Equatorial Plaza Jalan Sultan Ismail, Kuala Lumpur 50250 Malaysia
E-mail hotel
12 people are viewing this hotel
Hotel direct offer!SATURDATE WITH KAMPACHI
$249
Fully refundable before 27/09/23
No prepayment needed
$249
Fully refundable before 29/09/23
Get rewarded with One Key
$249
$211
Fully refundable before 27/09/23
Hotels.com$248
Trip.com$246
Travelocity$248
View all 14 deals
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Other miscellaneous taxes and hotel fees which are not fixed or due at time of booking may be payable at the property at time of stay. Please see our partners for more details.
Full view
View all photos (1,581)1,581
Traveller (1492)
Room & Suite (285)
Videos (2)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
About
#1 of 837 hotels in Kuala Lumpur
Location
Cleanliness
Service
Value
Travellers' Choice
The re-making of Hotel Equatorial Kuala Lumpur as EQ has been a milestone in Malaysia’s hospitality industry. Recently named by Travel + Leisure Asia as Best City Hotel in Malaysia, EQ is also Tripadvisor’s #1 ranked hotel in Kuala Lumpur since 2019. The magnificent 52-storey tower is in the heart of Kuala Lumpur’s famed Golden Triangle. It is the centrepiece of the new Equatorial Plaza, which offers 440 guestrooms and suites with luxurious amenities and impressive city views from every vantage point. Being in close proximity to the famous Petronas Twin Towers, Pavilion Kuala Lumpur, Kuala Lumpur Convention Centre, and other attractions makes EQ the ideal hotel for leisure and business travellers. EQ is also home to some of the city’s most highly-regarded restaurants and bars. Nipah, the all-day dining restaurant, serves pan-Asian and Western cuisine. Kampachi is an award-winning restaurant that has been around for over four decades, offering the finest of Japanese cuisine. Étoile Bistro is a rebirth of the previous street-side bistro, now swankier than ever. Bottega Lounge serves Mediterranean bites with daily afternoon tea. Its signature rooftop Sky51 is the next landmark entertainment destination under the stars - Sabayon is a contemporary European fine dining restaurant with an award-winning wine list, and Blue is the bespoke speakeasy rooftop bar and lounge with tantalising cocktails. The 5-star accredited hotel is also Green Building Index (GBI) Gold-certified and is among the most energy and resource-efficient buildings in the city.
Read more
Suggest edits to improve what we show.Improve this listing
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Evening entertainment
Kids stay free
Highchairs available
Electric vehicle charging station
Valet parking
Paid private parking on-site
Wifi
Pool / beach towels
Infinity pool
Pool with view
Outdoor pool
Shallow end in pool
Yoga classes
Yoga room
Fitness / spa changing rooms
Fitness classes
Personal trainer
Sauna
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Complimentary welcome drink
Happy hour
Kid-friendly buffet
Kids' meals
Outdoor dining area
Snack bar
Special diet menus
Wine / champagne
Rooftop bar
Airport transportation
Car hire
Taxi service
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot bath
Foot massage
Full body massage
Massage
Neck massage
Steam room
Rooftop terrace
24-hour security
Baggage storage
Concierge
Currency exchange
Executive lounge access
Newspaper
Non-smoking hotel
Outdoor furniture
Sun loungers / beach chairs
Sun umbrellas
ATM on site
Doorperson
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
Show more
Room features
Allergy-free room
Blackout curtains
Air conditioning
Desk
Dining area
Coffee / tea maker
Cable / satellite TV
Bidet
Bathrobes
Housekeeping
Interconnected rooms available
Room service
Safe
Seating area
Sofa
Telephone
VIP room facilities
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Minibar
Electric kettle
Flatscreen TV
On-demand films
Radio
Walk-in shower
Bath / shower
Complimentary toiletries
Hair dryer
Show more
Room types
City view
Landmark view
Pool view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Great View
Languages Spoken
English, Chinese, Malay
Location
100Great for walkers
Grade: 100 out of 100
178Restaurantswithin 0.5 km
28Attractionswithin 0.5 km
Equatorial Plaza Jalan Sultan Ismail, Kuala Lumpur 50250 Malaysia
E-mail hotel
Getting there
Raja ChulanKuala Lumpur Rapid KL4 min
Bukit NanasKuala Lumpur Rapid KL8 min
738Reviews21Q+A100Room tips
Reviews
Traveller rating
- 685
- 36
- 10
- 2
- 5
Time of year
Traveller type
Language
More
Selected filters
- Filter
- English
Popular mentions
Sort by:
Most Recent
This is my 1st review after having stayed over business events in EQ KL for 5 or 6 times since they opened. Had a business event for the last couple of days in EQ and the Team never fail to meet our expectation. Great dedication performed by Sales, Front Office, Banquet and Housekeeping team! The team always there to support onsite thus providing memorable experience to me and my group. Please, please keep up the great hospitality work!
