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BEST WESTERN Hotel Fino Osaka Shinsaibashi

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506 Reviews from our TripAdvisor Community

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Showing 288: English reviews
Reviewed 3 days ago NEWvia mobile

This is the worst hotel i've ever stayed. Everything is prohibited. No food and drinks are allowed in the lobby. Checkout time is 10:00 am.Staff are not friendly and hospitable. Staff do not allow you to use the phone in the reception to call someone in the room...Their rooms are very small you couldn't move and you don't know where...

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Helpful?
Thank Golds P
Reviewed 2 weeks ago via mobile

Good location. Near train station and 10 minutes walk to Shinsaibashi shopping area. Small standard double room, could not open suitcases comfortably. Buffet breakfast spread is very ordinary. Superficial service from hotel staff.

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Helpful?
Thank Kevyn H
ベストウェスタンホテルフィーノ大阪心斎橋, 支配人 at BEST WESTERN Hotel Fino Osaka Shinsaibashi, responded to this review

Dear Sir / Madam This time I received available to our hotel from among others Thank you very much. Now also pleased to many people who can think that the "also like to stay." We will continue to efforts aimed at the hotel. Best regards,

Newcastle upon Tyne, United Kingdom
Reviewed 3 weeks ago

We paid over £305,00 for a 2 night stay in a superior double room(no breakfast) the room was tiny, reasonably clean but scuffs marks all over the walls. It had a double bed, dressing table, desk with tv, small table chair which would be great if there was the floor space to accommodate this stuff. You had to move the...

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Helpful?
1Thank Denise C
ベストウェスタンホテルフィーノ大阪心斎橋, 支配人 at BEST WESTERN Hotel Fino Osaka Shinsaibashi, responded to this review

Dear Sir / Madam This time it is I look forward to your stay to the hotel, Thank you very much. However, this time, to our customers, not come true that to offer a 100% customer satisfaction, did not apologize. All staff, this time thus your words that was charged, with everyone, and I was allowed to read. Your words...

Reviewed 27 October 2016

The basic facilities can reach to the standards of requirement. Breakfast is served in Japanese style and they are good. Staffs can speak English and willingly to help customers to sort problems. On 21st of October 2016, Hong Kong International Airport had been closed down because of a typhoon. We forced to stay one more night and day in Osaka...

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Helpful?
Thank Fatty L
ベストウェスタンホテルフィーノ大阪心斎橋, 支配人 at BEST WESTERN Hotel Fino Osaka Shinsaibashi, responded to this review

Dear Sir / Madam This time, you can now look forward to your visitors, stay to the hotel, Thank you very much. Moreover, it is like I got your post, and look forward to your words of welcome compliments, it is proposed to excuse me. All staff, your words that I look forward this time, and I was allowed to...

London, United Kingdom
Reviewed 26 October 2016

Hotels Review Check In Date October Location Osaka Check In I had problems locating the car park at the hotel, I know there was definitely a car park as we have been before but as the roads are narrow and busy in osaka, it was a problem. The car park isn't located on the main road of the hotel but...

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Helpful?
Thank Fatty_Mountain
ベストウェスタンホテルフィーノ大阪心斎橋, 支配人 at BEST WESTERN Hotel Fino Osaka Shinsaibashi, responded to this review

Dear Sir / Madam This time it is I look forward to your stay to the hotel, Thank you very much. However, this time, to our customers, not come true that to offer a 100% customer satisfaction, did not apologize. All staff, this time thus your words that was charged, with everyone, and I was allowed to read. Your words...

Los Angeles, California
Reviewed 17 October 2016 via mobile

The hotel is nicely located near shopping, restaurants and the subway in the middle of the city. The room was typical Japanese small but it was fine for one person with small luggage. The bathroom was also typical Japanese small but it was fine and the water pressure was great. They provide nice toiletries and the towels were exceptionally soft....

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2Thank AnonymousNS
ベストウェスタンホテルフィーノ大阪心斎橋, 支配人 at BEST WESTERN Hotel Fino Osaka Shinsaibashi, responded to this review

Dear Sir / Madam This time, you can now look forward to your visitors, stay to the hotel, Thank you very much. Moreover, it is like I got your post, and look forward to your words of welcome compliments, it is proposed to excuse me. All staff, your words that I look forward this time, and I was allowed to...

New York City, New York
Reviewed 4 October 2016

Great location: Quiet neighborhood, near a subway stop on the edge of the Dotombori train station, 2 or 3 stops away from Namba-Nankai station. There's a 7-11 right across the street, (good for ATM and breakfast food). It's also a short walk from a Sukiya chain restaurant and a post office. Good deal: We paid a total of about $105/night....

