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Holiday Inn Express Hangzhou Grand Canal

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Holiday Inn Express Hangzhou Grand Canal
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109 Reviews from our TripAdvisor Community

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Showing 31: English reviews
Manila, Philippines
Level Contributor
8 reviews
7 hotel reviews
Reviewed 16 October 2016 via mobile

The hotel is located in a good location. The check-in process was very quick. Service is ok. The breakfast is ok too. 90% Chinese food then 10% western. The only problem for this hotel is the name. This is not holiday inn. It is a Chinese hotel and not connected to holiday inn group at all.

Helpful?
Thank Henson C
Chennai, India
Level Contributor
22 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 2 July 2015

A Very good hotel -Located in the heart of the city The rooms are very nice with excellent bed and pillows all staff are very good and there are staff in the reception who can speak./understand english well MINUS POINT - There is no restaurant to serve dinner /Lunch and even Snaks No restaurants are near by too

Helpful?
1 Thank ARJUN0
Singapore, Singapore
Level Contributor
209 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed 14 April 2015 via mobile

The rooms are big but do note that you will have to loan the router from the front desk to get wifi access. There are only limited router hence depending on your luck you may not get any wifi. You may get funny name cards being slotted under your door.

Helpful?
Thank MrNicTan
Cork
Level Contributor
41 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 5 November 2014 via mobile

Rooms are fine, slept like a log, mostly due to the whiskey consumed elsewhere. Breakfast wasn't to my taste, not really a restaurant. It's exactly what it says on the tin. Staff seem nice and have enough English to make checking in easy

Helpful?
Thank Derek Patrick B
Harry Y, IHG Social Listening Team at Holiday Inn Express Hangzhou Grand Canal, responded to this review

Dear Guest, Thank you for taking the time to post a review about our hotel, it is good to know that you appreciate our hotel's service. On the other hand, we are sorry for not being able to meet to your expectation and regret you were not satisfied with the hotel breakfast. Your comments are very important to us, as... More 

Level Contributor
33 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 20 May 2014

If your on business and you would want to stay in a hotel that provides international standards of service then this IHG group hotel is for you. The TV has English channels. The room is definitely complete with the standard amenities including an excellent bed and pillows. The breakfast however does not provide much for westerners. The hotel is also... More 

Helpful?
Thank philip james r v
Harry Y, IHG Social Listening Team at Holiday Inn Express Hangzhou Grand Canal, responded to this review

Dear philip james r v, Thank you very much for your feedback and we are pleased to learn that you have enjoyed your stay and that we were able to provide you with a memorable experience.Your encouraging review will help us constantly improve our services. We take our guest comments very seriously and always strive to provide comfortable and friendly... More 

Jakarta, Indonesia
Level Contributor
50 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 19 April 2014 via mobile

I always looking for Holiday Inn Express first before looking other hotel. I have stayed in 3 different Holiday Inn Express in China, and some other HIE in Europe. But this HIE is different. I stayed in room 218, the view is not good, do not open your window. You will see some pipe and cable all over outside. Bathroom... More 

Helpful?
Thank handoko_h
Harry Y, IHG Social Listening Team at Holiday Inn Express Hangzhou Grand Canal, responded to this review

Dear handoko_h, Thank you very much for choosing the Holiday Inn Express Hangzhou Grand Canal and taking your time to share your feedback about the hotel .Please accept our sincere apology for any inconvenience caused. We are very sorry that you experienced inconvenience due to the window can not open. And if you have any problems, please feel free to... More 

Level Contributor
5 reviews
3 hotel reviews
Reviewed 16 April 2014 via mobile

Wanted to stay within the IHG group and we had a really low budget for the trip so this was definitely way below our budget. First room they gave me was the suite (which was what I booked) it smelled of something rotting in it. Switched to another room which didn't have a smell so I guess it's ok... Didn't... More 

Helpful?
Thank Blugynx
Harry Y, IHG Social Listening Team at Holiday Inn Express Hangzhou Grand Canal, responded to this review