Read more
Date of stay: September 2023Trip type: Travelled on business
Value
Location
Service
Room Tip: book in advance!
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from EQ Kuala Lumpur, General Manager at EQ Kuala Lumpur
Responded 6 days ago
Dear Alexander W, Our sincere gratitude for your continuous support and the fantastic review you've shared. It's always a pleasure to welcome you back to EQ Kuala Lumpur, and we are truly honored to have been your choice for business events on multiple occasions. We are thrilled to hear that your recent business event at EQ was a success and that our team in particular S&M, Front Office, Banquet, and Housekeeping teams were able to meet and even exceed your expectations. Our team's dedication to ensuring a seamless and memorable experience for you and your group is a testament to their commitment to excellence. It's our mission to provide exceptional service and support during your events, and we are delighted that our team was always there to assist onsite. Creating memorable experiences for our valued guests is at the core of what we do, and your satisfaction is our greatest reward. We genuinely appreciate your kind words and encouragement. Your feedback inspires us to continue delivering top-notch hospitality. Thank you for choosing EQ Kuala Lumpur, and we look forward to the privilege of welcoming you back for many more successful business events in the future. Best regards, Gerard Walker General Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
Hotel's Favourite
A wonderful discovery. I have always selected the hotels in KL based on location which is near Pavilion, Starhill or KLCC as that’s where my meetings are held. I was asked to try EQ instead as my company has an ESG position and it turned out EQ is the only Green Building Gold 5 star hotel in town. I was booked into a Deluxe room with a view of Twin Towers (big plus) and the bed….was amazing. It’s so comfortable , air cond was quiet and there’s always a nice, subtle fragrance in the room. Breakfast was sumptuous and there is an amazing Japanese restaurant “Kampachi” there and the Etoile Bistro has great coffee and conducive for meetings too. The best part is this hotel is like 5-6 minutes walk to both KLCC and Pavilion if you go to B1 and walk from the road outside Etoile there. I never realised before. I will stay here again when I am back! 5 star experience and rooms are indeed better than other 5 stars in the city. …
Read more
Date of stay: March 2023Trip type: Travelled solo
Value
Location
Service
Room Tip: Stay here! It’s worth it. Great service and value - better than most 5 stars in KL
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
6 Helpful votes
Helpful
Response from EQ Kuala Lumpur, General Manager at EQ Kuala Lumpur
Responded 27 Mar 2023
Dear Christine T, Thank you for taking the time to share your wonderful experience at EQ Kuala Lumpur. We are thrilled to hear that you had a fantastic stay with us and that our green initiatives, comfortable rooms with stunning views, and convenient location were just what you were looking for. It is always a pleasure to hear such positive feedback from our guests, and we are glad to know that you enjoyed our sumptuous breakfast, amazing Japanese restaurant "Kampachi," and great coffee at Etoile Bistro. We take pride in providing exceptional service and amenities to all our guests, and we are glad to know that we have met your expectations. It is also great to read that our location was perfect for your needs and that you had such a great stay with us. As you mentioned in your review, we are blessed to be located right in the heart of Kuala Lumpur! I am glad that everything from facilities to location to our F&B offerings was to you liking. Thank you for choosing EQ Kuala Lumpur for your stay, and we hope to have the opportunity to serve you again soon. Best regards, Gerard Walker General Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
EQ’s roof-top bar with panoramic views of KL and the highlands and inventive, delicious drinks, are reasons enough to stay, but there is more: attentive discrete service, excellent restaurants (treat yourself to top-grade imported seafood at the iconic Kampachi), and thoughtful details throughout. My wife and I had a great getaway and we noticed that EQ is also a popular choice for families and business people. EQ deserves being recognized as the best city hotel in Malaysia by Travel & Leisure Asia 2022.
