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Shangri La Hotel Hangzhou

Agoda.comUS$ 153*
View Deal
14/05/2017 15/05/2017
1 room 2 adults 0 children
US$ 259*
US$ 153*
Great Deal
US$ 183*
US$ 155*
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Shangri La Hotel Hangzhou
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784 Reviews from our TripAdvisor Community

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Showing 286: English reviews
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San Francisco, California
Reviewed 5 days ago NEW

For a city like Hangzhou to have a brewery the caliber of midtown is exceptional! All of their beers are winners! If you have the chance to talk to the talented head brew master Eric I highly recommend it. He is passionate about brewing the best craft beers available. The New Zealand IPA is delicious, the porter is full bodied...

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Helpful?
Thank Beerguy787
England
Reviewed 1 week ago via mobile

Great place. Close to lake. Beds are wonderful so a great sleep. Staff so helpful and great English. Fully recommend this hotel in great area and easy to get to. Great place. Close to lake. Beds are wonderful so a great sleep.

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Helpful?
Thank jaxx77
Hong Kong, China
Reviewed 3 weeks ago

Upon reading some of the other reviews, you will realise that the Hangzhou Shangi-La is a far cry from it's usual 5 star counterparts, a fact, I cannot refute myself. Other than being located right beside West Lake and the staff were somewhat helpful, the place doesn't really have any other merits. Let's begin with the hotel itself - incredibly...

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Helpful?
Thank Ktkc_2k
杭州香格里拉饭店, 经理 at Shangri La Hotel Hangzhou, responded to this review

Dear Ktkc_2k, I would like to thank you for choosing the Shangri-La Hotel Hangzhou, and for sharing with us your experience. I am truly sorry that your stay did not meet our usual high standards. Your constructive comments have been discussed with the team and appropriate actions have been taken to remedy to this kind of situation in future. I...

Reviewed 4 weeks ago via mobile

We were happy to splurge to stay in this hotel for a 3d2n to a scenic view of west lake. The day we checkin was my husband's birthday, the staff who processed the check-in was attentive towards our request and gave us an upgrade to a bigger room plus a hearty delicious birthday cake was give FOC. It's made us...

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Helpful?
Thank Chen P
杭州香格里拉饭店, 总经理 at Shangri La Hotel Hangzhou, responded to this review

Dear Chen P, First of all, I would like to thank you for choosing the Shangri-La Hotel Hangzhou, and for taking the time to share with us your experience. I am truly happy to hear that you had a great birthday time while staying with us. I am truly sorry for the fire-drill issue. Your constructive comments have been discussed...

Reading, United Kingdom
Reviewed 5 weeks ago

There are two blocks to this hotel, we stayed in the west block. I don't know if the East block is better. Like many reviewers have pointed out, this hotel is a mixed bag. The food was alright, but there is much better value and quality outside of the hotel. The room was dated, with old furniture and carpet, a...

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Helpful?
Thank Alex F
杭州香格里拉饭店, 总经理 at Shangri La Hotel Hangzhou, responded to this review

Dear Alex F, I would like to thank you for choosing the Shangri-La Hotel Hangzhou, and for sharing with us your experience. I am truly sorry that your stay did not meet our usual high standards. Your constructive comments have been discussed with the team and appropriate actions have been taken to remedy to this kind of situation in future....

Shanghai, China
Reviewed 23 March 2017

I would return to this hotel. The location is truly outstanding for touring the scenic West Lake area. Several lake sights are easily accessible by foot. The staff were friendly and helpful. Rooms are spacious.

Review collected in partnership with shangri-la.com
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Helpful?
Thank shanghaip10
杭州香格里拉饭店, 总经理 at Shangri La Hotel Hangzhou, responded to this review

Dear shanghaip10, Thank you very much for taking time to share your experience at the Shangri-La Hotel Hangzhou with us. I am glad to hear that you enjoyed our lakeview. Should you travels bring you back to Hangzhou, I hope to have the chance to welcome you again. Yours truly, Karl Karlsson General Manager

Toronto, Canada
Reviewed 14 March 2017

This is a tough one, as this hotel has serious PROs and CONs. Shangri-La Singapore should be really ashamed to have their name on this hotel, as it is ABSOLUTELY not up to their standards. We knew that when booking, and also knew we were paying $250/night rather than $500, so figured we'd "get what we paid for". But even...

