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Sofitel Hangzhou Westlake

CancelonUS$ 139*
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#15 of 2,368 Hotels in Hangzhou
Certificate of Excellence
11/06/2017 12/06/2017
1 room 2 adults 0 children
US$ 139*
Great Deal
US$ 141*
US$ 141*
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Sofitel Hangzhou Westlake
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580 Reviews from our TripAdvisor Community

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There are newer reviews for Sofitel Hangzhou Westlake
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Showing 320: English reviews
Montreal, Canada
Reviewed 22 April 2017

This is my third visit to the Sofitel Westlake (since 2012) and all I can say, is it just gets better. The location is superb, just across from West Lake and gives one the impression of being far from the city. The service is great, the staff friendly and so willing to assist. The hotel was renovated on 2014 and...

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Helpful?
Thank frasedbv
SofitelHangzhou, Manager at Sofitel Hangzhou Westlake, responded to this review

Dear frasedbv, Thank you for your compliments on Tripadvisor. My team and I are more than happy to welcome you back again to Hangzhou and Sofitel, also glad to know your experience was better this time, I will share it with all of our team, it is our hope that every of your future stay will feel better and better....

london
Reviewed 20 April 2017

Great location, friendly staff and extremely convenient. The hotel was really clean, easy to find and check in was easy. Would stay again and would recommend anyone visiting to stay there. Really easy to see the West lake if you are going for travel and tourism.

Review collected in partnership with Accorhotels.com
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Helpful?
Thank fukcheungc
SofitelHangzhou, Manager at Sofitel Hangzhou Westlake, responded to this review

Dear fukcheungc, Thank you for your positive feedback. It is always pleasure to know that guest recommend our hotel and would stay back. We will be ready for your future stay. hope it comes soon. Anna Shi Guest Experience Manager Sofitel Hangzhou Westlake

Reviewed 19 April 2017 via mobile

Have been travelling around China for almost three weeks and this was my first taste of gluten free bread in all that time. The staff were wonderfully helpful and also prepared a lovely grilled salmon dinner totally gluten free. Room was luxurious. Three cheers for the Sofitel.

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Helpful?
Thank Karenkeyofseergreen
SofitelHangzhou, Manager at Sofitel Hangzhou Westlake, responded to this review

Dear Karenkeyofseergreen, Thank you for your feedback on Tripadvisor. I am glad to know that you have enjoyed gluten free food in our hotel, as Sofitel brand standard, you will always enjoy it in any properties. We hope to welcome you back again and offer you more selection of gluten free food. Anna Shi Guest Experience Manager Sofitel Hangzhou Westlake

Reviewed 17 April 2017

Just return from a 3 nights stay in Easter. Everything is great with heaps of smiling faces welcome you. Spacious, clean and tidy room. Buffet breakfast full of choices. Location is the best, we only walk to nearby attractions during our stay. Westlake, Hefeng Street, Yintai Department Store all within 15 minutes walk. To my big surprise the hotel management...

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Helpful?
Thank Sam T
SofitelHangzhou, Manager at Sofitel Hangzhou Westlake, responded to this review

Dear Sam T, We very much appreciate your positive comments. We are happy to have your birthday celebration with us in the hotel. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anna Shi Guest Experience Manager Sofitel Hangzhou Westlake

SINGAPORE
Reviewed 15 April 2017

We checked into Sofitel Westlake on 25th March 2017 after a 5-hour plane ride. The hotel staff was helpful and I did email them a couple of time after our stay but there is no reply to my emails...disappointing

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Helpful?
Thank Darren C
SofitelHangzhou, Manager at Sofitel Hangzhou Westlake, responded to this review

Dear chong_dchong, Thank you for your feedback. Please accept our sincerest apologies for not responding your email, we ensure this will not happen again. I just read that email and it was quite positive, we thank you for your compliments and trust to our brands and hotel. We are happy to hear that you love our bathrobe and table clock,...

Beijing, China
Reviewed 15 April 2017

Hangzhou becomes a famous location for important meetings, e.g. the APAC was here a while ago. The westlake a scenic place which invites to relax. Unfortunately for me it was a rush business trip and the delegation I joined to decided to stay in the Sofitel due to good experiences in previous years. But this is also giving it away...

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Helpful?
Thank Thomas M
SofitelHangzhou, Manager at Sofitel Hangzhou Westlake, responded to this review

Dear Thomas M, Thank you to spend the time and write us so long review. I have read it through carefully, your feedback is so important for us, we are fixing now the issue as below: - Room door gap - key card using in the lift - water temperature not stable - check out and fapiao efficiency please rest...

Reviewed 14 April 2017 via mobile

We stayed here twice during our recent China trip. The first check in was just one night stay on the day we arrived at late evening. With prior arrangement, managers/staffs of Sofitel had kindly helped me to receive our train tickets from tour operators for us to catch a train first thing in the morning to Tunxi. Great service. Thank...

