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Hotel Istana

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Hotel Istana
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3,633 Reviews from our TripAdvisor Community

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Showing 3,105: English reviews
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southampton
Reviewed 3 days ago NEWvia mobile

Our stay was 5 nights, booked the club room breakfast afternoon tea and happy hour in the evening great value , very friendly staff always happy to help would recommend staying here , easy links to public transport

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Helpful?
1Thank teeupbaby
Hotel_Istana_KL, General Manager at Hotel Istana, responded to this review

Dear teeupbaby, Thank you for choosing to stay with us and for posting your review on Trip Advisor. We appreciate your 5 star review and hope you will return soon and will recommend us to family and friends. Warm Regards Aamir Khan General Manager

New Haven, Connecticut
Reviewed 4 days ago NEWvia mobile

My husband and I stayed here last week. I was attending the NADI Diabetes conference. All the staff were super nice and pleasing. The hotel room was clean but the bathroom was outdated (if you care). Also the internet in the room was spotty. It worked well when you sat at the desk where the router was. The conference facility...

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Helpful?
1Thank Rfrancis30
Hotel_Istana_KL, General Manager at Hotel Istana, responded to this review

Dear Rfrancis30, Thank you for choosing to stay with us and for posting your review on Trip Advisor. Indeed we care for our product and it is work in progress. Internet is 100Mbps and it can get sporadic only during thunder storms and rain. We appreciate your intentions to return to Hotel Istana KLCC and we shall welcome you back...

Reviewed 4 days ago NEW

This hotel has everything you need, including some amazing views of the surroundings (Petronas and other towers). The furniture is old-fashioned and weary, but the room is clean, bed is comfy and breakfast is great. Stuck in a line at the check-out, but it took some 5 minutes to go. Close to everything, Istana is a perfect choice for exploring...

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Helpful?
1Thank Artem S
Hotel_Istana_KL, General Manager at Hotel Istana, responded to this review

Dear Artem S, Thank you for choosing to stay with us and for posting your review on Trip Advisor. Indeed, we have everything for our guest and they appreciate it. You are right it is a perfect choice for your stay in KL. Warm Regards Aamir Khan General Manager

Kuala Belait, Brunei Darussalam
Reviewed 4 days ago NEW

We were back from our 7 days trip from the Islands of Thailand and we decided to spent 4 days in Kuala Lumpur. We're glad that we picked this hotel, it was a relaxing stay indeed and there were no noise and location is just nice for taxi to pick up and drop off (no need to deal with the...

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Helpful?
Thank Izza H
Hotel_Istana_KL, General Manager at Hotel Istana, responded to this review

Dear Izza H, Thank you for choosing to stay with us and for posting your review on Trip Advisor. We are happy to see that you have enjoyed your stay with us. We appreciate that you will continue to support us and will return soon in future. Warm regards Aamir Khan General Manager

Adelaide, Australia
Reviewed 4 days ago NEW

We have had 6 nights here and really enjoy our time. The staff are so friendly and welcoming, we had a club room which was excellent, check in was quick. The food was good as well. The views from our room was amazing We will return thank you Audrey and staff for your service in the club lounge.

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Helpful?
Thank Mhellis
Hotel_Istana_KL, General Manager at Hotel Istana, responded to this review

Dear Mhellis, Thank you for choosing to stay with us and for posting your review on Trip Advisor. Audrey and her team at Club Lounge creates great and memorable experiences for our guest. One can witness from the reviews from other guest that our associates are the ones who really makes the difference. We hope you will continue to come...

Reviewed 5 days ago NEW

It is always a pleasure to return to the Istana, the staff and hotel are fantastic The hotel, whilst a little older than some of the new Hotels, has grandeur, and is always exciting. Unlike the newer hotels, is has surrounding lawns and garden, a treat for that morning breakfast on the lawn by the pool Great locations very central

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Helpful?
1Thank 368stephenn
Hotel_Istana_KL, General Manager at Hotel Istana, responded to this review

Dear 368stephenn, Thank you for choosing to stay with us again and for posting your review on Trip Advisor. We appreciate your loyalty to us. Yes, you said it right our breakfast is a great experience for our guest and they all love it. We hope you will continue to recommend us and will return in future. Warm Regards Aamir...

