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13-15 Leboh Ampang, Kuala Lumpur 50050 Malaysia
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Traveller (275)
Room & Suite (105)
Dining (40)

About

#129 of 728 hotels in Kuala Lumpur
Location
Cleanliness
Service
Value
The newest and trendiest hotel in the heart of Kuala Lumpur, Cosmo Hotel Kuala Lumpur opened its door on 1 December 2016. Located at Leboh Ampang, the 4-star hotel offers a total of 347 spaciously designed guestrooms and suites. Facilities such as five meeting rooms, a boardroom, a Business Centre, Lobby Lounge, Starbucks Coffee and a fashionable all-day dining restaurant to cater for breakfast, lunch and dinner. An ideal address for both business and leisure travellers, Cosmo Hotel Kuala Lumpur is within walking distance to some of the city’s banking institutions and popular attractions such as Central Market, the historic landmark of Sultan Abdul Samad Building and Merdeka Square, Chinatown as well as a host of shopping enclaves. With the Masjid Jamek Interchange Station just steps away, the hotel offers easy accessibility to and around the city; and just two stops away to KL Sentral for a seamless journey to the airport via the KLIA Express
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Property amenities
Paid public parking nearby
Free High Speed Internet (WiFi)
Bar / lounge
Children Activities (Kid / Family Friendly)
Airport transportation
Conference facilities
Banquet room
24-hour security
Wifi
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Meeting rooms
Baggage storage
Concierge
Non-smoking hotel
Shared lounge / TV area
24-hour check-in
24-hour front desk
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Room features
Air conditioning
Housekeeping
Safe
Flatscreen TV
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
Languages Spoken
English, Malay

Location

Full view
100Great for walkers
Grade: 100 out of 100
165Restaurantswithin 0.5 km
47Attractionswithin 0.5 km
262Reviews14Q+A27Room tips
Traveller rating
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Almyhappy wrote a review Jun 2022
Singapore, Singapore300 contributions28 helpful votes
Kudos to the staff (a lady and gentleman) who checked us in past midnight and help us with amenities even when the housekeeping was off-duty. I left my purse in in the safe and only realised when I reached Singapore. The staff, Dayana, was helpful, assisted with the courier I arranged, printed out the airway bill & I received my item swiftly. I thought the hotel could improve with their breakfast though, at least an egg menu or station which is rather basic. Just to note, the sofabed description is not accurate though, it is just a sofa. Thanks to the staff who made the difference during this stay. Much Appreciated.
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Date of stay: May 2022Trip type: Travelled with family
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keng wah w wrote a review May 2022
Sri Kembangan, Malaysia155 contributions64 helpful votes
14/05/2022 room 504 Stayed a night here due to too late going back home. Should we get started.... The hotel is OK new, took over the building and convert in to Cosmo Hotel. Just walking distance to Petaling Street (Chinatown) LRT, MRT, just around the corner. Parking The hotel do not provided parking for in house guests, the open car park next to it is more expensive then PAVILION Shopping mall. Lobby Lobby is located at 1st floor, consider nice, but check in was slow due to only 1 person working available. Room Mini room was given with 2 single bed, bathroom was clean and so is the room. But there's no view from windows. Swimming pool Sorry guys... No swimming pool available at this hotel. Breakfast As I do not takes they breakfast package, so I definitely can't tell nice or not. But no worries there's a lot of local food available around. Overall Parking is way too expensive for a night. Many local food available around the corner (Halal n non Halal) Walking distance to Petaling Street (Chinatown) The hotel is under management by Dorsett international.
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Date of stay: May 2022Trip type: Travelled on business
1 Helpful vote
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Ian hopkins wrote a review May 2022
76 contributions33 helpful votes
Christ, where do you start with this place? I booked a luxury room….I got no windows and a room that’s fresh out of Soviet Russia! You see that picture from the rooftop of Petronas towers? It doesn’t exist. Honestly, two star at best and that’s being very generous
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Date of stay: May 2022Trip type: Travelled solo
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Wong Kon fah wrote a review Mar 2022
2 contributions
The worst 4 hotel, i ever stay. Check in under heavy rain nobody bother. Room have coffee and tea come with only sugar but no creamer. I ask why no creamer they say will charge. I am not asking extra in the first place. Order room service deliver to other room. All they say sorry and they just take it from the wrong room and place it IN front of my room after one and half hour outside other room and it was cold but the lady say it already heated up again. Front office person name Fitri the most rude person i ever come across. Faucet is coming out yellowish water. Food deliver is so cold. TV not working at all, can you imagine TV is the only entertainment i get inside the room and it not working They treat us like wanted prisoner. ******I HOPE PEOPLE GET TO READ THIS AND NEVER BOOK THIS HOTEL AND NEVER STAY IN THIS HOTEL.
