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4.0
#76 of 524 hotels in Kuala Lumpur
Location
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Service
Value
Pullman Kuala Lumpur Bangsar, a reputable 5-star hotel chain under the AccorHotels Group, is primarily designed to address the requirements of cosmopolitan clientele and seasoned travellers. The hotel provides an extensive range of tailored services, access to groundbreaking technologies, including a new approach to organizing large- and upscale public and private events: meetings, incentive events, conventions and exhibitions.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Accor Hotels.
HOTEL STYLE
Green
Trendy
Languages Spoken
Chinese, Malay
Location
No. 1 Jalan Pantai Jaya Tower 3, Kuala Lumpur 59200 Malaysia
Wyndham Grand Bangsar Kuala Lumpur
1,737 reviews
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
This hotel has a unique policy which require guest to pay the bill for the stay when check in. If you choose to hold your bill in case you will charge your F&B expense, they will require you to sign a authorisation letter mentioned that I have authorisation the hotel to charge my card without my knowledge as given them the authorisation.
First, hotel usually hold a certain value in your credit card when check in but this don’t.
Secondly, signing a authorisation letter to allow the hotel to charge without further notification to the card holder, what guarantees the hotel will not misuse our details. This is like giving the hotel an open cheque to use with our authority.
Eventually if any fault occurs, we will need to call the hotel to solve the issue ourselves.
Gym Eqt is outdated and instead to offer medium size towel, they only have bath towel. You can’t use them if you are running on the treadmill.
Would never want to stay here again if the policy stays.
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Date of stay: February 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Pullman KL Bangsar, Other at Wyndham Grand Bangsar Kuala Lumpur
Responded 11 Feb 2023
Dear Winton1831, Greetings from Pullman KL Bangsar! First and foremost, thank you for your review. We greatly appreciate the time you have taken to provide us with this valuable feedback. We are very sorry to hear that you didn't have a great experience in our hotel – our mission is to provide excellent guest experiences, so we are sorry to have let you down. We will look into this matter accordingly. Nevertheless, we look forward to welcoming you back again and please allow us to serve you better in the near future. Thank You & Best Regards, The Management Pullman KL Bangsar
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My family and I arrived late but was warmly welcomed by the desk manager. In recognition of my Diamond status, I was offered an upgrade to a suite with a connecting room as I had reserve 2 rooms. The gesture is much appreciated as this permitted my elderly dad and my aunt to have great conversations after spending over 2 year away from each other. We all slept well and enjoyed our breakfast before departing for Perak. Although the hotel is not new, the services provided is the best we experienced during this trip where we stay in 4 different hotels and some costed twice what I had to pay here.
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Review collected in partnership with Accorhotels.com
Date of stay: May 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Pullman KL Bangsar, Other at Wyndham Grand Bangsar Kuala Lumpur
Responded 25 Jun 2022
Dear Adrian Y, Thank you for giving us a perfect rating. It is always a delight to receive such positive feedback, We are certain that our team members enjoyed catering to you and your family needs as much as you enjoyed your stay and are glad that both elders are able to have a great catch-up. We hope your next visit will be as wonderful as this one. Sincerely, The Management Pullman Kuala Lumpur Bangsar
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The location was really convenient for those who have own transport and the hotel guest can park in the basement without a fee (Just need to validate when you check out). We took the Deluxe Room King Bed and without the need to request the staff gave us 2 access cards. Deposit RM100 (By cash/card). The room was really spacious, there is a working table and sofa just like the photo shown. Many types of tea bags provided, bottle waters, iron, bathrobe, fridge, hair dryer, weight scale, etc. Even the bathroom is spacious with a separated shower place and a big deep bathtub. It is great for a short stay. Due to MCO, we did not get to visit any other facilities in the hotel. Overall, I'm satisfy with the stay.
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Date of stay: April 2021Trip type: Travelled as a couple
Room Tip:The road to enter can be a bit confusing, the basement parking a bit narrow, the outer appearance...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Pullman KL Bangsar, Other at Wyndham Grand Bangsar Kuala Lumpur
Responded 26 May 2021
Dear Jennyf00, Thank you for taking time to review your stay with us. We are delighted to hear that you enjoyed your stay with us. We endeavour to go above and beyond to ensure our guests have a memorable experience. We hope your next visit will be as pleasant a the previous one. Sincerely, Jason Ngan
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Room was comfortable with nice shower pressure, pool and gym facilities were good for workout.
Compliment to front office staff Brendan for his excellent services and kindness for the pleasant check in.
Not forgetting Hazel a trainee for doing an excellent job at the club lounge despite of staff shortage during the peak period of happy hour.
As a loyal Accor plus member I will like feedback to their management to help them improve their brand competitiveness.
Club lounge should open for breakfast especially for guest that require privacy. Happy hour alcoholic drink should be serve openly similar to other hotels rather than staff serving especially when they are busy.