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Helpful?
1Thank cantravnut
Lake Macquarie, Australia
Reviewed 10 March 2017

This hotel is in a great location, right on West Lake, with easy access to attractions like Fei Lei Feng. It has lots of character and nice grounds. There was a good selection of food in the restaurant. The gym was just OK, but they had bikes for hire.

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Helpful?
Thank thomasandannette
New York City, New York
Reviewed 4 March 2017 via mobile

For a quick stay, the location is great. Within 10 mins walking distance you can visit local sites. The breakfast is just ok. They do their best to serve both Chinese and Western style food. The room is comfortable. Ask for a lake view hotel at front desk.

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Helpful?
Thank Uncle8en
杭州香格里拉饭店, 总经理 at Shangri La Hotel Hangzhou, responded to this review

Dear Ben H, Thank you very much for taking time to share your experience at the Shangri-La Hotel Hangzhou with us. I am glad to hear that you enjoyed our location. Should you travels bring you back to Hangzhou, I hope to have the chance to welcome you again. Yours truly, Karl Karlsson General Manager

North America
Reviewed 23 February 2017

It's a very famous hotel, but what people don't mention as often is how beautiful the grounds are, how quiet it is, and its proximity to West Lake. It's a 20 min taxi ride to the train station, and steps to the lake. The restaurants in the hotel are formal but decent, though I suggest exiting the premises for better...

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Helpful?
Thank WorldBizTraveller
杭州香格里拉饭店, 总经理 at Shangri La Hotel Hangzhou, responded to this review

Dear WorldBizTraveller, Thank you very much for taking time to share your experience at the Shangri-La Hotel Hangzhou with us. I am glad to hear that you enjoyed our location. Should you travels bring you back to Hangzhou, I hope to have the chance to welcome you again. Yours truly, Karl Karlsson General Manager

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14/05/2017 15/05/2017
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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Airport Transportation
  • Multilingual Staff
  • Babysitting

Additional Information about Shangri La Hotel Hangzhou

Address: No.78 Beishan Road, Xihu Distric, Hangzhou 310007, China
Region: China > Zhejiang > Hangzhou
Price Range: ₹ 8,669 - ₹ 16,053 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Shangri La Hotel Hangzhou 4.5*
Number of rooms: 382
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Expedia, Shangri-La Hotels and Resorts, Hotwire, Ctrip TA, Travelocity, Agoda, TripOnline SA, Priceline, Cheap Tickets, HotelQuickly and getaroom.com so you can book your Shangri La Hotel Hangzhou reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Shangri La Hangzhou
Hangzhou Shangri La
Hotel Style:
#25 Business Hotel in Hangzhou
#26 Luxury Hotel in Hangzhou
#48 Best Value Hotel in Hangzhou
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Questions & Answers

Questions? Get answers from Shangri La Hotel Hangzhou staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“we were advised to insist on East wing, Lake view and the room still wasn't great. Maybe the Club rooms are better?”
cantravnut, 14 Mar 2017 | Read review
“Top floors”
381carped, 9 Jan 2017 | Read review
“Stay in East Wing Horizon Club Lake View Room”
warreng999, 18 Dec 2016 | Read review
“Recommend a room with lake view - it's worth it.”
WarrenChu, 14 Oct 2016 | Read review
“Not in this hotel”
caat73, 17 Sep 2016 | Read review
5 of 5
Agoda.com
US$ 153* /night
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Booking.comUS$ 183
Hotels.comUS$ 155
TripAdvisorUS$ 153
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*Disclaimer
Prices are for 1 room, 2 adults
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