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Hotel Keihan Universal Tower

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Hotel Keihan Universal Tower
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875 Reviews from our TripAdvisor Community

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Showing 62: English reviews
London, United Kingdom
Reviewed 2 weeks ago via mobile

Rooms were quite small and beds hard. For a luxury hotel there was no wifi in the rooms. When you pay over AUD200 per night this is a basic facility. Staff offered no compensation at all despite our request for a partial refund. We needed to contact families to let them know we were safe after an earthquake but were...

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Helpful?
Thank natashadawn93
Singapore, Singapore
Reviewed 5 weeks ago

Great location with easy access by airport limo bus and subway. The Universal City subway station is next to the hotel and its a short, direct ride to Osaka Station. Rooms on the "renewal" (ie renovated?) floor are slightly more costly but they're on a higher floor (Room size is the same tho). There are 3 breakfast venues to cater...

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Helpful?
Thank aktan6336
Makati, Philippines
Reviewed 24 October 2016 via mobile

One thing to note is that there are numerous hotel keihans and you could get lost on your first time in entering one. All of them are right next to each other and are all well situated Infront of universal studios Japan and what makes it better than just the theme park is just right outside your lobby is a...

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Helpful?
Thank yoursolmate
Keihan_Universal, receptionist at Hotel Keihan Universal Tower, responded to this review

Dear valued Guest, Thank you for staying here at Hotel Keihan Universal Tower. I have to appologize for the confusing location of our hotels. It is a fact that we have two Hotel Keihan branches around the area which usually confuse most of our guest. We are however delighted to read that you had enjoyed most of your stay in...

Reviewed 22 September 2016

This hotel is very professional, clean, well-run and all that, but nothing extraordinary and it's quite pricey - thus, I would say it's a good choice mainly if your priority is Universal Studios. In that case, it's a good choice because you're just a five minute walk from the park entrance. Be aware that if you don't get a plan...

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Helpful?
1Thank Brenna S
Keihan_Universal, Receptionist at Hotel Keihan Universal Tower, responded to this review

Thank you for choosing Hotel Keihan Universal Tower as an accomodation facility on your tour here at Universal Studios Japan. We hope that you had a wonderful stay in our hotel. Our hotel is known to be a convenient accomodation facility for guests visiting Universal Studios and Osaka City. Please feel free to invite your friends and family to experience...

Melbourne, Victoria, Australia
Reviewed 16 September 2016 via mobile

Great location being 2min from JR station and less then 5min to USJ front entrance. Heaps of food options at the front door also. We had breakfast included and the top floor buffet was amazing. Room had four single beds and was a tight squeeze but comfortable. The only odd part was the room seemed to be built without air...

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Helpful?
Thank Ben M
Keihan_Universal, Receptionist at Hotel Keihan Universal Tower, responded to this review

Dear Valued Guest, Thank you for staying here at Hotel Keihan Universal Tower. We are glad to hear that you had a delightful stay in our facility. Please consider staying with us again on your next vacation. We would also appreciate if you can invite your family and friends to stay with us. We hope to see you and hear...

Puerto Vallarta, Mexico
Reviewed 16 August 2016

The hotel is well located and only few steps from JR Station Universal, the hotel service in general is good, you have plenty options for dining out side, we had breakfast at the hotel they offer both occidental and Japanese, the occidental breakfast could offer more variety, rooms are ok nothing espectacular but clean and comfortable. The best is all...

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Helpful?
Thank Ramrab
Keihan_Universal, Receptionist at Hotel Keihan Universal Tower, responded to this review

Dear Valued Guest, Thank you for choosing Hotel Keihan Universal Tower as an accomodation facility on your tour here at Universal Studios Japan. As I have read from your review, it is a pleasure to find out that you had enjoyed your stay stay here in our hotel. Our hotel is known to be a convenient accomodation facility for guests...

Reviewed 29 July 2016

I booked for 4 nights and 2 superior triple rooms with breakfast. We enjoyed our stay. We arrived at around 11 pm via train station. It is located outside the universal city station and city walk. Starbucks, convenience store, gap store, shops and restaurants is just a few walks from the hotel. There are 3 breakfast area, the garden on...

