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Hyatt Regency Hangzhou

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#6 of 2,304 Hotels in Hangzhou
Certificate of Excellence
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Hyatt Regency Hangzhou
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835 Reviews from our TripAdvisor Community

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Showing 410: English reviews
Los Angeles, California
Reviewed yesterday NEW

Great location, great restaurant but asked for a non smoking room. Was fine upon check in, but after dinner smoke started poring through the hvac vents. It was horrible. Staff didn't believe me and did not react. I couldn't stay in the room waited in the hallway. Took over 1 hour for staff to help us and we needed to...

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Thank D9164TQthomasm
Hong Kong, China
Reviewed 2 weeks ago

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Thank tohann
Hyatt Regency H, Guest Experience Team at Hyatt Regency Hangzhou, responded to this review

Shanghai
Reviewed 2 weeks ago

Highly recommend Hyatt Regency Hangzhou. They especially take care of Hyatt Diamond members, but I think the level of service is great generally. I stay about twice a year, one or two nights on the weekend. I feel the service is "seamless" in that each staff member is proactively looking how to do a good job. This level of service...

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Thank crewrower
Hyatt Regency H, Guest Experience Team at Hyatt Regency Hangzhou, responded to this review

Dear crewrower, People are the most important part of what we do, both guests and associates. Caring for each other so we can deliver a memorable experience, to feel like home, is what motivates us every day. To this end, your appreciative words inspire us to keep working hard in this direction, driving ourselves to do and be our best....

United States
Reviewed 3 weeks ago

Love staying at the Hyatt Regency in Hangzhou. Located right on West Lake the Hyatt is convenient to shops and restaurants. Very nice pool and work out room. Rooms are immaculate and the staff is excellent

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Thank annmarieo659
New York City, New York
Reviewed 3 weeks ago

I recently visited Hangzhou with my family including 3 children ages 5 to 11 for a quick one-night trip with one day of touring. I had a hard time deciding where to stay: Aman (located quite a ways from West Lake near the tea plantations); the Four Seasons (near the Lake but away from the hustle and bustle); JW Marriott/others...

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1Thank ny traveler 02
New York City, New York
Reviewed 3 weeks ago

This is one of the better properties I've stayed in when out stationed in China. The rooms are large and comfortable with good Wi-Fi connect. The location is superb, being right in the heart of Hangzhou and its convenient to take a stroll at night with shops around the corner unlike other hotels such as the Shangri-La. I must really...

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Thank ruaristar
Hyatt Regency H, Guest Experience Team at Hyatt Regency Hangzhou, responded to this review

Dear ruaristar, First and foremost, I would like to express our honest appreciation for the time taken in sharing with us your impressions regarding your most recent stay in our hotel. It is always a great pleasure for us to receive such an encouraging and positive review. We are glad to know your stay was satisfactory in many different aspects,...

Hong Kong, China
Reviewed 4 weeks ago via mobile

After encountering the worst in Xi'an Hilton, I almost lost faith in hotels in China ( especially after those false accusations from the hotel manager which I could not fight back because of tripadivsor limitations !). Nonetheless there's always hope --- at Hyatt we had a wonderful experience that was pleasant and meets all international standards of a 5 star....

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Thank RCSH16
Hyatt Regency H, General Manager at Hyatt Regency Hangzhou, responded to this review

Dear RCSH16 We were humbled and delighted to read of your recent impressions here at Hyatt Regency Hangzhou, and allow me to extend our sincere thanks for the time you have given to share with our TripAdvisor community. Thank you! While we welcome any potential opportunity to learn and improve through our Guest's observations, I am so pleased to hear...

San Jose, California
Reviewed 30 October 2016

I visit Hangzhou on business quarterly and Hyatt is the place to stay. Its location right by the West lake allows early morning run/walk before the tourists, which is always breathtakingly tranquil. The hotel itself provides the same atmosphere like other Hyatt in major cities although this one is on the small side. Staffs are more than friendly and very...

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1Thank liang95037
Hyatt Regency H, Guest Experience Tean at Hyatt Regency Hangzhou, responded to this review

Dear liang95037, Thank you very much for sharing with us your impressions regarding your most recent stay in our hotel and the overall experience after the years with us, it is sincerely appreciated. Thank you as well for your continued, generous patronage. We are honored to be your “Home by the West Lake”, and hope to be of service again...

Reviewed 23 October 2016 via mobile

Great location, great west lake view, friendly employees are always willing to help. Location is great! Right next to west lake and nearby shopping malls. Very cool swimming pool, must check it out during your stay. I was staying at level 5 but the swimming pool was still blocking the view. I don't think the breakfast worth the price, you...

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1Thank Anita L
Hyatt Regency H, Guest Experience Team at Hyatt Regency Hangzhou, responded to this review

Dear Anita L, First of all, I would like to thank you for taking time to share the impressions about your previous stay in Hangzhou with us. We are very pleased to receive your positive feedback on our hotel and room facilities as well as our colleagues’ impressions. Your words truly mean a lot to us as we always strive...

Reviewed 16 October 2016

Needed a nice place to stay the weekend on a long business trip so I stayed at the Hyatt on West Lake. The initial room that I stayed in was one of the few remaining un-renovated rooms at the Hyatt. I wasn't excited about this so I contacted the staff and they quickly moved me to a better room on...

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1Thank Edward D
Hyatt Regency H, General Manager at Hyatt Regency Hangzhou, responded to this review

Dear Edward D Thank you so very much for taking the time to share your recent experience of Hyatt Regency Hangzhou with our TripAdvisor community. We were delighted to read of your positive impressions of our newly renovated Regency Club, and as our ongoing product improvement at the hotel continues, we are indeed excited about the enhanced experience that this...

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Airport Transportation
  • Laundry Service
  • Babysitting

Additional Information about Hyatt Regency Hangzhou

Address: No.28 Hubin Road, Shangcheng District, Hangzhou 310006, China
Region: China > Zhejiang > Hangzhou
Price Range: ₹ 10,355 - ₹ 15,702 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hyatt Regency Hangzhou 5*
Number of rooms: 390
Reservation Options:
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Also Known As:
Hyatt Regency Hangzhou Hotel Hangzhou
Hyatt Hangzhou
Hangzhou Hyatt Regency
Hotel Style:
#2 Spa Hotel in Hangzhou
#5 Family Hotel in Hangzhou
#6 Romantic Hotel in Hangzhou
#6 Luxury Hotel in Hangzhou
#8 Business Hotel in Hangzhou
#45 Best Value Hotel in Hangzhou
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Questions & Answers

Questions? Get answers from Hyatt Regency Hangzhou staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get as high a floor as possible for the views -- 7/8 (club floors) are best”
 of 5 bubbles ny traveler 02, 15 Nov 2016 | Read review
“West Lake side and definitely not in the middle of the wing unless 5th floor and above.”
  • Lovely view of the West Lake from # 454.
 of 5 bubbles UpulGama, 22 Jun 2016 | Read review
“Rooms with a view of the lake are the most lovely”
 of 5 bubbles BestofPuntaMita, 19 Jun 2016 | Read review
“High floor facing the Lake and near the lifts.”
 of 5 bubbles JeffreyAu, 6 Jun 2016 | Read review
“ask for Marina view, it is quite scenic”
  • view of the nearby lake
 of 5 bubbles SooLux, 31 May 2016 | Read review
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