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Hotel Istana

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3,499 Reviews from our TripAdvisor Community

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Showing 2,991: English reviews
Houston
Reviewed 25 July 2014

We have stayed at the Istana twice for three or four nights each time. It was nice because we were within walking distance of several shopping malls. The staff was friendly and helpful. While a very nice place, I did not feel it was a 5 star as advertised. We booked through Expedia, and the first time, they did not...

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Helpful?
2Thank Mark M
HotelIstana, General Manager at Hotel Istana, responded to this review

Dear Guest, Thank you for taking the time and writing your feedback about Hotel Istana KLCC. I am happy to read that you like our suites and that you also like to stay at our Club floors where we have dedicated Club lounge for our Club guest serving breakfast, beverages through out the day, and then evening Hors d' oeuvres....

Sydney, Australia
Reviewed 22 July 2014

Highly recommended. When I checked in for 4 nights on the 21st July I was advised that the recent upgrade including wifi (turn on the router at the plug socket with what looks like a mobile phone battery charger in it above the desk) and a safe in every room was now virtually complete. My L14 room has these features...

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Helpful?
1Thank Mike B
HotelIstana, Manager at Hotel Istana, responded to this review

Dear Mike, Thank you very much for sharing your feedback on TripAdvisor. A positive review, I am very happy to learn that you had such a great stay. We truly appreciate your recommendations to family and friends. We look forward to welcoming you back to Hotel Istana KLCC. Kind regards, Clement Paul Hotel Manager Email : clement@hotelistana.com.my

Cardiff, United Kingdom
Reviewed 21 July 2014 via mobile

Booked here for only 2 nights as a stopover before visiting Bali. Arrived at 9.30 am and was really pleased that I was allowed to check in then as this meant I could have a few hours sleep to catch up on sleep missed from 13 hour flight. Breakfast here was very good, plenty of choice and an egg station...

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Helpful?
2Thank HelenH-E
HotelIstana, Manager at Hotel Istana, responded to this review

Dear Valued Guest, Thank you for your kind remarks on services at The Hotel Istana KLCC. We are delighted that you enjoyed your stay with us and delighted with services we provided including food & beverage quality. Please note that we have upgraded our Wi-Fi which is now available in rooms and public areas. Once again, thank you for staying...

Beckermet
Reviewed 19 July 2014

The Istana is a thirty year old luxury hotel in the centre of KL. The room was first class and the location of the hotel was ideal for a pub crawl. The entrance foyer is genuinely grand and the staff whom we met were all charming and helpful. We did not eat at the hotel. In the morning some of...

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Helpful?
Thank David-Craiova
HotelIstana, Manager at Hotel Istana, responded to this review

Dear David, Thank you very much for sharing your review following your enjoyable experience at The Hotel Istana KLCC. Please we have all our elevators back in operations. This was due to upgrading of the elevators. We have since also upgraded our TVs, safes and Wi-Fi ed the entire hotel. We look forward to welcoming you back soon. Kind regards....

Australia
Reviewed 19 July 2014

This hotel may be a little dated however the staff are some friendly and welcoming. The location is within walking distance to all the attractions even with all the construction going on in KL at the moment. It is close to the monorail however there has been landslides that took out two Monorail stations so plan ahead and you will...

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Helpful?
Thank shazzie10aust
HotelIstana, Manager at Hotel Istana, responded to this review

Dear Guests, Thank you very much for sharing your review following your enjoyable experience at The Hotel Istana KLCC. Please we are currently in the midst of upgrading our facilities for TVs, safes and Wi-Fi. We look forward to welcoming you back soon. Kind regards. Clement Paul Hotel Manager Email : clement@hotelistana.com.my

Adelaide, South Australia, Australia
Reviewed 18 July 2014 via mobile

Love this hotel. Great location, great breakfast bar, very comfortable rooms - and having a drink and sinking into one of the couches in the foyer is an incredibly relaxing experience. The pool is delicious-good size, and respite from the heat!

