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The East Hotel Hangzhou

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#7 of 2,334 Hotels in Hangzhou
Certificate of Excellence
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1 room 2 adults 0 children
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The East Hotel Hangzhou
The East Hotel Hangzhou
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288 Reviews from our TripAdvisor Community

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Showing 191: English reviews
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Beijing, China
Reviewed 1 week ago NEWvia mobile

Went to get away from the hustle and bustle of Shanghai. Amazing service. Breakfast was good and worth the price. The added touch of turndown with eye mask was great. The hotel rooms are spacious as well.

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Helpful?
Thank Teacher2014
The East H, 总经理 at The East Hotel Hangzhou, responded to this review

Dear Guest, Thank you for choosing The East Hotel Hangzhou and for taking time to recommend us to the travel community here.We thank you once again for the opportunity to provide our products, and hope to see you again in the near future. Best Regards! Lufeng General Manager

Shanghai Region, China
HOTEL’S FAVOURITE REVIEW
Reviewed 24 August 2016

My husband and I stayed here for two nights. The service from staff was excellent. We'd like to say a big 'thank you' to the gentleman on the front desk for helping organise taxis, especially on Saturday night when the city was starting to go on lockdown for G20. Also to Linh in the bar, for her gentle and happy...

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Helpful?
Thank naomiam
About Hotel's Favourite Review
The East H, General Manager at The East Hotel Hangzhou, responded to this review

Dear naomiam, Thank you so much for your encouraging review. It is to our immense delight that you had an amazing stay with us.It is a pleasure to know that the service level of our staff as well as the facility & location of the hotel met your expectations.Our staff would be thrilled to receive your compliments of their warm...

Belfast
Reviewed 15 January 2017 via mobile

Though it is classified as a business boutique hotel, it is friendly to small babies (we have a one year old). A baby cot and bedding was provided during our three days of trip in Hangzhou. Room service is friendly and efficient, so does the front desk. I love the breakfast, which is partially buffet and partially a la cart....

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Helpful?
1Thank Cherry Z
The East H, General Manager at The East Hotel Hangzhou, responded to this review

Dear Cherry Z, Thank you for choosing The East Hotel Hangzhou and for taking time to recommend us to the travel community here on TripAdvisor. We are very happy to know that we have delighted you with the warm and sincere service provided by us. It means a lot for us that you felt being at home during your recent...

Vancouver, BC
Reviewed 14 January 2017

This was only my second time to China and my brother-in-law found this hotel. He said it was a very good value for a "5 star" hotel in Hangzhou. Like many travellers, we didn't stay in the hotel more than just to sleep and shower. But we were impressed by the tastefully decorated lobby, with a large multi-panel display behind...

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Helpful?
Thank Centauri27
The East H, General Manager at The East Hotel Hangzhou, responded to this review

Dear Centauri27, Thank you for your valuable support and taking time to share your lovely experience with us here.We aslo appreciated you clarify some checkin facts for us as an passport user while checking. The pleasure is ours to have made your stay here a comfortable and enjoyable one. Your compliments to our team members will motivate us to continue...

Reviewed 11 January 2017

The reason I give 2 star has nothing to do with their facility, the quality of their rooms or the location. As a matter of fact, we didn't even get a chance to stay in the hotel. My husband and I made an reservation online because we love the design and look of it. When we arrived at the front...

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Helpful?
1Thank Kelly W
The East H, General Manager at The East Hotel Hangzhou, responded to this review

Dear Kelly W, Thank you for taking time to share with us your East experience. I sincerely apologize for us not meeting your expectations, which you have the right to expect.I can understand the disappointment you must feel about your experience when I imagine myself in your place. But what I want to clarify is, we never refused any guest...

Taipei, Taiwan
Reviewed 5 January 2017

The hotel interior design embodies the traditional spirit of Hangzhou artistic culture with the modern interpretation with technology. Very impressed with the gigantic LCD screen rotates the paintings for the four seasons in Hangzhou. The room is clever for its temperature sensor that you don't need the key to keep the light go on. The service is superb and worth...

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Helpful?
Thank crystalyschang
The East H, General Manager at The East Hotel Hangzhou, responded to this review

Dear crystalyschang, Thank you for reviewing your experience and for choosing The East Hotel Hangzhou! We value and appreciate your feedback as we firmly believe it helps us to focus on what is important to our guests. We are delighted for your appreciation of our facilities as well as the efforts of our associates in making our guests feel right...

Reviewed 4 January 2017 via mobile

I decided to try this place out after all the positive reviews so here is what I personally think. Its a great hotel if you can't speak any mandarin. The staff is have excellent communication skills and are so helpful in getting you all you need. Rooms are also pretty amazing with the beds really comfortable and lush. The amenity...

