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Merchant Marco Hotel

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#33 of 2,301 Hotels in Hangzhou
Certificate of Excellence
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238 Reviews from our TripAdvisor Community

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Showing 71: English reviews
Singapore, Singapore
Level Contributor
24 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 3 weeks ago

Thank you TripAdvisor for pointing out this hotel! I ultimately chose this hotel due to the very central location--near MRT, near West Lake, near shopping centres, and lots of food options in walking distance, both cheap and (for HZ) high end. I only hesitated due it being a local hotel, as I have found the quality at local mainland hotels... More 

Thank Clarence K
Hong Kong, China
Level Contributor
37 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 3 weeks ago

We are a group of four and we met up in Shanghai from different directions. This is recommended by a local person and is a place of very convenience location. Rooms are standard comfy and clean. Just 200m away from the subway and very close to the lakeside.

Thank dorluk
Fairfield, Connecticut
Level Contributor
373 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 142 helpful votes
Reviewed 11 September 2016

I loved my room in this hotel. I had a corner room where I could see the West Lake. The hotel is only a couple of blocks to major shopping and a bit more to the lake. The rooms are large. The bathroom has a separate water dispenser for filtered potable water. The room and bathroom were very clean. I... More 

Thank Stephen P
Durban, South Africa
Level Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 1 August 2016

Location was amazing. West Lake is literally 500m walk from the hotel lobby. The walk is directly through a lovely shopping district. All the big stores like H&M, Forever21, GAP, Apple Store, Zara, Sephora, Uniqlo, Haagen Dazs...as well as elite brands like Hermes, Armani, Zegna, LV, Gucci. Great value for money - rooms were spacious, clean and comfortable. Nice touch... More 

Thank Zakariyya L
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 June 2016 via mobile

I visited this hotel on a business trip and booked this hotel through Ctrip. I booked with the option paid when when arrived but Ctrip has already debited my account before I arrived in HZ, furthermore when I arrived at the hotel they asked me to pay the whole week fee again which made me quite angry. It took them... More 

Thank A5306GTjenniferl
San Diego, California
1 review
Reviewed 2 June 2016

Not too expensive but I get very wonderful service and a lot of smile. I love this hotel with more details. Of course, they are not perfect because the location is in the center of this city, it's too safe, more convenient and a little noisy...but it's the most important that I can afford it and really enjoy it.

Thank josie315
Suzhou, China
Level Contributor
223 reviews
106 hotel reviews
common_n_hotel_reviews_1bd8 185 helpful votes
Reviewed 17 May 2016

To be honest, when we pulled up to this hotel, I was disappointed. It just looks like a worn out Chinese hotel, but don't let its outward appearance fool you. The service is great, from the curb side to the front desk, and they speak reasonable English, with a "can do" attitude. We had booked a non-smoking room with two... More 

Thank GlobalPassion
Athens, Georgia
Level Contributor
96 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
Reviewed 16 May 2016

The Merchant Marco hotel has an excellent location, 10 minutes walk away from the West Lake and upmarket shopping - if that is what you want. It has all the facilities you would expect and the rooms are comfortable and functional enough. It is not the newest building in town (that would be difficult!) and so certain aspects are starting... More 

Thank holtspa
Al Khobar, Saudi Arabia
Level Contributor
112 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed 6 May 2016

i spent 4 days in this hotel and i could not sleep from the constructions work outside the building. it was bad experience. The location is very nice and just walking distance from the lake. all restaurants and shopping malls are near to you. The only issue is the smell and the non good smell from the rooms and the... More 

Stockholm, Sweden
Level Contributor
6 reviews
5 hotel reviews
Reviewed 22 April 2016

I stayed in this hotel for two nights (in a non-smooking room). The rooms were nice but air condition was a bit strange because it was pretty warm in the room. We ate a Pizza in the the restaurant in the hotel which was really good and exceeded our expectations. The breakfast was really good as well you could find... More 

Thank Anonym S

92 photos of this hotel

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All Traveller Photos (86)
Hotel & Grounds (27)
Bathroom (7)
Dining (4)
View from Room (3)
Room/Suite (10)
Other (35)

Management photos: Courtesy of the property manager

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  • Restaurant
  • Room Service
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
  • Refrigerator in room
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access

Additional Information about Merchant Marco Hotel

Address: No.38 Pinghai Road, Hangzhou 310006, China
Region: China > Zhejiang > Hangzhou
Price Range: ₹ 3,911 - ₹ 12,817 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Merchant Marco Hotel 4*
Number of rooms: 228
Reservation Options:
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Also Known As:
Merchant Marco Hangzhou
Hotel Style:
#4 Best Value Hotel in Hangzhou
#21 Business Hotel in Hangzhou
#30 Luxury Hotel in Hangzhou
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Questions & Answers

Here's what travellers have asked, with answers from Merchant Marco Hotel staff and other travellers.
1 question
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Aberdeen, United Kingdom
over a year ago

See all questions (1)

Questions? Get answers from Merchant Marco Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I was upgraded to a higher floor with a view of the river, nice! Lowest internet rate are for lower floors”
 of 5 bubbles 78clarencek, 10 Nov 2016 | Read review
“South West corner rooms have a view of West Lake”
 of 5 bubbles SMPerle, 10 Sep 2016 | Read review
“Ask for room on higher floor with partial views of West Lake”
 of 5 bubbles zakariyyal, 1 Aug 2016 | Read review
“You don't paid tips but you still can get wonderful service.”
 of 5 bubbles josie315, 1 Jun 2016 | Read review
“the ninth floor is dedicated to non smokers. A GIANT plus in this nation!”
 of 5 bubbles GlobalPassion, 17 May 2016 | Read review
5 of 5
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