Hilton, you have done it again. Excellent service, with the attention to detail. I have a number of requests regarding buying train tickets, booking restaurants, using the luggage service and general inquiries regarding local attractions. The concierge team was excellent.…
We arrived at the Hilton Osaka after a red-eye flight and our 3-year old girl was unwell. Arakaki-san very kindly offered us an alternative room arrangement so that we could check in earlier to rest. The room was very comfortable and allowed us to rest very well. Also,…
Delivered what was expected. The staff was friendly. The concierge team was quick to respond, and the room is nice and relatively big considering the Japanese norm. Overall a good stay. Would visit this property again.
Fantastic location. We loved being near the train station so that we could shop and get around easily. Super clean. The bar was a little lowkey but nice enough to be abnle to stop and have a snack and a drink. Room was clean and spacious enough.
My stay here was wonderful until the end. I showed the desk clerk my phone at what airport I needed to go to and he politely gave me directions... TO THE WRONG AIRPORT IN THE OPPOSITE DIRECTION OF THE CORRECT AIRPORT! Because of this I missed my flight back to the states and…
"so higher the room so better the view (the vicinity of the hotel is densely built-up by many 8-10 story buildings)"
"High floor on the north west side for better view"
"Join Hilton Honors and they allow you to choose your own room prior to check-in online."
"Book a room with access to the Executive Suite!"
"Ask for a west view (Osaka River & mountain range) or to the south (impressive and decidedly Japanese architecture buildings.)"