We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
New! Find and book your ideal hotel on TripAdvisor — and get the lowest prices

Sofitel Hangzhou Westlake

Show Prices
#13 of 2,303 Hotels in Hangzhou
Certificate of Excellence
Book on TripAdvisor
Trusted partner. We work with to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Enter dates for best prices
powered by PriceFinder
1 room
Check In Check Out
Please enter your travel dates to continue
Check Availability
Compare best prices from top travel sites
and 6 more sites!
Professional photos
Sofitel Hangzhou Westlake
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review
Turn Your Opinions into Points!
Turn your opinions into JPMiles
Turn your opinions into PAYBACK Points
*You can enroll in only one programme at a time to earn rewards for reviews.
JPMiles / Payback Arrow
JPMiles / PAYBACK
50

516 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
Showing 278: English reviews
Singapore, Singapore
Reviewed 1 week ago

Nice modern hotel with a very good location to explore the west lake. Nearby shopping mall and lots of good restaurant nearby. Had a little problem checking in as they wanted to charge additional for children and extra beds although online booking offered free for kids. Managed to settle with manager. Other than this, hotel was really nice.

 Report
Helpful?
Thank travelmate2014
Melaka, Malaysia
Reviewed 1 week ago

 Report
Helpful?
Thank Goh H
Hong Kong
Reviewed 2 weeks ago via mobile

An ageing hotel that is in desperate need of a facelift. This is not up to the standards of other Sofitels I have stayed at. Luckily the staff save the hotel from being a massive disappointment. I arrived at my room which was really extremely hot, 26 degrees, and the air conditioning, like many hotels, is controlled centrally. I asked...

 Report
Helpful?
Thank ItaySharon
SofitelHangzhou, Manager at Sofitel Hangzhou Westlake, responded to this review

Dear Itaysharon, Thanks for writing us a review on Tripadvisor. It's with great pleasure to hear that staff and service exceed your expectation and save hotel somehow been disappointed, life is always with challenge, the more important is we never give up on making efforts. We hope to welcome you back and thanks for your concern again. Anna Shi Guest...

Brussels, Belgium
Reviewed 2 weeks ago

Loved the location, close to the lake and walking distance from Hefanf road. Service was very good and breakfast excellent. Rooms were quite old, with carpets and sound insulation was terrible. What bothered us most was that customers were allowed to smoke in the Chinese restaurant while this is against the law

 Report
Helpful?
Thank Lekker001
SofitelHangzhou, Manager at Sofitel Hangzhou Westlake, responded to this review

Dear Lekker001, Thanks for taking the time and sharing with us your experience. We regret for the smoke smell of the restaurant, please accept our sincerest apologies, your concern has brought us highly attention, please rest assure that we will take immediate action to prevent future occurrence. Quite glad to hear that service and breakfast are up to your satisfaction,...

Brisbane
Reviewed 4 weeks ago

This is an older hotel but still a pleasant place to stay. Superior rooms were spacious and well equipped. The hotel position was perfect for Westlake and provided many opportunities for waterside walks. Service was very good.

 Report
Helpful?
Thank Tycon
SofitelHangzhou, Manager at Sofitel Hangzhou Westlake, responded to this review

Dear Tycon, Thank you for telling us about your experience at Sofitel Hangzhou Westlake. I am glad to know that your stay was comfortable and service was good, however your rating was below the expectation, we hope there is another opportunity to welcome you back and provide you a different unique experience. thanks for your comments again. Anna Shi Guest...

Stanford-Le-Hope, United Kingdom
Reviewed 4 weeks ago via mobile

I was so fortunate to have the opportunity to stay here whilst on a business trip. Sadly I didn't get much time to see around the area but did spend a couple of evenings walking around part of the lake and dining nearby. The hotel rooms are extremely well appointed and comfortable. Staff were friendly and helpful. The buffet breakfast...

 Report
Helpful?
Thank KevMac1960
Jersey, United Kingdom
Reviewed 5 weeks ago via mobile

I stayed for 1 night and we had 2 double rooms. Our rooms on the 3rd floor were spacious and comfortable. The bathrooms were clean and have lovely French products. Make sure you ask for non smoking rooms as the hotel is a smoking hotel, however we did not notice this during our stay. We ate at the dinner buffet...

 Report
Helpful?
Thank jerseydenyse
British Virgin Islands
Reviewed 31 October 2016

I enjoyed my stay here. The hotel was clean and comfortable and the service was great. The location in Westlake is ideal and the rooftop bar offers a great vantage point. The restaurants were also very good and the spread at the buffets were very varied and consistently good. overall, this was great value for money and I would stay...

 Report
Helpful?
Thank HotFootedFoodie
Reviewed 23 October 2016 via mobile

I stayed here for 3 nights over a weekend. The staff was very friendly and polite. This is my first time to China and loved my stay here. The hotel is also in a great location and their roof top bar has a beautiful view of West Lake.

