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The Gardens Hotel & Residences

Agoda.comUS$ 97*
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07/05/2017 08/05/2017
1 room 2 adults 0 children
US$ 127*
US$ 97*
US$ 98*
US$ 98*
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The Gardens Hotel & Residences
The Gardens Hotel & Residences
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1,122 Reviews from our TripAdvisor Community

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Showing 1,054: English reviews
Kuching, Malaysia
Reviewed 8 October 2014

The hotel's lobby is gorgeous! was greeted accordingly by the hotel staff during check in. The hotel is connected directly to the garden's mall, next to Robinsons. The toilet and wardrobe is awesome, but the only slack is the carpet colour. Its light grey and you can easily see dirt on the carpet. Breakfast wasn't great, but at least the...

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Helpful?
Thank fafaliyen
CommunicationsMgr, Public Relations Manager at The Gardens Hotel & Residences, responded to this review

Dear Reviewer, Thank you for writing in to Trip Advisor. We appreciate your positive comments and are glad to know that you enjoyed your stay at The Gardens Hotel & Residences. We note your comment about the improvement that we can enhance better. Nevertheless we are happy that you enjoyed the facilities in the hotel and the shopping mall. Thank...

Penang Island, Malaysia
Reviewed 7 October 2014

Comparing to few 5 stars rated hotel, the rooms are just ok. But they're clean and the bathroom & wardrobe design wowed me! The bath tub really comfortable and clean to soak and relax after a full day meeting or shopping. If you are looking for a night stay and not spending much time in the room, then this will...

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Helpful?
Thank Sherene1308
CommunicationsMgr, Public Relations Manager at The Gardens Hotel & Residences, responded to this review

Dear Reviewer, Thank you for writing in to Trip Advisor. We appreciate your positive comments and are glad to know that you enjoyed your stay at The Gardens Hotel & Residences. Thank you for your feedback. We hope to welcome you back the next time your travels bring you to Kuala Lumpur.

Sydney, Australia
Reviewed 6 October 2014

The Hotel and the Residences are side by side but it's not readily apparent which one is which - so we walked into the Hotel, to be told we were actually booked into the Residences and redirected there. Thankfully a porter offered to wheel out bags over for us, which my sister and I accepted. We had 1 night in...

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Helpful?
1Thank SmartTraveller007
CommunicationsMgr, Public Relations Manager at The Gardens Hotel & Residences, responded to this review

Dear Reviewer, Thank you for taking the time to communicate on why our services and facilities did not meet your expectations. We have taken note on all the valuable comments from your good self and please be assured that it has been brought to the attention of the Departments concerned and the issue is being addressed to ensure we achieve...

Reviewed 4 October 2014 via mobile

I have been to many others 5 star hotels... In fact I have stayed in better 5 star hotels than The Gardens... but not much to complaint about my stay. The room is clean and spacious. The toilet is huge and the toiletries are well stocked. The hotel is located above 2 very big shopping mall, which also has a...

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Helpful?
1Thank Rizhassan
CommunicationsMgr, Public Relations Manager at The Gardens Hotel & Residences, responded to this review

Dear Reviewer, Thank you for writing in to Trip Advisor. We appreciate your positive comments and are glad to know that you enjoyed your stay at The Gardens Hotel & Residences. Thank you for your feedback. We hope to welcome you back the next time your travels bring you to Kuala Lumpur.

Kuala Lumpur, Malaysia
Reviewed 3 October 2014

Positives: - the room is huge and the large corridor gives a very regal impression; very comfortable bed, good TV, nice view, etc. i love the shower! - the guy at the front entrance was most helpful, offering to carry my luggage for me - breakfast had good diversity and spread - the guy who gave us a toilet access...

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Helpful?
Thank alwynlau
CommunicationsMgr, Public Relations Manager at The Gardens Hotel & Residences, responded to this review

Dear Reviewer, Thank you for taking the time to communicate on why our services and facilities did not meet your expectations. We have taken note on all the valuable comments from your good self and please be assured that it has been brought to the attention of the Departments concerned and the issue is being addressed to ensure we achieve...

Reviewed 1 October 2014

I booked 4 nights and had a lovely time at this hotel. All staff were friendly and polite. The hotel is very clean and has a 5 star quality. I arranged for a late check out and they did not charge me, which is nice of the Duty Manager to waive the half day charge. The wifi connection is very...

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Helpful?
Thank Lisa S
CommunicationsMgr, Public Relations Manager at The Gardens Hotel & Residences, responded to this review

Dear Reviewer, Thank you for writing in to Trip Advisor. We appreciate your positive comments and are glad to know that you enjoyed your stay at The Gardens Hotel & Residences. Thank you for your feedback. We hope to welcome you back the next time your travels bring you to Kuala Lumpur.

Reviewed 28 September 2014 via mobile

A very pleasant hotel to stay in. The hotel environment is clean and neat. With the hotel staffs full of hospitality, one can easily get help from them if needed. Because of its strategic location, hotel guests can be easily in access to one of the largest mall in KL, Midvalley Megamall as the mall is within the same infrastructure.

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Helpful?
Thank Hong C
CommunicationsMgr, Public Relations Manager at The Gardens Hotel & Residences, responded to this review

Dear Reviewer, Thank you for writing in to Trip Advisor. We appreciate your positive comments and are glad to know that you enjoyed your stay at The Gardens Hotel & Residences. Thank you for your feedback. We hope to welcome you back the next time your travels bring you to Kuala Lumpur.