Read more
Date of stay: September 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from EQ Kuala Lumpur, General Manager at EQ Kuala Lumpur
Responded 1 week ago
Dear goheckkheng, We were absolutely thrilled to read your fabulous review on TripAdvisor, and we wanted to take a moment to express our heartfelt thanks for your generous words. Your recognition and appreciation mean the world to us. Your description of EQ Kuala Lumpur as a "prize-winning hotel" is incredibly gratifying. We are delighted to know that we have been able to meet and exceed your expectations in various aspects of your stay. We are pleased to hear that you enjoyed our rooftop bar with its panoramic views of Kuala Lumpur and the highlands. Creating memorable moments and offering inventive and delicious drinks is what we strive for, and it's wonderful to know that we succeeded in providing you with a remarkable experience. Thank you for your kind words about our excellent dining options, including the iconic Kampachi. We aim to offer a diverse range of culinary experiences to cater to the tastes of our valued guests. Providing attentive and discreet service is one of our top priorities, and we are thrilled that you noticed and appreciated the efforts of our team members. It warms our hearts to read that you noticed and appreciated the thoughtful details we have incorporated throughout the hotel. We believe that it's the little things that make a big difference in creating memorable stays. We are humbled by your recognition and the accolades you mentioned, including Travel+Leisure Asia 2022 and Travel+Leisure World's Best Awards 2023 - No. 1 City Hotel in Malaysia. Such acknowledgments inspire us to continue delivering the very best to our cherished guests. Your feedback goes a million miles in motivating our team to maintain and enhance our standards of excellence. Thank you for choosing EQ Kuala Lumpur, and we look forward to welcoming you and your wife back for another exceptional getaway. Best regards, Gerard Walker General Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Very good impressions. Staff is very attentive and caring, but never nosy or pesky. Level of service 10 out of 10. Apparently, a very thorough managerial work is conducted behind the scenes. Definitely recommend.
Read more
Date of stay: September 2023Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from EQ Kuala Lumpur, General Manager at EQ Kuala Lumpur
Responded 1 week ago
Dear ROMAN L, Thank you very much for taking the time to share your impressions of your recent stay with us. We are truly delighted to hear that you had such a positive experience at our hotel. Your kind words about our staff being attentive and caring are greatly appreciated. We take pride in our team's commitment to providing top-notch service while respecting our guests' privacy and preferences. Your rating of 10 out of 10 for our level of service is the highest compliment we could receive, and we couldn't be happier to have met your expectations. Behind the scenes, our dedicated team works diligently to ensure that every aspect of your stay is seamless and exceptional. We are delighted that their efforts have contributed to your positive experience. Your recommendation means the world to us, and we genuinely appreciate your trust in us. We hope to have the pleasure of welcoming you back in the future. Thank you again for choosing EQ, and we look forward to the privilege of welcoming you back for another outstanding stay. Best regards, Gerard Walker General Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
So to this point after traveling so much, I recently only post if I'm blown away or horrified. This time horrified. Booked the hotel's airport transfer at premium price as after 20h travel I wanted smooth sailing - had to wait after arrival for 15-20 min as he was not there waiting for me, no sign with my name at all, it's not even the hotel's car its a random transfer service. Got in the car parched, no water in the car like you normally get. Wondered what did I paid premium for?! No communication between teams, it's a joke, like it's a brand new hotel but it is not. Ask concierge, no, ask spa, no ask pool attendant... so on, and noone knows what's going on. No attempt to be helpful, ask for a drink at pool, no unless it is the room service menu its not available - don't even try to ask if it is possible, keep getting straight NO from everyone here. So not a luxury hotel, they don't cater to intolerance/allergies either. I asked for a simple request to accommodate my meal at the rooftop restaurant, but again a NO, I only asked if i could get the two appetisers instead of the desert as I am intolerant to the ingredients in the desert options. I could not get the menu at lower cost without desert, and could not get a substitute. Suggested I take the vegetarian menu which was much bigger and more expensive, which at least 3-4 courses included ingredients of my intolerance.I'm amazed not just at they're attitude, but as the restaurant is never fully booked, they give up revenue for a so called principle. Unfair to other guests, well, unfair to me who unfortunately can't enjoy the foods I used to love, and now you can't try to accompany me. Spa receptionist stated that I looked really tired, thank you, I need that compliment. Suggested I get some ice for the dark circles around my eyes, not that she brought me any. Spa therapist had a stuffed nose and kept sniffing, it was not only annoying, but she didn't wear a face mask, so now as I am leaving the hotel for the next of my 3 week holiday, I'm getting the flu. Treatments not great, feels like something your partner would give you, not someone who's educated in the field, rushed and not mindful like you'd expect. Wifi poor, everything you try to watch is blurred and pixels are