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Hyatt House Kuala Lumpur, Mont Kiara

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Villa Mont Kiara Jalan Kiara G2, Arcoris Mont Kiara, Kuala Lumpur 50480 Malaysia
Update from hotel: This property has indicated that they are taking safety precautions against COVID-19.Read more
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Traveller (122)
Room & Suite (36)
Dining (16)
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A note from Hyatt House Kuala Lumpur, Mont Kiara
Updated 24/03/22

About

#29 of 728 hotels in Kuala Lumpur
Location
Cleanliness
Service
Value
Travellers' Choice
Hyatt House Kuala Lumpur Mont Kiara is an extended-stay hotel in Mont Kiara, an exclusive, cosmopolitan enclave in northwest Kuala Lumpur. With 298 residential-style studios and suites with living area and full kitchen. Complimentary Morning breakfast with Omelet Bar at Gallery Kitchen, Free Wi-Fi, Sky Pool, H Bar & the Ten37 Sky Pool Bar offering an extensive list of beverages and home-cooked comfort food all day. H Market providing grab-n-go items such as fresh sandwiches and salads, 24/7, well-equipped 24-hour Workout Room, Gathering Rooms offering flexible space for small meetings and events.
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Property amenities
Parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Kids stay free
Business Centre with Internet Access
Conference facilities
Wifi
Rooftop pool
Pool with view
Adult pool
Outdoor pool
Bar / lounge
Restaurant
Breakfast available
Complimentary Instant Coffee
Banquet room
Meeting rooms
24-hour security
Baggage storage
Concierge
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Housekeeping
Safe
Kitchenette
Microwave
Flatscreen TV
Bath / shower
Complimentary toiletries
Minibar
Refrigerator
Hair dryer
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Room types
City view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Business
Languages Spoken
English, Chinese, Malay

Location

Full view
84Good for walkers
Grade: 84 out of 100
84Restaurantswithin 0.5 km
5Attractionswithin 0.5 km
328Reviews6Q+A9Room tips
Traveller rating
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foodieguy wrote a review Jun 2022
London, United Kingdom14 contributions9 helpful votes
Had the pleasure of staying here for five nights whilst in Kuala Lumpur from the UK with my wife in June. The rooms are really spacious and well laid out with lots of amenities. Bed really comfortable and bathrooms with great power shower. Staff were really friendly and helpful and rooms attended on a daily bases. A really good location for travellers with 163 Shopping and Dining Mall next door… with lots of good eateries. I would stay again and recommend the Hotel. Didn’t have any issues whatsoever!!
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Date of stay: June 2022Trip type: Travelled as a couple
Room Tip: At the time of writing this review, Kuala Lumpur were still requiring you to wear face masks in...
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1 Helpful vote
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Response from Bennett Peter, General Manager at Hyatt House Kuala Lumpur, Mont Kiara
Responded 3 days ago
Dear worldwide783, Thank you so much for the wonderful kind words regarding your stay. Our associates are delighted to hear that both of you had a comfortable stay with Hyatt House Kuala Lumpur. The hotel was recently awarded the Trip Advisor Year 2022 Traveler choice Award and your review encourages and spurs us on to continue to give our best to all our guests. Thank you so much for recommending the hotel to your friends and family and we look forward to see you again soon. Best Regards, Bennett Peter General Manager Hyatt House Kuala Lumpur, Mont ‘Kiara
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tooyama72 wrote a review Jun 2022
Tokyo, Japan1 contribution
This visit came to meet a friend who is staying in Malaysia. It was difficult to prepare in advance because it was in the corona, but it was smooth to enter and leave the country by preparing in advance. I didn't have to worry because the hotel's corona measures were well done. The hotel is located in the center of Mont Kiara, the location is OK, the staff and rooms are clean and satisfying. But i think that breakfast need to improve.
