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Hotel Istana

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3,406 Reviews from our TripAdvisor Community

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Showing 2,914: English reviews
England, United Kingdom
Reviewed 25 August 2014

I stayed at the Istana August 2014 with my husband and two sons. We had two rooms with views of Petronas Towers. The rooms were excellent, huge, clean and extremely comfortable. The hotel is walking distance to the shopping area and lots to do just round the corner. What made our trip to KL was not KL itself but the...

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Helpful?
Thank Fatima G
HotelIstana, General Manager at Hotel Istana, responded to this review

Dear Ms. Fatima, Thank you so much for your wonderful comments about Hotel Istana, our Club lounge, and our valuable Associates. We all really appreciate it. Thanks for specially recognizing Noorzilla and Azizuddin, as they are our real asset to the team. They both are very happy to see you have recognized them. Thank you again and please come back...

Sydney, Australia
Reviewed 24 August 2014

Close to KLCC and Bukit Bintang area (and Jalan Alor for great food). The hotel has a beautiful foyer and the room was very spacious and well equipped. One negative: the cocktails in the lobby bar were terrible! Staff were very friendly and helpful, everything from organising taxis to printing a boarding pass at 5:30 AM was easy. I would...

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Helpful?
Thank Marcusness
HotelIstana, General Manager at Hotel Istana, responded to this review

Dear Marcusness, Thank you so much for your feedback. I am glad that you enjoyed the hotel facilities and spacious rooms. I will discuss the cocktails with our F & B team, however, I do hope you liked the music band. Thank you for appreciating our Associates - indeed they are the best assets for us. Looking forward to your...

Reviewed 24 August 2014

Major shopping centres Pavillion, Sungai Wang, Bukit Bintang Plaza and Low Yat all within walking distance. Accesible to all key tourism attractions via monorail station which is right in front of the hotel.

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Helpful?
Thank Hisham Y
HotelIstana, General Manager at Hotel Istana, responded to this review

Dear Mr. Hisham, Thank you for your positive feedback about Hotel Istana. The team and I really appreciate it. You have summarized the shopping centres close to our hotel really well. Indeed, we are the City's Centre. I have never heard comments about sound coming from Monorail as whilst they are close to us but any sound from Monorail is...

Florence, Italy
Reviewed 23 August 2014 via mobile

My husband and I spent there part of our honeymoon. The hotel's hall is beautiful and smells like flowers, also decorated with orchids and other flowers. Breakfast is international and the spa is available until 9.00 pm. We really had a great time.

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Helpful?
1Thank octavia81
HotelIstana, General Manager at Hotel Istana, responded to this review

Dear Octavia81, First Congratulations to you both and Thank you for selecting us as part of your honeymoon. I hope you both will cherish these fond memories forever. Please come back on your anniversary and we will make it special for you. Warm regards Aamir Khan General Manager

Tin Can Bay
Reviewed 23 August 2014

Stayed at the Hotel Istana in July 2014. Nothing has changed except for some of the staff. All the staff are friendly and helpful, some have been there for years and love working there. Again breakfast was excellent. WE were fortunate to be there for the Ramadan Buffet. What a meal, we missed it last timel by a few days...

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Helpful?
1Thank Bob B
HotelIstana, General Manager at Hotel Istana, responded to this review

Dear Bob, Thank you so much for your positive feedback and giving us 5 stars in your review. Our Associates are the most precious assets and they are the best in Malaysia. Thanks for liking our breakfast and Ramadan buffet - they both are one of the best in KL. We are looking forward to your return to Hotel Istana...

London, United Kingdom
Reviewed 22 August 2014

we have just returned from a 6 night stay and would not recommend,.In fact we need to warn people not to stay! Booked hotel in advance and online. On arrival we were given a basic room, when we had been told we had bought a deluxe room with access to club suite. When we questioned this, we were told that...

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Helpful?
4Thank 586maryj
HotelIstana, General Manager at Hotel Istana, responded to this review

Dear Guest, Thank you for your review pertaining to your recent stay with us. We take a great deal of pride in the services provided at Hotel Istana Kuala Lumpur but it is obvious from your comments that you received a poor representation of some of our service promise. Please do accept our sincere apologies for all the inconveniences caused....

