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3/12/2017 4/12/2017
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    Shangri La Hotel Hangzhou

    No.78 Beishan Road, Xihu Distric, Hangzhou 310007, China
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    3/12/2017 4/12/2017
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    US$ 166
    US$ 133
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    Traveller (231)
    Room & Suite (58)
    Dining (10)
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    Overview
    • Excellent36%
    • Very good41%
    • Average15%
    • Poor6%
    • Terrible2%
    Travellers talk about
    “west wing” (29 reviews)
    “horizon club” (15 reviews)
    “west lake” (126 reviews)
    Free Wifi
    Free Parking
    Breakfast Buffet
    Pool
    Non-Smoking Rooms
    Restaurant
    Airport Transportation
    Room Service
    Suites
    Bar/Lounge
    Fitness centre
    Concierge
    Spa
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Babysitting
    4.5 Star Hotel
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    Rooms
    3 Dec4 Dec
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    1 room, 2 adults, 0 children
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    Standard Room

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    Reviews (817)
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    1 - 5 of 302 reviews

    Reviewed 2 weeks ago

    We actually very much enjoyed our stay at the Shangri La Hangzhou: Yes, it is a bit dated but everything worked great, the bed was more than comfortable with good pillows and linens, and the bathroom had everything we need - of course we would...More

    Thank JC505
    Response from 杭州香格里拉饭店, 销售部 at Shangri La Hotel HangzhouResponded 1 week ago

    Dear JC505, Thank you for taking your time in sharing your kind feedback with us. We are delighted to hear that you have taken the opportunity to stay in our hotel and had a very memorable experience. We will certainly share this review with all...More

    Reviewed 3 weeks ago

    An example: I used their laundry service, which is astronomically priced. (They charge $7 per shirt.) It came back with a card saying that one of the shirts was "damaged" and therefore they hadn't washed it. But looking at the billing slip, they had charged...More

    Thank Charon666
    Response from 杭州香格里拉饭店, 销售部 at Shangri La Hotel HangzhouResponded 1 week ago

    Dear Charon666, Thank you for your review of Shangri-la Hotel Hangzhou. We too are disappointed with your stay experience with us and are concerned about the service issues you have raised. Would you please provide us with more details via email at slh@shangri-la.com so we...More

    Reviewed 9 October 2017

    The hotel is a former government official hotel with 60 years old.The hotel is on the north back of lake. It is near the tourist boat terminal and other sceneries. Good view from hotel rooms. The hotel service is good. The food in the canteen...More

    Review collected in partnership with shangri-la.com
    Thank YeWshanghai
    Response from 杭州香格里拉饭店, 销售部 at Shangri La Hotel HangzhouResponded 11 October 2017

    Dear YeW, Thank you very much for taking time to share your experience at the Shangri-La Hotel Hangzhou with us. We have taken note of your comments about food.so we may investigate internally and take necessary actions to improve services if needed. We look forward...More

    Reviewed 11 September 2017

    A bit outdated hotel, though this gives the chance to experience classic colonial era feeling in Hangzhou. Location is great, the West Lake is just a two minutes walk across the street. Staff is competent and helpful. Clients are almost exclusively Chinese. Breakfast leaves nothing...More

    Thank Christo02
    Response from 杭州香格里拉饭店, 总经理 at Shangri La Hotel HangzhouResponded 18 September 2017

    Dear Guest, Thank you very much for taking time to share your experience at the Shangri-La Hotel Hangzhou with us. I am glad to hear that you enjoyed our location. Should you travels bring you back to Hangzhou, I hope to have the chance to...More

    Reviewed 31 August 2017 via mobile

    I'll let you know about or experience and then tell you about the hotel. I also have to start by saying I've never had to complain about a room before. We booked a deluxe garden view room and our guide telephoned the hotel in advance...More

    Thank Jonathan D
    Response from 杭州香格里拉饭店, 总经理 at Shangri La Hotel HangzhouResponded 4 September 2017

    Dear Jonathan D, I would like to thank you for choosing the Shangr i-La Hotel Hangzhou, and for sharing with us your experience. I am truly sorry that your stay did not meet our usual high standards. Your constructive comments have been discussed with the...More

    Four Seasons Hangzhou at West Lake
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    About
    Amenities
    • Top amenities
    • Pool
    • Fitness Centre with Gym / Workout Room
    • Room Service
    • Restaurant
    • Free Parking
    • Free High Speed Internet ( WiFi )
    • Bar/Lounge
    • Spa
    • Hotel Amenities
    • Room Service
    • Business Centre with Internet Access
    • Free Parking
    • Airport Transportation
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Babysitting
    • Room amenities
    • Minibar
    • Things to do
    • Pool
    • Fitness Centre with Gym / Workout Room
    • Restaurant
    • Bar/Lounge
    • Spa
    • Heated pool
    • Indoor pool
    Details
    • Price range
    • US$ 106 - US$ 188 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #25 Business Hotel in Hangzhou
    • #28 Luxury Hotel in Hangzhou
    • #44 Best Value Hotel in Hangzhou
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms
    • Number of rooms
    • 382
    • Reservation Options
    • TripAdvisor is proud to partner with Booking.com, Expedia, Agoda, Ctrip TA, Hotels.com, Orbitz, Travelocity, Hotwire, getaroom.com, Cancelon, HotelQuickly, Cheap Tickets and TripOnline SA so you can book your Shangri La Hotel Hangzhou reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • China >
    • Zhejiang >
    • Hangzhou
    • Also Known As
    • Shangri La Hangzhou ,
    • Hangzhou Shangri La
    Add Photo Photos
    Traveller (231)
    Room & Suite (58)
    Dining (10)
    Pool & Beach (5)
    Hotel & Grounds (174)
    Bathroom (6)
    Business Centre & Event Rooms (3)
    Family and Play Areas (1)
    Nearby
    Four Seasons Hangzhou at West Lake
    525 reviews
    .94 km away
     
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    .75 km away
     
    Xinxin Hotel
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    .72 km away
     
    Yuan Lifetel
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    .25 km away
     
    Nearby Restaurants
    Jin Sha (Four Seasons Hotel Hangzhou at West Lake)
    152 reviews
    .77 km away
    Lou WaiLou (GuShan Road)
    242 reviews
    .38 km away
    WL Bistro (Four Seasons Hotel Hangzhou at West Lake)
    28 reviews
    .94 km away
    Starbucks (Qu Yuan Feng He)
    15 reviews
    .31 km away
    Nearby Attractions
    West Lake (Xi Hu)
    6,676 reviews
    1.24 km away
    Su Causeway
    259 reviews
    .78 km away
    Gu Shan (Solitary Hill)
    433 reviews
    .48 km away
    Hangzhou Botanical Garden
    131 reviews
    1.31 km away
    Questions & Answers
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    Room Tips
    "West Wing More Convenient"
    Read review
    "take rooms ending with odd numbers they face the lake"
    Read review
    "Ask for a room with a view of West Lake"
    Read review
    "we were advised to insist on East wing, Lake view and the room still wasn't great. Maybe the Club rooms..."
    Read review
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