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Shangri La Hotel Hangzhou

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23 Dec24 Dec
1 room, 2 adults, 0 children
Standard Room
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Certificate of Excellence
Property amenities
Fitness Centre with Gym / Workout Room
Room Service
Business Centre with Internet Access
Free Parking
Wheelchair Access
Free High Speed Internet (WiFi)
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Banquet Room
Multilingual Staff
Conference Facilities
Heated pool
Indoor pool
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Non-Smoking Rooms
Family Rooms
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Traveller rating
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Show reviews that mention
Our stay at the Hangzhou Shangri-La Hotel was most enjoyable, in particular Joe who did his utmost in making our stay at Shangri-La most enjoyable! He did his best within Guest Services, arranging transport for us to the bus station when we very very pressed for time.

Thank you
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Response from Travel812740, 公关经理 at Shangri La Hotel Hangzhou
Responded 1 week ago
Dear Guest, Thank you for choosing Shangri-la Hotel HangZhou and taking the time to share your feedback with us here. We are delighted to learn of your positive experience at the hotel, and look forward to welcoming you back again very soon.
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They have an exotic bird in the lobby in a small cage which was sad to see. Sometimes it made nice sounds but often it made such loud shreiking sounds that it would hurt my ears. I hope they treat their birds better. I don't think that I'll stay there again.
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Response from Travel812740, 公关经理 at Shangri La Hotel Hangzhou
Responded 1 week ago
Dear guest, Greetings from Shangri-La Hotel, Hangzhou! Thank you for staying with us and sharing your feedback. Please rest assure that we will take immediate actions to improve the service and facilities. We look forward to serving you again.
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The hotel charged 10% service fee autamaticly
The staff ware not willing to help load my luggages to the door.
The staff didnt even want to answer my questions when I asked for direction to local resturant. I had to aske the direction many times to the front door guy and the guys
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This hotel is located in idyllic scenery, within walking distance of the heavenly west lake it also boasts a lot of good restautants cafes and shops within a few minutes walk not to mention unbelievably gorgeous scenery. The staff are friendly and the food is superb. The rooms ar
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Response from Travel812740, 公关经理 at Shangri La Hotel Hangzhou
Responded 4 weeks ago
Dear Guest, Thank you for choosing Shangri-La Hotel, Hangzhou and for sharing your comments on your recent stay with us. We are delighted to know you had a pleasant stay with us. Your recognition is a great motivator for us to continue to provide our heart-felt hospitality, and it will be gladly shared with all our colleagues. We look forward to welcoming you back on your next visit here. Warm regards, Shangri-La Hotel Hangzhou at your service team! Yours sincerely, Karl Karlsson
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Cons: I will say the front desk person, Snow Qiu, needs to be retrained in customer service. I needed a simple translation and was shewed me to the bellhop instead. Exceptionally rude as well as was rude to me during check-out. The hotel isn't as "glorious" as they claim, it is b
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Response from Travel812740, 企业 at Shangri La Hotel Hangzhou
Responded 6 Nov 2018
Dear Guest, Thank you very much for taking the time to share your comments and valuable feedback following your recent stay at The Shangri-La hotel Hangzhou. I am truly sorry that your stay did not meet our usual high standards. Your constructive comments have been discussed with the team and appropriate actions have been taken to remedy to this kind of situation in future. I do hope that we will have the opportunity to welcome you again should your travels bring you back to Hangzhou. Yours sincerely, Karl Karlsson General Manager
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Photo provided by managementShangri La Hotel Hangzhou
May I ask if the hotel is near to wushan night market?
"Advise poeple , specially outside of China, NOT to stay at this place !! Rip -Off place"
"6th floor view"
"Get a room with a view of the West Lake"
"the hotel has gorgeous views of the West Lake. The hotel front office people are quite nice to try to accede to your request."
"Choose the Horizon club rooms - service here is much better if you do not speak much Mandarin."
US$ 103 - US$ 148 (Based on Average Rates for a Standard Room)
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