your return soon for a much longer stay to enjoy our hotel's many facilities ! Warm regards Frank P Stocek General Manager

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Food & drink at the hotel
Mandarin Grill
Mandarin Grill
Cuisines: Steakhouse, European, Grill, Contemporary
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Paid Wifi
  • Paid Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Laundry Service
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
Situated adjacent to the iconic PETRONAS Twin Towers, Mandarin Oriental, Kuala Lumpur is the city's leading luxury hotel with 643 well appointed rooms, suites and serviced apartments. Delight your senses with an array of cuisines showcased in ten innovative outlets. Escape Kuala Lumpur's urban bustle at The Spa with rejuvenating facials, body treatments and award winning Signature Therapies for a holistic wellbeing. Take a dip at the infinity edge pool overlooking the spectacular city skyline or be mesmerized by the magnificent display of KLCC Lake Symphony Fountain at the Esplanade KLCC. ... more   less 

Additional Information about Mandarin Oriental, Kuala Lumpur

Address: Kuala Lumpur City Centre, Kuala Lumpur 50088, Malaysia
Region: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Price Range: ₹ 9,162 - ₹ 18,848 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Mandarin Oriental, Kuala Lumpur 5*
Number of rooms: 643
Reservation Options:
TripAdvisor is proud to partner with Mandarin Oriental, Hotels.com, Booking.com, Ctrip TA, Travelocity and Jetsetter so you can book your Mandarin Oriental, Kuala Lumpur reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Mandarin Oriental, Kuala Lumpur Hotel Kuala Lumpur
Mandarin Kuala Lumpur
Kuala Lumpur Mandarin Oriental
Hotel Style:
#1 Business Hotel in Kuala Lumpur
#2 Spa Hotel in Kuala Lumpur
#3 Luxury Hotel in Kuala Lumpur
#4 Romantic Hotel in Kuala Lumpur
#6 Family Hotel in Kuala Lumpur
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Questions & Answers

Here's what travellers have asked, with answers from Mandarin Oriental, Kuala Lumpur staff and other travellers.
31 questions
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Questions? Get answers from Mandarin Oriental, Kuala Lumpur staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Being next to the Twin Towers, you get a truncated view of the tower. Park view rooms are nicer”
  • Executive Park View Room
  • Executive Park View Room
 of 5 bubbles adliizhama, 26 Mar 2017 | Read review
“Room with view of PETRONAS Towers”
 of 5 bubbles DDR1234, 25 Mar 2017 | Read review
“Facing the Petronas Towers”
 of 5 bubbles rio08, 23 Mar 2017 | Read review
“Good views are on all floors irrespective of which side of the building you are”
 of 5 bubbles KarlM976, 23 Mar 2017 | Read review
“Higher floors generally have better views.”
 of 5 bubbles lloydh530, 23 Mar 2017 | Read review
5 of 5