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Crowne Plaza Hangzhou Xanadu Resort

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#23 of 2,327 Hotels in Hangzhou
Certificate of Excellence
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Crowne Plaza Hangzhou Xanadu Resort
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246 Reviews from our TripAdvisor Community

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There are newer reviews for Crowne Plaza Hangzhou Xanadu Resort
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Showing 115: English reviews
Bondi, Australia
Reviewed 22 June 2016

We stayed here 2 nights as part of a package tour. There was an initial hiccup on checkin when we entered our designated room to find a strong stink of cigarettes and an ashtray on the desk in a supposedly non-smoking hotel ! We complained at the front desk via our tour guide and received a prompt apology, a new...

Thank Bondi_Phil
New York City, New York
Reviewed 16 June 2016

I stayed at this hotel with my family for 1 night as part of a packaged China bus tour. It is a very good choice and I'm glad the tour company went with this one. Hangzhou was easily one of my favorite cities on the tour, and this hotel did not disappoint. Knowing it was a Crowne Plaza, I had...

Thank Garland Q
Reviewed 20 May 2016 via mobile

Really beautiful hotel and gardens. Our room was spacious with a balcony overlooking beautiful trees. Huge comfy king sized bed and lovely deep bath (with over head shower). Fantastic buffet breakfast with huge range of choices. We went to the Chinese Restaurant with moderate prices aprox $20 Au pp. The buffet restaurant was good value with great food also. Bar...

Thank Desma P
Viola W, Manager at Crowne Plaza Hangzhou Xanadu Resort, responded to this review

Dear Guest, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us and speak highly about your stay. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Viola WANG Front Office Manager

Kuwait City, Kuwait
Reviewed 19 May 2016

A really memorable hotel accommodation , not only in China but also worldwide. At first located conveniently very close to Hangzhou center , but equally in a splendid , calm and peaceful environment . Scenery in the surrounding landscaped areas is idyllic with plash plantation on the shore of a lake makes you feel relaxed and besides conditions of living...

Thank Dimitris A
Viola W, Manager at Crowne Plaza Hangzhou Xanadu Resort, responded to this review

Dear Guest, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us and speak highly about your stay. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Viola WANG Front Office Manager

Reviewed 25 April 2016

This place is a nice resort with all the amenities. Very large indoor pool and wonderful trails around the resort. Large rooms and very clean. It is a maze trying to find your room therefore I highly suggest asking the directions. The room numbers are 4 digit. first is the block#, second is the floor# and third and fourth is...

1Thank Bob K
Viola W, Manager at Crowne Plaza Hangzhou Xanadu Resort, responded to this review

Dear Guest, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Viola WANG Front Office Manager

Reviewed 11 April 2016 via mobile

Visited this resort during winters. The rooms are quite big and are well equipped. Some of the rooms have balconies which is an additional benefit. I dint like the room service menu but the breakfast buffet was extensive. The view from your room and the restaurants is breath taking. Additional activities like camping and cycling is available in the resort....

Thank Manav M
Reviewed 10 April 2016

The location on the lake was lovely, but I had little time for that--although it would have been nice to explore the surroundings. Overall it was a more comfortable (softer) bed than most I found in China, the room was fine, and the breakfast was good. A better than average hotel for sure. I was there as part of a...

Thank jlamwpg
Reviewed 7 April 2016 via mobile

I stayed here for almost 2-3 nights and really loved this place because of its location. This is a beautiful resort surrounded by mountains and a lake. It's a peaceful place to stay, where in you can rejuvenate and being close to the nature. The morning & evening view is so mesmerizing. Rooms are quite spacious. Since it's quite a...

Thank Ankur123
Toronto, Canada
Reviewed 5 April 2016

This is really a beautiful hotel, the surroundings is just stunning! It's very peaceful there, so,if you are looking for a place where you have peace and quiet, this is it in Hangzhou. The only thing is that the hotel is rather spread, so there is lots of walking. But would absolutely stay there again.

Thank Anna J
Burlington, Canada
Reviewed 18 March 2016

This hotel is beautiful! We were in the farthest villa, so a bit of a walk from everything and I was exhausted and grumpy. But when we got to our room, I was amazed! It was huge, and stunning! I am 6 foot tall and rarely find a tub I love. I spent an hour relaxing in the tub, it...

