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Crowne Plaza Hangzhou Xanadu Resort

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#19 of 2,304 Hotels in Hangzhou
Certificate of Excellence
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Crowne Plaza Hangzhou Xanadu Resort
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243 Reviews from our TripAdvisor Community

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Showing 113: English reviews
london
Reviewed 2 weeks ago via mobile

Very beautiful location and hotel is nice and quite , friendly staff although communication is a bit hard I went for a dinner in the main zest restaurant but I found the menu is very limited ( see pics) and the cocker shouting on waiters with very slow service although only 7 customers is there Internet is always cutting except...

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Helpful?
Thank ttano
Viola W, Manager at Crowne Plaza Hangzhou Xanadu Resort, responded to this review

Dear Sir: Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the disturbance you have experienced during your stay due to the restaurant service ,WIFI and so on. Rest assured that these issues will be looked into. We value your comments and welcome the opportunity to serve you again. Sincerely,...

Sydney, Australia
Reviewed 3 weeks ago

Peaceful and tranquil and a lovely place to stay even in the rain. It has every comfort and amenity out couid wish for. Thoroughly recommend it! However it's a bit out of town so not so easy if you want to be part of the hubbub of Hangdzou

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Helpful?
Thank Maria S
Viola W, Manager at Crowne Plaza Hangzhou Xanadu Resort, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, MarCom Manger Lucy

Cobourg, Canada
Reviewed 2 November 2016

If only the interior of the hotel could match the beauty of its lakeside location. From the time of entering, we noted the lobby was tired. The room smelled of smoke (It seems everyone smokes in China!) The shower was in a high-sided tub and towels were thin. Definitely this hotel should not be rated as a 5 star facility....

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Helpful?
Thank John H
Viola W, Manager at Crowne Plaza Hangzhou Xanadu Resort, responded to this review

Dear Sir: Thank you for your feedback. We understand and apologize for the inconvenience caused by the room and shower facility. We are currently working to make enhancements to deliver a more comfortable stay for all of our guests. We hope for the opportunity to make this up to you the next time you are in the area. Sincerely, Personal...

Melbourne, Australia
Reviewed 26 October 2016 via mobile

Right on the lake, with lovely views. Comfortable room, although wifi worked in lobby, but not in room. Breakfast offered a huge variety, and you could sit outside, overlooking the lake. We stayed for one night, as part of a tour, but didn't eat in the restaurant. There is an ATM in the foyer. The bed was very comfy.

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Helpful?
Thank jennyg1965
Viola W, Manager at Crowne Plaza Hangzhou Xanadu Resort, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, PA to General Manager Lucy CHENG

Toronto, Canada
Reviewed 26 September 2016 via mobile

We stayed here as part of a tour. We changed rooms as original room had a chemical smell. The rooms are nicely appointed but they are tired and need a good clean. Service however was good. The complex is huge with 6 different towers so it can be a 5 minute walk for breakfast. It has beautiful lush grounds between...

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Helpful?
Thank 2torontotraveller
Viola W, Public Relations Manager at Crowne Plaza Hangzhou Xanadu Resort, responded to this review

Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the disturbance you have experienced during your stay due to the room conditions. Rest assured that these issues will be looked into. We value your comments and welcome the opportunity to serve you again. Your sincerely MarCom Manager Lucy CHENG

Reviewed 31 July 2016 via mobile

Reclusive, picturesque and tranquil, this property blends full-service hotel experience with wild nature: singing birds, swans, and jogging trails are neighboring affluent mansions across the lake. The rooms are well-furnished, and the breakfast costs next to nothing if booked in advance. Facilities are more than adequate, but that's not the most unique part about Crowne Plaza Hangzhou Xanadu Resort. The...

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Helpful?
Thank Alibek M
Viola W, Personal Assistant to General Manager at Crowne Plaza Hangzhou Xanadu Resort, responded to this review

Dear Mr. Alibek.M Thank you so much for your review of our hotel. We appreciate your loyalty as a mere Gold level IHG Rewards member. I am pleased to hear you enjoyed your stay with us. A positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,...

Sydney, Australia
Reviewed 21 July 2016

Really nice room ,hotel is a long way from anything ,can't change Australian dollars there but they do have a atm .Good quick free wi fi throughout hotel and in rooms .Big beautiful brekky buffet .No resturants or cafe around the area but they do have a Chinese resturant and a western one on sight .we were there for Mother's...

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Helpful?
Thank farloon2
Viola W, Personal Assistant to General Manger at Crowne Plaza Hangzhou Xanadu Resort, responded to this review

Dear Guests Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Personal Assistant to General Manager Lucy CHENG

Reviewed 25 June 2016

We been during winter, it is my best experience with my family. Especially their morning breakfast, it is the best hotel breakfast so far I ever try. Night view during winter at the lake is unremarkable. This hotel will never disappoint you. :)

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Helpful?
Thank Leong W
Viola W, Front Office Manager at Crowne Plaza Hangzhou Xanadu Resort, responded to this review

Dear guest, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. There are so many scenic spots near our hotel, for example, Xiang Lake Tourist, Polar Ocean Park, Rotten Apple Paradise and so on. I believe you...

Bondi, Australia
Reviewed 22 June 2016

We stayed here 2 nights as part of a package tour. There was an initial hiccup on checkin when we entered our designated room to find a strong stink of cigarettes and an ashtray on the desk in a supposedly non-smoking hotel ! We complained at the front desk via our tour guide and received a prompt apology, a new...