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Date of stay: March 2022
Rooms
Location
Service
Room Tip: Do not stay at this hotel is my tip.
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Response from Cosmo Hotel Kuala Lumpur, General Manager at Cosmo Hotel Kuala Lumpur
Responded 29 Mar 2022
Dear 144w, We appreciate that you highlighted your concerns during your quarantine stay with us. We are very sorry to hear that several things throughout your stay did not meet your expectations. Please rest assured we take your feedback seriously. During your stay with us we have already addressed and fixed all your concern accordingly in a timely manner. Being a quarantine centre we take our standard operating procedures very seriously especially safety food hygiene. Please rest assured that all meals are cooked fresh and tagged with the time prepared and expiry time to consumed $ hours from the time we prepared in your case your food was replaced immediately with a fresh meal. We have 12 tv channels and our internet strong connectivity to view and explore more movies online. This feature is highly praised by our guest. We truly understand your concerns with the restricted movements at the hotel. We wish to emphasis that the standard operating procedures are set by the Ministry of Health to ensure all parties ie guests and hotel staff are safe while in quarantine there are designed times for delivery meals, replacement of room amenities and bed linens replenishment of water for drinking and other movement on the floors. Please be assured that all our quarantine guest are well taken care of and we hope you will give us another opportunity to be of service to you. Stay safe and be well.
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Ilksmh wrote a review Feb 2022
1 contribution
This is the first time I have left a message on tripadvisor, as I know the epidemic has affected many people and their lives are not easy, so I don't give bad messages to avoid affecting their reputation. But this time I was really disappointed and angry. My husband and I arrived at the hotel at 9pm on the 23rd of February and then had to stay in quarantine for 7 days. The front desk that received us was nice at first and we were tired and sleepy after getting off the plane. But we found that only 2 towels were provided and nothing else, which is really the first time I have stayed in so many hotels without hand towels and bath mat. I know maybe you are worried about covid so we need to pay extra for the hand towel, but why do you say your hotel doesn't have bath mat. Are you serious? It's a 4 star hotel, no bath mat and the floor is wet, isn't it dangerous if accidentally fall? And when I came out of the shower, there was a lot of water on the floor and then when my husband went to shower, the water basically came out of the bathroom onto the carpet and the carpet was wet and smelled the next day!!! And then they don't give disposable slippers and we have to stay like this for many days, I'm really gosh. Then there was the drinking water, 2 of us needed to stay for 7 days but the hotel only provided us with two 5L drinking water, do you think we were drinking enough with that amount? Lastly the coffee and tea, your term and condition says we can get a free refill every day, but it's been 4 days and you haven't had one for us. When I called to inform the counter, there was an additional charge. I came to this hotel to isolate myself because of the convenience and wasn't the price already included? There is no more service, even coffee and tea and even water have to be paid for separately. Is this how your service treats us? We were kept as if we were prisoners or animals. I even found a needle on the bed head today, something so dangerous that we were allowed to stay without checking it. I don't understand how this hotel got 4 stars. If you want to say that the service is different because we are in quarantine I will not accept this as a reason. Since you have charged for it, at least the most basic services should be there, otherwise don't accept to be a quarantine hotel.
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Date of stay: February 2022Trip type: Travelled as a couple
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Response from Cosmo Hotel Kuala Lumpur, General Manager at Cosmo Hotel Kuala Lumpur
Responded 3 Mar 2022
We appreciate you taking the time to provide us with such detailed feedback about your stay. We are very sorry to here that several things throughout your quarantine stay did not meet your expectation. Operating as a quarantine station there are area that we need to follow the guidelines to keep everyone safe as a precautioning measure. Example -Timing and days are specified in the welcome letter to deliver room amenities , linens & meals. We truly apolagies for the miscommunications and text assured that your feedback is seriously looked into and action has been taken to improve our service once again thank you & while you still at the hotel please do not hesitate to contact our friendly reception
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Michael W wrote a review Jan 2022
2 contributions1 helpful vote
Stayed at the Cosmo Hotel for Quarantine in January 2022. Arrived from the airport around 9pm and was ushered into a dirty back corridor huddled in with about 6 other people standing over a single table and was required to fill out an entry form. No attempt at observing correct Covid19 spacing protocols. Perhaps it was here that I contracted Covid19 myself. The room was an adequate size but that is only because I booked and paid for an upgraded room. Studio Suite was about 45sqm. Pretty small for quarantine. By far the biggest issue with the stay at the Cosmo was the standard of the food. The food was always served at room temperature regardless if it was meant to be hot or cold. It was of a very poor standard, particularly the western/pasta dishes. From the temperature of the food it was clear the food safety protocols had been subordinated to Covid19 procedures and staff convenience requirements. One wonders how long the food had been sitting around for before it arrived at the door. This is dangerous. Perhaps even more dangerous than catching Covid. They could consider how airlines serve food, even in economy. Use pre-packaged items such as milk, cereal and desserts. Serve the hot food in a separate dish that is insulated and retains heat. Then it can be added to the other items at the last minute. As stated above I caught Covid half way through the Quarantine period, so now my nightmare continues in even worse locations. That’s another story. One positive though, always look for the positives, I’ve lost a hell of a lot of weight!