horrible. Asked maybe 10 times for dairy milk substitute for the room, had to keep asking. And when I put do not disturb on and said I'm going to bed, they kept coming (with dairy milk first of all) and knocking on my door. Went to get a check out the evening before to avoid having to get up earlier than necessary, this was an issue. The cab I had ordered no-one knew about, had to wait till they spoke to concierge. The, concierge comes, and again I'm asked to wait. I said, I came down to make it easier for my departure, if I have to sit here and wait an hour tonight what's the point? After a lot of complaining/suggestions, yes, I do complain if it is too much, I'm used to hotel staff going above and beyond in luxury hotels/resorts, so I tried to overlook it in the beginning, but when it is on and on bad service I need to voice my opinion. I got a wine sent to my room an apology after asking for it - it was a sad 3/4 bottle of a white wine I told them today at the latest I can't stand. Check out was meant to go smoothly as I asked concierge to have a pre booked taxi for me so I didn't have to get up earlier than necessary, not to any surprise reception hadn't heard anything about this and I had to wait once more for a car to get there. I also tried to do pre check out the night before, as normally that is no issue anywhere, and I had nothing charged to the room, but no, that was not something they could do. The "go above and beyond" principle has definitely not been implemented here, and improve communication, don't say say and send me to your colleague just to get sent to another colleage and then in the end get a NO!…
Read more
Date of stay: September 2023Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from EQ Kuala Lumpur, General Manager at EQ Kuala Lumpur
Responded 1 week ago
Dear Travellife85, Thank you for your feedback and highlighting the unfortunate incident and challenges that you encountered during your recent stay with us at EQ Kuala Lumpur. I truly understand how frustrating this can be. Please know that we take your feedback very seriously, and I want to address each of your concerns individually. Airport Pick-Up: We are genuinely sorry for the delay you experienced with our airport transfer service. Our records indicate that our assigned personnel at the airport were present promptly based on your estimated time of arrival, which was 1440hrs. However, we understand that you arrived at the arrival hall at approximately 1606hrs. Normal arrival time at this time of the day is between 30 to 45 minutes after the flight has landed. Despite the 1-and-a-half-hour delay, I am pleased to know that our airport representative has able to resolve your transfer alternative to EQ with an alternate car. Communication and Service Coordination: Your feedback about the lack of communication and coordination between our teams is well-noted. It is to be noted here that you have had numerous WhatsApp conversations with our Concierge team regarding transportation, meals and spa; all of which was accorded based on your requests. When you checked with the Front Desk regarding your transportation out, the guest services assistant promptly spoke to her concierge counterpart and the transportation was available for your departure as requested. At the poolside, we offer our guests the Room Service menu as we do not have an operating license for a F&B outlet at the poolside, which was offered immediately. Special Dietary Requirements: We sincerely apologize for not being able to fully accommodate your dietary requirements during your dining experience at our rooftop restaurant. Our Sabayon team frequently accede to special dietary requests which is outside the menu but due to a last minute request, the culinary team was not able to provide other alternatives but the vegetarian menu. Spa Experience: We regret that your spa experience did not meet your personal expectations. We reviewed your preferences and had indicated a medium pressure which was accorded. During your second treatment, we acknowledge that the therapist should have worn a mask but it is worth noting that you expressed satisfaction with the treatment provided to the Spa Manager. However, we will further review our spa procedures and ensure that therapists maintain the highest standards of service. WIFI – A high bandwidth WIFI services is provided throughout the hotel for all our guests. During the length of your stay, we had a number of corporate guests accessing the public WIFI services and experienced no issues with streaming, video conference calls or Netflix. We regularly conduct speed test of our WIFI services and noted that it had 200mbs download and 247mbs upload on the days of stay. Room Requests: We regret that you had to repeatedly request dairy milk substitutes for your room and experienced interruptions even after indicating "Do Not Disturb." We have reviewed the security footages on the floor with the floor supervisor report and at no time did anyone staff member call on your room with your “Do not disturb” being switched on. We apologize that the milk substitutes was not in your room upon arrival and have subsequently provided it. Your feedback is valuable to us, and we thank you for giving us the opportunity to address these issues. We hope you will consider staying with us again in the future, where we aim to provide you with a much-improved experience. Best regards, Gerard Walker General Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Did my booking thru Ms Radhika from reservation for my wedding anniversary. She actually did an excellent super arrangement ,was so impressed with the excellent room set up for our wedding anniversary not forgetting the cake with and impressive welcome card . Super view from our room . Overall we had an excellent stay experience and very memorable one .