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Review collected in partnership with Hyatt Hotels
Date of stay: June 2022
Value
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Location
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Response from Bennett Peter, General Manager at Hyatt House Kuala Lumpur, Mont Kiara
Responded 1 week ago
Dear tooyama72, Greetings from Hyatt House Kuala Lumpur, Mont ‘Kiara! Thank you for choosing to stay with us. Your feedback has helped the hotel receive the Trip Advisor Travelers Choice Award Y2022. Thank you so much! This is the 4th consecutive year of being awarded this honor by our guests! We are happy to hear that you found the location of the hotel to be super convenient. We look forward to see you again soon. Best Regards, Bennett Peter General Manager Hyatt House Kuala Lumpur, Mont ‘Kiara
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Eric H wrote a review Jun 2022
1 contribution1 helpful vote
Writing this from the perspective of a remote worker/extended-stay focus/Hyatt KL perspective. When I took video calls from the hotel room from this Hyatt after staying a few days at the Alila Bangsar, my senior execs joked and asked if I lost my wallet judging from the backdrop. Look, it's a Hyatt House, and I'm not expecting the Four Seasons Langkawi, but the reality is that this Hyatt is in name only post-pandemic and as of June 2022, is not an ideal choice for remote work from multiple aspects. More importantly, the team is generally short on reception/hospitality and the hotel has a distinctive cost-control mode across the board, compared to the other chain brands and hotels in KL. If I developed out a nice mixed-used development in the middle of, let's say Ohio on the middle of the highway, I'd hire the GM of this property to make sure my property turns a profit every quarter. To run an actual hospitality business that makes guests feel valued post-COVID? Not so much. Don't expect any Hyatt recognition here up to Explorist, and I would not expect any Globalist recognition at this point either. The Hyatt Place in Bangkok, in contrast, has an older property and will proactively offer upgrades to best available, regardless of status. Frankly, I'd think the GM would even take away free breakfast if he had control over brand standards, and give you negative points as a Hyatt loyalist. Front desk failed to proactively offer late checkout of any sort and may have double charged my card twice after booking from the Hyatt website (will have to check on this later). Internet speed is capped at 10mbps - not ideal for international calls and not up to par with any of the other business hotels in the city. Other aspects that make the property unideal are the building hallways - they're loud, echo-ey, and any small conversation outside (or rain) will permeate back into your room, no matter which floor you're on. COVID controls are truly well and alive in this hotel, moreso than the Ritz KL, Alila, and Grand Hyatt - It makes going in and out incredibly time consuming, basically don't expect to get any use of the hotel gym, or any of the other amenities without making a manual reservation process. It's all friction at the end of the day. You can say it's for safety, sure - I'll take my dollars elsewhere where the hotel competition isn't quite as strict. Honestly, I wouldn't be surprised if this is another cost-control measure disguised as a COVID precaution. AC is surprisingly great, but turns off in the middle of the night or prolonged active use. Would not be surprised if this was cost-controlled as an expense. That said, great location and property otherwise! It's too bad that the reductions make this a glorified Airbnb with internet speed limits. I would highly consider the Alila Bangsar or Grand Hyatt if you are looking for a classic Hyatt experience, and maybe the occasional stay at the Hyatt House for access to in-unit washers (but at 10 RM a pop).
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Date of stay: June 2022
Value
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Trip type: Travelled on business
1 Helpful vote
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Response from Bennett Peter, General Manager at Hyatt House Kuala Lumpur, Mont Kiara
Responded 1 week ago
Dear 712EricH712, Greetings and thank you for sharing your own personal opinion on trip advisor and also on the other travel websites. The hotel has recently been awarded once again as the “Trip Advisor Travelers Choice Award 2022” and we are very grateful for the positive words of appreciation regarding the hotel, the positive words regarding the level of care and service and our associates. All reviews and words that we have received from the many, many travelers from all over the world- all of which contributed towards the hotel receiving the award for the 4th consecutive year. As for Cleanliness and Hygiene, The Hotel is following the Health SOP’s and protocols as mandated by the government. This is also highlighted on the first page of our website. The government has created the SOP’s and rules. While at times we may find them annoying and of inconvenience, I am sure you agree with us that the SOP and Rules that are in place for Covid- 19 mitigation must be followed, implemented and respected by all. These include wearing of face masks at all times when in the guest areas of the hotel, and showing us the digital app before you enter the building ( the app shows that you are healthy and not currently suffering from Covid-19 and it is a process that will take no more than 3 seconds of your time). Hyatt House Kuala Lumpur, Mont Kiara is always committed to upholding the highest standards of cleanliness. Our hotel continues to diligently implement enhanced cleaning measures and operational protocols, including initiating high-touch cleaning measures on things like elevator buttons, doorknobs, and places like public areas, restaurants, meeting spaces and guestrooms, in an effort to ensure our guests and colleagues remain in a healthy and safe environment. The hotel is also certified by the government as a “Clean & Safe Malaysia” property. In addition, Hyatt House Kuala Lumpur, Mont Kiara is GBAC STAR™ accredited. The Global