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DoubleTree by Hilton Hotel Kuala Lumpur

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348 Jalan Tun Razak, Kuala Lumpur 50400 Malaysia
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Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Other miscellaneous taxes and hotel fees which are not fixed or due at time of booking may be payable at the property at time of stay. Please see our partners for more details.
Traveller (3050)
Room & Suite (1223)
Dining (414)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 10/12/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from DoubleTree by Hilton Hotel Kuala Lumpur
Updated 10/12/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#51 of 719 in Kuala Lumpur
Location
Cleanliness
Service
Value
Our contemporary, modern KL hotel offers the perfect mix of convenience and comfort to business and leisure travelers alike. Guest rooms, suites and executive accommodations provide a long list of pampering guest amenities. You’ll enjoy LCD TVs, our luxurious Sweet Dreams bedding and HSIA. The hotel is certified for its Muslim-friendly hospitality services by the Islamic Tourism Centre. We have 5 restaurants and bars to choose from showcasing the best in Malaysian and international cuisine. You can also relax in our outdoor swimming pool or 24-hour fitness centre.
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Property amenities
Paid public parking on-site
Free internet
Pool
Fitness Centre with Gym / Workout Room
Coffee shop
Airport transportation
Business Centre with Internet Access
Conference facilities
Parking
Wifi
Paid wifi
Pool / beach towels
Pool with view
Outdoor pool
Saltwater pool
Fitness / spa changing rooms
Sauna
Poolside bar
Restaurant
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Snack bar
Taxi service
Banquet room
Meeting rooms
Spa
24-hour security
Baggage storage
Concierge
Currency exchange
Newspaper
Non-smoking hotel
Shops
ATM on site
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Room service
Safe
VIP room facilities
Minibar
Refrigerator
Flatscreen TV
Bottled water
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Room types
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Business
Languages Spoken
English, French, Chinese, Hindi and 2 more