Dear Blugynx, Thank you very much for choosing the Holiday Inn Express Hangzhou Grand Canal and taking your time to share your feedback about the hotel .We are always seeking feedback from our guests to understand what they value and what can be improved, so we are grateful for your comments and our problem will be improved in the coming... More 

Indore, Madhya Pradesh, India
Level Contributor
39 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 10 March 2014

Pros: Staff was good and helpful. Breakfast was good, even for vegetarians. Cons: Location was poor, to get a taxi, you need to go to the next hotel, but it was still fine. room was small and had to keep the curtains closed as the view was boring and all we could see was the bridge and traffic. Toiletries were... More 

Helpful?
Thank parimal86
Tallinn, Estonia
Level Contributor
42 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 28 January 2014

It is acceptable for one night, no more. Location is not the best, but real problem that even local people couldn't advise us where it is and taxi driver couldn't find this place (despite address was written in Chinese) I was asked non-smoking room, but I've got a room with strong smoke smell everywhere. The personnel very kindly changed my... More 

Helpful?
Thank Vladimir S
Jakarta
Level Contributor
100 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 6 July 2013

Location is not very good, away from attractions, shops & restaurants, and right in front of the hotel is a highway which is about the same level of the 3rd floor. For your information, room with sofa bed are allocated on 3rd floor, either you deal with the noise or move to different type of room. The good thing with... More 

Helpful?
Thank xtnas99
Harry Y, Assistant Revenue Manager at Holiday Inn Express Hangzhou Grand Canal, responded to this review

Dear Guest, thank you for having chosen to stay with us on your previous visit. Your comment is of out utmost concern and is believed to help us improve our service standards. We would highly appreciate it if you can advise us what kind inconvenience you have experienced during your stay, in order for us to improve. We are looking... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
About the property
  • Wheelchair Access
Things to do
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Free Breakfast
  • Meeting Rooms
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
Official Description (provided by the hotel)
Holiday Inn Express Hangzhou Grand Canal (no.329 Shangtang Road) centrally located at mid-north of Hangzhou is managed by InterContinental Hotels Group nearly 15 minutes drive to Westlake through overhead highway linking hotel to Westlake, city center and Hi-Tech development area. You can conveniently access Xiasha Economic Industrial Zone, Shanghai, Ningbo, and Nanjiang through Desheng express highway. ... more   less 

Additional Information about Holiday Inn Express Hangzhou Grand Canal

Address: No.329 Shangtang Road, Hangzhou 310020, China
Region: China > Zhejiang > Hangzhou
Price Range: ₹ 3,016 - ₹ 3,907 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Express Hangzhou Grand Canal 3*
Number of rooms: 179
Reservation Options:
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Also Known As:
Holiday Inn Express Hangzhou Grand Canal Hotel Hangzhou
Hotel Style:
#93 Best Value Hotel in Hangzhou
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express Hangzhou Grand Canal staff and other travellers.
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Questions? Get answers from Holiday Inn Express Hangzhou Grand Canal staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Corner rooms are more spacious than the othes”
 of 5 bubbles ARJUN0, 2 Jul 2015 | Read review
“top most possible.”
 of 5 bubbles parimal86, 9 Mar 2014 | Read review
“They don't have non-smoking rooms.”
  • View from the room
 of 5 bubbles Selimoff, 27 Jan 2014 | Read review
“Beware of rooms facing the highway”
 of 5 bubbles collins_p, 20 Mar 2013 | Read review
“The double bedded room with the sleeper sofa was an unexpected plus with three travelers. The cab driver initially pulled up to the Crowne Plaza of which the two hotels share a parking lot so the finding it was a bit confusing as it is around the corner with the sign not visible for the cab driver. Being a Priority Club member gets you perks like half price laundry so be sure to sign up and ask.”
 of 5 bubbles ConnieH299, 25 Feb 2013 | Read review
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