We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
See all 351 hotels in Osaka

Hotel New Otani Osaka

1,284 reviews
Save
Traveller (657)
Room & Suite (451)
Dining (82)
Overview
  • Excellent50%
  • Very good38%
  • Average9%
  • Poor2%
  • Terrible1%
Travellers talk about
“castle view”(27 reviews)
“tennis courts”(7 reviews)
Free Wifi
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
Room Service
4.0 Star Hotel
All hotel details
Offers from Hotel New Otani Osaka
Offers & Announcements: Save on Activity tickets
Hotel deals
Contact Info
Name/address in local language
{"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"dust":{"nav_controls":"ibex_photo_carousel__nav_controls"}},"scriptFlags":null}
Reviews (1,284)Write a Review
JPMiles / Payback Arrow
50
JPMiles / Payback Arrow
Filter reviews
460 results
Traveller rating
211
168
57
20
4
Traveller type
Time of year
LanguageEnglish
More languages
211
168
57
20
4
Show reviews that mention
All reviewscastle viewsurrounding parktennis courtsbusiness parkoutdoor poolnice hoteltrain stationjr loopbusiness districtquiet locationjunior suitespacious roomsjapanese hospitalityminute walknon smoking roomhotel is locatedjapanese hotel
FilterEnglish
Updating list...
1 - 5 of 460 reviews
Reviewed 6 days ago via mobile

This hotel is situated a little bit outside of the city centre, opposite Osaka castle, but the train station is very close by and it's easy to get in town. The staff is very attentive and friendly, like anywhere in Japan, amazing, they are happy...More

Thank Jeropa67
Response from Osaka_Castle_View, 支配人 at Hotel New Otani OsakaResponded yesterday

Thank you very much for taking time to leave your comments on our site. We appreciate your choosing the Hotel New Otani Osaka and are delighted to find out that your experience with us was memorable and enjoyable. It is with pleasure that we look...More

Hotel's Favourite
Reviewed 11 October 2017

Room was excellent with a wonderful view of Osaka Castle. Service was wonderful from the reflexology treatment to the shops below in the mini mall. Breakfast was either Japanese or American, I had a bit of both, excellent assortment on the buffet tables. The hotel...More

Thank sealou
Response from New_Otani_Osaka, 支配人 at Hotel New Otani OsakaResponded 25 October 2017

Thank you very much for leaving such wonderful comments on our site following your recent stay. We are so happy to know that you enjoy your stay with us. We are looking forward to your next visit to Hotel New Otani Osaka. Manager, Hotel New...More

Reviewed 2 weeks ago

Excellent location - very close to Osaka Castle, JR station and municipal train station. The staff in the counter is friendly and speaks English well. The beds are comfortable. We had a great time. :)

Thank Brian N
Response from New_Otani_Osaka, 支配人 at Hotel New Otani OsakaResponded 1 week ago

Thank you very much for staying at Hotel New Otani Osaka and for leaving your wonderful review. We are pleased that you are happy with your stay with us. We look forward to welcoming you back to Hotel New Otani again.

Reviewed 4 weeks ago via mobile

When we first arrived, a few thoughts immediately came to mind: 1. It's vicinity to Osaka Castle Park is a major plus 2. It's mostly quieter than downtown hotel - on a flip side, away from the excitements of city centers 3. It's hotel mostly...More

Thank Bima088
Response from New_Otani_Osaka, 支配人 at Hotel New Otani OsakaResponded 1 week ago

Thank you for staying with us at the Hotel New Otani Osaka and for taking the time to fill out the comment. We look forward to welcoming you to our hotel again!

Reviewed 4 weeks ago via mobile

Beautiful location Very near to Osaka Castle and JR Station Comfortable beds Excellent house keeping service Friendly staff Nice and bright rooms with beautiful views Beautiful lobby I will definitely stay again

Thank 494asifi
Response from New_Otani_Osaka, 支配人 at Hotel New Otani OsakaResponded 1 week ago

Thank you very much for leaving such fabulous comments on our site. It is a pleasure to know that you appreciated our location, facilities and service. We thank you again and look forward to your next visit to the New Otani Osaka.

View more reviews
PreviousNext
12345692
About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Free High Speed Internet ( WiFi )
Pool
Bar/Lounge
Hotel Amenities
Room Service
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Pool
Bar/Lounge
Hot Tub
Heated pool
Indoor pool
Details
Price range
US$ 115 - US$ 308 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Business Hotel in Osaka
#7 Family Hotel in Osaka
#12 Luxury Hotel in Osaka
#15 Romantic Hotel in Osaka
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available, Accessible rooms
Details
Price range
US$ 115 - US$ 308 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Business Hotel in Osaka
#7 Family Hotel in Osaka
#12 Luxury Hotel in Osaka
#15 Romantic Hotel in Osaka
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available, Accessible rooms
Add Photo Photos
Traveller (657)
Room & Suite (451)
Dining (82)
Pool & Beach (29)
Hotel & Grounds (450)
Bathroom (39)
Business Centre & Event Rooms (2)
Questions & Answers
Ask a question
stephymimo
2 November 2017|
AnswerShow all 6 answers
Response from Druarc | Reviewed this property |
Sorry I can't remember any place being open that late, a couple closed at midnight, you might be better of getting food at main station or airport depending on how your getting to Osaka.
2
Votes
arlene_108
11 May 2017|
AnswerShow all 3 answers
Response from Osaka_Castle_View | Property representative |
Thank you for your inquiry. Usually we will not recommend to share a bed with over 6 years old child, however if you would like to share your bed with your 7 years old child, it doesn’t take extra charge. Your 11 years old... More
1
Vote
Google Translation
kkuanloung
25 April 2017|
AnswerShow all 2 answers
Response from MeicyMessy | Reviewed this property |
We booked a small room but they upgraded to a big room due to the small rooms all booked. We stayed at room 740 with a castle view.
1
Vote
Room Tips
"Rooms facing Osaka Castle are great."
Read review
"Good food without the hassle of sourcing one near the city."
Read review
"castle view rooms are the best choice"
Read review
"Nice to stay here if they offer you the promotion price"
Read review
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing
Map
Satellite