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DoubleTree by Hilton Kuala Lumpur

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DoubleTree by Hilton Kuala Lumpur
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2,794 Reviews from our TripAdvisor Community

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There are newer reviews for DoubleTree by Hilton Kuala Lumpur
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Showing 2,353: English reviews
Hong Kong, China
Level Contributor
22 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 25 September 2015

This is an example of a great hotel that turns out to be mediocre for small things that can be easily fixed, but they aren't. When I travel for work a good and reliable wifi is essential, well wifi here sucks big time, you get disconnected often times, its almost impossible to have a business Skype call certain times of... More 

Helpful?
Thank Spaniardgipsy
DoubleTree-KL_MGMT, General Manager at DoubleTree by Hilton Kuala Lumpur, responded to this review

Dear Spaniardgipsy, Thank you for staying with us, and I appreciate the feedback on the hotel. First please let me offer my apologies for the disappointing experience. I do understand the importance of Internet connection quality for all hotel guests and our complimentary Wi-Fi for public area and in room is suitable for email and simple light browsing only. For... More 

Putrajaya, Malaysia
Level Contributor
84 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
Reviewed 25 September 2015

Check-in was good, greeted by friendly face. The cookie is an excellent touch. The room looks smaller than some hotels i stayed in KL. The view was a bit obstructed by the other wing of the hotel. Otherwise the room was ok, clean & tidy. Appliances was working normally but the iron was leaking so I have to work around... More 

Helpful?
Thank halimran7
DoubleTree-KL_MGMT, General Manager at DoubleTree by Hilton Kuala Lumpur, responded to this review

Dear halimran7, Thank you for staying with us, and I appreciate the feedback on the hotel. I am delighted that you enjoyed your stay especially our location, property facilities with variety of restaurants to your convenient and I trust you also enjoyed our famous DoubleTree cookie at check-in. The challenges you mentioned with the Housekeeping staff language barrier will be... More 

Stirling, United Kingdom
Level Contributor
71 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed 23 September 2015

A great hotel without breaking the bank and near to a tube station that takes you all over KL. The reception was excellent and we were given a warm cookie, which went down with a nice cup of coffee. The breakfast was very good but was a bit crowded at certain times. The staff throughout the hotel was very good.... More 

Helpful?
Thank sandybee
DoubleTree-KL_MGMT, General Manager at DoubleTree by Hilton Kuala Lumpur, responded to this review

Dear sandybee, Thank you for staying with us, and I appreciate the feedback on the hotel. I am delighted that you had taste our warm & caring service and that you found our location as well as our property facilities to your convenient. I trust you also enjoyed our famous DoubleTree cookie at check-in, and I hope to be able... More 

Level Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 23 September 2015 via mobile

Overall good comfortable hotel, nice amenities with very keen staff, located short walk to Ampang park station which is a short ride to lots of useful stops without changing line or taxis are relatively cheap. There is an ATM, supermarket ( selling alcohol in a screened off section) and food court within the hotel / shopping mall complex so plenty... More 

Helpful?
Thank Sunset878
DoubleTree-KL_MGMT, General Manager at DoubleTree by Hilton Kuala Lumpur, responded to this review

Dear Lucy G, Thank you for staying with us, and I appreciate the feedback on the hotel. I am delighted that you had taste our warm & caring service and that you found our location as well as property facilities for your convenient. I trust you also enjoyed our famous DoubleTree cookie, and I hope to be able to welcome... More 

1 review
Reviewed 23 September 2015 via mobile

Its was a good experience wit good Cust service by the name of Aaron serve me to Checkin and gaven me a good view of the room and nice room, and the Best part is ITS My BD 21/9 BUT They send me a Advance Bd Cake on 20/9 at My room while i was taking a Nap wokeup in... More 

Helpful?
Thank LynnLita A
DoubleTree-KL_MGMT, General Manager at DoubleTree by Hilton Kuala Lumpur, responded to this review

Dear LynnLita A, Thank you for staying with us, and I appreciate the feedback on the hotel. I am delighted that you had taste our warm & caring service especially how the team celebrated your birthday in advance. We are very proud of the team in DoubleTree by Hilton and we see regular examples of how the team make those... More 

Melbourne, Australia
Level Contributor
34 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 23 September 2015

This hotel is one of our favourites. We keep coming back and it never disappoints. Friendly and helpful staff, rooms are spacious, comfortable bed, bathroom is nice, bed very comfortable and good location. Pool area is fantastic, breakfast great;a good selection and good service.

