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Shangri La Hotel Hangzhou

Traveller (357)
Room & Suite (84)
Dining (27)
Certificate of Excellence
Overview
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No.78 Beishan Road, Xihu Distric, Hangzhou 310007 China See on map
Name/address in local language
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Pool
Non-Smoking Rooms
Restaurant
Airport Transportation
4.5 Star accommodation
Additional information
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Rooms
27 Jan28 Jan
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (908)
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1 - 5 of 342 reviews
Reviewed 6 December 2018 via mobile

Our stay at the Hangzhou Shangri-La Hotel was most enjoyable, in particular Joe who did his utmost in making our stay at Shangri-La most enjoyable! He did his best within Guest Services, arranging transport for us to the bus station when we very very pressed...More

Date of stay: November 2018
Thank mishfaceu
Response from Travel812740, 公关经理 at Shangri La Hotel HangzhouResponded 7 December 2018

Dear Guest, Thank you for choosing Shangri-la Hotel HangZhou and taking the time to share your feedback with us here. We are delighted to learn of your positive experience at the hotel, and look forward to welcoming you back again very soon.

Reviewed 3 December 2018 via mobile

They have an exotic bird in the lobby in a small cage which was sad to see. Sometimes it made nice sounds but often it made such loud shreiking sounds that it would hurt my ears. I hope they treat their birds better. I don't...More

Date of stay: November 2018
Thank matt_greenberg4
Response from Travel812740, 公关经理 at Shangri La Hotel HangzhouResponded 4 December 2018

Dear guest, Greetings from Shangri-La Hotel, Hangzhou! Thank you for staying with us and sharing your feedback. Please rest assure that we will take immediate actions to improve the service and facilities. We look forward to serving you again.

Reviewed 15 November 2018

The hotel charged 10% service fee autamaticly The staff ware not willing to help load my luggages to the door. The staff didnt even want to answer my questions when I asked for direction to local resturant. I had to aske the direction many times...More

Date of stay: October 2018
1  Thank amyzhao2000
Reviewed 11 November 2018 via mobile

This hotel is located in idyllic scenery, within walking distance of the heavenly west lake it also boasts a lot of good restautants cafes and shops within a few minutes walk not to mention unbelievably gorgeous scenery. The staff are friendly and the food is...More

Date of stay: November 2018
Thank octavian_8
Response from Travel812740, 公关经理 at Shangri La Hotel HangzhouResponded 12 November 2018

Dear Guest, Thank you for choosing Shangri-La Hotel, Hangzhou and for sharing your comments on your recent stay with us. We are delighted to know you had a pleasant stay with us. Your recognition is a great motivator for us to continue to provide our...More

Reviewed 6 November 2018

Cons: I will say the front desk person, Snow Qiu, needs to be retrained in customer service. I needed a simple translation and was shewed me to the bellhop instead. Exceptionally rude as well as was rude to me during check-out. The hotel isn't as...More

Date of stay: November 2018
2  Thank J H
Response from Travel812740, 企业 at Shangri La Hotel HangzhouResponded 7 November 2018

Dear Guest, Thank you very much for taking the time to share your comments and valuable feedback following your recent stay at The Shangri-La hotel Hangzhou. I am truly sorry that your stay did not meet our usual high standards. Your constructive comments have been...More

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About
Hotel class
Contact Information
Hotel Amenities
HOTEL FEATURES
Pool
Fitness Centre with Gym / Workout Room
Room Service
Restaurant
Free Parking
Free High Speed Internet (WiFi)
Bar/Lounge
Spa
Airport Transportation
Banquet Room
Business Centre with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Heated pool
Indoor pool
Laundry Service
Meeting Rooms
Minibar
Multilingual Staff
Wheelchair Access
Breakfast included
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Hotel Style
Business
,
Luxury
,
Best Value
Room types
Suites, Non-Smoking Rooms, Family Rooms
Hotel class
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Contact Information
Hotel Style
Business
,
Luxury
,
Best Value
Room types
Suites, Non-Smoking Rooms, Family Rooms
Number of rooms
382
Price range
US$ 104 - US$ 319 (Based on Average Rates for a Standard Room)
Also Known As
Shangri La Hangzhou
,
Hangzhou Shangri La
Location
China > Zhejiang > Hangzhou
Hotel class
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Contact Information
Hotel Style
Business
,
Luxury
,
Best Value
Room types
Suites, Non-Smoking Rooms, Family Rooms
Number of rooms
382
Price range
US$ 104 - US$ 319 (Based on Average Rates for a Standard Room)
Also Known As
Shangri La Hangzhou
,
Hangzhou Shangri La
Location
China > Zhejiang > Hangzhou
Photos
Traveller (357)
Room & Suite (84)
Dining (27)
Pool & Beach (7)
Business Centre & Event Rooms (3)
Family and Play Areas (1)
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Questions & Answers
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Room Tips
"Advise poeple , specially outside of China, NOT to stay at this place !! Rip -Off place"
amyzhao2000
15 Nov 2018
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"6th floor view"
F2241GDjh
6 Nov 2018
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"Get a room with a view of the West Lake"
masterman2
9 Aug 2018
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"the hotel has gorgeous views of the West Lake. The hotel front office people are quite nice to try to..."
WandaL534
3 Jul 2018
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