Read more
Date of stay: September 2023Trip type: Travelled as a couple
Value
Location
Service
Room Tip: A must stay hotel great experience
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from EQ Kuala Lumpur, General Manager at EQ Kuala Lumpur
Responded 1 week ago
Dear Nomad63927726763, Thank you for your heartfelt feedback and for choosing EQ Kuala Lumpur to celebrate your wedding anniversary. We are truly delighted that you had an exceptional and memorable stay with us. Radhika from our reservation team will be overjoyed to hear about your appreciation for her excellent service in arranging your stay. She takes great pride in ensuring that special occasions like yours are celebrated in a remarkable way. It warms our hearts to know that you were impressed with the room setup and the thoughtful touches. We aim to create unforgettable moments for our guests, and it's wonderful to hear that we succeeded in making your anniversary special. Your 5-star rating on TripAdvisor is truly appreciated and a testament to the hard work and dedication of our team. We take immense pride in delivering exceptional experiences to our guests. Once again, thank you for celebrating this special milestone with us. We hope to have the privilege of welcoming you back for more memorable moments in the future. Best regards, Gerard Walker General Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hotel is amazing and so are the staff particularly Farrah, Aliff and Reuben. Nothing was a trouble to them. Loved Level 29 with infinity pool, spa,saunas and rainforest shower. Breakfast good with lots of choices and a great location for sighseeing. Would definitely recommend
Read more
Date of stay: September 2023Trip type: Travelled as a couple
Value
Location
Service
Room Tip: Great convenient location
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from EQ Kuala Lumpur, General Manager at EQ Kuala Lumpur
Responded 1 week ago
Dear carol w, We're thrilled to hear that you had an amazing experience, and it's truly heartwarming to know that you enjoyed your time with us. We're especially delighted to hear that Farrah, Aliff, and Reuben left a positive impression on you. They are indeed exceptional team members who take great pride in ensuring our guests' comfort and satisfaction. Your kind words will serve as a source of motivation for them to continue delivering excellent service. It's fantastic to hear that you enjoyed our Level 29 facilities, including the infinity pool, spa, saunas, and rainforest shower. We designed these amenities to provide our guests with a truly relaxing and rejuvenating experience. We're also pleased to know that you found our breakfast offerings to your liking and that our location was convenient for your sightseeing activities. Thank you for choosing to stay with us, and we look forward to welcoming you back for another fantastic stay. Best regards, Gerard Walker General Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My room has a good view and i am happy with room. The b/fast was superb with the Roti Canai should not be missed. My appreciation to Aslina from Front Office for arranging my room needs. Overall I had a warm hospitality during my recent stay.
Read more
Date of stay: September 2023Trip type: Travelled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from EQ Kuala Lumpur, General Manager at EQ Kuala Lumpur
Responded 1 week ago
Dear Frewen Chiew, Thank you for choosing to stay with us once again at EQ Kuala Lumpur, and for taking the time to share your feedback. We are thrilled to hear that your stay was enjoyable and that you had a wonderful experience. We greatly appreciate your kind words regarding Aslina from our Front Office team. It's rewarding to hear that she provided you with exceptional service, ensuring your stay was comfortable and met your needs. It's also wonderful to know that you had the opportunity to enjoy the magnificent view from your room and savored our breakfast offerings, especially the delicious Roti Canai. Our culinary team takes great pride in crafting delightful dishes for our guests to relish. Your continued support and warm feedback are truly valued, and we look forward to welcoming you back to EQ Kuala Lumpur in the near future. Best regards, Gerard Walker General Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Took the family for a Merdeka staycation at EQ. First time here and was not disappointed at all. Fantastic room, able to have 2 rooms side by side with a single privacy door that allows for families to cross into the other room without having to change! Fantastic views from the room and from the Sky 51 deck. Service was amazing and it shows that its a top-down humble service. Justin the Hotel Manager was outstanding. He was practically everywhere in the hotel and recognised us throughout the stay. The team, too many to name were all just as fantastic and accommodating. Have read some previous negative comments and all I can say is that they surely are wrong in my opinion. I have travelled extensively around the world and have stayed in luxury hotels like Bvlgari, Aman, Ritz-Carlton, Savoy, Fairmont/Raffles. EQ by a country mile beats these brands hands down. We will be back and will definitely recommend my business friends to stay. …