Helpful?
Thank tina d
DoubleTree-KL_MGMT, General Manager at DoubleTree by Hilton Kuala Lumpur, responded to this review

Dear tina d, Thank you for staying with us again, and I appreciate the feedback on the hotel. I am delighted that you both had taste our warm & caring service and that you found our hotel to your liking. I trust you also enjoyed our famous DoubleTree cookie, and I hope to be able to welcome you back to... More 

Houston, Texas
Level Contributor
31 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 22 September 2015

I spent a month at this hotel at the end of 2014 and yet another in early 2015. Because of the amount of time that I spend in Hilton properties, I had the pleasure of using the Executive lounge. The staff was beyond exceptional. This group went above and beyond the call of duty to tend to all guests, regardless... More 

Helpful?
Thank Rich H
DoubleTree-KL_MGMT, General Manager at DoubleTree by Hilton Kuala Lumpur, responded to this review

Dear Rich H, Thank you for staying with us again, and I appreciate the feedback on the hotel. I am delighted that you had taste our warm & caring service with 5-star rating and that you found our Executive Lounge to your liking. I do understand the importance of Internet connection quality for all hotel guests and I apologize for... More 

BRISBANE, Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 21 September 2015

Very close to Twin Towers and train service. Choice of breakfast was limited for a five star hotel. Some of the staff could not understand English. We found the hotel to be very clean and no odours We did not use the pool services

Review collected in partnership with DoubleTree by Hilton

Helpful?
1 Thank Farhana O
DoubleTree-KL_MGMT, General Manager at DoubleTree by Hilton Kuala Lumpur, responded to this review

Dear Farhana 0, Thank you for staying with us, and I appreciate the feedback on the hotel. I am delighted that you both enjoyed your stay especially our location. The challenge you mentioned with language barrier will be addressed to management team for better training and I have taken note on the breakfast choice. I apologize for the shortfalls. Your... More 

Dubai, United Arab Emirates
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 21 September 2015 via mobile

Fantastic service ever seen , in-spite of minor issues but overall impression is fantastic. Wish all the best for the General Manager and his team.you need just to add some Arabic cuisine specially some of you guests are Middle East and usually prefer to have their own dishes

Helpful?
Thank Kharbash
DoubleTree-KL_MGMT, General Manager at DoubleTree by Hilton Kuala Lumpur, responded to this review

Dear Kharbash, Thank you for staying with us, and I appreciate the feedback on the hotel. I am delighted that you had taste our warm & caring service and I have taken note your comment for the necessity to provides Arabic cuisine. My team and I do appreciate your feedback, as this will helps us to improve our guest experience.... More 

Henley-on-Thames, United Kingdom
Level Contributor
139 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
Reviewed 21 September 2015 via mobile

A great hotel but not a great location so access is via a busy road with no views of the skyline as they're blocked by nondescript buildings. Downstairs, if you can find it, is the uber-stylish Tate bar that has a great selection of whiskies in a plush setting.

Helpful?
Thank Al S
DoubleTree-KL_MGMT, General Manager at DoubleTree by Hilton Kuala Lumpur, responded to this review

Dear Al S, Thank you for staying with us, and I appreciate the feedback on the hotel. I am delighted to learn you enjoyed the stay especially our property facilities along with variety of restaurants & bar, which operated by 3rd party. My team and I do appreciate the support and I hope we will have the opportunity to welcome... More 

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Spa
  • Free High Speed Internet ( WiFi )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Our contemporary, modern KL hotel offers the perfect mix of convenience and comfort to business and leisure travelers alike. Guest rooms, suites and executive accommodations provide a long list of pampering guest amenities. You’ll enjoy LCD TVs, our luxurious Sweet Dreams bedding and HSIA. We have 5 restaurant and bars to choose from showcasing the best in Malaysian and international cuisine. You can also relax in our outdoor swimming pool or 24 hour fitness centre. ... more   less 

Additional Information about DoubleTree by Hilton Kuala Lumpur

Address: 348 Jalan Tun Razak, Kuala Lumpur 50400, Malaysia
Region: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Price Range: ₹ 5,472 - ₹ 9,097 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — DoubleTree by Hilton Kuala Lumpur 5*
Number of rooms: 540
Reservation Options:
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Also Known As:
Doubletree By Hilton, Kuala Lumpur Hotel Kuala Lumpur
Hotel Style:
#10 Business Hotel in Kuala Lumpur
#11 Spa Hotel in Kuala Lumpur
#13 Romantic Hotel in Kuala Lumpur
#15 Family Hotel in Kuala Lumpur
#21 Luxury Hotel in Kuala Lumpur
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Questions & Answers

Here's what travellers have asked, with answers from DoubleTree by Hilton Kuala Lumpur staff and other travellers.
29 questions
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Questions? Get answers from DoubleTree by Hilton Kuala Lumpur staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Higher floor have city views”
  • All glass
  • Modern
  • work area
  • From hallway
 of 5 bubbles millc54, 6 Nov 2016 | Read review
“High floors with rooms facing the Petronas Twin Towers. Find your way to the LRT station from the hotel.”
 of 5 bubbles O1838RLkevinl, 2 Nov 2016 | Read review
“The higher the better”
 of 5 bubbles vinzpenguin, 2 Nov 2016 | Read review
“Higher floors definitely have the best views.”
 of 5 bubbles Kev2109, 1 Nov 2016 | Read review
“Club rooms come with more perks”
 of 5 bubbles Passmethedimsum, 18 Oct 2016 | Read review
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