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Sofitel Hangzhou Westlake

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Traveller (305)
Room & Suite (109)
Dining (33)
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Overview
  • Excellent36%
  • Very good39%
  • Average16%
  • Poor6%
  • Terrible3%
Travellers talk about
“kwee zeen”(5 reviews)
“west lake”(93 reviews)
“the club lounge”(19 reviews)
Name/address in local language
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
5 Star Hotel
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Rooms
3 Jun4 Jun
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (660)
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Traveller rating
147
112
68
32
20
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147
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68
32
20
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All reviewskwee zeenwest lakethe club loungesky gardenrelation officerwalking distancerooftop barbuffet breakfastsuperb locationmemorable stayan upgradepillow menulanguage barrierbeautiful cityhefang streetshopping areahotel staff
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11 - 15 of 379 reviews
Reviewed 23 March 2018 via mobile

First of all the hotel is well located with walking distance to part of West Lake and close to many eateries. Check in was efficient and was give a room on the executive level. The room I was assigned to is well kept and look...More

1  Thank The_TravellerSg
Response from SofitelHangzhou, Manager at Sofitel Hangzhou WestlakeResponded 28 March 2018

My Response: Dear The_TravellerSg, Thanks for taking your time to tell us about your experience in Sofitel Hangzhou Westlake. Overall was not up to your expectation, please allow me to express my sincerest apologies. I am very sorry for the trouble caused by the ventilation...More

Reviewed 17 March 2018 via mobile

I bet this was a Grand property a few years or decade ago. It Does have a great location, but so sorry ownership doesn't invest in upkeep. The room was very quiet at night. Kudos! I tried speaking English with Bar staff (3), Conceirge (2)...More

Thank S. Z
Response from SofitelHangzhou, Manager at Sofitel Hangzhou WestlakeResponded 20 March 2018

Dear S.Z, First of all, thank you for taking your time to post your feedback about your experience in our hotel.Hotel terrific location is always recommended by our guest, glad to know that you agree with it. Also I am so sorry about the staff's...More

Reviewed 4 March 2018

The hotel is nearby Westlake. The view is very good. The staff are helpful and speaks English. As the metro station is nearby you could go around the city from here. For executive room the hotel has special snacks and drink service.More

Thank Sugandha A
Response from SofitelHangzhou, Manager at Sofitel Hangzhou WestlakeResponded 15 March 2018

Dear Sugandha A, Thank you for your positive reviews on Tripadvisor. It's a pleasure to know that you has a satisfied stay in our hotel. I will share your good comments with my team. Looking forward to see you again! Anna Shi Guest Experience Manager...More

Reviewed 23 February 2018

Hangzhou. It's been called heaven....paradise, on earth. One of the many reasons why we chose to visit, for our last getaway vacation in 2017. And when our agent suggested to go west ;) , ie stay near Xihu/Westlake, this is the only 5 star hotel...More

1  Thank J A N
Reviewed 3 February 2018

Good and convenient location - east of West Lake, about 5 min. 10 min walk to the metro station. Good restaurants nearby, that serves good and cheap local food. There is one selling Hangzhou food, another Muslim noodles. Room is large and comfortable. Amenities good...More

Thank yeonghaur
Response from SofitelHangzhou, Manager at Sofitel Hangzhou WestlakeResponded 9 February 2018

Dear yeonghaur, Thank you for your positive review on Tripadvisor. Your compliment on service is really encouraging us, we feel sparkled. Looking forward to see back again. Anna Shi Guest Experience Manager Sofitel Hangzhou Westlake

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Restaurant
Room Service
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Bar/Lounge
Spa
Free Parking
Hotel Amenities
Room Service
Business Centre with Internet Access
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Free Parking
Room amenities
Air Conditioning
Minibar
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Pool
Bar/Lounge
Spa
Hot Tub
Indoor pool
Details
Price range
US$ 128 - US$ 218 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#7 Romantic Hotel in Hangzhou
#10 Business Hotel in Hangzhou
#13 Spa Hotel in Hangzhou
#28 Luxury Hotel in Hangzhou
#206 Best Value Hotel in Hangzhou
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$ 128 - US$ 218 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#7 Romantic Hotel in Hangzhou
#10 Business Hotel in Hangzhou
#13 Spa Hotel in Hangzhou
#28 Luxury Hotel in Hangzhou
#206 Best Value Hotel in Hangzhou
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (305)
Room & Suite (109)
Dining (33)
Pool & Beach (3)
Questions & Answers
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MrTembusu
10 March 2018|
AnswerShow all 3 answers
Response from Jennifer W | Reviewed this property |
You won’t find restaurants close by, so you definitely want to include breakfast with your reservation. There is a Starbucks down the street approximately 10 minutes away if you’re okay with coffee and a pastry for... More
1
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AZ_mom
3 November 2017|
AnswerShow all 2 answers
Response from TTle888 | Reviewed this property |
Yes they do
0
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rui25frosty
5 January 2017|
AnswerShow all 2 answers
Response from Rachael T | Reviewed this property |
Sorry, I likely will not be much help. I took a cab and gave him the name of the hotel and address. Good luck!
0
Votes
Room Tips
"If you book this hotel you should only expect a Novotel experience"
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"Try to get a corner room"
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"Ask for top floor rooms and facing to West Lake."
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"2nd floor suites are great."
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