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Date of stay: January 2022
Rooms
Service
Sleep Quality
Trip type: Travelled on business
1 Helpful vote
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Response from Cosmo Hotel Kuala Lumpur, General Manager at Cosmo Hotel Kuala Lumpur
Responded 20 Feb 2022
Dear C945HBmichaelw, Thank you for choosing Cosmo Hotel Kuala Lumpur for your qurantine stays. With reference to your review, please be advised that our check in area is cordoned by tape to direct you to the entrance of the quarantine station.Please be assured that all standard procedures are adhered during check in, full personal protective suits & equipment is worn & applied. Our Check-in crew will contaiminated & sanitize the area after the process of check-in, Our food preparation meets the food safety procedures, timing of preparation and food consumed within 4 hours are stated on the food container. We hope that you had enjoyed our other services that we have provided in our quarantine station, such as 24/7 medical attention, unlimited usage of the wifi, our friendly customer service and many more. We look forward to welcoming you back to the hotel.
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Doug W wrote a review Aug 2021
KL33 contributions183 helpful votes
We arrived with our family (2 teenage daughters) for the government mandated 14-day quarantine (even for fully vaccinated travelers) from late July to early August. We debated a lot between standard package and premium and went with standard and were assigned to Cosmo Hotel. The staff was AMAZING. Hats off to Kavita, Syira, Cosmo Hema, Michael, Hanif and many others. While the rooms were small (it is in Chinatown and likely not built for 14-day, never leave your room stays!), everything else was fabulous. The wifi was outstanding. The food was good and hot. The service and communication was top notch. Daily deliveries were allowed (before 5 pm). The bed, pillows and room were clean and very comfortable. The shower and bathroom was modern and nice. We called ahead as soon as we found out which hotel and MIchael and Hanif were super helpful in ensuring we had non-smoking rooms (the entire hotel is non-smoking, though with 14-day quarantines, it is worth checking!) and adjoining rooms for our family of four. They were ready for us. We were in quarantine during our anniversary and when Kavita found out, she was super accommodating in making sure a special food delivery made it to us and the staff even provided a cake for us! This extra, human touch goes a long way when you are in hotel quarantine. On a note comparing standard package and premium - standard is a bit of guesswork as you could be assigned to any hotel. That said, many of our friends who were in premium places had enormous problems with poor, cold food, inability to control the AC (imagine being freezing for 14 straight days), and unusable wifi. Despite paying 2 - 3 times more, it may (or may not) be better. While we wished for more space (or even dreaming of a balcony!), Cosmo definitely did a great job for our 14-day quarantine experience. Big thanks to the staff for making this possible - and I definitely recommend Cosmo Hotel for their friendly, supportive staff.
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Date of stay: July 2021
Cleanliness
Service
Sleep Quality
Room Tip: Call ahead and ask for Kavita, Syira, Michael or Hanif. They will help you.
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2 Helpful votes
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Response from Cosmo Hotel Kuala Lumpur, General Manager at Cosmo Hotel Kuala Lumpur
Responded 16 Feb 2022
i ABDUL, Greetings from Cosmo Hotel Kuala Lumpur! Hope you're doing well. Thank you for the kind words from you and positive comments for our associate . We truly appreciate it. It is our priority to deliver services that lead to guest satisfaction. Such as you. We look forward to serving you again in near future.
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xxxMMTxxx wrote a review May 2021
5 contributions2 helpful votes
+1
Stayed in Cosmo Hotel for quarantine. - The room was too small, very limited space between bed and window. The only view was HSBC building across the road through 2 small windows. - The funniest part was the desk and chair area, there’s steps there so if you pulled the chair you went one step down and too far from the table. Ended up eating on the floor and working on the bed. - Ants and bugs in the room - Stains on bedsheets and pillowcases. - Very bad customer service. Called receptionist once but she was talking in very high pitched voice and got offended by her. Literally blamed me for the room condition. - Staffs not that responsive, didn’t really help with request. - Can hear water leaking in the room maybe from the aircond I was shocked to learn that this is a 4 star hotel. Very limited space in the room, very poor customer service. I’ve never been to any hotels in the world which the staffs screaming at me. Very rude. Hope they can improve for future guests especially those under quarantine because we’re stuck in the room and we couldn’t choose which hotels we wanted and needed to pay but got this kind of service. Definitely won’t come back in the future.