Newcastle, United Kingdom
Reviewed 22 August 2014 via mobile

Hotel is in a central location close to all main attractions, we stayed in a club room fast check in check out, good breakfast nice lobby/ bar area, only gripe was I left my purse in the hotel room when we checked out and did not realise for 10 days, the hotel did not contact us to let me know...

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Helpful?
1Thank lynn823
HotelIstana, General Manager at Hotel Istana, responded to this review

Dear Lynn823, Thank you so much for your wonderful feedback about our hotel, location, club lounge and breakfast. I have taken note of your purse issue and have asked the concerned department head to check and see where we dropped the ball in terms of following our established SOPs. Please do accept my sincere apologies as I am glad that...

Northam, Western Australia, Australia
Reviewed 22 August 2014

Mum and I visited Kuala Lumpur for the first time in April this year. We loved the location of the hotel. We found the staff to be very friendly and helpful. The room was clean and restocked every day. The meals were great, plenty to choose from. Thank you Azwar for my morning milo and for your friendly smile and...

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Helpful?
Thank Kim W
HotelIstana, General Manager at Hotel Istana, responded to this review

Dear Kim, Thank you so much for your positive feedback and five stars given to us. We all appreciate it very much. Indeed, our Associates are our greatest assets. Azwar is one of the super stars in the Taman Sari and he, along with all of us are looking forward to your return to Hotel Istana. Thank you again Aamir...

Reviewed 21 August 2014

I have reached Kuala Lumpur with my family yesterday 20th Aug. 2014. Hotel was selected by Emirates Holidays but it was excellent choice. We are staying at club suite (2013 & 2009) at club floor. Suite is perfect (2 complete bedrooms with a third living room, staff is very friendly and level of service is amazing. Reception at Lobby floor...

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Helpful?
1Thank Hesham M
HotelIstana, General Manager at Hotel Istana, responded to this review

Dear Mr. Hesham, Thank you so much for your wonderful comments about your stay at Hotel Istana. The Istana team and I appreciate it very much. We also appreciate the time you took to post your review on Trip Advisor so it can help our new guest to read and know about our beautiful hotel and our wonderful associates. Thank...

Seremban
Reviewed 20 August 2014

Hotel Istana, KL does not deserve to be a 5-star hotel. I stayed in the hotel for 5 days in a row. I requested for a large bed room, and reminded the hotel staff everyday but still I dont get a chance to transfer to another room, which I believe there are still available room for large bed. I come...

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Helpful?
2Thank jumbozzz
HotelIstana, General Manager at Hotel Istana, responded to this review

Dear Guest, Thank you for your constructive feedback with regards to your recent stay at Hotel Istana Kuala Lumpur. We sincerely apologize for all the inconvenience caused. My team and I appreciate your feedback and rest assured that your feedback has been taken seriously and concerned department heads are aware of the problems. I also like to clarify that we...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Spa
Food & drink at the hotel
Taman Sari Brasserie
Taman Sari Brasserie
Cuisines: Indian, Asian, French, Malaysian
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Laundry Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities

Additional Information about Hotel Istana

Address: 73 Jalan Raja Chulan, Kuala Lumpur 50200, Malaysia
Region: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Price Range: ₹ 3,858 - ₹ 6,294 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hotel Istana 4.5*
Number of rooms: 515
Reservation Options:
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Also Known As:
Istana Hotel Kuala Lumpur
Istana Kuala Lumpur
Hotel Style:
#14 Spa Hotel in Kuala Lumpur
#16 Romantic Hotel in Kuala Lumpur
#21 Family Hotel in Kuala Lumpur
#23 Business Hotel in Kuala Lumpur
#25 Luxury Hotel in Kuala Lumpur
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Istana staff and other travellers.
29 questions
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Questions? Get answers from Hotel Istana staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Choose rooms on higher floor & city view”
 of 5 bubbles mysticmuni01, 1 Dec 2016 | Read review
“ask for room facing the KLCC.”
 of 5 bubbles akublues, 30 Nov 2016 | Read review
“room number 921 is great with klcc view”
 of 5 bubbles Shaayyum, 27 Nov 2016 | Read review
“Ask for city view, otherwise you'll be seeing the back alley of KL”
 of 5 bubbles andripratama, 23 Nov 2016 | Read review
“Higher Floor”
 of 5 bubbles Ultim8holiday, 21 Nov 2016 | Read review
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