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Mitsui Garden Hotel Kyoto Sanjo

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466 Reviews from our TripAdvisor Community

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Showing 189: English reviews
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Reviewed 1 week ago via mobile

We have been charmed and impressed by the level of sophistication and refinement customer service reaches in Japan. However our experience at Matsui Garden has been an exception to the rule when it comes to outstanding customer care in this country. We have experienced our worst incident in this hotel and have been appalled by how things have been handled....

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Helpful?
Thank Stephanie C
London, United Kingdom
Reviewed 3 weeks ago

We stayed here 4 nights and were very satisfied. The staff were friendly, room was small but cosy. It is very quiet, clean, and very close to the main shopping area of Kyoto. Also it can be reached easily by public transportation (subway station is 2 minutes away). Many restaurants in walking distance

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Helpful?
Thank Leleh82
MGHKSRoom, マネージャー at Mitsui Garden Hotel Kyoto Sanjo, responded to this review

Thank you for having stayed at Mitsui Garden Hotel Kyoto Sanjo and taking the time to share your precious feedback. We are grateful to hear that you were very satisfied with our location which has got lots of reputation so far. As you mentioned, there is many bus stops aroud our hotel so that you could easily access to most...

Washington DC, District of Columbia
Reviewed 5 weeks ago

Great hotel for the price. You can't beat the location and price! It was very clean and the staff was very helpful. The onsen downstairs is awesome with a view of a small cozy garden! Rooms were not that small compared to other hotels in Japan.

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Helpful?
Thank SmoogeyBoogey11
MGHKSRoom, マネージャー at Mitsui Garden Hotel Kyoto Sanjo, responded to this review

Thank you very much for having stayed at Mitsui Garden Hotel Kyoto Sanjo and taking the time to provide us with your warm-hearted feedback. Our convenient location is definitely one of our selling points. We have received so many positive comments from thousands of our guests in the past on our well-equipped public bath which has a superb traditional Japanese...

Asia
Reviewed 14 January 2017

Honestly, the triple room in this hotel is a small but we really like the location and accountability of this place, so we decided to stay here again for four days. Kyoto is like our second home, we have been coming to this city at least twice a year for the past decade. We have tried many hotels and we...

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Helpful?
Thank EELSM
MGHKSRoom, フロント オフィス マネージャー at Mitsui Garden Hotel Kyoto Sanjo, responded to this review

Thank you for having stayed at our hotel and took your time to give us a valuable feedback. We are pleased to hear that you liked our location and picked up as your choice. As you mentioned, our hotel is very close to beautiful Rokkaku temple and "FRESCO" surpermarket which is convenient and open for 24 hours. Furthermore, that is...

Sydney, Australia
Reviewed 12 January 2017

The hotel was well placed for both subway and major dining, shopping and entertainment areas. The triple room was well appointed and comfortable. Helpful and friendly staff. The breakfast was a little squashy and most hot dishes lukewarm.

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Helpful?
Thank brett k
MGHKSRoom, フロント オフィス マネージャー at Mitsui Garden Hotel Kyoto Sanjo, responded to this review

Thank you very much for having stayed at Mitsui Garden Hotel Kyoto Sanjo and taking the time from your busy schedule to write your precious feedback. As you told, we are located 1 minute walk from exit number 6 of Karasuma-Oike Subway Station which is just 3 stops from Kyoto Satation. Furthermore, there are some more convenient transportations within a...

Telluride, Colorado
Reviewed 3 January 2017 via mobile

Overall a nice mid range hotel. The staff is very friendly and willing to speak english and make your stay a great experience. The hotels facilities are good and the rooms are very clean and provide a good layout. The bed was nice but the pillows are like sleeping on packing peanuts, so bring your own or hope they get...

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Helpful?
Thank skisup
MGHKSRoom, フロント オフィス マネージャー at Mitsui Garden Hotel Kyoto Sanjo, responded to this review

Thank you very much for having stayed at Mitsui Garden Hotel and giving us your precious feedback. Our staff takes great pride in offering an exceptional experience to our guests. We are so delighted to hear that you were satisfied with our facilities and guest rooms in particular. On the other hand, we are sorry to hear that you were...

Tokyo, Japan
Reviewed 2 January 2017 via mobile

Stayed at this hotel over the New Year holiday. The hotel was full, and a little crowded, but the staff did a great job making everyone comfortable. The rooms are small -- typical of Japanese hotels, but well-equipped and comfortable. There is a public bath -- small, but a nice feature. The breakfast buffet was terrific -- mostly Japanese, with...

