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Hilton Osaka

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1,793 Reviews from our TripAdvisor Community

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Showing 946: English reviews
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Cambridge, United Kingdom
Reviewed today NEW

In a convenient and pleasant downtown location close to one of Osaka's main rail stations and a metro and less than an hour from the airport on a good traffic day. Efficient friendly reception staff. They kindly upgraded us to a superior room, giving us access to the Club facilities. These were good : we had an excellent breakfast there....

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Helpful?
Thank David C
Orlando, Florida
HOTEL’S FAVOURITE REVIEW
Reviewed 3 February 2017

Great hotel just across the street from Osaka station. You can get anywhere from the station. Very convenient ! Lots of shopping and places to eat as well. You can walk underground to the stations or just cross the street and your there.

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1Thank Stunt S
About Hotel's Favourite Review
Hotel R, Hilton Osaka at Hilton Osaka, responded to this review

Thank you for sharing your experience at Hilton Osaka. We're very happy to hear that you enjoyed our hotel, and hope that we will have the opportunity to welcome you back in the near future.

Reviewed 2 days ago NEW

Visited 2017/01. Stayed in a executive room on 33rd floor. Like most Japanese maintained hotels, clean room, nice amenities and friendly services are provided. Easy access to subway and JR stations through underground. Since the underground is a maze, watch out for the signs, if feeling lost, just ask the attendant at the any information booth for directions. At least...

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Thank ojg1234
Hong Kong, Hong Kong
Reviewed 6 days ago NEW

Room was very clean and well laid out, the bed and pillow were amazing. The location ideal. Executive floor was well stocked and staff were polite and attentive. I would recommend this hotel to friends, family and for business.

Review collected in partnership with Hilton Hotels & Resorts
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Thank 213lynseyw
Los Angeles
Reviewed 1 week ago

Compared to Hilton Tokyo, Hilton Osaka is a major letdown in terms of service and amenities. The location of the hotel is actually quite good, as it is connected to the most of the major subway lines but the hotel lacks a detailed explanation on how to find the exit. My family and I spent twenty minutes frantically trying to...

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Thank Adrian L
Jakarta, Indonesia
Reviewed 1 week ago

For such premium price, this hotel don't offer what it should be. Easy service such as shoe polis is not available. I also faced internet connection problem for almost during my stays at this hotel. Luckily, this hotel location is very good because I use the airport limosine bus. Otherwise, I will consider other hotel.

Review collected in partnership with Hilton Hotels & Resorts
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1Thank Winston A
Management response:

Dear Winston A We would like to take this opportunity to thank you for your loyal patronage to our hotel and the Hilton group. Feedback from our guests enables us to consistently improve our guest service levels and operations. Please kindly accept our apology for your experience. We indeed have a simple shoe polish service available and are very sorry...

Honolulu, Hawaii
Reviewed 1 week ago

Osaka is my favorite Japan city and I try to visit at least twice a year. When I do, I always choose to stay at the Hilton. The staff at this hotel is great! Especially if you book a room on the Executive Floor. The rooms are very nice and comfortable with many Asian touches such as shoji screens, room...

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1Thank Azntiger
Hotel R, Hilton Osaka at Hilton Osaka, responded to this review

Thank you for your generous post and we are glad that you enjoyed your stay at Hilton Osaka and that you were able to enjoy our room and access to the gym and swimming pool. It is our greatest pleasure to know that you have enjoyed your stay. We value our customer’s opinions about us to serve you in any...

Shanghai, China
Reviewed 1 week ago

I really dispoint to this hotel. Dont expect to any doorman service, and too many guest here, noisy and chao.Even I am the Platinum member, but you never expect to entry the lounge because it always full. I spent almost 1 hour for checking in at the front door, and I can't understand that.

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Helpful?
Thank QIYANG H
Tadato, Front Office Manager at Hilton Osaka, responded to this review

Dear QIYANG H, We would like to take this opportunity to thank you for your patronage as a Hilton Honors elite member and your comments for your recent stay. Feedback from our guests enables us to continuously improve our operation and guest service. Please accept our sincere apology for the inconveniences brought about during your recent stay. I have noted...

