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Hyatt Regency Hangzhou

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#6 of 2,327 Hotels in Hangzhou
Certificate of Excellence
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1 room 2 adults 0 children
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Hyatt Regency Hangzhou
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865 Reviews from our TripAdvisor Community

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Showing 430: English reviews
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San Jose, California
Reviewed 2 days ago NEW

This was my first trip to China for business purposes and stayed for nine days. I have stayed at many luxurious hotels for work purposes such as JW Marriott and InterContinental, and will honestly say Hyatt Hangzhou tops them all. First, the service and attentiveness by each staff member was equally superb! They leave no stone unturned when it comes...

Review collected in partnership with Hyatt Hotels
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Helpful?
Thank catravlr
Brooklyn, NY
Reviewed 1 week ago

This hotel has seen better days. Room and bathroom seem so dated. Need to be renovated. Nice to be on west lake, but not worth it with the heavy traffic, I'd rather stay downtown. Better options in Hangzhou

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Thank U2NyR
Reviewed 1 week ago via mobile

I saw an online special BUT it wasn't really a special. Unknown to myself I'd simply booked a terrible room as opposed to a an authentically discounted one. At the hotel entrance no-one greeted me at my car or at the door. I also screwed the lobby unacknowledged. Luckily the check in was quick and super friendly with many excellent...

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Helpful?
Thank tanemcleay
Hyatt Regency H, General Manager at Hyatt Regency Hangzhou, responded to this review

Dear tanemcleay Our sincere thanks for your recent choice to stay with Hyatt during your visit to Hangzhou. We, first and foremost, truly value all feedback from our guests and appreciate your time and generosity in sharing your recent impressions. As much as we are grateful for your positive comments regarding our service, I was concerned to learn of the...

Avon, Connecticut
Reviewed 2 weeks ago via mobile

Hangzhou surprised me It's a must see destination visiting China Really beautiful and peaceful I Stayed at the Hyatt Although is a little more expensive I definitely recommend the room with view to the lake The view in the morning is spectacular And at night you can see the Water show Not only the room is large but the bathroom...

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Helpful?
Thank Varregui
Chicago, United States
Reviewed 3 weeks ago

Ecellent location. Check-in and Check-out process were fast. Very nice service. Breakfast and happy hour food were came out soooooo slow. Sometimes most of the foods were empty and took long time to refill them. The first night room The had strong cigarette smell even though the room was non-smoking room.

Review collected in partnership with Hyatt Hotels
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Helpful?
Thank Qiang H
Cincinnati, Ohio
Reviewed 3 weeks ago

Book hotel through reward night and point+cash. Service is fairly good. Hotel is at great location just walking distance to west lake and great spot to watch the music fountain. Amenities are great and we had good time staying there. Only thing we would want to comment on is the front desk service. When we arrives, we weren't acknowledge our...

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Helpful?
Thank Siyun L
Hyatt Regency H, Guest Experience Team at Hyatt Regency Hangzhou, responded to this review

Dear Siyun L, First of all, thank you for choosing us as your home during your time in Hangzhou. While we are very glad for your overall satisfaction, we are very sorry to hear about the inconveniences you encountered during the check in process. There should have been clear and complete information regarding the different aspects mentioned as well as...

HANGZHOU, China
Reviewed 3 weeks ago

It's a very nice hotel in Hangzhou,the hotel is just located on the lakeside of West Lake.The staffs are very friendly,nice,and their services are very good.You would not disappointed if you choose the hotel.

Review collected in partnership with Hyatt Hotels
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Thank hongh921
Shanghai, China
Reviewed 3 weeks ago via mobile

Perfectly located for West Lake and with shops and restaurants next door, the Hyatt Regency is an excellent hotel. What is most special about this hotel though is the sincerity and dedication of the staff across departments. The club lounge is fantastic, apparently renovated in time for the recent G20 in Hangzhou and the terrace has unmatched views of the...

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Helpful?
Thank GVVSH
Hyatt Regency H, General Manager at Hyatt Regency Hangzhou, responded to this review

Dear GVVSH Thank you for taking the opportunity to share your recent impressions of Hyatt Regency Hangzhou with our TripAdvisor community. I must share in the interests of transparency that I believe I had the pleasure of meeting you personally prior to your departure! In any case, your kind recognition of the efforts of my Colleagues throughout the hotel has...

San Francisco, California
Reviewed 3 weeks ago

Highly recommend this hotel. We were beyond impressed by the level of service and attention to detail. The location is excellent, lake view room makes the difference. Recommend dinner at 28 Hu Bin for exceptional Chinese food. Best meal of the trip. I am a frequent traveler and this was one of my best hotel stays particularly due to the...

Review collected in partnership with Hyatt Hotels
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Helpful?
Thank 559reginab
Hyatt Regency H, Guest Experience Team at Hyatt Regency Hangzhou, responded to this review

Dear 559reginab, We are truly honored and grateful for your kind and encouraging words regarding your recent stay with us. Being able to exceed your expectations in this way makes us feel delighted, and gives strength and encouragement to keep striving! Rest assured we will keep working hard in order to extend the best possible experience on every occasion. We...

La Plata, Buenos Aires, Argentina
Reviewed 4 weeks ago

If you are one of those who believes that " hotel business " has to do with hospitality, with making you feel at home when you are far away from it, this is the place to stay when visiting Hangzhou, a city I think, worth at least two nights in it. From the very moment we put our feet in...

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Helpful?
Thank AndreaF_11
Hyatt Regency H, General Manager at Hyatt Regency Hangzhou, responded to this review

Dear AndreaF_11 Your generosity of both observation, and of course your valuable time, in sharing your recent impressions of Hyatt Regency Hangzhou is humbling and sincerely appreciated. The essence of hospitality that you have referred is at the heart of what makes this "business" such a joy to be a part of. Our purpose at Hyatt is to care for...

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Laundry Service
  • Babysitting

Additional Information about Hyatt Regency Hangzhou

Address: No.28 Hubin Road, Shangcheng District, Hangzhou 310006, China
Region: China > Zhejiang > Hangzhou
Price Range: ₹ 11,597 - ₹ 18,702 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hyatt Regency Hangzhou 5*
Number of rooms: 390
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Ctrip TA, Booking.com, Agoda and Hyatt Hotels Corporation so you can book your Hyatt Regency Hangzhou reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hyatt Regency Hangzhou Hotel Hangzhou
Hyatt Hangzhou
Hangzhou Hyatt Regency
Hotel Style:
#2 Spa Hotel in Hangzhou
#5 Family Hotel in Hangzhou
#6 Luxury Hotel in Hangzhou
#6 Romantic Hotel in Hangzhou
#8 Business Hotel in Hangzhou
#45 Best Value Hotel in Hangzhou
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Questions & Answers

Questions? Get answers from Hyatt Regency Hangzhou staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Pay the difference but try to stay in a lake-view room. It is a ravishing view.”
 of 5 bubbles AndreaF_11, 27 Jan 2017 | Read review
“Get as high a floor as possible for the views -- 7/8 (club floors) are best”
 of 5 bubbles ny traveler 02, 15 Nov 2016 | Read review
“West Lake side and definitely not in the middle of the wing unless 5th floor and above.”
  • Lovely view of the West Lake from # 454.
 of 5 bubbles UpulGama, 22 Jun 2016 | Read review
“Rooms with a view of the lake are the most lovely”
 of 5 bubbles BestofPuntaMita, 19 Jun 2016 | Read review
“High floor facing the Lake and near the lifts.”
 of 5 bubbles JeffreyAu, 6 Jun 2016 | Read review
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