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Helpful?
Thank SleekVoyageur
SofitelHangzhou, Manager at Sofitel Hangzhou Westlake, responded to this review

Dear SleekVoyageur, We very much appreciate your comments regarding your stay at the Sofitel Hangzhou Westlake. We are glad to have assisted your arrangements during your trip to another city, your experience is most important for us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anna...

Sydney, Australia
Reviewed 14 April 2017 via mobile

The Sofitel Hotel West Lake, as the name suggests, is located right next to beautiful West Lake and there are various restaurants and cafes close by. It is also within easy walkable distance to the city shopping centres. Hence the location is extremely convenient. The hotel building itself is a bit old. We had a room on the 4th floor...

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Helpful?
Thank Maggie L
SofitelHangzhou, Manager at Sofitel Hangzhou Westlake, responded to this review

Dear Maggie L, Thank you for taking the time to tell us about your experience at the Sofitel Hangzhou Westlake. I am sorry that your room experience about facility and in particularly AC did not meet your expectations; please allow me to express my sincerest apologies. we hope to have another chance to invite you back, and experience better facilities...

Seattle, United States
Reviewed 14 April 2017

The location is really convenient to westlake, but traffic congestion can make getting a cab difficult. That is not the hotel's fault, and their concierge worked hard to get us a cab, even bringing us a bottle of water while we waited and ensuring the driver knew where we wanted to go. Our check in went smoothly. We had booked...

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Helpful?
Thank Dan F
SofitelHangzhou, Manager at Sofitel Hangzhou Westlake, responded to this review

Dear Dan F, Thank you for your positive feedback. I have well received both your compliments from TripAdvisor and satisfaction survey. I shared your comments with our team especially to Aitara. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you...

Huangshan, China
Reviewed 11 April 2017

Couldn't get air conditioning to work and cane away with awful cold. Biggest gripe is that charged yuan30 for small bottle of water which had recommended price of yuan 2 marked on bottle. Must expensive water in china. Absolute disgrace

Review collected in partnership with Accorhotels.com
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Helpful?
1Thank Sarah S
SofitelHangzhou, Manager at Sofitel Hangzhou Westlake, responded to this review

Dear Sarah S, Thank you for taking the time and write us a feedback on Tripadvisor. AC remain the issue concerned, please rest assure that we had already address the problem and it runs normally now. however the water charge you mentioned is strange, we had checked room's minibar, had no bottle marked 2yuan on it, only there is price...

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11/06/2017 12/06/2017
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Amenities

Highlights
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Pool
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Free Parking
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Sofitel Hangzhou Westlake occupies a unique lakeside site close to Hangzhou’s business and shopping district, only a short walk from the recreational complex of Xihutiandi. Business and leisure travelers alike will find this the ideal location for a comfortable and relaxing stay. 2014, Sofitel Hangzhou Westlake has re-launched to enable the hotel to offer enhanced guest service and better reflect the Sofitel trademark blend of French sophistication and art de vivre with the essence of traditional Chinese hospitality. Hotel enjoys convenient access to Hangzhou’s Xiaoshan International Airport and the Hangzhou East Railway Station. It takes only 10 minutes by car to reach the Hangzhou City Railway Station and five minutes on foot to Metro Line 1 station. ... more   less 

Additional Information about Sofitel Hangzhou Westlake

Address: No.333 Xihu Avenue, Hangzhou 310002, China
Region: China > Zhejiang > Hangzhou
Price Range: ₹ 8,011 - ₹ 13,434 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sofitel Hangzhou Westlake 5*
Number of rooms: 233
Reservation Options:
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Also Known As:
Sofitel Hangzhou Westlake Hotel Hangzhou
Hangzhou Sofitel
Hotel Style:
#7 Romantic Hotel in Hangzhou
#9 Spa Hotel in Hangzhou
#10 Business Hotel in Hangzhou
#13 Luxury Hotel in Hangzhou
#42 Best Value Hotel in Hangzhou
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Questions & Answers

Here's what travellers have asked, with answers from Sofitel Hangzhou Westlake staff and other travellers.
1 question
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Singapore, Singapore

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Questions? Get answers from Sofitel Hangzhou Westlake staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Up-grade to an Executive room, it offers many extras”
frasedbv, 22 Apr 2017 | Read review
“Do not stay close to the lifts”
O9002JMthomasm, 14 Apr 2017 | Read review
“Try to get a room with lounge access. It really is a great lounge with spectacular views, indoor and out, and a great free happy hour.”
danf663, 13 Apr 2017 | Read review
“rooms facing the front abit noisy”
Pgcat, 21 Mar 2017 | Read review
“Upper floors with lounge club access.”
18lilyy, 6 Mar 2017 | Read review
5 of 5
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US$ 139* /night
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SofitelUS$ 141
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Prices are for 1 room, 2 adults
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