Biorisk Advisory Council's GBAC STAR™ facility accreditation program is the cleaning industry’s only outbreak prevention, response, and recovery accreditation for facilities. We work very closely with the government and the Ministry of Health has done a fantastic job in managing the pandemic and the country now has one of the highest percentages ( in south east asia) of population fully vaccinated and also who have received the third booster. On your next stay, you may want to book a one bedroom suite (50sqm in size) or a two bedroom suite ( from 65 sqm in size). These are large units that are very suitable for extended stays and make it ideal to work from home. These rooms are different from the Standard rooms (28sqm in size) that you booked. The larger rooms/Suites come equipped with a kitchen and a very large desk, which is very convenient indeed to for working on a computer. Best rates are available on Hyatt.com and special discounts are offered for guests who are employed in various industries such as healthcare and others. And if an eligible rate was booked, you can also earn points under the World of Hyatt Loyalty program We can also confirm that the hotel did not and never did charge your credit card twice. As with all guests who stay with us, the credit card is only charged upon their checkout. You may wish to check with your bank if your card was charged for your stay. During the time you made the booking, a valid credit card is required in order to guarantee the room for your arrival. For the gym and the games room, we offer all guests the ability to book from the comfort of their room by using the digital QR code. The gym is available 24 hours a day. In the interest of safety and health ( as you most likely would not be using a facemask when you are working out in the gym), we thus limit the number of persons in the gym at any one to only 2 persons. Hence the need to use the simple and fast digital QR code to make the booking for the gym. There is no need to download any app for this booking. It takes just a quick 10 seconds to make the booking digitally. We want to position Hyatt as the safe, secure and reliable brand of choice based on safety and wellbeing. We will work hard to continue to create a sense of comfort, confidence and competence where our guests and customers can book with confidence and stay with peace of mind. Regarding your AC, we have checked and discovered that the timer in your room was manually set on the AC control unit to automatically switch off the AC after the room reached the set temperature. The hotel also provides a self service laundry on the 37th floor. It costs approximately RM 10 for a full wash load and RM 10 for a full dryer load. This pricing is the same as the other self-service laundry’s located on the roadside. However when you do the laundry at the hotel, you can also swim in the pool or work out in the gym while waiting for your laundry to be done. The self service laundry facility is a gesture that we provide to make the routines and stay for our guests are more comfortable. You can also use the same day laundry valet services if you wish as that is provided in the hotel. The other rooms in the hotel (one bedroom suites and two bedroom suites) also come with laundry and dryer machines in the rooms- all of which make it very convenient for extended stays. Thank you for the opportunity to look after you during you stay. Thank you and we look forward to your next stay at Hyatt House Kuala Lumpur. Best Regards, Bennett Peter General Manager Hyatt House Kuala Lumpur, Mont ‘Kiara
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Jazzshooi wrote a review Jun 2022
Malaysia13 contributions7 helpful votes
5 of our member (with 3 kids) stay 2 bedroom suite and it's feel comfortable. it's ome 2 King size bed and 1 sofa bed...room was clean...sure will stay again. only 1 things need improve is add more variety of choice for breakfast
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Review collected in partnership with Hyatt Hotels
Date of stay: May 2022
Value
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Location
Cleanliness
Service
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1 Helpful vote
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Response from Bennett Peter, General Manager at Hyatt House Kuala Lumpur, Mont Kiara
Responded 2 weeks ago
Dear jazzshooi, Thank you for your kind words. The hotel has just been once again awarded the Y2022 Trip Advisor Travelers Choice awards and we are honored that our guests are delighted with their stay. We look forward to see you soon with the family! Best Regards, Bennett Peter General Manager Hyatt House Kuala Lumpur, Mont ‘Kiara
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crowland105 wrote a review Jun 2022
1 contribution1 helpful vote
Had a great short and sweet staycation to celebrate 2 friends' birthdays - the Suite with the terrace was a excellent place to hang out and chill, the view was wonderful both day and night. Definitely highly recommended!
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Review collected in partnership with Hyatt Hotels
Date of stay: June 2022
Value
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Location
Cleanliness
Service
Sleep Quality
1 Helpful vote
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Response from Bennett Peter, General Manager at Hyatt House Kuala Lumpur, Mont Kiara
Responded 2 weeks ago
Dear crowland105, We are so happy to hear that you and your friends enjoyed the Sky Terrace Suite at Hyatt house Kuala Lumpur, Mont Kiara. It truly offer the most amazing city skyline views of KL city and is a wonderful place to watch the city lights. Thank you for taking your time to share your review with us and thank you for recommending us to your friends and family. Best Regards, Bennett Peter General Manager Hyatt House Kuala Lumpur, Mont ‘Kiara
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edmundfoo wrote a review Jun 2022
Kuala Lumpur, Malaysia6 contributions12 helpful votes
Short business trip with good Mont Kiara neighbouring accessibility to foods and beverages including shopping. Nice and safe environment around Mont Kiara by walking distance to all preferred outlets!
