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First of all the hotel is well located with walking distance to part of West Lake and close to many eateries.
Check in was efficient and was give a room on the executive level. The room I was assigned to is well kept and look...More
1 Thank The_TravellerSg
Response from SofitelHangzhou, Manager at Sofitel Hangzhou WestlakeResponded 28 March 2018
Thanks for taking your time to tell us about your experience in Sofitel Hangzhou Westlake. Overall was not up to your expectation, please allow me to express my sincerest apologies.
I am very sorry for the trouble caused by the ventilation...More
I bet this was a Grand property a few years or decade ago. It Does have a great location, but so sorry ownership doesn't invest in upkeep. The room was very quiet at night. Kudos! I tried speaking English with Bar staff (3), Conceirge (2)...More
Thank S. Z
Response from SofitelHangzhou, Manager at Sofitel Hangzhou WestlakeResponded 20 March 2018
First of all, thank you for taking your time to post your feedback about your experience in our hotel.Hotel terrific location is always recommended by our guest, glad to know that you agree with it. Also I am so sorry about the staff's...More
The hotel is nearby Westlake. The view is very good. The staff are helpful and speaks English. As the metro station is nearby you could go around the city from here. For executive room the hotel has special snacks and drink service.More
Thank Sugandha A
Response from SofitelHangzhou, Manager at Sofitel Hangzhou WestlakeResponded 15 March 2018
Dear Sugandha A,
Thank you for your positive reviews on Tripadvisor.
It's a pleasure to know that you has a satisfied stay in our hotel. I will share your good comments with my team.
Looking forward to see you again!
Guest Experience Manager...More
Hangzhou. It's been called heaven....paradise, on earth. One of the many reasons why we chose to visit, for our last getaway vacation in 2017. And when our agent suggested to go west ;) , ie stay near Xihu/Westlake, this is the only 5 star hotel...More
Good and convenient location - east of West Lake, about 5 min. 10 min walk to the metro station. Good restaurants nearby, that serves good and cheap local food. There is one selling Hangzhou food, another Muslim noodles.
Room is large and comfortable. Amenities good...More
Response from SofitelHangzhou, Manager at Sofitel Hangzhou WestlakeResponded 9 February 2018
Thank you for your positive review on Tripadvisor.
Your compliment on service is really encouraging us, we feel sparkled.
Looking forward to see back again.
Guest Experience Manager
Sofitel Hangzhou Westlake
Response from Jennifer W | Reviewed this property |
You won’t find restaurants close by, so you definitely want to include breakfast with your reservation. There is a Starbucks down the street approximately 10 minutes away if you’re okay with coffee and a pastry for... More
You won’t find restaurants close by, so you definitely want to include breakfast with your reservation. There is a Starbucks down the street approximately 10 minutes away if you’re okay with coffee and a pastry for breakfast. The service isn’t great at the hotel restaurant however.