Helsinki, Finland
Reviewed 1 week ago via mobile

HIlton is in good location for transport but Namba Station area is more vibrant part of the city. There's an odd smell of moth balls lingering in the Hilton corridors - and some floors smell of sewers. ARRIVAL 3 / 5 for arrival Coming by train from Nara the hotel was easy walk from the station. The marble and brass...

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1Thank Timo R
Bangkok, Thailand
Reviewed 1 week ago via mobile

I would like to say thank you to all of your team. Especially, Bou (Sakura) San for a WOW arrival experience! I was taking photo with my friend in the lobby and she has suddenly come to approach for assistance. But the most favorite scene was she's not just only assist us for a photo taking, but she would like...

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Helpful?
Thank Xateriaz
Hotel R, Hilton Osaka at Hilton Osaka, responded to this review

Thank you for choosing the Hilton Osaka as your preferred hotel for your recent trip to Japan, and taking time to write laudatory comments. Your comments concerning our staff, Mr. So is also gratifying, and I have passed on your positive remark to her, which will act as a well deserved motivator to achieve more superior performance. I thank you...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
Food & drink at the hotel
Checker's
Checker's
Cuisines: International, Grill, Pizza
Genji
Genji
Cuisines: Sushi, Japanese, Asian, Steakhouse, Seafood
Windows on the World
Windows on the World
Cuisines: Bar, Italian, Pub, Wine Bar
Dynasty
Dynasty
Cuisines: Chinese
The In Place
The In Place
Cuisines: Indian, Bar, Pub, Wine Bar, Cafe
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Set in the business and entertainment area, the Hilton Osaka hotel is linked to one of Osaka's largest shopping malls. Admire the views from Windows on the World restaurant or the Executive Lounge. Unwind in the gym, pool or relaxation salon. The hotel is 3 miles from Universal Studios Japan and 1 hour from Kansai airport. ... more   less 

Additional Information about Hilton Osaka

Address: 1-8-8 Umeda, Kita-ku, Osaka 530-0001, Osaka Prefecture
Region: Japan > Kinki > Osaka Prefecture > Osaka > Osaka Station / Umeda
Price Range: ₹ 14,005 - ₹ 34,490 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Osaka 4*
Number of rooms: 525
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Orbitz, Hotels.com, JAPANiCAN, Cheap Tickets, Travelocity, Hilton EMEA, Priceline, Ctrip TA and Agoda so you can book your Hilton Osaka reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Osaka Hotel Osaka
Hilton International Osaka
Osaka Hilton International
Hotel Style:
#5 Spa Hotel in Osaka
#6 Business Hotel in Osaka
#11 Luxury Hotel in Osaka
#13 Family Hotel in Osaka
#19 Romantic Hotel in Osaka
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Osaka staff and other travellers.
32 questions
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Questions? Get answers from Hilton Osaka staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Stay on the Executive Floor”
  • View from my room on the 34th floor
  • Love the walk-in shower
  • Very comfy room and the bed was heavenly
  • Nice clean bathroom with lots of amenities
 of 5 bubbles Azntiger, 18 Mar 2017 | Read review
“Go club! It's worth the price.”
 of 5 bubbles 409daniell, 8 Mar 2017 | Read review
“Best views are in the rooms facing the front of the hotel across to Osaka station.”
 of 5 bubbles VancTraveller, 21 Feb 2017 | Read review
“the view of the station is nice.”
 of 5 bubbles StuntScotty, 3 Feb 2017 | Read review
“King Tower Suite is luxuriously appointed”
  • Size of King Tower Suite versus normal rooms
  • Large walk-in ensuite for King Tower suite
  • View from Master room of King Tower Suite
  • King Tower Suite - luxury defined
  • Bathroom with double his & her wash basin
  • Facing North towards Sky building
  • nice comfy room
  • King bed in King Tower Suite
 of 5 bubbles dunkinky, 31 Jan 2017 | Read review
5 of 5