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Shangri La Hotel Hangzhou

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Traveller (316)
Room & Suite (80)
Dining (18)
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Overview
Hotel website
E-mail hotel
No.78 Beishan Road, Xihu Distric, Hangzhou 310007 China See on map
Name/address in local language
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Pool
Non-Smoking Rooms
Restaurant
Airport Transportation
4.5 Star accommodation
Additional information
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Offers from Shangri La Hotel Hangzhou
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Rooms
30 Sep1 Oct
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (870)
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Traveller rating
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1 - 5 of 333 reviews
Reviewed today via mobile

I guess the only saving grace to this very old hotel is it’s location Right on the edge of West Lake Easy access to the phenomenal West Lake Impressions show Also easy to browse around the lake with boats, bicycles , buses , buggies right...More

Thank shanti288
Reviewed 3 weeks ago via mobile

We stayed at Shangrila Hotel for one night to discover the city and attend the Impression West Lake show. The hotel was very comfortable and service was excellent. Stephen Shi is a great concierge and was really helpful and polite. Shangrila is the place to...More

Thank polkari
Response from 杭州香格里拉饭店, 总经理 at Shangri La Hotel HangzhouResponded 3 weeks ago

Dear Guest Thank you for taking your time in sharing your kind feedback with us. We are delighted to hear that you have taken the opportunity to stay in our hotel and had a very memorable experience. We will certainly share this review with all...More

Reviewed 3 weeks ago

It was my first day in Hangzhou and I was walking around West -Lake when I noticed the Shangri-La hotel usually they are very good and there restaurants are among the better once except this one. No Shangri-La experience like Paris or Jakarta or anywhere...More

Thank Cheryan
Response from 杭州香格里拉饭店, 总经理 at Shangri La Hotel HangzhouResponded 3 weeks ago

Dear Cheryan, I would like to thank you for choosing the Shangri-La Hotel Hangzhou, and for sharing with us your experience. I am truly sorry that your stay did not meet our usual high standards. Your constructive comments have been discussed with the team and...More

Reviewed 4 weeks ago via mobile

Reception service here is really unfitting of the Shangri-la brand or 4-5 stars hotel standards. Checking in took extremely Long and staff were not welcoming. When it was time to check out the next morning, there were 3 staff at the reception but only one...More

1  Thank WeeKiatTan
Response from 杭州香格里拉饭店, 总经理 at Shangri La Hotel HangzhouResponded 3 weeks ago

Dear WeeKiatTan, I would like to thank you for choosing the Shangri-La Hotel Hangzhou, and for sharing with us your experience. I am truly sorry that your stay did not meet our usual high standards. Your constructive comments have been discussed with the team and...More

Reviewed 9 August 2018

I first visited Hangzhou in 1988, I stayed in THIS hotel.It was my first Shangri-La experience and I was so impressed by it I vow to return with my love one someday. And 30 years later, after I have go around the world countless times...More

2  Thank raymasterman
Response from 杭州香格里拉饭店, 总经理 at Shangri La Hotel HangzhouResponded 10 August 2018

Dear raymasterman Thank you for sharing your experience at Shangri-la Hotel Hangzhou, We are delighted that you enjoyed our Shangri-la hospitality and exceptional dining options. We look forward to welcome you back to our hotel soon. Yours sincerely, Karl Karlsson General Manager

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About
Hotel class
Contact Information
Hotel Amenities
HOTEL FEATURES
Pool
Fitness Centre with Gym / Workout Room
Room Service
Restaurant
Free Parking
Free High Speed Internet (WiFi)
Bar/Lounge
Spa
Airport Transportation
Banquet Room
Business Centre with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Heated pool
Indoor pool
Laundry Service
Meeting Rooms
Minibar
Multilingual Staff
Wheelchair Access
Breakfast included
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Hotel Style
Business
,
Luxury
,
Best Value
Room types
Suites, Non-Smoking Rooms, Family Rooms
Hotel class
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Contact Information
Hotel Style
Business
,
Luxury
,
Best Value
Room types
Suites, Non-Smoking Rooms, Family Rooms
Number of rooms
382
Price range
US$ 125 - US$ 249 (Based on Average Rates for a Standard Room)
Also Known As
Shangri La Hangzhou
,
Hangzhou Shangri La
Location
China > Zhejiang > Hangzhou
Photos
Traveller (316)
Room & Suite (80)
Dining (18)
Pool & Beach (7)
Business Centre & Event Rooms (3)
Family and Play Areas (1)
Nearby
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Nearby AttractionsSee all 449 attractions in Hangzhou
Lingyin Temple
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.90 km away
West Lake (Xi Hu)
7,047 reviews
1.23 km away
Gu Shan (Solitary Hill)
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.47 km away
Ping Hu Qiu Yue
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1.15 km away
Questions & Answers
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Room Tips
"Get a room with a view of the West Lake"
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"the hotel has gorgeous views of the West Lake. The hotel front office people are quite nice to try to accede..."
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"Choose the Horizon club rooms - service here is much better if you do not speak much Mandarin."
Read review
"Horizon Club rooms are quiet and elegant"
Read review
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