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Traveller (1736)
Room & Suite (667)
Dining (183)
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Overview
  • Excellent47%
  • Very good34%
  • Average12%
  • Poor4%
  • Terrible3%
Travellers talk about
“club room”(243 reviews)
“taman sari”(56 reviews)
“bukit bintang”(257 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
5 Star Hotel
All hotel details
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Reviews (4,295)
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1,218
456
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1,669
1,218
456
171
145
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1,421 - 1,425 of 3,659 reviews
Reviewed 15 September 2015 via mobile

My husband and I recently stayed here for five nights. It's a great location and the staff are very friendly. The extra for a club room is well worth it, with all the extra benefits. The staff in the club lounge couldn't do enough for...More

1  Thank MLNielsen26
Response from HotelIstanaKL, General Manager at Hotel IstanaResponded 17 September 2015

Dear MLNielsen 26, Thank you for choosing to stay with us and thank you for a wonderful review on Trip Advisor. Indeed, our club rooms and club lounge enhance your experience further and we highly recommend our guest especially couples to enjoy the personalized service...More

Reviewed 15 September 2015

Someone has used the word "tired" which is not unfair but they are working on it. In the meantime the rooms are spacious, the sheets clean, the shower powerful, the pool a lot of fun, the location extremely convenient and the entire staff a delight....More

Thank Malcolm B
Response from HotelIstanaKL, General Manager at Hotel IstanaResponded 17 September 2015

Dear Malcolm B, Thank you for your review on Trip Advisor and we are very happy to see that you have really enjoyed your stay with us. Thank you for recognizing our associates. We have taken note of your specific comment about loud Air Supply...More

Reviewed 15 September 2015

Can't go wrong here - everything was high quality. Spacious, well-appointed rooms; excellent central location; bars and restaurants with great service - even if the entertainment was a bit cheesy! Highly recommend.More

Thank Andrew W
Response from HotelIstanaKL, General Manager at Hotel IstanaResponded 17 September 2015

Dear Andrew W, Thank you for staying with us and thank you for a wonderful review on Trip Advisor. We are happy to see that everything went well with your stay. We are grateful to you that you will recommend us to your family and...More

Reviewed 15 September 2015 via mobile

Spent 4 days here for my honeymoon and in one word it was perfect. Staff were fantastic and always smiling. From check in to check out not a single issue. 5min walk to pavillion mall and monorail opposite hotel. Location is ideal. Hotel was clean...More

Thank subz86
Response from HotelIstanaKL, General Manager at Hotel IstanaResponded 17 September 2015

Dear subz86, Congratulations to you again on your wedding and honeymoon. We are so happy to see that your stay was special and memorable. We are grateful to you that you highly recommend us and we shall see you now on your anniversary. Thank you...More

Reviewed 14 September 2015

Although the hotel decoration is a little tired, that's outweighed by great service and an excellent location. I stayed in a club room, which is well worth the extra cost. Within two minute’s walk is an excellent range of bars and restaurants. Altogether a pleasant...More

Thank ihenders_uk
Response from HotelIstanaKL, General Manager at Hotel IstanaResponded 15 September 2015

Dear ihenders_uk, Thank you for your review on Trip Advisor and Thank you for your stay. You have said it right that great service and excellent location beats everything. We are very happy to see that you have enjoyed your stay. We hope you will...More

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About
Amenities
Top amenities
Pool
Fitness Centre with Gym / Workout Room
Room Service
Restaurant
Free High Speed Internet (WiFi)
Free Parking
Bar/Lounge
Spa
Hotel Amenities
Business Centre with Internet Access
Room Service
Free Parking
Laundry Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Spa
Hot Tub
Outdoor pool
Details
Price range
US$ 63 - US$ 108 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#14 Spa Hotel in Kuala Lumpur
#16 Romantic Hotel in Kuala Lumpur
#20 Family Hotel in Kuala Lumpur
#23 Business Hotel in Kuala Lumpur
#27 Luxury Hotel in Kuala Lumpur
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available, Accessible rooms
Details
Price range
US$ 63 - US$ 108 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#14 Spa Hotel in Kuala Lumpur
#16 Romantic Hotel in Kuala Lumpur
#20 Family Hotel in Kuala Lumpur
#23 Business Hotel in Kuala Lumpur
#27 Luxury Hotel in Kuala Lumpur
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available, Accessible rooms
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Traveller (1736)
Room & Suite (667)
Dining (183)
Pool & Beach (83)
Amenities (41)
Business Centre & Event Rooms (11)
Family and Play Areas (3)
Questions & Answers
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Nor Eliza A
24 May 2018|
AnswerShow all 2 answers
Response from Seanjotadhg | Reviewed this property |
Hi Nor, For an exact answer it may be best to contact Hotel Istana directly in case they do not see your question. There is an amount that can be blocked on your credit card to cover for incidental costs or you can give a... More
1
Vote
Nitin M
7 May 2018|
AnswerShow all 3 answers
Response from Seanjotadhg | Reviewed this property |
Hi Nitin, You should contact the Hotel Istana directly with your query , but I can confirm it is a great hotel and they are great with young children. Cheers Sean
2
Votes
Nafiah A
27 April 2018|
AnswerShow all 4 answers
Response from Hotel_Istana_KL | Property representative |
Dear Nafiah, My apologies for the late response. Kindly get in touch with our Director of Food & Beverage, Mr Balasubramani, who will be more than happy to assist you with your request accordingly. We are unable to post our... More
0
Votes
Room Tips
"Get a Club Room. Well worth the extra money."
Read review
"Room lighting was less Satellite TV was not Only Malaysian networks were shown"
Read review
"Outdated and dirty."
Read review
"club room is great value"
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