Read more
Date of stay: August 2023Trip type: Travelled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from EQ Kuala Lumpur, General Manager at EQ Kuala Lumpur
Responded 1 week ago
Dear alicelE4836UF, Thank you so much for your glowing feedback on TripAdvisor and for awarding us a 5-star rating. We are absolutely delighted to hear that your Merdeka staycation at EQ was such a wonderful experience for you and your family. It's fantastic to know that you enjoyed our spacious rooms with the added convenience of the privacy door, allowing families to connect without hassle. We're also thrilled that you appreciated the breathtaking views from both your room and our Sky 51 deck. We take great pride in our service, and it's incredibly rewarding to hear that you found it amazing and humble, with special recognition for Justin, our Hotel Manager. We have indeed strived to create a service-oriented culture throughout the entire team. Your comparison to other luxury hotel brands is high praise, and we're honored to have exceeded your expectations. Thank you for your recommendation to your business friends; we look forward to welcoming you all back in the future. Once again, thank you for choosing EQ, and we can't wait to provide you with another outstanding experience on your next visit. Best regards, Gerard Walker General Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Over the course of the previous years, I have stayed at several hotels in Kuala Lumpur and I can confidently say that the EQ has outshined all my past experiences in every aspect. The location, rooms, facilities, breakfast and service were all top-notch. Any request we had was answered swiftly and effectively by a friendly and competent team! Although everyone has contributed to making our stay memorable, I would like to give special thanks to Irwan Yusof at front office, Krishnan, the Indian cuisine chef from F&B, as well as the entire team running the coffee house. Comfortable, refined and tasteful... A truly luxurious experience!
Read more
Date of stay: August 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from EQ Kuala Lumpur, General Manager at EQ Kuala Lumpur
Responded 2 weeks ago
Dear kalaid2014, Thank you for taking the time to share your glowing feedback about your recent stay at EQ Kuala Lumpur. We are truly delighted to hear that your experience with us exceeded your expectations and that we have outshined your past hotel experiences in Kuala Lumpur. It's wonderful to know that you found our location, rooms, facilities, breakfast, and service to be top-notch. We take great pride in providing our guests with a memorable and luxurious experience, and your kind words serve as a testament to our efforts. We appreciate your recognition of our team members, particularly Irwan, Chef Krishnan, and our Nipah team. It's always rewarding to hear when our staff's dedication and professionalism make a positive impact on our guests' stays. Your feedback motivates us to continue delivering exceptional service and experiences to all our guests. Once again, thank you for choosing EQ, and we look forward to the pleasure of welcoming you back to EQ Kuala Lumpur for another comfortable, refined, and tasteful visit in the future. Best regards, Gerard Walker General Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$164 - $208 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
EQ
LOCATION
MalaysiaWilayah PersekutuanKuala Lumpur
NUMBER OF ROOMS
440
Is This Your Tripadvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your ListingEQ KUALA LUMPUR - Hotel Reviews, Photos, Rate Comparison - Tripadvisor
Frequently Asked Questions about EQ Kuala Lumpur
Which popular attractions are close to EQ Kuala Lumpur?
Nearby attractions include KLCC - Bukit Bintang Pedestrian Walkway (0.3 km), Aquaria (0.4 km), and Heli Lounge Bar (0.2 km).
What are some of the property amenities at EQ Kuala Lumpur?
Some of the more popular amenities offered include a rooftop bar, free wifi, and a pool.
Which room amenities are available at EQ Kuala Lumpur?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at EQ Kuala Lumpur?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at EQ Kuala Lumpur?
Yes, free parking, a parking garage, and paid private parking on-site are available to guests.
What are some restaurants close to EQ Kuala Lumpur?
Conveniently located restaurants include Sabayon, Kampachi EQ, and Nipah.
Are there opportunities to exercise at EQ Kuala Lumpur?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does EQ Kuala Lumpur have airport transportation?
Yes, EQ Kuala Lumpur offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at EQ Kuala Lumpur?
Yes, dry cleaning and laundry service are offered to guests.
Does EQ Kuala Lumpur offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.