Location

Full view
100Great for walkers
Grade: 100 out of 100
101Restaurantswithin 0.5 km
16Attractionswithin 0.5 km
4372Reviews103Q+A100Room tips
Traveller rating
  • 2,196
  • 1,520
  • 389
  • 152
  • 115
Time of year
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Popular mentions
Ghassan wrote a review 20 May
Jeddah, Saudi Arabia1318 contributions69 helpful votes
I am sad writing this review because I am positive person and I value the otherside service and effort objectively. On several apps I don't recall I rated less than 3 except once for Uber service and this one now unfortunately the second. But, I have to write negative review when it is obvious a failed service hoping the organization management take corrective action to avoid repetition. I had offal experience with Kuala Lumpur Doube Tree Hotel by Hilton. I will not get into much details of the real reason of the problem; but, I rather focus of front desk check in staff behavior which was rude, disrespectful and extremely slow causing unbearable stress for a long flight travelers. To be fair, this incident was experienced with Mr. Shahril on 12 May 2022 arround 14:00 time. I was not able to travel due to my Covid Vaccine Passport not ready and I has reserved the room for two where the second guest was my daughter and her name was registered. Mr. Shahrill was not accepting that my daughter will be the one to check in the room trying to insinuate that my daughter is taking advantage by using my account beverages. Despite the effort and calls she did to clear up the situation, Mr. Shahril was stubborn and requested her to have the ID of the company which she communicated and get it to him. At the end he canceled the reservation and dictated on then lower class room. I told my daughter to leave and I booked her the Intercontinental Hotel, but by the time my message reached her she was so exhausted and accepted the offer. I have been many times in this hotel and the last visit was on 5 September 2019. On 2028 I had similar case but the front desk manager came out and apologized for the lengthy time debate with the agent and I accepted that and didn't made a negative review. But this time, I am making this review because we don't accept such attitude from Mr. Shahril and his disrespect and insinuation of making illegal act against Hilton membership beverages. With other Hilton arround the world we had never exercise such issue and KL double tree Hotel management should investigate if this is the trend of their front desk or just Mr. Shahril special attitude. Finally, I made it to KL and definitely removed this hotel from my preference list and I am well received with great welcoming in neighbors hotel and i did not missed my favorite location in KL.
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Date of stay: May 2022Trip type: Travelled
Room Tip: This hotel check in process is extremely slow
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1 Helpful vote
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FrenchRemix wrote a review 4 May
Malaysia331 contributions333 helpful votes
Was at this hotel for a 1 night stay during the recent public holiday raya season (Raya Day 2) and my review is as follows: 1) Parking It was free and there were many parking lots available eventho it was during PH. Two thumbs up on that. Parking bays are spacious too. 2) Check In Experience Alto the hotel occupancy is not full (as there are rooms still available online), the check in waiting area is very tight, crowded and without social distancing. Chairs were arranged similar to vaccine centre at PWTC and we have to keep changing our seats by moving forward as if we are playing musical chairs before our turn and this is very annoying. Imagine sitting on a warm chair seated by another guests as we move forward. I arrive at the hotel at about 4.30pm and waited for almost 75 minutes before being able to check in. Check in process is quite slow and at 545pm, the rooms are still not ready. I was asked to continue waiting at their lounge. No drinks whatever is being provided during the lenghty waiting process. Only being given the complimentary biscuit. Finally received my room key card at about 6.20pm. Hotel did apologised for the lenghty waiting time and granted late check out at 3pm. 3) Room 2827 and 2828 Room size is ok and compact (not too spacious). Rooms are not too old or too modern looking. It was ok. The inner curtains at Room 2827 is already torn. Not sure why they didnt replaced it with a new one. Bathroom size is ok. Water pressure is also ok. Mattress is so-so (not too hard, not too plush and not too soft too) - it was ok. Pillows were good especially the feather pillows. Overall, the rooms are ok for the price we paid. It wasnt luxury or modern but it is also not run down or old too. 4) Buffet Breakfast at Makan Kitchen We were asked to pick a breakfast slot during check in - we selected the slot from 7.45am to 9.15am. Yes, the breakfast area is always crowded but thankfully the restaurant area is huge. We are also lucky being asked to seat at an upper area where tables are not arranged too close/tight. Services from the floor staff is ok, our plates are being cleared from time to time. No issues on that. In terms of the buffet breakfast selection, it was just ok ok. Definitely it was not a huge buffet spread. All the expected items from a 4 star city hotel are there except that they dont offer fresh fruit juices - only 2 types of chilled cordial juices. Pastries section is also quite limited - only about 4 or 5 types of pastries being offered including waffles and pancakes. No cakes or kuih whatsoever. There's two coffee machines to be utilised. There is also a roti canai station where we can order our roti. Overall, the buffet breakfast is just ok-ok. 5) Swimming Pool Pool size is small but is acceptable for a city centre hotel. Most importantly, the pool is clean. 6) Check Out Check out was very fast. Two thumbs up on that. Overall: It is ok to stay here if the rates are not too expensive and if you are not looking for a modern luxury hotel room. Best to avoid during crowded period unless the hotel can improve on their check in experience. Because of the lenghty waiting experience during check in from 430pm to 620pm with no social distancing whatsoever, i have to rate this property as poor especially during pandemic season.
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Date of stay: May 2022
Rooms
Cleanliness
Service
1 Helpful vote
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Cyrus L wrote a review 2 May
4 contributions3 helpful votes
Extremely unprofessional staff, unable to handle difficult customer, waited more than 35 minutes just for a check-in, unable to utilise manpower and priority those who are simple and quick. Giving problems to the rest of the line waiting
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Date of stay: May 2022Trip type: Travelled
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ML991 wrote a review Apr 2022
Kuala Lumpur, Malaysia133 contributions88 helpful votes
The room is clean and of good size. Bed is comfortable. The downsides are slightly torn curtain and very poor sound proof. I can the sound of water running along the pipes when the person next door showered. Buffet breakfast and lunch spread is good. I was disappointed with the Buka Puasa dinner.
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Date of stay: April 2022
Location
Cleanliness
Service
Trip type: Travelled
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Hazz H wrote a review Apr 2022
Courbevoie, France131 contributions27 helpful votes
+1
- There’s no want to help you with the luggage when you arrive in front of the Intermark Mall. The hotel lobby is at the first floor of the mall. You have to go to the lobby to request for help. - Check in time is from 3pm but we got our rooms before noon. Check in was fast, about 10 minutes BUT the man who managed our check in (19 April) was RUDE. As I was trying to explain about our booking, he raised his 🤚🏽 hand and stop me. He only talk to my husband. 🙄🙄 - The bathroom door in one of the room couldn’t be locked. - Bedsheets & pillow cases was dirty with stains. We immediately requested for a change BUT the second bedsheets also got stains. Call the room service again and the third time, there’s a blood stain on the bedsheets! Only notice it when I open the bedsheets wide at night because it was on the inside. SERIOUSLY??!! - There’s a lot of ants on the table. Made a complaint this morning. The lady at the front desk offer us if we want to change rooms but with already open all our 4 luggages, we decided not to. - Rooms are spacious. - Good location but traffic can be really bad.
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Date of stay: April 2022Trip type: Travelled
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PRICE RANGE
$64 - $79 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
doubletree by hilton, kuala lumpur hotel kuala lumpur
LOCATION
MalaysiaWilayah PersekutuanKuala Lumpur
NUMBER OF ROOMS
540
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Frequently Asked Questions about DoubleTree by Hilton Hotel Kuala Lumpur
Which popular attractions are close to DoubleTree by Hilton Hotel Kuala Lumpur?
Nearby attractions include Hauntu (0.2 km), Ilham Gallery (0.4 km), and A Day (0.10 km).
What are some of the property amenities at DoubleTree by Hilton Hotel Kuala Lumpur?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a fitness centre.
Which room amenities are available at DoubleTree by Hilton Hotel Kuala Lumpur?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at DoubleTree by Hilton Hotel Kuala Lumpur?
Guests can enjoy an on-site restaurant, a poolside bar, and free instant coffee during their stay.
Is parking available at DoubleTree by Hilton Hotel Kuala Lumpur?
Yes, paid public parking on-site is available to guests.
What are some restaurants close to DoubleTree by Hilton Hotel Kuala Lumpur?
Conveniently located restaurants include Makan Kitchen, Tosca, and Ra-Ft Cafe' / Bistro.
Are there opportunities to exercise at DoubleTree by Hilton Hotel Kuala Lumpur?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does DoubleTree by Hilton Hotel Kuala Lumpur have airport transportation?
Yes, DoubleTree by Hilton Hotel Kuala Lumpur offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at DoubleTree by Hilton Hotel Kuala Lumpur?
Yes, dry cleaning and laundry service are offered to guests.
Does DoubleTree by Hilton Hotel Kuala Lumpur offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at DoubleTree by Hilton Hotel Kuala Lumpur?
The staff speaks multiple languages, including English, French, Chinese, Hindi, Indonesian, and Malay.