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Helpful?
Thank Greg S
HotelIstana, Manager at Hotel Istana, responded to this review

Dear Greg, Thank you very much for sharing your review following your enjoyable experience at The Hotel Istana KLCC. We look forward to welcoming you back soon. Kind regards. Clement Paul Hotel Manager Email : clement@hotelistana.com.my

Tonbridge, United Kingdom
Reviewed 10 July 2014

Hotel Istana in Kuala Lumpur is one very elegant hotel. The staff in the foyer entrance and everywhere else, are happy, helpful and attentive. We stayed there for a week October 2013 and are again staying there at the beginning of October 2014 to enjoy good living in elegant and cool surroundings at the same price that you would pay...

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Helpful?
3Thank PeterandMaureen
HotelIstana, Manager at Hotel Istana, responded to this review

Dear Peter and Maureen, Thank you for sharing your Istana experience. We are glad you that you enjoyed your stay, thank you for the sharing your glowing comments. We look forward to welcoming you back in October and will ensure another excellent stay at The Istana. Kind regards Clement Paul Hotel Manager Email : clement@hotelistana.com.my

Reviewed 10 July 2014 via mobile

The hotel was quite clean i loved my room its was so great i stayed there for about 9 days. Mainky the hotels location was great. The pavillion was about 5-10 minutes away by walking and the towers were quite a farther but still close i could see them from my room. The breakfast was great with a nice variety....

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1Thank Dinaelmowafy
HotelIstana, Manager at Hotel Istana, responded to this review

Dear Guests, Thank you for sharing your feedback following your recent stay at The Hotel Istana KLCC. We are delighted to learn about your memorable experience and we certainly look forward to welcoming you back again soon. Kind regards, Clement Paul Hotel Manager Email : clement@hotelistana.com.my

Timaru, New Zealand
Reviewed 8 July 2014

a great stay again at the ISTANA friendly staff gave us a great "welcome back" amazing after all the guests that stay there, club room fabulous, private check in. club lounge does not disapoint all things great , stayed 6 nights an experience worth remembering!

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Helpful?
1Thank Geoff41
HotelIstana, Manager at Hotel Istana, responded to this review

Dear Guests, Thank you very much for sharing your review following your enjoyable experience at The Hotel Istana KLCC. We look forward to welcoming you back soon. Please do not hesitate to contact me for assistance. Best wishes and kind regards. Clement Paul Hotel Manager Email : clement@hotelistana.com.my

Perth
Reviewed 6 July 2014

We had a very roomy Club suite for 4 nights. The Club Lounge staff were very friendly and helpful with special mention of Azizan who provided very personalised service at evening cocktails. The lobby had old world charm but it was a pity that the smokers spoilt it.

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Helpful?
Thank SGPerth
HotelIstana, Manager at Hotel Istana, responded to this review

Dear Guests, Thank you for your kind comments. I am glad that you enjoyed your stay at our Club Floor. I will pass on your appreciations to our butler, Azizan. I also thank you for your comments on the smokers at the Songket Lounge and we are working on finding a solution. Please do not hesitate to contact me for...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Spa
Food & drink at the hotel
Taman Sari Brasserie
Taman Sari Brasserie
Cuisines: Asian, French, Malaysian
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
  • Smoking rooms available
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Laundry Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast Available

Additional Information about Hotel Istana

Address: 73 Jalan Raja Chulan, Kuala Lumpur 50200, Malaysia
Region: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Price Range: ₹ 4,234 - ₹ 5,578 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hotel Istana 5*
Number of rooms: 515
Reservation Options:
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Also Known As:
Istana Hotel Kuala Lumpur
Istana Kuala Lumpur
Hotel Style:
#13 Spa Hotel in Kuala Lumpur
#16 Romantic Hotel in Kuala Lumpur
#21 Family Hotel in Kuala Lumpur
#23 Business Hotel in Kuala Lumpur
#24 Luxury Hotel in Kuala Lumpur
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Istana staff and other travellers.
34 questions
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Questions? Get answers from Hotel Istana staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“You must go for the buffet for dinner it was AMaZing”
 of 5 bubbles gintonicboy25, 15 Feb 2017 | Read review
“maybe different hotel?”
 of 5 bubbles petersK6757UI, 15 Feb 2017 | Read review
“High floors are always better and some give an excellent view of the Towers”
 of 5 bubbles 115alang, 11 Feb 2017 | Read review
“PETRONAS Tower, CITY View and Pool view”
 of 5 bubbles armemon, 9 Feb 2017 | Read review
“higher level has better view”
 of 5 bubbles , 7 Feb 2017 | Read review
5 of 5