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Shangri La Hotel Hangzhou

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Traveller (283)
Room & Suite (66)
Dining (11)
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Overview
  • Excellent36%
  • Very good41%
  • Average15%
  • Poor6%
  • Terrible2%
Travellers talk about
“west wing”(31 reviews)
“horizon club”(15 reviews)
“classic hotel”(5 reviews)
Free Wifi
Free Parking
Breakfast Buffet
Pool
Non-Smoking Rooms
Restaurant
Airport Transportation
4 Star Hotel
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Rooms
1 Jul2 Jul
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (847)
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1 - 5 of 323 reviews
Reviewed 1 week ago

My husband and myself stayed on the HOrizon Club level for 5 nights and service there was good. Overall, the hotel staff do not speak much English and it was a challenge to try to communicate with them with our limited Mandarin. However, we were...More

Thank Irene G
Response from 杭州香格里拉饭店, 公关经理 at Shangri La Hotel HangzhouResponded 1 week ago

Dear guest, thank you for your recent stay at Shangri-La hotel Hangzhou. I hope that our inspirational environment and unparalleled serviced helped to create memories that will last long after your time with us concluded. Thank you for your business, and I hope to see...More

Reviewed 4 weeks ago

We loved the location of this hotel, which is directly across from West Lake, with beautiful views. The hotel is within walking distance of the magnificent Guo's Garden (on the way, walk through the lush Botanic Garden); and the fascinating Xiling Seal Art Society. It...More

Thank Joan C
Response from 杭州香格里拉饭店, 公关经理 at Shangri La Hotel HangzhouResponded 4 weeks ago

Dear Guest, Thank you for taking your time in sharing your kind feedback with us. We are delighted to hear that you have taken the opportunity to stay in our hotel and had a very memorable experience. We look forward to welcoming you back to...More

Reviewed 4 weeks ago

My wife and I stayed at three Shangri La Hotels during a recent trip in China. Hangzhou came in a distant third. While it is an imposing building in a great location, it is tired, old fashioned and generally in need of a new broom....More

Thank ijballo
Response from 杭州香格里拉饭店, 公关经理 at Shangri La Hotel HangzhouResponded 4 weeks ago

Dear Guest, I would like to thank you for choosing the Shangr i-La Hotel Hangzhou, and for sharing with us your experience. I am truly sorry that your stay did not meet our usual high standards. Your constructive comments have been discussed with the team...More

Reviewed 12 May 2018 via mobile

We arrived at the Shangri-la Westlake with little expectations due to the lacklustre online reviews (we chose the hotel only based on its proximity to west lake). However we really enjoyed our stay, and this was even so although we had stayed at alila anji...More

Thank Aoigirl2014
Response from 杭州香格里拉饭店, 公关经理 at Shangri La Hotel HangzhouResponded 14 May 2018

Dear Guest, First of all, I would like to thank you for choosing the Shangri-La Hotel Hangzhou, and for taking the time to share with us your experience. I am truly happy to hear that you had a great time while staying with us, and...More

Reviewed 4 May 2018 via mobile

I stayed at the hotel only for one night and didn't bother me that it was quite old. The room was clean, no unpleasant smell, fresh fruits and snacks in the room and the stuff was friendly. Yes, the place needs some renovations but otherwise...More

Thank nomadgirl365
Response from 杭州香格里拉饭店, 公关经理 at Shangri La Hotel HangzhouResponded 7 May 2018

Dear Guest, First of all, I would like to thank you for choosing the Shangri-La Hotel Hangzhou, and for taking the time to share with us your experience. I am truly happy to hear that you had a great time while staying with us, and...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Fitness Centre with Gym / Workout Room
Room Service
Restaurant
Free Parking
Free High Speed Internet (WiFi)
Bar/Lounge
Spa
Hotel Amenities
Room Service
Business Centre with Internet Access
Free Parking
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Minibar
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Spa
Heated pool
Indoor pool
Details
Price range
US$ 122 - US$ 186 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#25 Business Hotel in Hangzhou
#39 Luxury Hotel in Hangzhou
#207 Best Value Hotel in Hangzhou
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$ 122 - US$ 186 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#25 Business Hotel in Hangzhou
#39 Luxury Hotel in Hangzhou
#207 Best Value Hotel in Hangzhou
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (283)
Room & Suite (66)
Dining (11)
Pool & Beach (6)
Business Centre & Event Rooms (3)
Family and Play Areas (1)
Questions & Answers
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Room Tips
"Choose the Horizon club rooms - service here is much better if you do not speak much Mandarin."
Read review
"Horizon Club rooms are quiet and elegant"
Read review
"Lake facing room"
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"South side is quieter"
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