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ANA Crowne Plaza Kobe

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30 Dec31 Dec
1 room, 2 adults, 0 children
Standard Room
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Located near Mt. Rokko, the ANA Crowne Plaza Kobe is a well-known local landmark. With a commanding view of Kobe Port, the hotel is prefect for savoring the unique charms of one of Japan’s most international cities. Directly accessible from the nearby Shinkansen and subway line, the hotel is also a two-minute train ride from the heart of Kobe. With such excellent transportation access, the hotel is an ideal base for all of your business and leisure needs. To meet a variety of needs, along with 593 guest rooms, the hotel is equipped with 23 banquet rooms, 9 restaurants and bars, Angsana Spa, and a fitness center.
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Property amenities
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Wheelchair Access
Room Service
Pets Allowed ( Dog / Pet Friendly )
Dry Cleaning
Meeting Rooms
Hot Tub
Laundry Service
Banquet Room
Multilingual Staff
Conference Facilities
Heated pool
Indoor pool
Breakfast Available
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Room features
Non-Smoking Rooms
Air Conditioning
Family Rooms
Smoking rooms available
Refrigerator in room
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Bay View
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Stayed at this hotel for business for 4 nights. 1st I didn’t get the room I requested and ended up in a very small room with a twin bed. This hotel either still allows smokers or there are years of smoke odors remaining in the carpets. The rooms are very outdated, carpets are ol
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There is no way to set the room temperature. It was very hot in the room so the hotel recommended me to open the emergency window. By doing so the alarm started, so the reception asked me to close the window.
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Response from IanE1279, General Manager at ANA Crowne Plaza Kobe
Responded 1 week ago
Dear seven39 Thank you for your feedback with regards to your recent stay with us. I do apologise for any inconvenience you may have experience due to the room temperature. The hotel offers several types of room that have individual air-conditioning controls, however for a majority of our rooms we have a centralized air-conditioning or heating system that you can regulate to be on or off, and when it is on you can control the fan speed. For those guests who find it too warm, the hotel does provide portable fans in the room, as well as humidifiers, so that your stay is more enjoyable with us. The option to open the emergency window is also possible, however the hotel needs to deactivate the alarm connected to it, unfortunately in this instance the instruction to open the window should have been communicated to our security team so they were not alarmed by the window alarm. I have spoken to my team to make sure this is addressed and handled in the proper manner in future. In closing seven39, I do apologize for this inconvenience and would like to assure you that this is not the service for which the hotel is known for. Should your travels bring you back to Kobe in the future we look forward to welcoming you back for a more enjoyable stay.
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This hotel must have mortgaged themselves to the max when it was built as nothing has been updated since then. The furniture was dirty/old, the carpets was dirty and rumpled from age, the bathrooms fixtures are from the 80s. Despite a no smoking room, my room smelled badly of ci
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Response from IanE1279, General Manager at ANA Crowne Plaza Kobe
Responded 3 weeks ago
Dear Chihawetr Thank you for recent feedback with regards to your recent stay. I would like to apologize that your stay had not met your expectations. You have rightfully mentioned that they hotel is 30 years old. In that 30 years the hotel has had numerous owners, which may have had different business strategies, however I would like to assure you that the current owner has been working on extensive plans to upgrade the current hotel with the assistance of a reputable interior designer and the hotel management team. In the interim, while this is being finalized, the hotel management team will continue to maintain the property on a daily basis. I have asked my team to go through the rooms to check for the smoking smell that you had mentioned so that we can have that room spring cleaned and de-smoked so the next guests are not affected. Recently, the owner had invested in the infrastructure in the avenue located at the base of the hotel to get it ready to develop in to destination for visitors coming to Kobe, the second phase of project is currently underway. In closing Chihawetr, I would like to again apologize for any inconvenience that may have been caused and would like to assure you that we will continue to do our best in ensuring that we are able to meet our guest’s expectations.
