BANYAN TREE KUALA LUMPUR

We had high hopes staying at Banyan Tree, especially when it is one of the newer hotels and more expensive price point than some of the more prestigious brands. Sad to say, my wife and I were quite disappointed with our stay, the only thing going for it is maybe the views of KL skyline 1. The toiletries provided were not great at all. Your hair will not thank you after using the shampoo 2. Breakfast was nothing to shout about. Pastries were cold, so really would be your luck on when they bring it out from the oven. The yoghurt and granola bowl was actually a plain yoghurt bowl with sunflower seeds and corn flakes for toppings… what granola?? 3. Bed and pillows.. well, great if you like it really firm, not so if you like yours soft like a cloud 4. You will have very patchy cellphone reception because you are so high up, so don’t bother trying to make calls All in all, a disappointing stay for the premium you would be paying…

Date of stay: May 2022Trip type: Travelled

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Rory James DOYLE wrote a review 15 May

Kuala Lumpur, Malaysia2212 contributions629 helpful votes

Banyan Tree Kuala Lumpur

Banyan Tree Kuala Lumpur is part of the ACCOR group of hotels. Located close to KLCC. Excellent views of KLCC. Rooftop bar, Vertigo on 59th floor offers spectacular views of KLCC indoor, and outdoors when its not raining. Horizon restaurant on the 58th floor also offers spectacular views indoor, and outside when its not raining.

Date of stay: May 2022Trip type: Travelled

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Wendy wrote a review 13 May

5 contributions3 helpful votes

Wendy foo

Had dinner at horizon grill . We were seated near the window, the view of twin towers was spectacular...Mr Munir attended to us n recommended us the F1 wahyu , it was sooo yum Mr Munir and his team were very attentive n gave us good service thru out.

Date of stay: May 2022Trip type: Travelled

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Dave wrote a review 7 May

1 contribution1 helpful vote

Great customer service!

We arrived very late at Hotel Pavillion. We booked a room without carpet, because my girlfriends is allergic to dust mite. But they didn’t have a room without carpet. But a coworker called Tylor was very flexible. He called and made sure we could stay at this hotel. And we had a pleasant stay. Would definitely recommend the Banyan

Date of stay: May 2022Trip type: Travelled

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marriedinlasvegas wrote a review Apr 2022

Essex, United Kingdom132 contributions112 helpful votes

+1

World Class

Absolute world class meal & view of the Twin Towers & Kuala Lumpar from the 58th floor, in this very classy & sophisticated restaurant. With all the thanks going to firstly the head chef Francesco Fedrighi. Not only was the presentation of each course as good as any Michelin Starred restaurant, but tasted just as great. Francesco made the effort to come to our table to ask how the food is, of which we could not speak high enough. Not forgetting Ash Solihein the barmen, who whilst not understanding our request for a cocktail not listed, ensured a visit to our table so that he could accommodate our request, of which he done with an aplomb. Next time we’re in KL, we’ll definitely make a beeline for the Horizon Grill. Only disappointments was the rain the fell just after our main meal, but was easily accommodated with an inside table, which is by no means as spectacular as an outside evening meal table. If when ringing to book a table, you’ll likely be advised theirs no availability, like I was when requesting a later time (wanted to miss the forecast rain) & either the phone receptionist lied or there was a mass cancellation that evening, of which I doubt !!…

Date of stay: April 2022Trip type: Travelled

2 Helpful votes

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Response from Anders Dimblad, General Manager at Banyan Tree Kuala Lumpur

Responded 3 days ago

Dear marriedinlasvegas, We greatly enjoyed reading your review and thank you for taking the time to share your thoughts following your dinner at Horizon Grill in Banyan Tree Kuala Lumpur. We are glad that you have enjoyed your stay with us and we are delighted to read that you were well-looked after by our Horizon Grill team especially from Chef Francesco as well as Solihein. We will definitely share your kind words with her and the entire team. Thank you again for your recommendation to our future guests marriedinlasvegas, and it’s an honour to welcome you back to our urban resort for many more times. Best regards, Anders General Manager

Crimson Lauren 🌷 wrote a review Apr 2022

Kuala Lumpur, Malaysia448 contributions140 helpful votes

+1

LOVE LOVE

I love everything about this hotel. Nice ambiance. Spacious. Nice and big bathtub with view. Excellent service. They decorated the room for the birthday celebration. They also provide simple cake as compliment. I will come again.

Date of stay: December 2021Trip type: Travelled

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Response from Anders Dimblad, General Manager at Banyan Tree Kuala Lumpur

Responded 3 days ago

Dear TheWannabe, Thank you for choosing Banyan Tree as your preferred urban resort during your birthday staycation in Kuala Lumpur. We are glad that you have enjoyed your stay with us. It is a pleasure to read that our associates have made such a positive impact towards your experience with us and we will definitely share your kind words with the entire team. We appreciate you for rating our urban resort highly TheWannabe, thank you again for sharing and we hope to have the privilege to serve you again in the near future. Best regards, Anders General Manager

David Lee wrote a review Apr 2022

1 contribution3 helpful votes

Best Service from the Banyan Tree team

I would like to thank the Banyan Tree team for the best of service in accommodating to my short notice requests for my wife's birthday. I truly appreciate the service from Mr Hanif & Mr Meor, who has been the absolute definition of Malaysian Hospitality. 5 stars. Thank you and