 Report
Helpful?
Thank Rachael T
SofitelHangzhou, Manager at Sofitel Hangzhou Westlake, responded to this review

Dear Rachael T, Thanks for your comments on Tripadvisor. I am glad to know that our staff has complimented by you, I will share with my team, it is encourage for us to make continuous improvement. Thanks again and looking forward to see you back to China and Hangzhou. Anna Shi Guest Experience Manager Sofitel Hangzhou Westlake

Accra, Ghana
Reviewed 15 October 2016 via mobile

Hm. Basically a decent place to stay. The location at the Westlake is absolutely supreme. Staff was friendly and efficient. Room large and clean. Dinner in the Hotel Restaurant okay. What was my problem? Expectation Management. I booked the Hotel to get a bit of "luxury" at the end of a family vacation at quite a pricy rate. The Hotel...

 Report
Helpful?
Thank Chris M
SofitelHangzhou, Manager at Sofitel Hangzhou Westlake, responded to this review

Dear Chris M, Thanks for writing us a review on Tripadvisor. I regret to see that you are agree with much positive experience, but just not that much satisfied, and mainly caused by the room feeling, we hope there is another chance for us to show and offer you a better room, and as mentioned, staff was friendly and efficient,...

191 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (146)
Viewed
Dining (6)
Viewed
Hotel & Grounds (22)
Viewed
Room/Suite (38)
Viewed
Bathroom (12)
Viewed
View from Room (2)
Viewed
Pool/Beach Area (3)
Viewed
Other (63)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (45)
Viewed
Hotel & Grounds (7)
Viewed
Dining (6)
Viewed
Room/Suite (11)
Viewed
Business Centre/Function Rooms (2)
Viewed
Other (19)
Check In Check Out
Hotels you might also like...
Travellers also viewed these Hangzhou hotels
1.9 km away
Wyndham Grand Plaza Royale Hangzhou
1.0 km away
Hyatt Regency Hangzhou
Hyatt Regency Hangzhou
#6 of 2,303 in Hangzhou
834 reviews
3.4 km away
Four Seasons Hangzhou at West Lake
Show Prices
Show Prices
Show Prices
4.0 km away
The East Hotel Hangzhou
The East Hotel Hangzhou
#4 of 2,303 in Hangzhou
275 reviews
2.4 km away
Shangri La Hotel Hangzhou
Shangri La Hotel Hangzhou
#29 of 2,303 in Hangzhou
753 reviews
3.3 km away
Courtyard Hangzhou Wulin
Courtyard Hangzhou Wulin
#3 of 2,303 in Hangzhou
507 reviews
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Pool
  • Free Parking
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Pool
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Laundry Service
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Sofitel Hangzhou Westlake occupies a unique lakeside site close to Hangzhou’s business and shopping district, only a short walk from the recreational complex of Xihutiandi. Business and leisure travelers alike will find this the ideal location for a comfortable and relaxing stay. 2014, Sofitel Hangzhou Westlake has re-launched to enable the hotel to offer enhanced guest service and better reflect the Sofitel trademark blend of French sophistication and art de vivre with the essence of traditional Chinese hospitality. Hotel enjoys convenient access to Hangzhou’s Xiaoshan International Airport and the Hangzhou East Railway Station. It takes only 10 minutes by car to reach the Hangzhou City Railway Station and five minutes on foot to Metro Line 1 station. ... more   less 

Additional Information about Sofitel Hangzhou Westlake

Address: No.333 Xihu Avenue, Hangzhou 310002, China
Region: China > Zhejiang > Hangzhou
Price Range: ₹ 7,421 - ₹ 11,848 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sofitel Hangzhou Westlake 5*
Number of rooms: 233
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, HotelTravel.com, ACCOR, Priceline, Travelocity, Hotels.com, Ctrip TA and Odigeo so you can book your Sofitel Hangzhou Westlake reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Sofitel Hangzhou Westlake Hotel Hangzhou
Hangzhou Sofitel
Hotel Style:
#6 Spa Hotel in Hangzhou
#7 Romantic Hotel in Hangzhou
#10 Business Hotel in Hangzhou
#12 Luxury Hotel in Hangzhou
#41 Best Value Hotel in Hangzhou
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Questions? Get answers from Sofitel Hangzhou Westlake staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Quieter rooms are at the back of the hotel. If you eat a small breakfast then go the good Starbucks across Nanshan Road.”
 of 5 bubbles Cholseyman132, 4 Oct 2016 | Read review
“Superior room”
 of 5 bubbles lamyaab, 31 May 2016 | Read review
“ask for a city view room, if possible for a lake view room. otherwise, you may get a room towards the residential blocks at the back.”
  • double basins, bath tub with TV, separate shower and toilet
 of 5 bubbles bobcentreroad, 2 Apr 2016 | Read review
“Club Level rooms”
 of 5 bubbles suedulay, 24 Mar 2016 | Read review
“ROOMS ON THE LAKE with high level floor”
 of 5 bubbles GABRIELJ323, 21 Dec 2015 | Read review
5 of 5
Enter dates for best prices
Check In Check Out
Price Your Stay