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Hotel Istana

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3,617 Reviews from our TripAdvisor Community

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Showing 3,092: English reviews
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Reviewed 2 days ago NEWvia mobile

Me and my 6 years old daughter stayed 8 nights in the hotel. We couldn't choose better! Hotel was very near to main places like Jalan Alor, Twin Towers, Menara Tower, KLCC Park, Aquarium etc. We are really amazed with hospitality and friendliness all staff. Especially we want to say thank You to Jermaine and Anwar. Buffet breakfast were amazing....

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1Thank oziu77
sydney
Reviewed 4 days ago NEW

My wife & I stayed at the Hotel Istana for four nights in early April & we could not have been happier, starting from the reception we received we felt like a family coming home, the reception was that nice. Our room was a surprise too being much larger than some more expensive hotels we have stayed in in Singapore...

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Thank Philip S
Hotel_Istana_KL, General Manager at Hotel Istana, responded to this review

Dear Philip S, Thank you for choosing to stay with us and for posting your review on Trip Advisor. We are all very happy to see your positive review on Trip Advisor and hope you will continue to support us in future. We hope to see you back soon on your next visit. Warm Regards Aamir Khan General Manager

Perth, Australia
Reviewed 4 days ago NEW

We travel to KL very freaquently but this was our 1st time at hotel istana and we were there for 6 nights. The service was very good and staff was always polite and very helpful. Special thanks to Duty Manager Mages for taking extre effort to make our stay comfortable. The location is very convenient for shoping, it isonly 3...

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1Thank MrSingh2031
Hotel_Istana_KL, General Manager at Hotel Istana, responded to this review

Dear MrSingh2031, Thank you for choosing to stay with us and for posting your review on Trip Advisor. We are happy to see that Magesh really took care of you. We appreciate you notifying a hazardous issue to our manager who took care of it immediately. Our team is well trained and many guest have noticed it. We hope you...

Reviewed 5 days ago NEWvia mobile

Excellent service and facilities... Big Thank you for the Great Hospitality especially to Ms Audrey ,Desi ,Patrick , Robert and all the team ... 😍😍Awesome breakfast,comfy room and easy excess to famous shopping mall Pavillion Bukit Bintang ... we really enjoyed our stay 😍😍

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2Thank Josie P
Hotel_Istana_KL, General Manager at Hotel Istana, responded to this review

Dear Josie P, Thank you for choosing to stay with us and for posting your review on Trip Advisor. We appreciate your 5 star review. Audrey, Desi, Patrick, Robert, and the team are all our super stars and most guest recognizes their true passion in serving their guest. We hope you will return in future and that we will have...

Melbourne, Victoria, Australia
Reviewed 5 days ago NEW

The staff were always friendly, always helpful - truly excellent. Every other hotel I have stayed at in the last 5 years should come here and stay to learn how it's done. Examples: a) Hotel doesn't offer a DvD player service, but a player appeared 5 minutes after I asked about it - at no cost. (Another nameless hotel offered...

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2Thank FabianS145
Hotel_Istana_KL, General Manager at Hotel Istana, responded to this review

Dear FabianS145, Thank you for choosing to stay with us again and for posting your review on Trip Advisor. We appreciate your loyalty and your positive review. We apologize for any inconvenience caused due to electrical power problem in the beginning. We hope you will recommend us to family and friends and will return soon. Warm regards Aamir Khan General...

New Delhi, India
Reviewed 5 days ago NEW

We stayed in this hotel for 2 nights. The best part of this hotel is the central location. Almost every major attractions like Petronas Towers, Suria KLCC, Pavilion KL, Jalan Alor, China Town, Little India, Mono-rail station are within a radius of 3 kms from hotel. One can easily book Uber & roam around. Room was clean and spacious with...

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2Thank gags9286
Hotel_Istana_KL, General Manager at Hotel Istana, responded to this review

Dear gags9286, Thank you for choosing to stay with us and for posting your review on Trip Advisor. We see that you have enjoyed your stay well. We are so sorry that you have missed the Indian dishes from the breakfast but we have on daily basis both vegetarian and non-vegetarian dishes available on the buffet breakfast. Most hotels collect...

