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What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
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What you can expect during your stay
- All linens sanitised in high-temperature wash
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitiser available to guests & staff
- Stay-at-home policy for staff with symptoms
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Updated 07/12/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The RuMa Hotel and Residences
Updated 07/12/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#9 of 719 in Kuala Lumpur
Location
Cleanliness
Service
Value
Travellers' Choice
Nestled in the very heart of Kuala Lumpur’s Golden Triangle and just steps away from the Petronas Twin Towers and KLCC, The RuMa means home in its literal sense. A serene sanctuary amidst the downtown hustle and bustle, it is a hotel that captures all the intimacy of a home run by an accomplished host. A stay will inspire you to uncover the city’s origins and colonial heritage in a contemporary setting that exudes the soothing qualities of a true Urban Resort. At URC, we want your experience to be human, intuitive, inclusive, generous and engaging. This means having skillful, committed team members empowered to create an experience that’s uniquely yours.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Children's television networks
Kids pool
Airport transportation
Valet parking
Wifi
Pool / beach towels
Outdoor pool
Shallow end in pool
Fitness / spa changing rooms
Personal trainer
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Complimentary welcome drink
Happy hour
Wine / champagne
Highchairs available
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Body wrap
Couples massage
Facial treatments
Foot bath
Foot massage
Full body massage
Massage
Neck massage
24-hour security
Baggage storage
Concierge
Newspaper
Non-smoking hotel
Sun loungers / beach chairs
Butler service
Doorperson
Umbrella
24-hour check-in
24-hour front desk
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Blackout curtains
Bathrobes
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Bidet
Interconnected rooms available
Room service
Safe
Separate living room
Telephone
VIP room facilities
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Laptop safe
Minibar
Refrigerator
Electric kettle
Flatscreen TV
Walk-in shower
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Landmark view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Romantic
Trendy
Languages Spoken
English, Chinese, Malay
Location
Full view
100Great for walkers
Grade: 100 out of 100
182Restaurantswithin 0.5 km
15Attractionswithin 0.5 km
Contact
7 Jalan Kia Peng, Kuala Lumpur 50450 Malaysia
Getting there
Raja ChulanKuala Lumpur Rapid KL7 min
KLCCKuala Lumpur Rapid KL9 min
711Reviews13Q+A49Room tips
Reviews
Traveller rating
- 593
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- 11
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Popular mentions
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Most Recent
The Ruma Hotel is THE BEST hotel ever! Everything was flawless! I was already impressed the moment i stepped into their lobby, staff greeted us with a nice welcome drinks which my son love it so much !... Love the ambience of the hotel warm and luxurious, & especially to those staffs who are courteous n helpful throughout my short stay as well....The room amenities were complete with complimentary drinks especially it comes with beers & juices, the room was VERY clean, & most importantly the location is strategic & central to pavillion and klcc with walking distance to us who like to walk around
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Review collected in partnership with this hotel
Date of stay: May 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from The RuMa Hotel and Residences, Other at The RuMa Hotel and Residences
Responded 3 days ago
Hi Axylene, Thanks so much for the kind words! We're really glad to have had you here and we definitely look forward to your return. Till then, Daniyal Ng, Executive Assistant Manager
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Hotel's Favourite
From the moment we pulled over for luggage drop off, we were blown away by the service rendered by the lovely staff at The RuMa. Excellent and warm service rendered by the staff, and the hotel is different from other hotels you would find in the City Centre, with it's warm and earthy, almost contemporary Balinese feel. Kinda feels you're in a beach resort but in the city, which is nice. The hotel is nicely tucked in a quieter area of the city, whilst still being really closeby to KLCC and Pavillion. The swimming pool is great and they weren't too many people. Water temperature was just nice and not too cold. Food is nice and in house guests get a 25% discount on dining, which I wasn't aware of until I was pleasantly surprised with the bill. One incident which really spoke to us, was when we left our room only for about 2 hours for our evening cocktails and canapes , only to come back to fully made up room! We stayed for only 2D1N and from my experience, you don't really get a Make Up Room Service for a one night stay. Extra kudos to The RuMa for this! Would definitely want to stay here again.…
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Date of stay: November 2021
Value
Service
Sleep Quality
2 Helpful votes
Helpful
Response from The RuMa Management, Guest Services / Front Office at The RuMa Hotel and Residences
Responded 17 Nov 2021
Dear TekoChan, Thank you so much for your lovely review! We cannot express enough how much joy it brings us to hear that you enjoyed your time here thoroughly. We are so grateful for this overwhelmingly positive review and we certainly look forward to having you here at The RuMa again in the near future! 'til then, Kenneth Khaw, Rooms Division Manager
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We were pleasantly greeted by the attendants frequently. I also had a small talk with one of the staffs while in the lift. Breakfast was delicious, my favourite were the pastries (especially the sourdough bread) and the omellette. So far, we had the best experience of hospitality here. The hotel lives up to its name.