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Helpful?
Thank Bondi_Phil
New York City, New York
Reviewed 16 June 2016

I stayed at this hotel with my family for 1 night as part of a packaged China bus tour. It is a very good choice and I'm glad the tour company went with this one. Hangzhou was easily one of my favorite cities on the tour, and this hotel did not disappoint. Knowing it was a Crowne Plaza, I had...

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Helpful?
Thank Garland Q

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Room Service
  • Spa
  • Free Parking
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Parking
  • Laundry Service
  • Babysitting
Official Description (provided by the hotel)
Located in Wenyan Town, near the junction of the Qiantang, Fuchun and Puyang Rivers, the Resort presents an idyllic natural environment and incorporates the Xiang Lake tourism area, an official venue for the World Leisure Expo 2011. Hotel covers an area of 94,000 square meters; forested 28,221 square meters. Situated by Tiger Mountain, the hotel has its own Swan Lake, where the Swans, Ducks and Mandarin Ducks are dwelling. In the hotel, you will enjoy the natural beauty away from the modern life. Having a meeting or on a trip – whatever your purpose is, our hotel will provide every convenience to guarantee your trip is a success. Our hotel can be used as an extension of your office. We have 301 distinctive rooms, including 19 suites, 62 Crowne Plaza Club rooms. All rooms are well-designed with the minimum size of 40 square meters; some rooms even have a feature balcony for you to enjoy the stunning view of the lakes and mountains. Zest CaféZest Café located on the first floor of Conference centre, the elegant and stylish lake-view International restaurant, you can order exquisite food delicacies cooked by our hotel chef. It also serves International buffet, with seafood selection, authentic Brazilian barbecue, cocktails and desserts, presenting you a feast of delicacy.Waterfront Terrace Waterfront terrace on the Swan Lake can be used for various outdoor parties and is an ideal choice for private gatherings, weddings, product promotions, cocktail receptions and company meetings.Tao Yuan Chinese RestaurantIn a luxurious and elegant atmosphere, enjoy the modern-style Cantonese cuisine, delicate Hangzhou cuisine, local Sanjiang special cuisine and a variety of afternoon tea dim sums. 37 private rooms in diversified styles and a function room for 550 guests can accommodate functions of all sizes. Muse Lobby BarRelaxing and easy atmosphere, flavorful coffee, authentic tea, exquisite snacks and mellow wines, Muse Lobby Bar is an excellent venue for a business negotiation with your partner or a friends gathering. The resort is at the prime location of Hangzhou whether it’s for business or leisure purpose.It has 21 meeting rooms in different size and design. The impressive Xanadu ballroom offers 864 square meter of event space and accommodates up to 800 guests for a theater style meeting and 550 guests for a round table dinner set up. The 460-square-meters Xiang Lake ballroom can accommodate up to 350 guests for a classroom set up, and cocktail reception for 550 guests. The VIP Reception Centre located by the Swan Lake, it is an exclusive meeting and dining venue and ideal for private dinners, weddings, cocktails and corporate meetings. Other meeting rooms of various sizes that offer the organizers and participants ample space which can handle groups of 10 to 450 people.The resort offers meeting organizers and participants world-class meeting facilities including the latest audiovisual equipment which are supported by the services of a team of professionally trained staff. For absolute relaxation, you can unwind with an invigorating swim in our 25-meter lap pool; practice your swing at the tennis court, test your skills in the billiard chess and table tennis room, enjoy fishing and boating in the lake that commands a majestic view of the surrounding with the company of swans. The health centre features a gymnasium with state-of-the-art exercise equipment. For a moment of serenity, the jogging or bike trail provides an interesting option. ... more   less 

Additional Information about Crowne Plaza Hangzhou Xanadu Resort

Address: No.3318 Xianghu Road, Wenyan Town, Xiaoshan District, Hangzhou 311258, China
Region: China > Zhejiang > Hangzhou
Price Range: ₹ 6,316 - ₹ 11,884 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Crowne Plaza Hangzhou Xanadu Resort 4.5*
Number of rooms: 301
Reservation Options:
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Also Known As:
Sofitel Xanadu Hotel Hangzhou
Sofitel Hangzhou
Accor Xanadu Hotel Hangzhou
Hangzhou Sofitel
Hotel Style:
#2 Top resorts Hotel in Hangzhou
#17 Luxury Hotel in Hangzhou
#38 Best Value Hotel in Hangzhou
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Hangzhou Xanadu Resort staff and other travellers.
2 questions
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2 months ago
Virginia Beach, Virginia

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Questions? Get answers from Crowne Plaza Hangzhou Xanadu Resort staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Make sure you get a room with a lake view”
 of 5 bubbles MariaS544, 16 Nov 2016 | Read review
“Be sure to ask for non-smoking room if bothered by tobacco smoke”
 of 5 bubbles johnhO752SV, 2 Nov 2016 | Read review
“Overlooking the lake”
 of 5 bubbles farloon2, 20 Jul 2016 | Read review
“All rooms either with lake view or to the internal gardens are equally nice.”
 of 5 bubbles DimitrisA417, 19 May 2016 | Read review
“Get a top floor, corner room for the best views!”
 of 5 bubbles Amelia_Lynn, 18 Mar 2016 | Read review
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