Reviewed 6 days ago NEWvia mobile

Stayed at dlx room (1821) from 15-17 apr so here's the review : 1. Location near monorail station raja chulan only a walk away. 2. The lobby is wow and got a welcome drink freshy lemon tea and supportive front desk 3. The room is spacious with grand bathroom. Have separate shower, bathtub, and toilet (have a little problem with...

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2Thank Yanni K
Hotel_Istana_KL, General Manager at Hotel Istana, responded to this review

Dear Yanni K, Thank you for choosing to stay with us and for posting your review on Trip Advisor. We appreciate your positive feedback about our hotel and the services. We also apologize that your toilet flush was not working but we will check on that. Normally we just have to hold the button down until the water completely drains...

Sydney, Australia
Reviewed 6 days ago NEW

Stayed here with the fiancee and it was bliss!! We were greeted by a friendly staff by the name of Halilah, she saw through the entire check in process, prompt, professional and most important of it all, with a constant friendly smile. The breakfast was brilliant, something to try for is their Malaysian delicacy called "Nasi Lemak", I could eat...

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3Thank NachiKrishnappan
Hotel_Istana_KL, General Manager at Hotel Istana, responded to this review

Dear NachiKrishnappan, Thank you for choosing to stay with us and for posting your review on Trip Advisor. We are very happy to see your 5 star review. Halilah is our Super Star Front Office Manager and indeed she takes great pride in serving our guest with a genuine smile and hospitality. Our breakfast is very famous in town and...

Reviewed 6 days ago NEWvia mobile

We enjoyed our stay here in Istana. It was a pleasant experience! The room was spacy and comfy with great scnenery of the city view. And thanks so much to Ms. Audrey who had accomodate us w great hospitality experience! We are humbly satisfied! And the most exciting part was our breakfast experience, the portion are super large and tasty!...

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2Thank NatashaSze
Hotel_Istana_KL, General Manager at Hotel Istana, responded to this review

Dear NatashaSze, Thank you for choosing to stay with us and for posting your review on Trip Advisor. We are very happy to see your review and that you had a wonderful stay with us. Audrey and team are very popular amongst our guest due to their true passion of Malaysian Hospitality. We all are very proud of them. We...

Selangor, Selangor, Malaysia
Reviewed 1 week ago

From the time I walk in to the hotel, all I see is staff smiling & greeting us. C/in was smooth, Carman the reception girl was friendly upon c/in & also gave us welcome drink & cold towel. The bellman was also helpful (forgot the name- Foreigner) he went to check if my room was ready. The room was Beautiful...

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3Thank tammyd2981
Hotel_Istana_KL, General Manager at Hotel Istana, responded to this review

Dear tammyd2981, Thank you for choosing to stay with us and for posting your review on Trip Advisor. We appreciate your positive feedback and would like to thank you again for recognizing our wonderful associates. Indeed, our FOM Ms. Halila, Desi, bellmen Aman or Hilal and of course Carman are all very passionate associates and they make their guest stays...

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
Food & drink at the hotel
Taman Sari Brasserie
Taman Sari Brasserie
Cuisines: Asian, French, Malaysian
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Laundry Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast Available

Additional Information about Hotel Istana

Address: 73 Jalan Raja Chulan, Kuala Lumpur 50200, Malaysia
Region: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Price Range: ₹ 3,757 - ₹ 5,959 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hotel Istana 5*
Number of rooms: 515
Reservation Options:
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Also Known As:
Istana Hotel Kuala Lumpur
Istana Kuala Lumpur
Hotel Style:
#12 Spa Hotel in Kuala Lumpur
#16 Romantic Hotel in Kuala Lumpur
#21 Family Hotel in Kuala Lumpur
#22 Luxury Hotel in Kuala Lumpur
#23 Business Hotel in Kuala Lumpur
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Istana staff and other travellers.
43 questions
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Questions? Get answers from Hotel Istana staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“They have British or European Power on alternate floors - pick a floor to suit your stuff.”
FabianS145, 19 Apr 2017 | Read review
“Good Service”
tammyd2981, 16 Apr 2017 | Read review
“High Floor, Nice View”
, 13 Apr 2017 | Read review
“The club rooms have a view to the city and twin towers and access to the club lounge .”
, 11 Apr 2017 | Read review
“Ask for a suite at level 20-22, the best!”
765filips, 11 Apr 2017 | Read review
5 of 5