Date of stay: April 2022Trip type: Travelled

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Response from Anders Dimblad, General Manager at Banyan Tree Kuala Lumpur

Responded 3 days ago

Dear davidlje91, Thank you for your perfect 5-star review in TripAdvisor during your wife’s birthday staycation at Banyan Tree Kuala Lumpur. We love reading that you found the property to be excellent and appreciated of which we are proudest of, our friendly and accommodative associates. We will share your kind sentiments with Hanif & Meor and we are grateful of your praises. We are glad that we had the opportunity to make your visit so memorable, davidlje91, and we certainly hope to welcome both of you back again and offer you another remarkable experience. Best regards, Anders General Manager

Charmaine Q wrote a review Apr 2022

1 contribution2 helpful votes

Dinner at Horizon Grill

6 out of 5 stars for dinning at Horizon Grill. excellent food - must try the signature seafood risotto and service from Ash who is our server for the night. He make an awesome Mojoto too! Our 1st visit but will come back for more. Sit indoors near the door for best view of KL Twin Towers

Date of stay: April 2022Trip type: Travelled

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Response from Anders Dimblad, General Manager at Banyan Tree Kuala Lumpur

Responded 4 weeks ago

Dear Charmaine Q, We would like to thank you for taking the time to share with us such wonderful comment during your dinner at Horizon Grill in Banyan Tree Kuala Lumpur. We love reading that you found our food offerings met your expectations. Our Culinary team in Horizon Grill will be thrilled to know how you enjoyed their food and services so much. Your thoughtful words will also be shared with the team which will continue to inspire and motivate them to deliver exceptional customer service. Thank you again for your patronage and submitting this review in Trip Advisor, Charmaine Q. We looking forward to have you back to our urban resort for more positive experience. Best regards, Anders General Manager

Hema Elangovan wrote a review Apr 2022

Masai, Malaysia25 contributions6 helpful votes

Need Improvement!!

2nd hotel for the birthday celebration, the first impression always the best impression but sorry we didn’t get the the good impression at the beginning of our stay starts from the valet parking , we paid for the hotel valet parking but what we get is the normal parking which is suppose to be free? When we ask why our car is not at the valet , and the staff just simply gave a lame reason that all the valet parking is full so they had to park our car at the level 1 , seriously there is alot of valid parking when we are there , there is no chance for all the parking got reserved in that short period of time if it is also they suppose to mentioned that to us earlier that the valet Parking is full not just took the money and park it at the normal parking lot which is free !! That’s no fair right ? And sadly when we ask we didn’t get a proper reason for that or refund either . We had seamless check in process from Mr KJ , my sister told me that he the one arranged my birthday cake and deco in the room aswell also gave us room tour and explain well about the facilities in the room and hotel . The room is very spacious and clean , loved thier we go green concept as some of the amenities provided is reusable for exp toothbrush made from wood, comb , porcelain glasses , fabric slippers and etc .. We had a scrumptious breakfast ( it’s Ala carte) , they even serve selected wines during our breakfast, loved the Nasi lemak so tasty the best I had among all other I stayed earlier , thier service is also quite fast eventhough quite busy that day , just need to improve on the hospitality side , there is no friendliness, no smiling gesture and most importantly no communication aswell , seems like they are robots passing by here and there.. not only in F&B , other staffs too , most of them don’t understand language , can’t guide us if we ask something, some of them not even responding to us, dear management please take note this , do train ur staffs as this is a 5⭐️ hotel as 3 ⭐️ hotels doing much more better then this ..I would like to thank puvan from the front office and arvind from the valet parking for guiding us ..…

Date of stay: April 2022Trip type: Travelled

Room Tip: Book earlier

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Response from Anders Dimblad, General Manager at Banyan Tree Kuala Lumpur

Responded 4 weeks ago

Dear HemaElangovan87, Thank you for taking the time to detail out your recent stay with Pavilion Hotel Kuala Lumpur and we regret to learn of the inconveniences that you have encountered during your stay. We value your feedback and regret that your stay was not as memorable as you had anticipated mainly due to the lapse of services. We are constantly ensuring that reoccurrences of such scenarios do not happen by retraining and ensuring hardware which need reworking are fixed as soon as possible. Thank you again for your stay with us and sharing your constructive feedback HemaElangovan87. We also value your comments which will indeed share with all of our team, and we hope you will give us the chance to serve you again in the near future. Best regards, Anders General Manager

Vasuthavan S wrote a review Apr 2022

6 contributions1 helpful vote

+1

Banyan Tree, Horizon Grill

There was a variety of food and deliciously loveable. The service provided by the staff was excellent and prompted. The view was remarkable and very enjoyable too. We loved our couple visit and will plan to come again.

Date of stay: April 2022Trip type: Travelled

1 Helpful vote

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Response from Anders Dimblad, General Manager at Banyan Tree Kuala Lumpur

Responded 4 weeks ago

Dear Vasuthavans, We greatly appreciate your time and pleased to hear your overall positive feedback during your dinner at Horizon Grill in Banyan Tree Kuala Lumpur. We are glad that you have enjoyed your dining with us and we are delighted to read that you were well-looked after by our teams. We will definitely share your kind words with them. Thank you again for the terrific 5-star ranking, Vasuthavans and we look forward to welcome you back in a not too distant future. Best regards, Anders General Manager

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