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Helpful?
Thank MJF8456
MGHKSRoom, フロント オフィス マネージャー at Mitsui Garden Hotel Kyoto Sanjo, responded to this review

Thank you for having stayed at Mitsu Garden Hotel Kyoto Sanjyo and taken your time to give us a valuable feedback. We are so pleased to hear that you could have experienced Japanese culture and liked our location. Furthermore, it is also our plesure to have such a comment that you liked our breakfast. You are warmly welcome back to...

Johannesburg, South Africa
Reviewed 28 December 2016 via mobile

What a lovely hotel! Extremely well situated close to a main train station; beautiful garden in the lobby; helpful and friendly staff and just an all round nice hotel. Room (although very small which I believe is the standard in Japan) was really nice with a comfortable bed fully functional bathroom. Definitely a winner!

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1Thank Luandri B
MGHKSRoom, マネージャー at Mitsui Garden Hotel Kyoto Sanjo, responded to this review

Thank you very much for having stayed at our hotel this time and spending your time on giving us a precious comment. It is our pleasure to hear that our hotel could have been satisfied with your expectation. As your valuable feedback, our guests could see a magnificent japanese garden from our robby's big window. As matter of fact, a...

Bristol, United Kingdom
Reviewed 24 November 2016 via mobile

This was a very nice hotel - rooms were tiny as expected but perfectly comfortable and clean. The communal bath was very nice with a nice garden to look out to. Only given 4 stars since I thought it was quite expensive given no. Real fast included in the room rate.

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Thank Catherine2555
San Francisco, California
Reviewed 6 November 2016

this hotel is in a great location. the staff is extremely friendly and helpful. It is half a block from the subway and very close to nijo castle. The room size is normal for asia and there is a on site onsen with the garden view!

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1Thank eswong29

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Staying in City Center

Neighbourhood Profile
City Center
No district of Kyoto is quite as representative of its blended nature as the City Center. By day, the covered shopping arcades along Kawaramachi and Shijo Street bring deal hunters and fashionistas out in droves to peruse the clothing, accessories, gifts, and home goods offerings. When it grows dark, the City Center is a hip spot for nightlife, alive with bars and clubs. A trendy culinary scene and an abundance of local watering holes give the Center its youthful vibrancy. In contrast, the quieter areas of the City Center seem a world away, shielded from noise by the foliage of the public gardens and zen spaces surrounding the area's shrines, castles, and the Imperial Palace. These ancient and sacred spots are seamlessly folded into the scenery, providing a respite from the energy of the city, but close enough to put you directly back onto the pulse of the city when you're ready.
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Amenities

Highlights
  • Restaurant
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
Room types
  • Non-Smoking Rooms
  • Smoking rooms available
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Multilingual Staff
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
Official Description (provided by the hotel)
While conveniently located just one minute away from a train station, Mitsui Garden Hotel Kyoto Sanjo is hidden away off the main road. The Japanese garden that can be viewed from the lobby is the former site of a water stream garden and has been reproduced with excavated garden stones and boulders. The hotel is perfect for rejuvenating yourself while taking in a sense of history. Sanjo Street is lined with stylish shops and traditional shop/home buildings that are sure to delight visitors of all ages. Stretch out your arms and legs for a leisurely bath while gazing at the water stream garden to ease the fatigue of the day.This is open until 1:00 late night, so you can use it even after a late arrival. ... more   less 

Additional Information about Mitsui Garden Hotel Kyoto Sanjo

Address: 80 Mikuracho, Nishiiru, Karasuma, Sanjodori, Nakagyo-ku, Kyoto 604-8166, Kyoto Prefecture
Region: Japan > Kinki > Kyoto Prefecture > Kyoto > City Center , Kawaramachi / Karasuma / Shijo Omiya
Price Range: ₹ 6,878 - ₹ 24,892 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Mitsui Garden Hotel Kyoto Sanjo 3.5*
Number of rooms: 169
Reservation Options:
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Also Known As:
Mitsui Garden Hotel Kyoto
Hotel Style:
#20 Business Hotel in Kyoto
#22 Romantic Hotel in Kyoto
#25 Family Hotel in Kyoto
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Questions & Answers

Here's what travellers have asked, with answers from Mitsui Garden Hotel Kyoto Sanjo staff and other travellers.
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Questions? Get answers from Mitsui Garden Hotel Kyoto Sanjo staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All the rooms we occupied were the same. Very small”
 of 5 bubbles 644nevillef, 20 Sep 2016 | Read review
“Book a family room if you have 3-4 in your group. The room is very spacious and comfortable.”
 of 5 bubbles ShelleyYam, 5 Jan 2016 | Read review
“Very good wifi service.”
 of 5 bubbles quietdepths, 4 Dec 2015 | Read review
“We stayed in the 5th floor in a superior room at then end of the corridor”
 of 5 bubbles 4agnetal, 26 Oct 2015 | Read review
“Book early”
 of 5 bubbles EELSM, 6 Aug 2015 | Read review
5 of 5