2Thank Amelia_Lynn

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  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Room Service
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Laundry Service
  • Babysitting
Official Description (provided by the hotel)
Located in Wenyan Town, near the junction of the Qiantang, Fuchun and Puyang Rivers, the Resort presents an idyllic natural environment and incorporates the Xiang Lake tourism area, an official venue for the World Leisure Expo 2011. Hotel covers an area of 94,000 square meters; forested 28,221 square meters. Situated by Tiger Mountain, the hotel has its own Swan Lake, where the Swans, Ducks and Mandarin Ducks are dwelling. In the hotel, you will enjoy the natural beauty away from the modern life. Having a meeting or on a trip – whatever your purpose is, our hotel will provide every convenience to guarantee your trip is a success. Our hotel can be used as an extension of your office. We have 301 distinctive rooms, including 19 suites, 62 Crowne Plaza Club rooms. All rooms are well-designed with the minimum size of 40 square meters; some rooms even have a feature balcony for you to enjoy the stunning view of the lakes and mountains. Zest CaféZest Café located on the first floor of Conference centre, the elegant and stylish lake-view International restaurant, you can order exquisite food delicacies cooked by our hotel chef. It also serves International buffet, with seafood selection, authentic Brazilian barbecue, cocktails and desserts, presenting you a feast of delicacy.Waterfront Terrace Waterfront terrace on the Swan Lake can be used for various outdoor parties and is an ideal choice for private gatherings, weddings, product promotions, cocktail receptions and company meetings.Tao Yuan Chinese RestaurantIn a luxurious and elegant atmosphere, enjoy the modern-style Cantonese cuisine, delicate Hangzhou cuisine, local Sanjiang special cuisine and a variety of afternoon tea dim sums. 37 private rooms in diversified styles and a function room for 550 guests can accommodate functions of all sizes. Muse Lobby BarRelaxing and easy atmosphere, flavorful coffee, authentic tea, exquisite snacks and mellow wines, Muse Lobby Bar is an excellent venue for a business negotiation with your partner or a friends gathering. The resort is at the prime location of Hangzhou whether it’s for business or leisure purpose.It has 21 meeting rooms in different size and design. The impressive Xanadu ballroom offers 864 square meter of event space and accommodates up to 800 guests for a theater style meeting and 550 guests for a round table dinner set up. The 460-square-meters Xiang Lake ballroom can accommodate up to 350 guests for a classroom set up, and cocktail reception for 550 guests. The VIP Reception Centre located by the Swan Lake, it is an exclusive meeting and dining venue and ideal for private dinners, weddings, cocktails and corporate meetings. Other meeting rooms of various sizes that offer the organizers and participants ample space which can handle groups of 10 to 450 people.The resort offers meeting organizers and participants world-class meeting facilities including the latest audiovisual equipment which are supported by the services of a team of professionally trained staff. For absolute relaxation, you can unwind with an invigorating swim in our 25-meter lap pool; practice your swing at the tennis court, test your skills in the billiard chess and table tennis room, enjoy fishing and boating in the lake that commands a majestic view of the surrounding with the company of swans. The health centre features a gymnasium with state-of-the-art exercise equipment. For a moment of serenity, the jogging or bike trail provides an interesting option. ... more   less 

Additional Information about Crowne Plaza Hangzhou Xanadu Resort

Address: No.3318 Xianghu Road, Wenyan Town, Xiaoshan District, Hangzhou 311258, China
Region: China > Zhejiang > Hangzhou
Price Range: ₹ 5,700 - ₹ 8,653 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Crowne Plaza Hangzhou Xanadu Resort 4.5*
Number of rooms: 301
Reservation Options:
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Also Known As:
Sofitel Xanadu Hotel Hangzhou
Sofitel Hangzhou
Accor Xanadu Hotel Hangzhou
Hangzhou Sofitel
Hotel Style:
#2 Top resorts Hotel in Hangzhou
#19 Best Value Hotel in Hangzhou
#21 Luxury Hotel in Hangzhou
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Hangzhou Xanadu Resort staff and other travellers.
2 questions
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4 months ago
Virginia Beach, Virginia

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Questions? Get answers from Crowne Plaza Hangzhou Xanadu Resort staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Make sure you get a room with a lake view”
 of 5 bubbles MariaS544, 16 Nov 2016 | Read review
“Be sure to ask for non-smoking room if bothered by tobacco smoke”
 of 5 bubbles johnhO752SV, 2 Nov 2016 | Read review
“Overlooking the lake”
 of 5 bubbles farloon2, 20 Jul 2016 | Read review
“All rooms either with lake view or to the internal gardens are equally nice.”
 of 5 bubbles DimitrisA417, 19 May 2016 | Read review
“Get a top floor, corner room for the best views!”
 of 5 bubbles Amelia_Lynn, 18 Mar 2016 | Read review
5 of 5