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The Gardens Hotel & Residences

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The Gardens Hotel & Residences
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1,059 Reviews from our TripAdvisor Community

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Showing 997: English reviews
Level Contributor
78 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
Reviewed 6 days ago NEW via mobile

Checked in 3 nights in 1 bedroom deluxe. Room big, comfy, & clean. Hotel location superb where it connected The Gardens & Mid Valley mall. Overall staff were friendly especially the Bell Boys. Thumbs up. Only the housekeeping were very slow service. Called more than 3 times in a day for 2 consecutive days, waited more than 2 hours to... More 

Helpful?
1 Thank cintalynn
Canberra, Australia
Level Contributor
45 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 1 week ago

Stayed one night with my parents at the Residence. Very happy with almost everything about it. The room was big and very clean. The hospitality was excellent. The hotel's located at Mid Valley Shopping Mall, so it's very convenient. We could find almost everything within walking distance; the food, the groceries etc. Overall, with the rates they offer, it's all... More 

Helpful?
Thank DianArianie
Kuala Lumpur, Malaysia
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 1 week ago

Been looking forward to visit Sage and I finally did. Went for a celebration and my other half ordered Sage Menu while I ordered Gourmet Menu. Sage Menu was great with a Chef's Appetiser and 3-course selection from the available A la-carte menu. She went with Seared Foie Gras with Scallop, Almond Crusted Lamb Rack and Fresh Berries with Champagne... More 

Helpful?
Thank NigelChenMY
Barcelona
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 weeks ago

Good hotel, very well located for business purposes,very clean room with a big bathroom. Still, not the best breakfast, and in my opinion an hotel with apperance of convention-type hotel, lacking some elegance and customer orientation

Helpful?
Thank ari9777
Malaysia
Level Contributor
118 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed 3 weeks ago via mobile

Have booked for 2 bedroom deluxe apartment. Hotel comes with breakfast but not the apartment. Nice place to stay for a family. Have kitchenette to do some mild cooking. Bathroom is huge and modern. Convenient place to stay as it is adjacent to Mid valley shopping mall and entertainments. Recommended.

Helpful?
1 Thank Sarah41KL
Level Contributor
32 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 4 weeks ago

Second stay this year. Convenient location between Kl and PJ. Overall good quality in terms of room and facilities. Buffet breakfast seems to lack quality for a 5-stars hotel. Very crowded with many tourist/convention participants.

Helpful?
Thank acwt
Jakarta, Indonesia
Level Contributor
35 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 4 weeks ago

The Garden Hotel offers luxurious and comfortable rooms. It is pricier compared to Cititel Hotel or the Boulevard Hotel close by but the extra money you spent is worth it. It also employs front desk staffs from different nationalities that can speak different languages fluently to help you. The staffs are very helpful and courteous. It also provides spacious bathroom.... More 

Helpful?
Thank david1278ib
kuala lumpur
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 4 weeks ago

My choice of hotel for a day break - location and promotion rates The service is superb, as always; front desk, room service..... Complaint was attended to within minutes from my call, by the manager himself. Will stay here again.

Helpful?
Thank 685anon
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 4 weeks ago

My husband and I travelled with our 9 month old daughter in October and stayed for 8 days in the Residence side, a 2 bedroom suite (as my Brother-In-Law flew in to stay with us too). The space, the amenities, the location and the staff - we would absolutely stay here again! The apartment was spacious - each bedroom had... More 

Helpful?
Thank Kelly L
Singapore, Singapore
Level Contributor
22 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 4 weeks ago via mobile

Stayed here on business as the other hotels were full. Completely disappointing. Room had both TVs missing, no coffee cups even though there were coffee sachets. Housekeeping operations is obviously an issue here. But the whole PropertyGuru looks very tired and rundown, old battered furniture and carpets. And it wasn't cheap either. Unless you have no choice. Don't stay here!!

Helpful?
1 Thank HUNANROAD

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
Designed to meet the needs of business and leisure travelers who seek an enhanced stay, The Gardens-A St Giles Signature Hotel & Residences is centrally located in the vibrant city of Kuala Lumpur within the precinct of The Gardens, Mid Valley City. Its strategic location combined with unpretentious and warm Malaysian hospitality transforms your ordinary hotel stay into a totally fulfilling experience. The hotel's 647 premier accommodations with 448 elegantly furnished guestrooms at The Gardens Hotel and 199 luxuriously spacious fully serviced residences at The Gardens Residences provides total comfort in well-designed and contemporary decor. Privacy is assured for hotel and residences guests as there are separate entrances and lobbies for each yet access to facilities is seamlessly linked through the 5th and 6th floors of the complex. The Gardens-A St Giles Signature Hotel & Residences is the first hotel in Malaysia to offer a non smoking environment throughout its guestrooms and enclosed areas. Linked to The Gardens Mall, it is surrounded by a shopping haven featuring key tenants in the form of Robinsons, Isetan, Premier Golden Screen Cineplex as well as over 200 premium branded boutiques and international offices in The Gardens North & South Towers. Undoubtedly, Mid Valley City, Kuala Lumpur is one of Malaysia's favourite destinations providing the most compelling leisure, hospitality, retail and office opportunity in South East Asia. With so much to offer and the world at your doorstep, The Gardens-A St Giles Signature Hotel & Residences is a smart and inspired choice to stay. ... more   less 

Additional Information about The Gardens Hotel & Residences

Address: Lingkaran Syed Putra | Lingkaran Syed Putra, Kuala Lumpur 59200, Malaysia
Region: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Price Range: ₹ 6,000 - ₹ 8,250 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Gardens Hotel & Residences 5*
Number of rooms: 448
Reservation Options:
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Also Known As:
The Gardens Hotel And Residences
Gardens Hotel Kuala Lumpur
The Gardens Hotel Residences
Hotel Style:
#29 Business Hotel in Kuala Lumpur
#39 Luxury Hotel in Kuala Lumpur
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Questions & Answers

Here's what travellers have asked, with answers from The Gardens Hotel & Residences staff and other travellers.
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Questions? Get answers from The Gardens Hotel & Residences staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Check the hotel's website for promotion on weekend stay.”
 of 5 bubbles david1278ib, 6 Nov 2016 | Read review
“House keeping staff are friendly and left us little gifts on arrival on the two occasions that we stayed over the last two years. Unlike the other hotels we stayed, we were immediately provided with enough of water supply (4 bottles daily) after an initial request without having to make repeated requests.”
 of 5 bubbles 97robinl, 28 Oct 2016 | Read review
“Room size & arrangements are good, toilet is clean & tidy will all necessary accessories.”
 of 5 bubbles wongm249, 16 Oct 2016 | Read review
“All of the rooms are good..”
 of 5 bubbles williamsA2470EV, 9 Sep 2016 | Read review
“Any Club Room”
 of 5 bubbles TonyR384, 22 Aug 2016 | Read review
5 of 5
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