This is a wonderful stopping point in Malaysia that feels very elegant and excellent. Everything is clean and modern and the food is plentiful and delicious. Easy to take a taxi for your sightseeing trip.
I've stayed here with my inlaw and the family with 2 kids (4 & 2 years old). We've booked 2 bedroom apartment. Normally for my staycation, I will review based on these factors, Overal Room Experience, Checking & staff experience, Facilities & the most important would be the Breakfast experience. Overall experience I would give 5 out of 10. Here goes. Room Experience: The part I love about it, is the room was spacious, It's big and my kids can run around the whole area playing hide and seek. It provides washing machine, Fridge, cooking stove, bathtub and other amenities. It is great to have a dryer in the room cause we use it to dry out our cloth after a walk to Pavillion during rainy days, a good thing we got the dryer in the room. The best part of the room is the BED! IT IS SO SOFT & EVERYONE COULD SLEEP LIKE A BABY! But here comes the negative review that I have to place. 1. Kitchen Stove provided but there is no such utensil stored in the room (Probably it's upon request if it is Please do provide clear instructions for the customer either to post it on the kitchen cabinet or allow us to know upon checking in. 2. The room looks very old, The cleanliness is kinda disappointing, Some part of the walls were torn due to water leakage, Its dusty, I can even find an old hotel slippers underneath the table. The sofa was torn, Sliding door not able to open nor close back, Living room TV is broken & phone was not working, I have to go to the reception to report on this, Luckily the maintenance guy did a great job done, I didn't get his name, But whoever he is, I am truly grateful. 3. The view that I got....well sadly there is no view, I could only see the breakfast area from my window as my room was on level 1... We cant change the room as well due to the receptionist inform that my type of room has only 5 units, Even with 5 units, Please make sure it is taken care of & maintained well.. 4. Bathtub kinda dirty... I can see hair and some sort of mucus or sludge inside... hae to wash it myself before using it. Check-in & Staff Experience. 1. The person who checks me in kinda meh... I've came at 12PM and the 1st thing upon arrival, there is no greetings instead just say "our check in time is at 3PM". I'm like okaaay... I've told her, if there is no room available, just register me first and I can go to Pavillion first, But then she able to get me a room... I guess because of this I might got a defect room? well I will never know. 2. Concierge and Restaurant Staff are friendly! They like to make funny faces for my kids and tease them, They are friendly with greetings and make myself feel welcome :) Facilities 1. Overall facilities looks great! SPa, Swimming pool and gym. Didnt manage to enjoy the spa and the gym but the swimming pool is great! Sadly due to the building is not high, alot of construction dust around the area spoils the feeling. Cant blame on the hotel for that. Breakfast buffet I will always use this as part of my benchmark for a review, so the breakfast experience kinda average. This is due to the breakfast variety kinda meh, The food taste also kinda meh, Baked beans doesnt taste like baked beans, But the staff is great! This is probably I've check in during weekdays instead of weekend where its a low occupancy time. But there is my comment on that. Here is my overall review of the hotel, Would I recommend this to another person? Yes I would, it is solely because of the BED! But if anyone going for the hotel, go for the normal room instead of the apartment room... It's disappointing to pay 600 plus but with this experiences.…
Upon arrival with a bit disappointed with check in process by Carol and the room view also not so nice . Thanks to Mr Tony Lim and wani of sales for new room upgraded with nicer view, we really like it. Warisan Cafe team is the one who made our 5 days stay was really enjoyable , special thanks to Mr Zell, chef Sabri, chef nizam, Shamsul the Omelets man, Ms Mai Roti canai girl, hassan, zakuan and the champion is Headwaiter, Amy who will make sure we will get our favorite table and he really will ensure we happy/ enjoy with our breakfast, he is the man. Guys, u made our stay from worst to the best... thanks all and hope will meet you all again.
Managed to snap their I'm Vaccinated promo for only RM109 (n/p RM300+) for a Superior Room. Got a free upgrade to Premium room with king bed. Stayed in December 2021. Big room with spacious bathroom and a balcony with table and chairs. Wi-Fi signal is good throughout the hotel and shower water pressure is fine but the bathtub water is dirty. You need to let it run for awhile. Furniture in the room and bathroom tiles are a little dated. Television could definitely use an upgrade. Poor quality and too small. This hotel location is definitely a plus point as it is near to Pavilion KL and KLCC. There's a food truck park right beside the hotel. In room dining is available 24 hours. For more in depth review head over to my YouTube: Hotel Travelmania
My experience at royale chulan was amazing. I was there for New Year's stay. They upgraded our room for free because we asked for a good view which was very sweet of them. Although it took a while to check in, it is understandable because the hotel was fully booked the day before and after new years eve. The workers at the cafe were amazing. I told them I loved the cookies and they literally brought me a whole lot more to take to my room. Sweet people and lovely service. I will come back to celebrate my birthday there, give me a good staycation deal haha ;) All the amenities were provided and when requested more were given, the room was cozy and cold and the view was good. Location is strategic. And lastly, the service is the best and lovely.