Frankfurt, Germany
Reviewed 28 September 2014

Stayed for a few days business meeting recently. Its a large, well maintained hotel with the most helpful staff possible, the rooms are superbly clean as was the bathroom, the only thing we all found were problems with the wifi, it was very intermittent and or slow. We needed some documents from our head office system in Europe and this...

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Helpful?
Thank Martinzero
CommunicationsMgr, Public Relations Manager at The Gardens Hotel & Residences, responded to this review

Dear Reviewer, Thank you for writing in to Trip Advisor. We appreciate your positive comments and are glad to know that you enjoyed your stay at The Gardens Hotel & Residences. We note your comment on the weak WiFi and please be assured that it has been brought to the attention of the Departments concerned and the issue is being...

Kota Kinabalu, Malaysia
Reviewed 22 September 2014

Stayed 2 nights (18/19 September 2014) in the 1 Bedroom apartment at the Gardens Residences. Fast check-in, everything was ready, clean and welcoming. Housekeeping was very accommodating with our requests for extra blankets and softer pillows. Babysitter (Riza) during our meeting was very patient with our kids (they can be a handful), so thank you very much! :) Location-wise it...

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Helpful?
1Thank munchkin79nz
CommunicationsMgr, Public Relations Manager at The Gardens Hotel & Residences, responded to this review

Dear Reviewer, Your comments are noted. It normally takes some time to investigate the matter and we have since replied directly to your email. Please be assured that the concerns brought up has not been taken lightly and appropriate measures have been placed to follow up on the situation and our apologies for the drop in standard that occurred and...

Reviewed 18 September 2014

We really enjoy the hotel stay throughout our 4 days 3 nights trip. Hotel is well connected to the prestigious Garden Mall and the spacious world class standard Mid valley Shopping Mall. Plenty of restaurants can be found in the hotel and the Shopping Malls. Hotel Concierge staff very attentive and always greeted us with a big smile. Will come...

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Helpful?
Thank Samuel T
CommunicationsMgr, Public Relations Manager at The Gardens Hotel & Residences, responded to this review

Dear Reviewer, Thank you for writing in to Trip Advisor. We appreciate your positive comments and are glad to know that you enjoyed your stay at The Gardens Hotel & Residences. Thank you for your feedback. We hope to welcome you back the next time your travels bring you to Kuala Lumpur.

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07/05/2017 08/05/2017
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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
Designed to meet the needs of business and leisure travelers who seek an enhanced stay, The Gardens-A St Giles Signature Hotel & Residences is centrally located in the vibrant city of Kuala Lumpur within the precinct of The Gardens, Mid Valley City. Its strategic location combined with unpretentious and warm Malaysian hospitality transforms your ordinary hotel stay into a totally fulfilling experience. The hotel's 647 premier accommodations with 448 elegantly furnished guestrooms at The Gardens Hotel and 199 luxuriously spacious fully serviced residences at The Gardens Residences provides total comfort in well-designed and contemporary decor. Privacy is assured for hotel and residences guests as there are separate entrances and lobbies for each yet access to facilities is seamlessly linked through the 5th and 6th floors of the complex. The Gardens-A St Giles Signature Hotel & Residences is the first hotel in Malaysia to offer a non smoking environment throughout its guestrooms and enclosed areas. Linked to The Gardens Mall, it is surrounded by a shopping haven featuring key tenants in the form of Robinsons, Isetan, Premier Golden Screen Cineplex as well as over 200 premium branded boutiques and international offices in The Gardens North & South Towers. Undoubtedly, Mid Valley City, Kuala Lumpur is one of Malaysia's favourite destinations providing the most compelling leisure, hospitality, retail and office opportunity in South East Asia. With so much to offer and the world at your doorstep, The Gardens-A St Giles Signature Hotel & Residences is a smart and inspired choice to stay. ... more   less 

Additional Information about The Gardens Hotel & Residences

Address: Lingkaran Syed Putra | Lingkaran Syed Putra, Kuala Lumpur 59200, Malaysia
Region: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Price Range: ₹ 5,975 - ₹ 9,637 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Gardens Hotel & Residences 5*
Number of rooms: 448
Reservation Options:
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Also Known As:
The Gardens Hotel And Residences
Gardens Hotel Kuala Lumpur
The Gardens Hotel Residences
Hotel Style:
#29 Business Hotel in Kuala Lumpur
#37 Luxury Hotel in Kuala Lumpur
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Questions & Answers

Here's what travellers have asked, with answers from The Gardens Hotel & Residences staff and other travellers.
22 questions
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Questions? Get answers from The Gardens Hotel & Residences staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Higher floor has the best view.”
CindyPS, 22 Apr 2017 | Read review
“corner apartments have nice balcony and view”
tiffanyc638, 19 Apr 2017 | Read review
“High floor with corner deluxe room offers best view & space”
  • Outside view from Corner Deluxe Room
  • Corner Deluxe Room 2
  • Corner Deluxe Room
  • Corner Deluxe Room 2113
dunkinky, 11 Apr 2017 | Read review
“we were on level 19 looking towards the city centre”
bunieboyler, 7 Apr 2017 | Read review
“None in this hotel”
WongMeiLingMay, 6 Apr 2017 | Read review
5 of 5
Agoda.com
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Prices are for 1 room, 2 adults
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