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Review collected in partnership with Hyatt Hotels
Date of stay: June 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
1 Helpful vote
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Response from Bennett Peter, General Manager at Hyatt House Kuala Lumpur, Mont Kiara
Responded 3 weeks ago
Dear edmundfoo, Thank you for taking your time to share your review with us. We are very delighted to hear that you had a great stay. Your feedback has helped the hotel to be awarded the Y2022 Trip Advisor Traveler’s Choice Award! Thank you so much and we appreciate your loyalty to Hyatt. Best Regards, Bennett Peter General Manager Hyatt House Kuala Lumpur, Mont ‘Kiara
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kysum90 wrote a review Jun 2022
Singapore, Singapore1 contribution1 helpful vote
I have stayed at the Hyatt House on several occasions since 2019. However , service seems to be getting worse each time I revisit. On 31 May 2022 , there was no ready room upon checkin at 3.30pm . And on 4 June on a return visit , my room was ready only at 6 pm . This is not acceptable to me .
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Review collected in partnership with Hyatt Hotels
Date of stay: June 2022
Value
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Location
Cleanliness
Service
Sleep Quality
1 Helpful vote
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Response from Bennett Peter, General Manager at Hyatt House Kuala Lumpur, Mont Kiara
Responded 3 weeks ago
Dear kysum90, Thank you for your review. I can understand your frustrations and I feel we have let you down as your room was not ready at check in. We want to work hard to win back your trust and we do hope you will allow us another opportunity to be of service to you in the near future. Please kindly convey my sincere apologies to your family for the inconvenience that you faced. Please accept my sincere apologies for the inconvenience you experienced. I can assure you that this is not the standard that we normally adhere to as our team members are encouraged to make every effort to exceed our customer’s expectations. It is clear that on this occasion, we failed to live up to our standards. While it is never pleasant to hear that we did not meet the expectations of a valued guest, we appreciate you bringing these matters to our attention as it will assist us to continue to improve our level of service. At Hyatt House Kuala Lumpur, we strive to put our customers at the center of everything we do. I am well aware that there is a wide range of travel options to choose from, and thus, am grateful that you have continued to support Hyatt. We do not take this for granted. I know that you have high expectations of us, and we failed to meet those expectations. On behalf of Hyatt House Kuala Lumpur, I offer both of you our unreserved apology, and pledge to win back your confidence. The hotel has recently been awarded the Y2022 Trip Advisor Travelers choice award and we hope we may have another opportunity to ensure your next stay is a comfortable and pleasant one. Thank you for this opportunity to share our thoughts with you. Best Regards, Bennett Peter General Manager Hyatt House Kuala Lumpur, Mont ‘Kiara
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DixonChew wrote a review Jun 2022
Penang Island, Malaysia11 contributions4 helpful votes
Business & Leisure, City & resort. You have it all here. Surrounded by list of good & unique restaurants and Cafes, including some bars. It covers gathering for friends & business entertainment. It is located in an upscale residential area where a lot of expatriates are residing here. Daily living needs are abundance here and surrounding area is very walkable.