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Helpful?
Thank Prajoski
The East H, General Manager at The East Hotel Hangzhou, responded to this review

Dear Prajoski, Thank you for choosing The East Hotel Hangzhou and for sharing your experience. We are delighted to receive your endorsement of our service and product, and your kind words were conveyed to the whole team. We are looking forward to the opportunity of welcoming you back to the heaven city! Yours sincerely, Lu Feng General Manager

Reviewed 3 January 2017 via mobile

Massive hotel room, hotel staff very nice and responsive, pretty much responded to everything immediately. Our rooms shower lights were broken the first night (but the overall bathroom light was bright enough so wasn't a big issue), told staff the next day in the morning and was fixed by the night when we got back. Cleaning staff attentive as well....

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Helpful?
Thank Zoe Ziying Y
The East H, General Manager at The East Hotel Hangzhou, responded to this review

Dear Zoe Ziying Y, We are delighted to receive your The East Hotel review and thank you for the preference and endorsement. My team and I look forward to welcoming you and your family back for another comfortable experience in Hangzhou. Kind regards, Lu Feng General Manager

Reviewed 30 December 2016 via mobile

I stayed at hotel for 5 nights in December 2016 for my business trip and clearly it was my best hotel experince in China! Great room, kind and helpful staff, perfect location. Everything is good there and I'll stay here for all my future visits.

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Helpful?
Thank Murat E
The East H, General Manager at The East Hotel Hangzhou, responded to this review

Dear Murat E, We are pleased to receive your East Hotel review and thank you for the preference and feedback. My team and I look forward to welcoming you back for another comfortable experience in Hangzhou. Kind regards, LuFeng General Manager

Reviewed 17 December 2016 via mobile

The East Hotel, situated along a shopping street, is a beautiful hotel with plenty of intriguing & quirky aspects throughout the hotel to attract the eye...An interior designer's delight & definite eye candy for those interested in the unique & different use of materials & technology in making spaces more inviting & welcoming. The most outstanding quirky feature is the...

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Helpful?
Thank Jason L
The East H, General Manager at The East Hotel Hangzhou, responded to this review

Dear Jason L, Many thanks for having taken the time to share your positive feedback about your recent stay at The East Hotel Hangzhou with the tripadvisor.com community. It is a delight to read your kind words about our design,facility, service and food. The team eagerly awaits another opportunity to be of service to you in the future. I am...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Room Service
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Restaurant
Room types
  • Non-Smoking Rooms
  • Suites
In your room
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Airport Transportation
  • Dry Cleaning
  • Business Centre with Internet Access
  • Free Parking
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Room Service
  • Conference Facilities
Official Description (provided by the hotel)
Situated along Hushu South Road, The East Hotel offers the 5-star luxury with a fitness centre and free Wi-Fi throughout. Hotel close to the subway line 1 (west lake cultural square stop) and the airport limousine, just a 5-minute walk from Wulin Square, it is a short 10-minute drive from the stunning West Lake and Grand Canal. The East Hotel is an intelligent luxury and boutique hotel based on the cloud computing. From the intelligent check-in system to the electronic guest room lock, smart lighting system and intelligent air-conditioning system, as well as a construction of remote video technology, visible display of the service, even the customer interaction and information viewer system, all reflect the comfortable and convenient which the “Smart Hotel” brings. The East Hotel located in the middle of Hangzhou, but offers a great escape from the hustle and bustle of the city. Hotel aims to creating the high-tech experience, at the same time we also pay attention to every guest’s privacy and luxury experience. There is no excessive greeting here, but rather than the tranquil and personal fine service system. Here every guest can experience the “smart” of the hotel while enjoying the leisure and luxury atmosphere. ... more   less 

Additional Information about The East Hotel Hangzhou

Address: No.198 South Hushu Road, Gongshu District | No.198 South Hushu Road, Hangzhou 310011, China
Region: China > Zhejiang > Hangzhou
Price Range: ₹ 7,077 - ₹ 9,037 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The East Hotel Hangzhou 4.5*
Number of rooms: 122
Reservation Options:
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Hotel Style:
#5 Business Hotel in Hangzhou
#7 Luxury Hotel in Hangzhou
#10 Best Value Hotel in Hangzhou
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Questions & Answers

Here's what travellers have asked, with answers from The East Hotel Hangzhou staff and other travellers.
7 questions
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Questions? Get answers from The East Hotel Hangzhou staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Lake view room is nessary”
 of 5 bubbles kevin9912, 9 Sep 2016 | Read review
“9th floor had great views and was quiet while we were there”
 of 5 bubbles naomiam, 23 Aug 2016 | Read review
“Higher floors with better views”
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  • King bed and long sofa
 of 5 bubbles kaeivdian2013, 14 Nov 2015 | Read review
“Ask for a high floor.”
 of 5 bubbles roger712603, 22 Sep 2015 | Read review
“Choose the CEO suite, def worth for trial, value for money”
 of 5 bubbles royn206, 18 Sep 2015 | Read review
5 of 5