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Hotel Istana

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3,565 Reviews from our TripAdvisor Community

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Showing 3,046: English reviews
Cheltenham, United Kingdom
Reviewed 2 weeks ago

We had five most enjoyable days at the Istana and were particularly impressed with the courtesy and helpfulness of the whole staff. We were given a complimentary late check out which was a great help, given our midnight flight.

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Helpful?
1Thank dcook696
Hotel_Istana_KL, General Manager at Hotel Istana, responded to this review

Dear dcook696, Thank you for choosing to stay with us and for posting your review on Trip Advisor. We appreciate your feedback and hope you will continue to support us in future. Warm Regards Aamir Khan General Manager

National Capital Territory of Delhi, India
Reviewed 2 weeks ago via mobile

Hotel Istana has a perfect location to be staying in. Staff is courteous and friendly. Our room on the 11th floor overlooked the Petronas towers. Rooms are clean. Air con works overtime. Bathrooms are shabby and we had water leaking in the shower even after the repairs were done. Will advise not to take a taxi from the hotel.very expensive....

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Helpful?
Thank Benusingh
Hotel_Istana_KL, General Manager at Hotel Istana, responded to this review

Dear Benusingh, Thank you for choosing to stay with us and for posting your review on Trip Advisor. We appreciate your feedback and appreciate your comments. We are always in the process of renovating our product to make it nicer and better for our guest. The bathrooms are part of our room maintenance program and we assure you that the...

Royston, England, United Kingdom
Reviewed 2 weeks ago

I had a wonderful stay at the Istana. I stayed for two nights. I was on a high floor with a reasonably good view. The room was a great size, very comfortable and everything you need. The staff were always extremely helpful, more so than anywhere else I have stayed. I would highly recommend the Istana!

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Helpful?
1Thank Glen T
Hotel_Istana_KL, General Manager at Hotel Istana, responded to this review

Dear Glen T, Thank you for choosing to stay with us and for posting your review on Trip Advisor. We are very happy to see your 5 star review on Trip Advisor and hope you will continue to support us in future. We are looking forward to welcoming you back soon. Warm regards Aamir Khan General Manager

Kuala Lumpur, Malaysia
Reviewed 2 weeks ago

Feel welcome. Decent hotel with perfect services and room. Great food but would be good if have more variety for vegetarian. Thank you Hotel Istana for the birthday surprise that you had for my boyfriend. He was surprised. It's a memorable one.

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1Thank norshafarinaibrahim
Hotel_Istana_KL, General Manager at Hotel Istana, responded to this review

Dear norshafainaibrahim, Thank you for choosing to stay with us and for posting your review on Trip Advisor. We appreciate your 5 star review on Trip Advisor. Happy Belated Birthday again. See you soon Warm regards Aamir Khan General Manager

Singapore, Singapore
Reviewed 2 weeks ago

This was our first visit to Hotel Istana and we were completely impressed by the level of attention to us and our stay given by all the staff. From the beautifully arranged room, to the wonderful surprise wedding anniversary cake, to the care from all the employees ... it was a truly unforgettable stay. The staff are the gems of...

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Helpful?
1Thank mlfarmer
Hotel_Istana_KL, General Manager at Hotel Istana, responded to this review

Dear mlfarmer, Thank you for choosing to stay with us and for posting your review on Trip Advisor. We are happy to see that you have celebrated your special day with us. Indeed our associates are the gems of the hotel and they work very hard to bring memorable experiences to our guest. We will look for the opportunity to...

brisbane
Reviewed 2 weeks ago

This was our second stay at the hotel and if and when we return we would have no hesitation in choosing to stay here again. From the "bell hop" to reception concierge housekeeping waiters we could find no fault. Big smiles around polite and helpful even when I tried my attempt at the Malaysian language. Food was excellent and varied...

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Helpful?
Thank lijacBrisbane
Hotel_Istana_KL, General Manager at Hotel Istana, responded to this review

Dear LijacBrisbane, Thank you for choosing to stay with us again and for posting your review on Trip Advisor. We appreciate your loyalty. Our associates are well trained and they serve our guest according to traditional Malaysian hospitality standards. We appreciate you have recognized them. We will see you soon at your favourite Hotel Istana in near future. Warm regards...

