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Traveller (1736)
Room & Suite (667)
Dining (183)
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Overview
  • Excellent47%
  • Very good34%
  • Average12%
  • Poor4%
  • Terrible3%
Travellers talk about
“club room”(243 reviews)
“taman sari”(56 reviews)
“bukit bintang”(257 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
5 Star Hotel
All hotel details
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Reviews (4,296)
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3,660 results
Traveller rating
1,669
1,219
456
171
145
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1,669
1,219
456
171
145
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1,281 - 1,285 of 3,660 reviews
Reviewed 14 December 2015

This hotel located at the heart of city. Surround with famous shopping mall like pavillion (5min walk) , KLCC and Sugei Wang (15 to 20min walk) . There have one monorail station in-front of the hotel which can take you to Time square. Their reception...More

1  Thank Wang l
Response from HotelIstanaKL, General Manager at Hotel IstanaResponded 15 December 2015

Dear Wang, Thank you for choosing to stay with us and Thank you for posting your review on Trip Advisor. We are happy to see that you had a wonderful stay with us. Indeed, our rooms are much bigger and spacious as compared to other...More

Reviewed 14 December 2015

Food and stay was good. Unfortunately, the housekeeping staffs came into the room to clean on the checkout day, and I was still in my room toilet! They should quickly back off when they saw the luggage was still opened, and the handbag was still...More

Thank Huzakaria
Response from HotelIstanaKL, General Manager at Hotel IstanaResponded 18 January 2016

Dear Huzakariya, Thank you for choosing to stay with us and Thank you for posting your review on Trip Advisor. We are so sorry from Housekeeping side as they should not have entered the room and this type of miscommunication is not accepted at all....More

Reviewed 13 December 2015

We were here for a conference. This is a very good hotel. staffs are very polite and smiley. Food is good but very limited options for vegetarians. Location is good but not safe. One of the participants from Sri Lanka got her necklace snatched away...More

Thank Hiddenpc
Response from HotelIstanaKL, General Manager at Hotel IstanaResponded 15 December 2015

Dear Hiddenpc, Thank you for staying with us and Thank you for your feedback. We are so sorry to hear again about your colleague and our security department had provided every assistance they can including offer to coordinate the matter with local Police. Kuala Lumpur...More

Reviewed 11 December 2015

Reception was very friendly and kind. She escorted us to the room that makes me feel pleasant. Staying in a Club Suite and the room is big as this is twin rooms. One room for bed and the other room is like a living room....More

Thank Zul-Sarah
Response from HotelIstanaKL, General Manager at Hotel IstanaResponded 13 December 2015

Dear Zul-Sarah, Thank you for choosing to stay with us and Thank you for a wonderful 5 star review of Hotel Istana KLCC. We are happy to see that you had a memorable stay and we hope you will recommend us and will return soon...More

Reviewed 9 December 2015

We paid otel.com for the room up front which I wouldn't do again as we were told when we arrived there were no king beds left, that the hotel was booked out,even though we had been booked in for about a month!! They said they...More

Thank ThePott
Response from HotelIstanaKL, General Manager at Hotel IstanaResponded 11 December 2015

Dear ThePott, Thank you for choosing to stay with us. We are very sorry to hear of your issues and apologize very sincerely. We are also happy to read that your concerns were addressed and despite the fact that the hotel was full on that...More

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About
Amenities
Top amenities
Pool
Fitness Centre with Gym / Workout Room
Room Service
Restaurant
Free High Speed Internet (WiFi)
Free Parking
Bar/Lounge
Spa
Hotel Amenities
Business Centre with Internet Access
Room Service
Free Parking
Laundry Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Spa
Hot Tub
Outdoor pool
Details
Price range
US$ 63 - US$ 108 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#14 Spa Hotel in Kuala Lumpur
#16 Romantic Hotel in Kuala Lumpur
#20 Family Hotel in Kuala Lumpur
#23 Business Hotel in Kuala Lumpur
#27 Luxury Hotel in Kuala Lumpur
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available, Accessible rooms
Details
Price range
US$ 63 - US$ 108 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#14 Spa Hotel in Kuala Lumpur
#16 Romantic Hotel in Kuala Lumpur
#20 Family Hotel in Kuala Lumpur
#23 Business Hotel in Kuala Lumpur
#27 Luxury Hotel in Kuala Lumpur
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available, Accessible rooms
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Traveller (1736)
Room & Suite (667)
Dining (183)
Pool & Beach (83)
Amenities (41)
Business Centre & Event Rooms (11)
Family and Play Areas (3)
Questions & Answers
Ask a question
Nor Eliza A
24 May 2018|
AnswerShow all 2 answers
Response from Seanjotadhg | Reviewed this property |
Hi Nor, For an exact answer it may be best to contact Hotel Istana directly in case they do not see your question. There is an amount that can be blocked on your credit card to cover for incidental costs or you can give a... More
1
Vote
Nitin M
7 May 2018|
AnswerShow all 3 answers
Response from Seanjotadhg | Reviewed this property |
Hi Nitin, You should contact the Hotel Istana directly with your query , but I can confirm it is a great hotel and they are great with young children. Cheers Sean
2
Votes
Nafiah A
27 April 2018|
AnswerShow all 4 answers
Response from Hotel_Istana_KL | Property representative |
Dear Nafiah, My apologies for the late response. Kindly get in touch with our Director of Food & Beverage, Mr Balasubramani, who will be more than happy to assist you with your request accordingly. We are unable to post our... More
0
Votes
Room Tips
"Get a Club Room. Well worth the extra money."
Read review
"Room lighting was less Satellite TV was not Only Malaysian networks were shown"
Read review
"Outdated and dirty."
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"club room is great value"
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