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Date of stay: May 2021Trip type: Travelled solo
2 Helpful votes
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Response from Cosmo Hotel Kuala Lumpur, General Manager at Cosmo Hotel Kuala Lumpur
Responded 23 Feb 2022
Dear xxxthmxxx, Thank you for choosing Cosmo Hotel Kuala Lumpur for your recent stay and your valuable feedback. We are sorry to hear that there were some issues with your recent stay. We wish to advise that we have pest control program as part of our cleaning schedule every time the guest checks out. Our staff have been trained to handle guest requests and we will ensure that action will be taken. We apologies for the inconvenience caused and rest assured we have addressed all issues to the team to ensure that we improve further.
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Balf wrote a review Apr 2021
Seremban, Malaysia2 contributions6 helpful votes
Cosmo hotel done a great job while my wife and daughter were quarantined in the hotel room for a week time. As I could not visit them, i made several calls to the hotel and they serve me with great attitude, following my request and clear any doubts I had. My wife is also content with the room cleanliness, service and food. The only comment is that hotel did not provide the toothpaste and tooth brush....lolz😂
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Date of stay: April 2021Trip type: Travelled with family
2 Helpful votes
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Response from Cosmo Hotel Kuala Lumpur, General Manager at Cosmo Hotel Kuala Lumpur
Responded 5 Apr 2021
Dear Balflearlee, Thank you for taking the time to review your stay with us. We are very pleased to hear that our associate made your stay pleasant. Do checkout our Facebook and our official website pages for promos that you might be interested in. Looking forward to seeing you again soon.
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Debbie D wrote a review Mar 2021
5 contributions6 helpful votes
Myself and my husband stayed at Cosmo hotel for our 7 days quarantine. Ms Syira has been very helpful. She responded to my inquiries and also try her best to make sure I am comfortable throughout our stay. Thank you so much Syira. Food was excellent, no repeat everyday I am truly enjoy the food they provided. Check-in check out process also very smoothly. They also prepare a very nice for us to relax while waiting for our ride home. Keep up the good work everybody at Cosmo Hotel.
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Date of stay: February 2021Trip type: Travelled as a couple
2 Helpful votes
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Response from Cosmo Hotel Kuala Lumpur, General Manager at Cosmo Hotel Kuala Lumpur
Responded 17 Mar 2021
Dear 61shaileshb, Wow! What a wonderful review, we truly appreciate your kind words and trust in us. I am very happy to hear that our associate especially Syira met your needs and expectations. We look forward to welcoming you back to the hotel in the near future.
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PRICE RANGE
$22 - $33 (Based on Average Rates for a Standard Room)
LOCATION
MalaysiaWilayah PersekutuanKuala Lumpur
NUMBER OF ROOMS
347
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Frequently Asked Questions about Cosmo Hotel Kuala Lumpur
Which popular attractions are close to Cosmo Hotel Kuala Lumpur?
Nearby attractions include MUD Kuala Lumpur (0.3 km), Sultan Abdul Samad Building (0.3 km), and Jamek Mosque (0.2 km).
What are some of the property amenities at Cosmo Hotel Kuala Lumpur?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
What food & drink options are available at Cosmo Hotel Kuala Lumpur?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Cosmo Hotel Kuala Lumpur?
Yes, paid public parking nearby is available to guests.
What are some restaurants close to Cosmo Hotel Kuala Lumpur?
Conveniently located restaurants include LOKL Coffee Co., Betel Leaf, and Shin Kee Beef Noodle Specialist.
Does Cosmo Hotel Kuala Lumpur have airport transportation?
Yes, Cosmo Hotel Kuala Lumpur offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Cosmo Hotel Kuala Lumpur located near the city centre?
Yes, it is 1.0 km away from the centre of Kuala Lumpur.
Does Cosmo Hotel Kuala Lumpur offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Cosmo Hotel Kuala Lumpur?
The staff speaks multiple languages, including English and Malay.
Are there any historical sites close to Cosmo Hotel Kuala Lumpur?
Many travellers enjoy visiting Kuala Lumpur City Gallery (0.4 km), Rumah Penghulu Abu Seman (2.2 km), and Istana Negara (3.1 km).
Is Cosmo Hotel Kuala Lumpur accessible?
Yes, it offers wheelchair access. For specific enquiries, we recommend calling ahead to confirm.