Will recommend travellers to stay at Pullman Bangsar when travelling to Kulua Lumpur should they want a quiet location, good service, comfortable room and close access to Klia airport.
Cheers Donovan
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Date of stay: December 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Pullman KL Bangsar, Other at Wyndham Grand Bangsar Kuala Lumpur
Responded 13 Dec 2022
Dear Mr. Donovan, Greetings from Pullman KL Bangsar! Thank you for taking the time to write a feedback, it is great to hear that you had a great stay with us and thank you for the nice comments. We appreciate you sharing as well as highlighting our service and room for improvement. We look forward to welcoming you here again. Thank You & Best Regards, The Management Pullman KL Bangsar
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Expect inattentive staff, staff that dont care. Items that dont work. NO we dont have knives, NO we dont serve poached eggs (although it is on the menu) NO you may not take photos of the pool (its is closed due to the rain, there is no one there). NO we dont have hand towels. The plug in the room doesnt work (who did the room checks?) The basin is leaking. No hot water after 10 minutes. And yes, this was all brought to the hotel's attention during my stay. Oh and NO, I cannot get a 0.00 balance folio on check out. No. No. No. If you want to be treated like a child, this is the hotel for you. It started off well with a room upgrade, and went downhill from there. Its all flashy and fancy but zero service delivery. Like they are doing you a favour by hosting you. Is this Malay hospitality?? Absolutely not. I experienced THEE best servive in Penand and Langkawi. Needless to say I will not return and I will not recommend the Pullman Bangsar to anyone. Unless you are a MICE group, then they appear attentive. Thank you Brandon for being that one staff member with a positive and friendly attitude.
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Date of stay: November 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Pullman KL Bangsar, Other at Wyndham Grand Bangsar Kuala Lumpur
Responded 13 Dec 2022
Dear 398zeldaf, Greetings from Pullman KL Bangsar! First and foremost, thank you for your review. We greatly appreciate the time you have taken to provide us with this valuable feedback. We are very sorry to hear that you didn't have a great experience in our hotel – our mission is to provide excellent guest experiences, so we are sorry to have let you down. We'd taken action on this matter accordingly. Nevertheless, we look forward to welcoming you back again and please allow us to serve you better in the near future. Thank You & Best Regards, The Management Pullman KL Bangsar
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Service was amazing. Breakfast was always good and the staff were very responsive. We stayed at the hotel for 10 days in total and it was clear that they were paying attention to our needs so they could anticipate a what type of coffee we wanted at breakfast. Rafli took the time on my first morning there to walk me through a typical Malaysian breakfast and all the various components of nasi lemak. Imran at the concierge was such a delight. He made sure to give us tips of the best things to do and how to do them most efficiently. He was about making sure we had the best time in Malaysia and would often check in with us. I will visit this hotel again and highly recommend it!
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Date of stay: January 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Mr_Andrew_Carlile, General Manager at Wyndham Grand Bangsar Kuala Lumpur
Responded 18 Feb 2020
Dear Radicaltrave, Thank you for your feedback and we are very pleased to hear you enjoyed a wonderful stay, we really appreciate you personally highlighting the services of Rafli and Imran and they will be thrilled to hear your kind comments. We hope you may have an opportunity to visit Malaysia again and we look forward to welcoming you back to Pullman Bangsar soon, Best regards Andrew Carlile
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My first stay in Pullman Bangsar KL. As compared to my previous experience with other Pullman hotels around the region, I have to say that this Pullman is more on the average side. The hospitality was not at the 5stars level but acceptable. The hotel is not very new but consider well maintained. As a Accor platinum member, I got my usual upgrade but this time I got an update to a suite. The only feedback on the room is the shower glass door. I believed the rubber lining has worn off and therefore the water will leaked out to the bathroom floor whenever I shower. I have to placed the bath mat right at the glass door to soak the water but it still get really wet. I hope the hotel look to rectify this issue. Apart from this, the suite is good. The executive lounge was still closed so I have to join the rest at the common breakfast area which was ok as there was not much crowd. I believed this could be due to the current low occupancy rate. Breakfast spread was limited but you can find both local deli and the usual western option. I did not manage to check out on the hotel pool nor the gym. Maybe the next time.
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Date of stay: May 2022Trip type: Travelled on business
Room Tip:The LRT Universiti station is just across the hotel.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Pullman KL Bangsar, Other at Wyndham Grand Bangsar Kuala Lumpur
Responded 25 Jun 2022
Dear D1047FCpaulp Thank you for taking time to review your stay with us. We have taken note of your comment on the shower room and had share it with the relevant department for further improvement. Good news is that the Executive Lounge will reopen in July, albeit with limited services. You may enjoy the facility on your next visit. We appreciate your sharing your concerns and hope to serve you better in the near future. Sincerely, The Management Pullman Kuala Lumpur Bangsar
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I am writing to express my deep disappointment and concern about the appalling experience my wife and I encountered at Pullman Kuala Lumpur Bangsar on 11th July 2023. Our stay turned out to be a complete nightmare, and I feel it is imperative to bring this matter to your immediate attention.