Perth, Western Australia, Australia
Reviewed 5 days ago NEW

We keep coming back to this great hotel as it is conveniently located, the staff are lovely and it's a very nice place to stay. On arrival we were given a welcome drink which was exactly what I needed. We stayed in a club suite again with our two children and as it is a big room it was perfect....

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Helpful?
Thank Travelspy2
Hotel_Istana_KL, General Manager at Hotel Istana, responded to this review

Dear Travelspy2, Thank you for choosing to stay with us again and for posting your review on Trip Advisor. Indeed it is our associates who makes the big contribution in our overall success. Our breakfast is liked by majority of our guest because it caters to most of them. Our Chefs work very hard to create these delicious international dishes...

County Kerry, Ireland
Reviewed 5 days ago NEWvia mobile

Rated this 3 stars because the rooms are old and dated, the pool is very small and in general it is like a 3/4 star hotel. Concierge weren't great. When we were leaving we booked a private taxi and so they didn't help us with our bags. Check in was good and desk staff are friendly. Location is good close...

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Helpful?
Thank Foxypops1986
Hotel_Istana_KL, General Manager at Hotel Istana, responded to this review

Dear Foxypops1986, Thank you for choosing to stay with us and for posting your review on Trip Advisor. Please do accept our sincere apologies about Concierge not being helpful and we will make sure that this kind of behaviour is not repeated again. We continue to improve our product and we have just replaced old carpets with new ones. There...

Ho Chi Minh City, Vietnam
Reviewed 5 days ago NEWvia mobile

Location wise, the hotel is very convenient, you can't expect any better location in downtown KL. All big shopping and dining places are at walking distance. This was my second time stay in the hotel with my family. Although I have requested for high floor during booking, they placed us 4th floor, since I checked in very late at night,...

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Helpful?
Thank Pulak1807
Hotel_Istana_KL, General Manager at Hotel Istana, responded to this review

Dear Pulak1807, Thank you for choosing to stay with us again and for posting your review on Trip Advisor. We are so sorry that we could not provide you a room as requested but reception team had provided you a room on our corporate floor. We are so sorry about the issues of AC and water as we fell short...

Reviewed 5 days ago NEWvia mobile

Located at a very convenient place and with a team of friendly and responsible staff,we did enjoy the time there.Rooms were all clean and the food was satisfactory too..Thanks for the great hospitality.Keep up the good work :)

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Helpful?
Thank ArunVSB
Hotel_Istana_KL, General Manager at Hotel Istana, responded to this review

Dear ArunVSB, Thank you for choosing to stay with us and for posting your review on Trip Advisor. We are glad to see that you had a wonderful stay with us and we hope you will return someday. Warm regards Aamir Khan General Manager

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
Food & drink at the hotel
Taman Sari Brasserie
Taman Sari Brasserie
Cuisines: Asian, French, Malaysian
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Laundry Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast Available

Additional Information about Hotel Istana

Address: 73 Jalan Raja Chulan, Kuala Lumpur 50200, Malaysia
Region: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Price Range: ₹ 3,596 - ₹ 5,779 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hotel Istana 5*
Number of rooms: 515
Reservation Options:
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Also Known As:
Istana Hotel Kuala Lumpur
Istana Kuala Lumpur
Hotel Style:
#12 Spa Hotel in Kuala Lumpur
#16 Romantic Hotel in Kuala Lumpur
#21 Family Hotel in Kuala Lumpur
#22 Luxury Hotel in Kuala Lumpur
#23 Business Hotel in Kuala Lumpur
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Istana staff and other travellers.
44 questions
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Questions? Get answers from Hotel Istana staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Front rooms, like at the twin towers,”
368stephenn, 25 Apr 2017 | Read review
“Club level rooms”
D4647RDsueh, 23 Apr 2017 | Read review
“They have British or European Power on alternate floors - pick a floor to suit your stuff.”
FabianS145, 19 Apr 2017 | Read review
“Good Service”
tammyd2981, 16 Apr 2017 | Read review
“High Floor, Nice View”
, 13 Apr 2017 | Read review
5 of 5