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Review collected in partnership with Hyatt Hotels
Date of stay: May 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
1 Helpful vote
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Response from Bennett Peter, General Manager at Hyatt House Kuala Lumpur, Mont Kiara
Responded 4 weeks ago
Dear DixonChew, Thank you for taking your time to share your review with us. We are happy to hear that you are satisfied with the experience. Mont Kiara is truly and enjoyable and convenient place to visit and stay. We hope to see in the neighborhood again soon. Thank you Best Regards, Bennett Peter General Manager Hyatt House Kuala Lumpur, Mont ‘Kiara
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soonseng1992 wrote a review May 2022
Penang Island, Malaysia1 contribution1 helpful vote
Room 3105 got cockroach pls clean your room before letting ur guest stay.. we paid rm 500+ expecting a better n cleaner room.. cockroaches is what I hated the most.. disgusting will never stay in ur hotel ever again
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Review collected in partnership with Hyatt Hotels
Date of stay: May 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
1 Helpful vote
Helpful
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Response from Bennett Peter, General Manager at Hyatt House Kuala Lumpur, Mont Kiara
Responded 4 weeks ago
Dear soonseng1992, Greetings from Hyatt House Kuala Lumpur, Mont ‘Kiara! Thank you for your personal review on Trip advisor. We have addressed this matter with you immediately in our email correspondence sent to you on the 1st of June 2022. We will continue to create a sense of comfort, confidence and competence where our guests and customers can book with confidence and stay with peace of mind. Hyatt House Kuala Lumpur continues to be the leading choice of hotel for MNC companies and Malaysian residents who want a safe, comfortable and reliable hotel for their long stay needs. Our guests appreciate the health protocols & procedures that are consistently implemented at the hotel. These are actions that are in line with the hotel’s GBAC Star Accreditation, Clean & Safe Malaysia Certification and procedures and protocols of the Ministry of Health and the World Health Organization (WHO). Thank you once again for the opportunity to now address your concern. We look forward to welcoming you back to the hotel. Best Regards, Bennett Peter General Manager Hyatt House Kuala Lumpur, Mont ‘Kiara
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Ken C wrote a review May 2022
Singapore, Singapore2 contributions2 helpful votes
Dishonest staff. I realised that I’ve left my belt in the room after I checked out. Made a call back to Hyatt house but was told that there was nothing left behind. My wife confirmed that she saw the belt before we checked out, she thought that I’ll will wear it so she did not place it in the luggage. Didn’t realise that Hyatt’s standard had drop to such level.
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Date of stay: May 2022Trip type: Travelled on business
Room Tip: Be careful with your belongings
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1 Helpful vote
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Response from Bennett Peter, General Manager at Hyatt House Kuala Lumpur, Mont Kiara
Responded 26 May 2022
Dear Ken C, Greetings from Hyatt House Kuala Lumpur, Mont ‘Kiara! Thank you for your feedback. We were very concerned to read about this accusation. This accusation is completely wrong. We have shared our detail findings with you via a separate message to your personal email. As stated in our correspondence with your good self, we can confirm that the hotel did not take any of your belongings nor did we take any belt of yours. Our managers checked the room after you left and you did not leave any of your belongings in the room. CCTV recordings also verify the procedures that we have done. We are very sure that no staff of ours has taken any of your belongings. You did not leave any belongings in the room after you checked out. Honesty and integrity continue to be our core values among our associates and we always strive to ensure that this confidence is always upheld by our associates. Thank you for staying with us and we wish you a safe journey to your next destination Yours faithfully, Bennett Peter General Manager Hyatt House Kuala Lumpur Mont Kiara
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PRICE RANGE
$77 - $89 (Based on Average Rates for a Standard Room)
LOCATION
MalaysiaWilayah PersekutuanKuala Lumpur
NUMBER OF ROOMS
298
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Frequently Asked Questions about Hyatt House Kuala Lumpur, Mont Kiara
Which popular attractions are close to Hyatt House Kuala Lumpur, Mont Kiara?
Nearby attractions include 1 Mont' Kiara (0.2 km), P&C Cocktail bar (0.4 km), and The Edge Galerie (0.2 km).
What are some of the property amenities at Hyatt House Kuala Lumpur, Mont Kiara?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Hyatt House Kuala Lumpur, Mont Kiara?
Top room amenities include a kitchenette, a minibar, and air conditioning.
What food & drink options are available at Hyatt House Kuala Lumpur, Mont Kiara?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Hyatt House Kuala Lumpur, Mont Kiara?
Yes, parking is available to guests.
What are some restaurants close to Hyatt House Kuala Lumpur, Mont Kiara?
Conveniently located restaurants include Naughty Nuri's, Mercat Barcelona Gastrobar, and Marta's Kitchen Paella Tapas.
Are there opportunities to exercise at Hyatt House Kuala Lumpur, Mont Kiara?
Yes, guests have access to a pool and a fitness centre during their stay.
Are any cleaning services offered at Hyatt House Kuala Lumpur, Mont Kiara?
Yes, dry cleaning and laundry service are offered to guests.
Does Hyatt House Kuala Lumpur, Mont Kiara offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Hyatt House Kuala Lumpur, Mont Kiara?
The staff speaks multiple languages, including English, Chinese, and Malay.
Are there any historical sites close to Hyatt House Kuala Lumpur, Mont Kiara?
Many travellers enjoy visiting Kuala Lumpur City Gallery (5.1 km), Rumah Penghulu Abu Seman (7.3 km), and Istana Negara (2.3 km).