Had the pleasure of staying here for five nights whilst in Kuala Lumpur from the UK with my wife in June. The rooms are really spacious and well laid out with lots of amenities. Bed really comfortable and bathrooms with great power shower. Staff were really friendly and helpful and rooms attended on a daily bases. A really good location for travellers with 163 Shopping and Dining Mall next door… with lots of good eateries. I would stay again and recommend the Hotel. Didn’t have any issues whatsoever!!
This visit came to meet a friend who is staying in Malaysia. It was difficult to prepare in advance because it was in the corona, but it was smooth to enter and leave the country by preparing in advance. I didn't have to worry because the hotel's corona measures were well done. The hotel is located in the center of Mont Kiara, the location is OK, the staff and rooms are clean and satisfying. But i think that breakfast need to improve.
Writing this from the perspective of a remote worker/extended-stay focus/Hyatt KL perspective. When I took video calls from the hotel room from this Hyatt after staying a few days at the Alila Bangsar, my senior execs joked and asked if I lost my wallet judging from the backdrop. Look, it's a Hyatt House, and I'm not expecting the Four Seasons Langkawi, but the reality is that this Hyatt is in name only post-pandemic and as of June 2022, is not an ideal choice for remote work from multiple aspects. More importantly, the team is generally short on reception/hospitality and the hotel has a distinctive cost-control mode across the board, compared to the other chain brands and hotels in KL. If I developed out a nice mixed-used development in the middle of, let's say Ohio on the middle of the highway, I'd hire the GM of this property to make sure my property turns a profit every quarter. To run an actual hospitality business that makes guests feel valued post-COVID? Not so much. Don't expect any Hyatt recognition here up to Explorist, and I would not expect any Globalist recognition at this point either. The Hyatt Place in Bangkok, in contrast, has an older property and will proactively offer upgrades to best available, regardless of status. Frankly, I'd think the GM would even take away free breakfast if he had control over brand standards, and give you negative points as a Hyatt loyalist. Front desk failed to proactively offer late checkout of any sort and may have double charged my card twice after booking from the Hyatt website (will have to check on this later). Internet speed is capped at 10mbps - not ideal for international calls and not up to par with any of the other business hotels in the city. Other aspects that make the property unideal are the building hallways - they're loud, echo-ey, and any small conversation outside (or rain) will permeate back into your room, no matter which floor you're on. COVID controls are truly well and alive in this hotel, moreso than the Ritz KL, Alila, and Grand Hyatt - It makes going in and out incredibly time consuming, basically don't expect to get any use of the hotel gym, or any of the other amenities without making a manual reservation process. It's all friction at the end of the day. You can say it's for safety, sure - I'll take my dollars elsewhere where the hotel competition isn't quite as strict. Honestly, I wouldn't be surprised if this is another cost-control measure disguised as a COVID precaution. AC is surprisingly great, but turns off in the middle of the night or prolonged active use. Would not be surprised if this was cost-controlled as an expense. That said, great location and property otherwise! It's too bad that the reductions make this a glorified Airbnb with internet speed limits. I would highly consider the Alila Bangsar or Grand Hyatt if you are looking for a classic Hyatt experience, and maybe the occasional stay at the Hyatt House for access to in-unit washers (but at 10 RM a pop).…
5 of our member (with 3 kids) stay 2 bedroom suite and it's feel comfortable. it's ome 2 King size bed and 1 sofa bed...room was clean...sure will stay again. only 1 things need improve is add more variety of choice for breakfast
Had a great short and sweet staycation to celebrate 2 friends' birthdays - the Suite with the terrace was a excellent place to hang out and chill, the view was wonderful both day and night. Definitely highly recommended!
Short business trip with good Mont Kiara neighbouring accessibility to foods and beverages including shopping. Nice and safe environment around Mont Kiara by walking distance to all preferred outlets!
I have stayed at the Hyatt House on several occasions since 2019. However , service seems to be getting worse each time I revisit. On 31 May 2022 , there was no ready room upon checkin at 3.30pm . And on 4 June on a return visit , my room was ready only at 6 pm . This is not acceptable to me .
Business & Leisure, City & resort. You have it all here. Surrounded by list of good & unique restaurants and Cafes, including some bars. It covers gathering for friends & business entertainment. It is located in an upscale residential area where a lot of expatriates are residing here. Daily living needs are abundance here and surrounding area is very walkable.
Room 3105 got cockroach pls clean your room before letting ur guest stay.. we paid rm 500+ expecting a better n cleaner room.. cockroaches is what I hated the most.. disgusting will never stay in ur hotel ever again
Dishonest staff. I realised that I’ve left my belt in the room after I checked out. Made a call back to Hyatt house but was told that there was nothing left behind. My wife confirmed that she saw the belt before we checked out, she thought that I’ll will wear it so she did not place it in the luggage. Didn’t realise that Hyatt’s standard had drop to such level.