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Shangri La Hotel Hangzhou

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Traveller (310)
Room & Suite (80)
Dining (16)
Overview
  • Excellent37%
  • Very good40%
  • Average15%
  • Poor6%
  • Terrible2%
Travellers talk about
“east wing”(32 reviews)
“horizon club”(15 reviews)
“west lake”(133 reviews)
Hotel website
Name/address in local language
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Pool
Non-Smoking Rooms
Restaurant
Airport Transportation
4 Star accommodation
All hotel details
Additional information
Offers from Shangri La Hotel Hangzhou
Special Offer: Book Direct and Save
Hotel deals
Offers from Shangri La Hotel Hangzhou
Special Offer: Book Direct and Save
Hotel deals
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Reviews (862)
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21
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101
71
41
21
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1 - 5 of 329 reviews
Reviewed 1 week ago

I first visited Hangzhou in 1988, I stayed in THIS hotel.It was my first Shangri-La experience and I was so impressed by it I vow to return with my love one someday. And 30 years later, after I have go around the world countless times...More

1  Thank raymasterman
Response from 杭州香格里拉饭店, 总经理 at Shangri La Hotel HangzhouResponded 1 week ago

Dear raymasterman Thank you for sharing your experience at Shangri-la Hotel Hangzhou, We are delighted that you enjoyed our Shangri-la hospitality and exceptional dining options. We look forward to welcome you back to our hotel soon. Yours sincerely, Karl Karlsson General Manager

Reviewed 1 week ago

When you enter the East Wing, you are greeted by a talking myna bird and also, immediately see an impressive wall landscape carving. This historic hotel that has greeted presidents, including Putin, spreads across a hilltop that has dramatic views of West Lake and the...More

Thank Directeur0
Response from 杭州香格里拉饭店, 总经理 at Shangri La Hotel HangzhouResponded 1 week ago

Dear Directeur0, Thank you very much for taking time to share your experience at the Shangri-La Hotel Hangzhou with us. I am glad to hear that you enjoyed our location. I am truly sorry that your stay did not meet our usual high standards. Your...More

Reviewed 4 weeks ago via mobile

I was shocked about my room. Expensive but awful. Everything old. Air conditioning not working. Rooms are smelly. Beds are bad, rooms like in a horror movie. The only nice fact is the location of the hotel in the nature. There is no restaurant in...More

Thank Peter S
Response from 杭州香格里拉饭店, 公关经理 at Shangri La Hotel HangzhouResponded 4 weeks ago

Dear Guest, I would like to thank you for choosing the Shangri-La Hotel Hangzhou, and for sharing with us your experience. I am truly sorry that your stay did not meet our usual high standards. Your constructive comments have been discussed with the team and...More

Reviewed 13 July 2018

This hotel is definitively a nice hotel, but needs some refreshing work. Very colonial in style, rooms are okay but not up to the standard of Shangri La. Location is great and the staff is very helpful.More

Thank L10nf1sh
Response from 杭州香格里拉饭店, 公关经理 at Shangri La Hotel HangzhouResponded 4 weeks ago

Dear Guest, Firstly, thank you for staying with us and for the positive feedback about our hotel. We have taken note of the areas which did not meet your expectations and will continue to make improvements. we will pay more attention to improve our service...More

Reviewed 3 July 2018

We want to thank Jan Fan, a guest service manager at Shangri-La hotel for his sterling handling of customers like me and my friends. We stayed one night at this wonderful hotel, and we were able to enjoy a panoramic view of the West Lake,...More

Thank Wanda L
Response from 杭州香格里拉饭店, 公关经理 at Shangri La Hotel HangzhouResponded 6 July 2018

Dear guest, thank you for your recent stay at Shangri-La hotel Hangzhou. I hope that our inspirational environment and unparalleled serviced helped to create memories that will last long after your time with us concluded. Thank you for your business, and I hope to see...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Fitness Centre with Gym / Workout Room
Room Service
Restaurant
Free Parking
Free High Speed Internet (WiFi)
Bar/Lounge
Spa
Hotel Amenities
Room Service
Business Centre with Internet Access
Free Parking
Wheelchair Access
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Minibar
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Spa
Heated pool
Indoor pool
Details
Price range
US$ 111 - US$ 176 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#25 Business Hotel in Hangzhou
#37 Luxury Hotel in Hangzhou
#208 Best Value Hotel in Hangzhou
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$ 111 - US$ 176 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#25 Business Hotel in Hangzhou
#37 Luxury Hotel in Hangzhou
#208 Best Value Hotel in Hangzhou
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (310)
Room & Suite (80)
Dining (16)
Pool & Beach (7)
Business Centre & Event Rooms (3)
Family and Play Areas (1)
Questions & Answers
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Room Tips
"Get a room with a view of the West Lake"
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"the hotel has gorgeous views of the West Lake. The hotel front office people are quite nice to try to accede..."
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"Choose the Horizon club rooms - service here is much better if you do not speak much Mandarin."
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"Horizon Club rooms are quiet and elegant"
Read review
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