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Review collected in partnership with this hotel
Date of stay: May 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from The RuMa Hotel and Residences, Other at The RuMa Hotel and Residences
Responded 4 days ago
Hi Haikal! We're really happy to hear you had a great time with us and that you enjoyed our breakfast as well! We look forward to your future stays here! Till then, Daniyal Ng, Executive Assistant Manager
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+1
We are a couple travelling to KL to attend a wedding in another hotel nearby. We chose RuMa because my cousin highly recommended it. We arrived on late Friday evening, after bracing through the jam & rain... I was basically HANGRY. Carpark: clear sign, plenty of spaces to park. Lobby: Very atypical (in a positive way). Not the conventional hotel lobby, I love it the moment I entered the hotel. Check in: No issues, we were seated comfortably on the sofa. The receptionist came to us to assist us with the check-in. We took a bit of time filling in our info, most probably because we booked via Agoda. Suggest to book via their website next time. Room: We love the design so much!! The door was so cool, just scan your card & push! We stayed in the Deluxe King room, it was very comfortable for 2 pax. We love the lightings (love the option of dimming the room step by step) and the lamps were so pretty!! I love the bathroom too, there are 2 deep basins with a nice & simple dressing table in the middle, the shower area on ur right, with a deep bath tub. There are actually 4 different water outlet, an overhead rainforest shower, a hand held shower, another handheld shower attached to the bath tub, and the bath tub water outlet. Love the set up! The toilet is on the left of the bathroom. There's a Nespresso machine, complimentary snacks, and mini bar is also complimentary! Bed was very comfortable, we slept well on the 2 nights we were there. The TV channels are amazing as well! We are spoilt for choices! Internet is very good. No need to enter any passwords, no fuss! LOve it! ** there is no iron & ironing board in the room. However when I called to request for one, they sent it almost immediately, and once done, just leave them outside the door and the housekeeping will collect them. ATAS: As I mentioned earlier I was HANGRY upon arrival and it was still raining, so we decided to eat in the hotel. It was the best decision ever. I didn't expect it to be so good! It was EXCEPTIONAL! We ordered the ATAS 6-course Journey and it was DIVINE. My favourite was the Amara Tomato (The 3rd Journey), I didn't expect a plain looking tomato would taste that good! The only down side was the portion of the dessert was too small for my sweet tooth. Also the portion of the wine was small, as compared to the ones served at the Santai Bar. I highly recommend this restaurant! We had breakfast at ATAS the next morning and once again, we were very happy. We got a nice corner overlooking the quiet part of the street for our breakfast. Variety was standard but that was more than enough for me. I usually don't eat much for breakfast. However I have to mention the Nyonya Curry was VERY delicious, must try! Gym: The gym is not huge but enough equipments. 3 treadmills and 2 other for cycling and 1 for stepping. We had a good workout. Pool: Pool was nice, we didn't use though. The kids pool looks small but i see kids enjoying themselves nonetheless. SANTAI Bar: This bar next to the pool is a must visit! They have all day happy hour and the portion of their booze is so so generous. I had a glass of wine, hubby had a cocktail and we shared a dessert ~ coconut ice cream (it was sooooo good!!) In house guests get 20% off food and non alcoholic beverages. Staff: All of them are so pleasant & helpful!! The are everywhere but you can't see them. For eg, they will come and pick up your plates very prompty, but when you don't need their assistance, you can't see them. Kudos to all of the staff at ATAS, Santai Bar, Lobby & Housekeeping. It was raining the second night and we had only 1 umbrella. The staff at the lobby was very nice to offer us an extra umbrella. In conclusion, my husband and I enjoyed our weekend tremendously! The RuMa Hotel is our new favourite hotel in KL!! I will not hesitate to recommend this hotel to everyone! And we will definitely be back!! I will diligently check for promos on their website :)…
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Date of stay: May 2022
Location
Cleanliness
Service
Helpful
Response from The RuMa Hotel and Residences, Other at The RuMa Hotel and Residences
Responded 4 days ago
Hey Varnteing! First of all, we would like to thank you so much for this fantastic review. The amount of detail that you have gone into to describe not only your experience, but also our offerings are greatly adored and unmatched. We are so, so glad to hear that you managed to experience every part of the hotel outside of our spa and we implore you to try it upon your return! We're glad to be your favourite hotel and this is certainly one of our favourite reviews. We look forward to your return and your words will be remembered in our hearts for a long time. Till then, Daniyal Ng, Executive Assistant Manager
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We arrived at 5pm, stranded at their function room for 3 hours to get a room. The staff offered us tea-time and unlimited drinks, by hearing at this you could imagine you are expecting to wait for more than 10mins. We went to grab the food, however the mee goreng tray is empty, cakes also left with a few pieces. It so sad to see this is from a 5 star hotel. The ladies who helping for check in had told us multiple time another 15mins, 10mins or 5mins. Finally we got the room at 7pm+, however the floor is still wet, 1 fork is missing. The bed is too low might as well do a platform bed. Next day, breakfast buffet at their Atas Restaurant, also waited for 15mins to get a table, and their food selection is not that fantastic (note that this is a 5 star hotel, people will have higher expectation to it). The taste of the food also so so. It is very hard to believe you have the rooms to accomodate the hotel guest but the Atas Restaurant unable to fit the guest, I saw people having their breakfast at the Function hall.…
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Date of stay: May 2022
Rooms
Service
Sleep Quality
2 Helpful votes
Helpful
+1
Had an enjoyable and relaxing stay at The Ruma. Check in and check out was smooth, our room was spacious and comfortable, love the bathroom, the complimentary minibar and the nespresso machine. Staff were all helpful and friendly. The buffet breakfast and afternoon tea was delicious, and the in room dining was good too. Looking forward to coming back to stay again soon. Thank you Ruma for a wonderful staycation!
