I came yesterday, a bit late. I have some problem with my hotel reservation. A kind staff name mona help me sorted out. Thank you for her kindness and great hospitality. I used to come to this hotel. Also love the room and breakfast. The other staff including the bell boy also very kind and helpful.
Had stayed at this hotel in August 2022, for 5 nights. The hotel is very ideally located. The staff at the reception, restaurant, concierge, housekeeping and Bar were very supportive and hospitable. Basically impeccable service. Special thanks to Tommy at the bar on First floor. There is nothing that I could complain about this hotel, except for one thing. Food. Although the breakfast lay was very diverse and elaborate, they lack in vegetarian options. Even the room service menu doesn't have any vegetarian options except pizza. My companion was a vegetarian, so we had some trouble, ordering food. Rest everything was perfect.
Perfect hotel for families. Took the family room. Came with a kids room and bunk beds. There were 2 toilets fitted with a bathtub. Staff were great and helpful. The location is perfect too. A covered link way is accessible to the opposite mall. Will definitely stay here again for future trips.
The hotel is located in a great location central to everything. The rooms are dated and make sure to get a higher category room. The service was a mixed bag as well. Given the price, I would stay at the hotel again.
Check in was fast upon arrival i was serve by FO Yinny provide a very excellence service giving me all the info about the facilities , luggage was send to the room very fast thanks to the Concierge team member Rag n Amar also they provide excellence info about where to go very effiencient service and always smile lastly hskp team who have do a good job doing my room MUR daily very needly overall experience i was happy and delighted with the service that the staff have make it my family trip a memorable one thank again and we will come back.
Love the location very much. It's a walking distance of KL's most famous shopping street, Bukit Bintang. Thank you to the director of Rooms Yoon LI and the housekeeping team for the efficient and fast response in fixing the issues I faced during My stay. I appreciate it very much. Dennis From FO Is professional and well groomed. Polite and details when explaining to me about My stay . The water pressure inside the room Is heaven. Room 2614 Is immaculate, and It's so sexy and refreshing. The Sedap restaurant foods are So delicious. To the General manager, you have a great team managing the hotel and the Guest's needs and expectations; please take Care of them. Thank you Pullaman KLCC . I will be back
We planned a luxury holiday from Australia to KL, we booked 3 nights at 5 different 5 star hotels. We had just spent 3 wonderful nights at Intercontinental Hotel KL, we arrived at Pullman - The concierge were attentive to our bags and the door but couldn’t raise much enthusiasm to us. Check in - it was very hard to understand the thick accent of the receptionist, we had to keep asking sorry we don’t understand. We were told we couldn’t use the main lifts to the room but had to use the lift around the corner past concierge. When we walked around there it was like where is the lift ? the entire corridor was full of luggage on racks and stacked along the wall. No one was watching the luggage and we could not see any cameras around. It looked like a private staff entry but it is the walkway to the lift that is way around the corner. We arrived at the room mega excited of the apartment we had booked. When we opened the door the room was wayyyyy dated looked like the late 80s. Not glamorous like the internet photos. To add to the room the housekeeping cleaning was shocking, the room was not cleaned properly nothing was wiped down , there were finger prints all over the place , and body hair all over the bathroom floor on the toilet and in the shower. We called reception and a supervisor arrived he looked around and agreed to move us to another room. We moved up to another room on the 19th floor. The room was an exact replica of the other very tired. 2 cleaners and the supervisor were in the room touching it up to ensure it was clean. It was cleaner but certainly not a 5 star quality clean. To the hotels credit the bed was fantastic, the linen great and pillows mega comfy. the shower was the best shower I have ever had in my life - pressure and heat and shower head amazing. The breakfast buffet in the morning was very generous and value for money. If we had been moved from the filthy old room to a better one I wouldn’t be making this review , I feel spending the money we did we were not taken seriously by the supervisor because checking into a room that’s dirty and checked by a supervisor and released back as clean status is unacceptable. Upon check out when we were asked how was our stay we said what had happened and the lady said Thankyou for staying with Pullman hotel, she couldn’t care less. We had family staying in another room on the other side of the building in a room they loved and was cleaned well. Just a poor experience for us sadly.…
Overly rated. Marketed as top notch range of accor but no different from. Novetel range. I have stayed in other pullman in other places before. But this one has to be one of the most average I had stayed. The room looks tired but still OK. What's shocking was the cleanliness of the room and toilet. Was disgusted when food debris floated up from the washing basin. There are drain flies in the room too. The check in was super slow although the staff was very friendly. Stayed in a twin room. The view was an unfurnished construction site. Can be scary if you look out at night.
The hotels was great, couple minutes walking to Pavilion Mall, Bukit bintang even MRT!!! Recomended for tourist or first timer visit to kuala lumpur!!! Breakfast was good with many choices of food, the HK was superb when cleaning our room since i stay for 5D4N there. Have a little problem upon checkin, but doesnt matter. Stand out for Ms Yinni (if im not mistaken) the front office team. She did a good job she backup her friend so well even patiently explained everything untill clear. But overall experiance was greaaatttttt.. will comeback again in the future
Enjoyable staycation with my relatives from KL. We enjoyed the hotel a lot and had access to the executive lounge for work too. Whenever we wanted food, we had plenty of great options within walking distance. Thanks to Nizam and Edward for making this trip a memorable one!