We had high hopes staying at Banyan Tree, especially when it is one of the newer hotels and more expensive price point than some of the more prestigious brands. Sad to say, my wife and I were quite disappointed with our stay, the only thing going for it is maybe the views of KL skyline 1. The toiletries provided were not great at all. Your hair will not thank you after using the shampoo 2. Breakfast was nothing to shout about. Pastries were cold, so really would be your luck on when they bring it out from the oven. The yoghurt and granola bowl was actually a plain yoghurt bowl with sunflower seeds and corn flakes for toppings… what granola?? 3. Bed and pillows.. well, great if you like it really firm, not so if you like yours soft like a cloud 4. You will have very patchy cellphone reception because you are so high up, so don’t bother trying to make calls All in all, a disappointing stay for the premium you would be paying…
Banyan Tree Kuala Lumpur is part of the ACCOR group of hotels. Located close to KLCC. Excellent views of KLCC. Rooftop bar, Vertigo on 59th floor offers spectacular views of KLCC indoor, and outdoors when its not raining. Horizon restaurant on the 58th floor also offers spectacular views indoor, and outside when its not raining.
Had dinner at horizon grill . We were seated near the window, the view of twin towers was spectacular...Mr Munir attended to us n recommended us the F1 wahyu , it was sooo yum Mr Munir and his team were very attentive n gave us good service thru out.
We arrived very late at Hotel Pavillion. We booked a room without carpet, because my girlfriends is allergic to dust mite. But they didn’t have a room without carpet. But a coworker called Tylor was very flexible. He called and made sure we could stay at this hotel. And we had a pleasant stay. Would definitely recommend the Banyan
Absolute world class meal & view of the Twin Towers & Kuala Lumpar from the 58th floor, in this very classy & sophisticated restaurant. With all the thanks going to firstly the head chef Francesco Fedrighi. Not only was the presentation of each course as good as any Michelin Starred restaurant, but tasted just as great. Francesco made the effort to come to our table to ask how the food is, of which we could not speak high enough. Not forgetting Ash Solihein the barmen, who whilst not understanding our request for a cocktail not listed, ensured a visit to our table so that he could accommodate our request, of which he done with an aplomb. Next time we’re in KL, we’ll definitely make a beeline for the Horizon Grill. Only disappointments was the rain the fell just after our main meal, but was easily accommodated with an inside table, which is by no means as spectacular as an outside evening meal table. If when ringing to book a table, you’ll likely be advised theirs no availability, like I was when requesting a later time (wanted to miss the forecast rain) & either the phone receptionist lied or there was a mass cancellation that evening, of which I doubt !!…
I love everything about this hotel. Nice ambiance. Spacious. Nice and big bathtub with view. Excellent service. They decorated the room for the birthday celebration. They also provide simple cake as compliment. I will come again.
I would like to thank the Banyan Tree team for the best of service in accommodating to my short notice requests for my wife's birthday. I truly appreciate the service from Mr Hanif & Mr Meor, who has been the absolute definition of Malaysian Hospitality. 5 stars. Thank you and
6 out of 5 stars for dinning at Horizon Grill. excellent food - must try the signature seafood risotto and service from Ash who is our server for the night. He make an awesome Mojoto too! Our 1st visit but will come back for more. Sit indoors near the door for best view of KL Twin Towers
2nd hotel for the birthday celebration, the first impression always the best impression but sorry we didn’t get the the good impression at the beginning of our stay starts from the valet parking , we paid for the hotel valet parking but what we get is the normal parking which is suppose to be free? When we ask why our car is not at the valet , and the staff just simply gave a lame reason that all the valet parking is full so they had to park our car at the level 1 , seriously there is alot of valid parking when we are there , there is no chance for all the parking got reserved in that short period of time if it is also they suppose to mentioned that to us earlier that the valet Parking is full not just took the money and park it at the normal parking lot which is free !! That’s no fair right ? And sadly when we ask we didn’t get a proper reason for that or refund either . We had seamless check in process from Mr KJ , my sister told me that he the one arranged my birthday cake and deco in the room aswell also gave us room tour and explain well about the facilities in the room and hotel . The room is very spacious and clean , loved thier we go green concept as some of the amenities provided is reusable for exp toothbrush made from wood, comb , porcelain glasses , fabric slippers and etc .. We had a scrumptious breakfast ( it’s Ala carte) , they even serve selected wines during our breakfast, loved the Nasi lemak so tasty the best I had among all other I stayed earlier , thier service is also quite fast eventhough quite busy that day , just need to improve on the hospitality side , there is no friendliness, no smiling gesture and most importantly no communication aswell , seems like they are robots passing by here and there.. not only in F&B , other staffs too , most of them don’t understand language , can’t guide us if we ask something, some of them not even responding to us, dear management please take note this , do train ur staffs as this is a 5⭐️ hotel as 3 ⭐️ hotels doing much more better then this ..I would like to thank puvan from the front office and arvind from the valet parking for guiding us ..…
There was a variety of food and deliciously loveable. The service provided by the staff was excellent and prompted. The view was remarkable and very enjoyable too. We loved our couple visit and will plan to come again.