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No.78 Beishan Road, Xihu Distric, Hangzhou 310007, China
No.78 Beishan Road, Xihu Distric, Hangzhou 310007, China
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30 Apr 1 May
1 room, 2 adults, 0 children12
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I went to shangri-la in December,2017. Great view and excellent location. They're all very delicate to the job.
I had one appointment which changed time,I have to leave my kids in the lounge for 30 mins. Karen ( lounge manager) who help to watch them...More
Thank lucy w
Response from 杭州香格里拉饭店, Communications. at Shangri La Hotel HangzhouResponded 29 December 2017
Dear lucy w,
Thank you for taking your time in sharing your kind feedback with us. We are delighted to hear that you have taken the opportunity to stay in our hotel and had a very memorable experience.
We will certainly share this review with...More
Shangri-La Hotel is located just opposite the Su bridge and Bai Bridge. It is within 5 minutes walk from the hotel. We were staying in a room with balcony and a good view of the lake. Really pleasant room to stay in.
The Horizon Level...More
Review collected in partnership with shangri-la.com
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Thank World_o_choice
Response from 杭州香格里拉饭店, Communications at Shangri La Hotel HangzhouResponded 29 December 2017
Dear World_o_choice,
Thank you very much for taking time to share your experience at the Shangri-La Hotel Hangzhou with us. I am glad to hear that you enjoyed our Horizon Club.
Would you please provide us with more details about health club facilities via email...More
The hotel refused to honour the 2 reservation confirmations because it was booked under the same name. They said they can only give one room. We asked to talk to their manager but they played delaying tactics saying their managers are in meeting. They insisted...More
Review collected in partnership with 单个酒店
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1 Thank humble918
Response from 杭州香格里拉饭店, 销售部 at Shangri La Hotel HangzhouResponded 25 December 2017
Dear humble918,
Thank you for your review of Shangri-la Hotel Hangzhou. We too are disappointed with your stay experience with us and are concerned about the service issues you have raised. Would you please provide us with more details via email at slh@shangri-la.com so we...More
This is an older Shangri-La hotel, but exceptionally well done. Hangzhou is a city of perfectly manicured parks and lakes. Be prepared to walk. That is how you enjoy it. When done for the day, you return to rest in the oasis of the Shangri-La....More
Review collected in partnership with shangri-la.com
This business uses tools provided by TripAdvisor (or one of its official Review Collection Partners) to encourage and collect guest reviews, including this one.
Thank Joseph N
Response from 杭州香格里拉饭店, 销售部 at Shangri La Hotel HangzhouResponded 29 November 2017
Dear Joseph N,
Thank you for taking your time in sharing your kind feedback with us. We are delighted to hear that you have taken the opportunity to stay in our hotel and had a very memorable experience.
We will certainly share this review with...More
This hotel was probably nice in its day. It is really in need for a top to bottom update to reflect the Shangri-La brand.
The location is great near West Lake with lots of attractions and places to walk to, but the hotel itself is...More
1 Thank Chris M
Response from 杭州香格里拉饭店, 销售部 at Shangri La Hotel HangzhouResponded 29 November 2017
Dear Chris M,
Warmest greetings from Shangri-La Hotel, Hangzhou! Thank you for choosing to stay with us. It is with sincere regrets to read about your unpleasant experience.
Please allow me to apologies, for any inconvenience and frustration caused. Rest assures we will investigate the...More