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Helpful?
1Thank hushaphone
ベストウェスタンホテルフィーノ大阪心斎橋, 支配人 at BEST WESTERN Hotel Fino Osaka Shinsaibashi, responded to this review

Dear Sir / Madam Thank you very much for staying at Best Western Hotel Fino Osaka Shinsaibashi on your recent trip to Osaka and for taking time to share your experience with us. We are very happy to know that you enjoyed your stay and overall hotel, location were to your satisfaction. We hope that if you decide to visit...

London, United Kingdom
Reviewed 3 October 2016 via mobile

The hotel is situated in a quiet part of a busy area. Great location for access to local tourist attractions and public transport. Great food choices in the surrounding area with plenty to choose from and directly opposite a 7-eleven. Rooms were slightly on the small side (as expected in Japan) but has comfortable beds. The bathroom was again, slightly...

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Helpful?
Thank icequeenling
ベストウェスタンホテルフィーノ大阪心斎橋, 支配人 at BEST WESTERN Hotel Fino Osaka Shinsaibashi, responded to this review

Dear Sir / Madam Wonderful to hear that you were happy with our service and location. It is our greatest pleasure to know that you have enjoyed your stay. We would like to also thank you for your inputs about our convenient location, and most of all our proud friendly staffs. Thank you for your great comments and we look...

Reviewed 12 September 2016 via mobile

I'm kicking myself for booking accommodation here. Room was very dusty - my chest and sinus were congested each morning. Air conditioning unit and carpets dusty. Grubby room - stained lamp and marked walls. 1 Wall socket was broken (see photos). Room is very small. Walls very thin - could hear thumping around from neighbouring rooms - probably from people...

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Helpful?
Thank Margiestar
ベストウェスタンホテルフィーノ大阪心斎橋, 支配人 at BEST WESTERN Hotel Fino Osaka Shinsaibashi, responded to this review

Dear Sir / Madam First of all regarding your stay in whenever this, the hotel staff, from the bottom of my heart, I would like to thank. The Nevertheless, this time, it is not come true where I am feeling you enough customer satisfaction, we would be rather a result of incurring your displeasure. Indeed, did I am sorry. Your...

Taipei
Reviewed 6 September 2016 via mobile

The room is very small and the service is okay. Opposite you can find Mos Burger and 7/11. Dislike the check out time as 10am, I think is too early. In terms of location... It is close to subway Exit south 3, easy to find.

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Thank gacelame
ベストウェスタンホテルフィーノ大阪心斎橋, 支配人 at BEST WESTERN Hotel Fino Osaka Shinsaibashi, responded to this review

Dear Sir / Madam This time I received your use of this hotel Thank you very much. In just the inconvenience, did Sorry. As designed to be used from now as next trip of Osaka, Customers of your voice and to cherish, because we will strive to improve services and facilities, I would like to continue to ask that you...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Spa
Room types
  • Non-Smoking Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry

Additional Information about BEST WESTERN Hotel Fino Osaka Shinsaibashi

Address: 1-2-19 Shinsaibashi, Chuo-ku, Osaka 542-0083, Osaka Prefecture
Region: Japan > Kinki > Osaka Prefecture > Osaka > Shinsaibashi / Nanba / Tennoji / South Area
Price Range: ₹ 6,675 - ₹ 15,461 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — BEST WESTERN Hotel Fino Osaka Shinsaibashi 3.5*
Number of rooms: 179
Reservation Options:
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN Hotel Fino Osaka Shinsaibashi staff and other travellers.
16 questions
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Questions? Get answers from BEST WESTERN Hotel Fino Osaka Shinsaibashi staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Need more quiet and No Smoking”
 of 5 bubbles , 27 Oct 2016 | Read review
“If there is a non-smoking room, take it”
 of 5 bubbles AngelaS793, 21 Jun 2016 | Read review
“Good location near Shinsaibashi (shopping street) and Den Den Town (electricity and hobbies stuffs market)”
 of 5 bubbles Penguinov, 24 Dec 2015 | Read review
“No views due to being down a side street, but that means the entire hotel is quiet whenever you need to sleep”
 of 5 bubbles inkaradise, 23 Nov 2015 | Read review
“All rooms have windows facing the wall of adjacent buildings, except ones that are located at the front side of the hotel.”
 of 5 bubbles 615StephenS615, 12 Nov 2015 | Read review
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