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Date of stay: May 2022Trip type: Travelled
Helpful
Response from The RuMa Hotel and Residences, Other at The RuMa Hotel and Residences
Responded 4 days ago
Hi Kar Mik! Thanks so much for the lovely review! We look forward to your future stay(s) with us! Stay safe and take care. Till then, Daniyal Ng, Executive Assistant Manager.
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Rooms were immaculate and food was good. Comfortable stay with no issues. Really nice ambience- its moody and rich and luxurious. We got the urban escape package and i think it was well worth the price. We were lucky enough to get upgraded! The view from the room of the twin towers is the best Ive experienced. The staff were very helpful and friendly. Loved it!
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Review collected in partnership with this hotel
Date of stay: May 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from The RuMa Hotel and Residences, Other at The RuMa Hotel and Residences
Responded 1 week ago
Hi Keisha, Thanks so much for taking the time out of your day to write us a review! We're glad to see that you had a great time here and were able to enjoy an upgrade as well! We hope that upon your return in the future, we'll earn a 5- bubble review! Till then, Daniyal Ng, Executive Assistant Manager
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The best place to spend time with friends and family. I had a wonderful day with short time for staycation. Will definately come again to enjoy the peace and calmy environment. Love the swimming pool and the santai area. There are so many place that we can take instagrammable picture and it will remain in our memories.
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Review collected in partnership with this hotel
Date of stay: May 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from The RuMa Hotel and Residences, Other at The RuMa Hotel and Residences
Responded 1 week ago
Hi Miss, Wonderful to see that you had a great peaceful time here to unwind and stock up on Instagram photos ;). We hope to have you back again in the future to create even more memorable moments together at The RuMa! Till then, Daniyal Ng, Executive Assistant Manager
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Nice and clean environment, clean in the room, love the swimming pool and the bar area, very comfortable. Enjoy the time sitting there while my kids are swimming. I will definitely recommend people to here.
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Review collected in partnership with this hotel
Date of stay: May 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from The RuMa Hotel and Residences, Other at The RuMa Hotel and Residences
Responded 1 week ago
Hi Wanwan, Thanks so much for the review! We're happy to see that you had a great time here with your family and we would love to have you and your kids back here again! Till then, Daniyal Ng, Executive Assistant Manager
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Have a great stay at The Ruma, kids friendly, my family love the breakfast and their services was great! Comfortable room and bath tub in room. All the staff were friendly, every time going out the staff will greet us and welcome us back. Would definitely visit again!
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Review collected in partnership with this hotel
Date of stay: May 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
1 Helpful vote
Helpful
Response from The RuMa Hotel and Residences, Other at The RuMa Hotel and Residences
Responded 1 week ago
Hi Jy, Thank you so much for the lovely review! We really appreciate that you have taken the time to write this review and we look forward to your return visit! Till then, Daniyal Ng, Executive Assistant Manager
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PRICE RANGE
$107 - $139 (Based on Average Rates for a Standard Room)
LOCATION
MalaysiaWilayah PersekutuanKuala Lumpur
NUMBER OF ROOMS
253
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Claim Your Listing Frequently Asked Questions about The RuMa Hotel and Residences
Which popular attractions are close to The RuMa Hotel and Residences?
Nearby attractions include KLCC Park (0.3 km), KLCC - Bukit Bintang Pedestrian Walkway (0.2 km), and Pavilion KL (0.4 km).
What are some of the property amenities at The RuMa Hotel and Residences?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at The RuMa Hotel and Residences?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The RuMa Hotel and Residences?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at The RuMa Hotel and Residences?
Yes, free parking, secured parking, and valet parking are available to guests.
What are some restaurants close to The RuMa Hotel and Residences?
Conveniently located restaurants include el iberico, The Grand Getaway by Grand Hyatt Kuala Lumpur, and Horizon Grill.
Are there opportunities to exercise at The RuMa Hotel and Residences?
Yes, guests have access to a pool, a fitness centre, and locker rooms available in the fitness centre during their stay.
Does The RuMa Hotel and Residences have airport transportation?
Yes, The RuMa Hotel and Residences offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at The RuMa Hotel and Residences?
Yes, dry cleaning and laundry service are offered to guests.
Does The RuMa Hotel and Residences offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at The RuMa Hotel and Residences?
The staff speaks multiple languages, including English, Chinese, and Malay.