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The view from the top is spectacular and to top it all off you have the most breathtaking flowers that give off the most amazing fragrances. You can also sit in a hammock and enjoy the view. Worth the trip.
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Response from IanE1279, General Manager at ANA Crowne Plaza Kobe
Responded 7 Nov 2018
Dear roxieliz Thank you for taking the time to share with us your important feedback with regards to your most recent stay with us. We are delighted to hear that you enjoyed the view as well as the local flowers that at this time of the year are great to see. The trees on the Rokko mountains that are adjacent to the hotel are a wonderful sight to see, as they are in the process of changing to autumn colours. Another exciting thing to do is to take the ropeway up the mountains to see the herb gardens as the weather is very pleasant. Once again, thank you for your feedback and we look forward to welcoming you back to stay with us again soon.
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The public areas are magnificent and like 5 stars hotel but the private area of the room is an average like 3 stars hotel. No carpet for bathroom floor which seems as 2 stars hotel. The bedroom is small but with nice view. Its value is being close to the main train station and as
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Response from IanE1279, General Manager at ANA Crowne Plaza Kobe
Responded 21 Oct 2018
Dear mendi62 Thank you for sharing with us your feedback about your recent stay. The hotel offers a wide selection of room sizes from our guest to enjoy, you had mentioned that the bathroom had no carpet, I do apologize for this inconvenience, however this is very common as this area is considered a “wet” area, therefore the preferred flooring is either tile or stone, which is more resilient to any water. We are also glad to hear that you found the hotel location as well as facilities such as the supermarket as being very useful. Should your travels bring you back to Kobe in the future we look forward to the opportunity to be of service to you again.
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Is there parking for our vehicles?
0 votes
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Transportation from Osaka airport to hotel. Taxi is $327 US. Any thing less costly,such as train, ferry?
Hi there, there are two international airports in Osaka (Itami and Kansai). Both airports offer a very nice bus to Sannomiya Kobe for between 1100 and 1400 JPY (11 - 14 USD). Tickets can be purchased easily upon arrival and busses run on a very regular schedule. Once in Sannomiya Kobe the taxi will be no more than 10 USD to ANA Crowne Plaza. I personally use this mode of transportation during my travels and I hope this will help your arrival experience as unfortunately we do not offer an airport shuttle.
3 votes
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Does the hotel have a shuttle to the Osaka Itami Airport?
We do not offer a shuttle to or from either Osaka Itami or Kansai airports. The most economical way to reach our Hotel from either airport is by taking the Airport Limousin Bus to Kobe - Sanomiya. Tickets are available at both airports and the busses run a very good schedule and provide a comfortable ride to all guests. Once in Sanomiya the taxi fair to our Hotel is approximately 1000 JPY depending on the time of arrival.
1 vote
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Does each room have their own air conditioning controller?
Yes, the room that we stayed in has its own air condition controller, but we didn't use it.
1 vote
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do you offer luggage storage after we check out in the morning? also we will be arriving at around 1030pm is there any restaurants in or around the hotel that will still be open? thanks
Dear Gary Y We certainly offer luggage storage and the Hotel also offers 24 hour room service as per our brand standard with many nice selections. If you would like to access the restaurant and entertainment district our Hotel staff can easily direct you to the subway located in the basement of our building and with only one stop you will be in the heart of Kobe's entertainment district with many restaurants still open at this late hour. For the return you may likely choose a taxi which will cost you approximately 10 USD. We look forward to welcome you to our Hotel and hope you have a pleasant journey.
0 votes
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"Stay at another hotel"
"take a room towards the woods in upper floor"
"Room with a view over the city"
"best city views on higher floors"
"Higher floor rooms with a sea view have spectacular night vistas"
US$ 99 - US$ 308 (Based on Average Rates for a Standard Room)
ana crowne plaza kobe hotel kobekobe crowne plaza
JapanKinkiHyogo PrefectureKobe
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