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Helpful?
Thank Jelanjenjoji
Keihan_Universal, Reception at Hotel Keihan Universal Tower, responded to this review

Dear Valued Guest, Thank you for staying here at Hotel Keihan Universal Tower. We are glad to hear that you had a delightful stay in our facility. Please consider staying with us again on your next vacation. We would also appreciate if you can invite your family and friends to stay with us. We hope to see you and hear...

Jakarta, Indonesia
Reviewed 16 July 2016 via mobile

Perfect location if you plan to visit Universal Studio, only few minutes walk to USJ main gate.. Good service. We booked 3 rooms for 2 nights, but when we checked in, there's a weather forecast announced that there will be a typhoon pass through osaka at our second night... the hotel let us to  cancel our second night in this...

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1Thank Deldeejo
Keihan_Universal, Receptionist at Hotel Keihan Universal Tower, responded to this review

Dear Valued Guest, Thank you for staying here at Hotel Keihan Universal Tower. We hope that you had enjoyed your stay here in our Hotel. We wish to see you again on your next trip here in Osaka. Please feel free to invite your friends and family to experience our warm Hospitality. Thank you and Have a nice day. Marlon...

Cebu City, Philippines
Reviewed 15 July 2016 via mobile

Since our group wanted to go to USJ for 2 days, this hotel was a prefect base for our Osaka trip. Lawson stores as well as several restaurants are just a stone throw away. Train station is right around the corner. Beds are comfortable and rooms are huge for Janapanese standards. Breakfast is good (3 restaurants) but they serve the...

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Helpful?
Thank drjlim2016
Keihan_Universal, Rerceptionist at Hotel Keihan Universal Tower, responded to this review

Dear Valued Guest, Thank you for staying here at Hotel Keihan Universal Tower. We hope that you had enjoyed your stay here in our Hotel. We wish to see you again on your next trip here in Osaka. Please feel free to invite your friends and family to experience our warm Hospitality. Thank you and Have a nice day. Marlon...

jakarta
Reviewed 9 July 2016

We stayed in this hotel for 5 nights during our last summer holiday. We really enjoyed it. The room is okay not too small. Plenty of amenities. Breakfast was excellent with so many choices of food and children buffet too! There is hot spa on 31st floor but we have to pay to use this facility. Very nice hotel close...

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Helpful?
Thank gemartraveling
Keihan_Universal, Receptionist at Hotel Keihan Universal Tower, responded to this review

Dear valued guest, Thank you for staying here at Hotel Keihan Universal Tower. It is delightful to read that you had a comfortable stay in our hotel. However, it seems that you have noticed that most our staff lack the knowledge on basic English. It is a relief to know that our staff was able to help you on your...

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Amenities

Highlights
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Banquet Room
  • Multilingual Staff
  • Dry Cleaning

Additional Information about Hotel Keihan Universal Tower

Address: 6-2-45 Shimaya, Konohana-ku, Osaka 554-0024, Osaka Prefecture
Region: Japan > Kinki > Osaka Prefecture > Osaka
Price Range: ₹ 7,079 - ₹ 37,027 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hotel Keihan Universal Tower 3.5*
Number of rooms: 641
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Also Known As:
Hotel Keihan Universal
Hotel Style:
#21 Romantic Hotel in Osaka
#36 Family Hotel in Osaka
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Keihan Universal Tower staff and other travellers.
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Questions? Get answers from Hotel Keihan Universal Tower staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Great Family Hotel”
 of 5 bubbles gemartraveling, 9 Jul 2016 | Read review
“I was quite satisfied with my room. I had no problems”
 of 5 bubbles Hylmar, 17 Apr 2016 | Read review
“top floor with open sky view”
 of 5 bubbles BryanSo, 14 Jan 2016 | Read review
“Rooms facing the Bay are excellent”
 of 5 bubbles Venkat-Indian, 24 Jun 2015 | Read review
“Don't stay here”
 of 5 bubbles 585robe, 13 Sep 2014 | Read review
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