Upon arriving at the room (Room 2021, to the best of our recollection), we were shocked to find the room already occupied by another guest. To our utter dismay, we discovered an ironing board beside the bed, clothes and towels strewn across the bed, and even cosmetics left in the toilet. Clearly, someone else had already checked in before us!
Rushing to the reception to seek an explanation, we approached the same staff member who had initially served us. Instead of addressing our genuine concerns, he nonchalantly brushed off the issue as a mere "system glitch." Frankly, we find it difficult to accept such a lackadaisical explanation, especially when our privacy and security were compromised. We even sent him the video we took as evidences!
Despite our growing frustration and apprehension, the staff member seemed disinterested in providing any satisfactory resolution. We requested an upgrade, only to be informed that all rooms were allegedly fully booked. In light of the severity of the situation, we even expressed our genuine concern that the previous guest might have been inside the room, possibly in an undressed state. Such a breach of privacy and security is gravely distressing and should never be taken lightly.
To our dismay, the staff's response was far from reassuring, and we were merely offered breakfast as compensation for this distressing ordeal. It is disheartening to realize that the gravity of our situation was not appropriately acknowledged, and we were left feeling unimportant and neglected.
This experience has left us deeply dissatisfied and concerned about the hotel's security protocols and guest management. We expected a pleasant and secure stay but were met with a complete lack of professionalism and accountability.
I strongly urge your management to take this matter seriously and conduct a thorough investigation into the incident to ensure such egregious lapses in security never occur again. Additionally, please address the dismissive attitude of your staff towards guests' genuine concerns.
As patrons of your establishment, we should feel valued, respected, and, above all, safe during our stay. Regrettably, our experience has been tarnished, and we are compelled to warn others against expecting quality service at your hotel.
We sincerely hope that necessary steps will be taken to rectify these issues and prevent similar incidents from happening in the future. Your prompt and comprehensive response to this matter is anticipated.
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Date of stay: July 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Was here on a church camp..Housekeeping service was mediocre…only top up the toiletries.. not even full top up… Socket in bathroom wasn’t working, Lack of water to shower in the shower stall, we had a suite on the top floor but housekeeping didn’t vacuum or mop the floor. 2 guys came only 1 made bed and 1 topped up the toilet.. had to ask for tea and water to be topped up.. and no coffee cups also. And the room door doesn’t close by itself we had to shut the door ourselves. Then asked the waiting staff at Link cafe to make coffee and they said you can self service at the machine. Food had not much variety almost everyday eating the same thing. The coffee machine at the ballroom had no milo or hot chocolate options … not everyone drinks coffee at night .
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Date of stay: June 2023Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Pullman KL Bangsar, Other at Wyndham Grand Bangsar Kuala Lumpur
Responded 22 Jun 2023
Dear Embeautifulalways, thank you for your review. We greatly appreciate the time you have taken to provide us with this valuable feedback for further improvement. We are very sorry to hear that you had a poor experience with us. Our mission is to provide excellent guest experiences. Nevertheless, we look forward to welcoming you back again and to serve you better. Yours sincerely The Management Pullman Kuala Lumpur Bangsar
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The check in procedure was very complicated. We booked the executive floor to have access to the lounge, but the lounge is on a different floor, so you end up having to wait for the lift all the time. They offer little snacks and softdri nks, but wine and beer is only available for 2 hours an evening. You are not allowed to bring a coffee in the room. They forbid my husband to bring me a coffee from breakfast. Never ever had that before
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Date of stay: November 2022
Value
Location
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Pullman KL Bangsar, Other at Wyndham Grand Bangsar Kuala Lumpur
Responded 13 Dec 2022
Dear 882annettet, Greetings from Pullman KL Bangsar! First and foremost, thank you for your review. We greatly appreciate the time you have taken to provide us with this valuable feedback. We are very sorry to hear that you didn't have a great experience in our hotel – our mission is to provide excellent guest experiences, so we are sorry to have let you down. We will look into this matter accordingly. Nevertheless, we look forward to welcoming you back again and please allow us to serve you better in the near future. Thank You & Best Regards, The Management Pullman KL Bangsar
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Hi There,
Unfortunately, guest who are below 18 year old is not allowed to check in or stay alone, unless travel in a group with guardians above 18 year old.
Thanks & regards
The Management
There are more places to choose from in the Kuala Lumpur area.
PRICE RANGE
₹4,874 - ₹7,563 (Based on Average Rates for a Standard Room)
LOCATION
MalaysiaWilayah PersekutuanKuala Lumpur
NUMBER OF ROOMS
513
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
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Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.
