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Hotel Istana

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3,518 Reviews from our TripAdvisor Community

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Showing 3,007: English reviews
Manchester, United Kingdom
Reviewed 5 days ago NEW

Fantastic stay over 4 nights..opposite the monorail station Raja Chana, and within 5 minute walk from the bustling restaurants/bars of Bukit Bintang,,,this is an ideal base for exploring the city whilst being able to relax in comfort...international breakfasts were varied and tasty, ...we upgraded to the club room and accessed early evening cocktails and light bites ....nice pool area..the staff...

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Helpful?
Thank Phil S
Hotel_Istana_KL, General Manager at Hotel Istana, responded to this review

Dear Phil S, Thank you for choosing to stay with us and for posting your review on Trip Advisor. We appreciate your feedback. Indeed, our location is "the City's Centre" and all our guest approve it. We hope you will continue to support us in future and will return soon. Warm regards Aamir Khan General Manager

Reviewed 6 days ago NEW

All staff Good services, Room cleaning to improve, Breakfast is good, Great Location, Next time will go to KL will stay. This is a good value, Go to any attractions and shopping is very convenient.....

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Helpful?
Thank Thomas C
Hotel_Istana_KL, General Manager at Hotel Istana, responded to this review

Dear Thomas, Thank you for choosing to stay with us and for posting your review on Trip Advisor. We are very happy to see your short and sweet review. We hope you will continue to support us in future. Warm regards Aamir Khan General Manager

Bishops Tachbrook
Reviewed 6 days ago NEWvia mobile

We had 3 nights here en route to Penang. Such a lovely welcome throughout our stay and the staff really do make this hotel. All so friendly and helpful and amazing with my children. We had a slight issue with our room which was rectified quickly and we were moved to another room. Incredible breakfasts not to be missed, and...

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Helpful?
1Thank Rachel B
Hotel_Istana_KL, General Manager at Hotel Istana, responded to this review

Dear Rachel B, Thank you for choosing to stay with us and for posting your review on Trip Advisor. We are happy to see that your stay was a memorable one and we apologize for any inconveniences caused from the issue with room. We hope to see you back soon. Warm regards Aamir Khan General Manager

kuwait
Reviewed 1 week ago NEW

stayed there for one night,reception staff wanted to downgrade our king size room I don't know why , the location in the middle of the shopping center , close to the metro station, the lobby was wonderful, and so was the breakfast buffet at the pool deck

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Helpful?
Thank Khaledsabbah
Hotel_Istana_KL, General Manager at Hotel Istana, responded to this review

Dear Khaledsabbah, Thank you for choosing to stay with us and for posting your review on Trip Advisor. We appreciate your feedback and are concerned about your downgrade and not sure whether it ever happened or not. However, it will only happen if we had some issues with the King room itself as otherwise we never downgrade anyone and even...

Doncaster, United Kingdom
Reviewed 1 week ago NEWvia mobile

The HÔTEL is superb. Staff, service and facilities all lived up to expectations and the HÔTEL was perfectly located for a city experience. Highly recommend that the club room option as the standard is excellent

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Helpful?
1Thank Duncan M
Hotel_Istana_KL, General Manager at Hotel Istana, responded to this review

Dear Duncan M, Thank you for choosing to stay with us and for posting your review on Trip Advisor. We appreciate your short and sweet 5 star review of our Hotel. We hope to see you back soon at your favourite hotel. Warm regards Aamir Khan General Manager

Harrogate, United Kingdom
Reviewed 1 week ago

We started our holiday off in this hotel.The welcome was overwhelming.All staff was so very friendly. The room had everything we needed,very comfortable beds a safe.iron,bad robes.fridge and a well equipted badroom.The cleaner was very friendly and kept the room spotless,asking every time if we needed anything else.. The breakfast was a buffet and had lots of oriental food but...

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Helpful?
3Thank Wouter V
Hotel_Istana_KL, General Manager at Hotel Istana, responded to this review

Dear Wouter V, Thank you for choosing to stay with us and for posting your review on Trip Advisor. We appreciate your feedback and that you have recognized our Associates who are very hard working and very focused on making sure that all our guest are happy. We have actually revised our beverages prices in all our outlets and we...