Reviewed 2 weeks ago via mobile

This is the second time my partner and I have stayed at the Istana hotel and the service we received in the club room by Safarina, Lynette And especially Audrey , will keep us coming back again ... If I have one problem it would be that when we have shower , the floor floods but the room we had...

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Helpful?
Thank Sandra N
Hotel_Istana_KL, General Manager at Hotel Istana, responded to this review

Dear Sandra N, Thank you for choosing to stay with us again and for posting your review on Trip Advisor. Our Club Lounge and its associates are very passionate and many guest have written about it. Audrey, Safarina, and Lynette are recognized all the time by our guest. We have taken note of your shower flooding and our engineering department...

Almeria, Spain
Reviewed 2 weeks ago

We love this Hotel,the staff are great,the location is excellent and the rooms are spacious. You are met with a cold fruit juice at check in and the staff are so efficient. Our visit was made even more special as we were upgraded to a suite! The Hotel arranged our airport transfer which was perfect. The breakfast buffet at the...

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Helpful?
1Thank MarieLea
Hotel_Istana_KL, General Manager at Hotel Istana, responded to this review

Dear MarieLea, Thank you for choosing to stay with us and for posting your review on Trip Advisor. We are so happy to see your 5 star review on Trip Advisor and after reading your first line, we are already on cloud nine. Thank you for your positive feedback and we hope you will recommend us to family and friends....

Reviewed 2 weeks ago via mobile

We've stayed only one night, with a late check out. The hotel isn't very expensive so we didn't expect too much. We were surprised; the hotel, the swimming pool, the room the breakfast and the service; it was very very good! Also the location is very convenient; right in the middle of the action. Would definitely go back.

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Helpful?
1Thank Meldewittemoter
Hotel_Istana_KL, General Manager at Hotel Istana, responded to this review

Dear Meldewittemoter, Thank you for choosing to stay with us and for posting your review on Trip Advisor. I am glad we exceeded your expectations and we hope you will return soon in future. Warm regards Aamir Khan General Manager

San Francisco, California
Reviewed 2 weeks ago

Very well located hotel with pretty public areas and spacious rooms. Room decor was a little tired but the comfort more than made up for it. Breakfast was excellent. Overall outstanding value for money paid.

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Helpful?
Thank Dak94402
Hotel_Istana_KL, General Manager at Hotel Istana, responded to this review

Dear Dak94402, Thank you for choosing to stay with us and for posting your review on Trip Advisor. We appreciate your 5 star review on Trip Advisor and happy to see that you have enjoyed your stay well. We hope to see you soon. Warm Regards Aamir Khan General Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Spa
Food & drink at the hotel
Taman Sari Brasserie
Taman Sari Brasserie
Cuisines: Asian, French, Malaysian
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Laundry Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast Available

Additional Information about Hotel Istana

Address: 73 Jalan Raja Chulan, Kuala Lumpur 50200, Malaysia
Region: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Price Range: ₹ 4,127 - ₹ 6,157 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hotel Istana 5*
Number of rooms: 515
Reservation Options:
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Also Known As:
Istana Hotel Kuala Lumpur
Istana Kuala Lumpur
Hotel Style:
#13 Spa Hotel in Kuala Lumpur
#16 Romantic Hotel in Kuala Lumpur
#21 Family Hotel in Kuala Lumpur
#22 Luxury Hotel in Kuala Lumpur
#23 Business Hotel in Kuala Lumpur
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Istana staff and other travellers.
39 questions
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Questions? Get answers from Hotel Istana staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Always ask for a quiet room as some are noisier than others.”
 of 5 bubbles AussieTraveller795, 20 Mar 2017 | Read review
“Beware the connecting door!”
 of 5 bubbles jameshj, 17 Mar 2017 | Read review
“find another hotel”
 of 5 bubbles davidpauline27, 14 Mar 2017 | Read review
“Ask for a room with a view of the PETRONAS Twin Towers ... wonderful to wake up to that beautiful view!”
 of 5 bubbles mlfarmer, 6 Mar 2017 | Read review
“Higher the better”
 of 5 bubbles lijacBrisbane, 6 Mar 2017 | Read review
5 of 5