Leatherhead, United Kingdom
Reviewed 1 week ago

Hard to fault the Istana - comfortable beds, warm welcome at check in & though the bathroom was a little tired, everything worked as it should. The Estana curry house around the corner served decent food at a very low price & it's absolutely worth stressing just how great Uber is for making your way around KL.

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Helpful?
2Thank GeorgeSmyley
Hotel_Istana_KL, General Manager at Hotel Istana, responded to this review

Dear GeorgeSmyley, Thank you for choosing to stay with us and for posting your review on Trip Advisor. We appreciate your feedback and hope you will continue to support us in future. Warm regards Aamir Khan General Manager

Amman, Jordan
Reviewed 1 week ago via mobile

I like the hotel and the stuff was wonderful and helpful I like the breakfast the room was clean I recommended strongly the location is great and not far from twin tower and far 5 minutes walk from markets

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Helpful?
1Thank omarrr72
Hotel_Istana_KL, General Manager at Hotel Istana, responded to this review

Dear omarrr72, Thank you for choosing to stay with us and for posting your review on Trip Advisor. We appreciate your 5 star review and hope you will continue to support and recommend us. Warm regards Aamir Khan General Manager

Reviewed 1 week ago

Location is excellent. Walking distance to Bukit Bintang, Pavillion and Jalan Alor. Food and shopping is just a stones throw away form the hotel. There is also the glimpse of the twin towers as you awake in the morning from the bedroom. Breakfast was relaxing as there was an option of a garden breakfast with a pool view. Quite stunning...

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Helpful?
Thank Michele Anne R
Hotel_Istana_KL, General Manager at Hotel Istana, responded to this review

Dear Michele Anne R, Thank you for choosing to stay with us and for posting your review on Trip Advisor. We are so happy to see that you have enjoyed your stay well. We hope you will continue to support us in future and will recommend us to family and friends. Warm regards Aamir Khan General Manager

Sydney, Australia
Reviewed 1 week ago

The staff are the asset of the this hotel Yes it is an older hotel but the room was clean the bed and pillows where comfy It is only a 10 min Walk to the Patronas Towers You will be very surprised like I was Definitely add breakfast when you book the buffet breakfast was beyond what I have seen...

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Helpful?
Thank gintonicboy25
Hotel_Istana_KL, General Manager at Hotel Istana, responded to this review

Dear gintonicboy25, Thank you for staying with us and for posting your review on Trip Advisor. We are very happy to see that you have recognized our wonderful associates. Indeed our breakfast is the best in town and our guest just loves it. Breakfast is one important meal that matters to most guest and world travellers and we want to...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Spa
Food & drink at the hotel
Taman Sari Brasserie
Taman Sari Brasserie
Cuisines: Asian, French, Malaysian
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Laundry Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast Available

Additional Information about Hotel Istana

Address: 73 Jalan Raja Chulan, Kuala Lumpur 50200, Malaysia
Region: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Price Range: ₹ 4,212 - ₹ 5,616 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hotel Istana 5*
Number of rooms: 515
Reservation Options:
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Also Known As:
Istana Hotel Kuala Lumpur
Istana Kuala Lumpur
Hotel Style:
#13 Spa Hotel in Kuala Lumpur
#16 Romantic Hotel in Kuala Lumpur
#21 Family Hotel in Kuala Lumpur
#23 Luxury Hotel in Kuala Lumpur
#23 Business Hotel in Kuala Lumpur
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Istana staff and other travellers.
35 questions
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Questions? Get answers from Hotel Istana staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I prefer view of Petronas towers around floor 10”
 of 5 bubbles 18helip, 21 Feb 2017 | Read review
“Ask for a room at the front, and you will see the Petronas Towers at night lit up.”
 of 5 bubbles Bobbrittania, 21 Feb 2017 | Read review
“best views, high floor”
 of 5 bubbles I2780GKthomasc, 20 Feb 2017 | Read review
“take higher floors”
 of 5 bubbles Khaledsabbah, 19 Feb 2017 | Read review
“You must go for the buffet for dinner it was AMaZing”
 of 5 bubbles gintonicboy25, 15 Feb 2017 | Read review
5 of 5