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Shangri La Hotel Hangzhou

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Traveller (390)
Room & Suite (84)
Dining (29)
Certificate of Excellence

About

Location
Cleanliness
Service
Value
Certificate of Excellence
Property amenities
Pool
Fitness Centre with Gym / Workout Room
Room service
Restaurant
Free parking
Free High Speed Internet (WiFi)
Bar/Lounge
Spa
Airport transportation
Banquet Room
Business Centre with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Heated pool
Indoor pool
Laundry Service
Meeting rooms
Multilingual Staff
Wheelchair Access
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Room features
Minibar
Family Rooms
Non-smoking rooms
Suites
Good to know
HOTEL STYLE
Classic
Park View
HOTEL CLASS
Hotel links
Visit hotel website
Special Offer:Book Direct and Save
Hotel deals
953Reviews
439Photos
1Q+A
73Room tips
Traveller rating
  • 393
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  • 139
  • 54
  • 28
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Popular mentions
The Hotel is on the lakeside. Sadly we could only stay one night, but the hotel was just what we like and wanted - traditional! We liked our room which was spotlessly clean and the staff throughout the hotel were helpful. (Unhelpfully the weather was "mixed", but we can't blame
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Response from Travel812740, 公关经理 at Shangri La Hotel Hangzhou
Responded 1 week ago
Dear Guest Thank you for taking your time in sharing your kind feedback with us. We are delighted to hear that you have taken the opportunity to stay in our hotel and had a very memorable experience. We will certainly share this review with all colleagues concerned and look forward to welcoming you back to Shangri-La Hotel Hangzhou soon. Your sincerely
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Nice hotel really closed to the west lake ! Nice Shangri-la, not so modern but tradidionnal one, nice wood and carpets, traditionnal smelling of the worldwide shangri-la. The breakfast is perfect, asiatic and occidental food ! People are english speakers, it's nice ! The
Read more
Response from Travel812740, 公关经理 at Shangri La Hotel Hangzhou
Responded 13 Feb 2019
Dear Guest, Thank you for choosing Shangri-La Hotel, Hangzhou and for sharing your comments on your recent stay with us. We are delighted to know you had a pleasant stay with us. Your recognition is a great motivator for us to continue to provide our heart-felt hospitality, and it will be gladly shared with all our colleagues. We look forward to welcoming you back on your next visit here. Warm regards, Shangri-La Hotel Hangzhou at your service team!
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Stayed in a horizons room with view of the lake. Although the hotel is in need of a renovation, the rooms are spacious and well appointed. The view from the room was fantastic and the hotel location was great to explore the west lake area. The breakfast, buffet style was very
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Response from Travel812740, 公关经理 at Shangri La Hotel Hangzhou
Responded 10 Feb 2019
Dear Guest, Thank you for taking your time in sharing your kind feedback with us. We are delighted to hear that you have taken the opportunity to stay in our hotel and had a very memorable experience. We look forward to welcoming you back to Shangri-La Hotel Hangzhou soon. Your sincerely
Read more
Our stay at the Hangzhou Shangri-La Hotel was most enjoyable, in particular Joe who did his utmost in making our stay at Shangri-La most enjoyable! He did his best within Guest Services, arranging transport for us to the bus station when we very very pressed for time. Thank
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Response from Travel812740, 公关经理 at Shangri La Hotel Hangzhou
Responded 6 Dec 2018
Dear Guest, Thank you for choosing Shangri-la Hotel HangZhou and taking the time to share your feedback with us here. We are delighted to learn of your positive experience at the hotel, and look forward to welcoming you back again very soon.
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They have an exotic bird in the lobby in a small cage which was sad to see. Sometimes it made nice sounds but often it made such loud shreiking sounds that it would hurt my ears. I hope they treat their birds better. I don't think that I'll stay there again.
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Response from Travel812740, 公关经理 at Shangri La Hotel Hangzhou
Responded 3 Dec 2018
Dear guest, Greetings from Shangri-La Hotel, Hangzhou! Thank you for staying with us and sharing your feedback. Please rest assure that we will take immediate actions to improve the service and facilities. We look forward to serving you again.
Read more
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Photo provided by managementShangri La Hotel Hangzhou
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12345617
May I ask if the hotel is near to wushan night market?
"You can have lake view or forest view"
"Advise poeple , specially outside of China, NOT to stay at this place !! Rip -Off place"
"6th floor view"
"Get a room with a view of the West Lake"
"the hotel has gorgeous views of the West Lake. The hotel front office people are quite nice to try to accede to your request."
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12345615
PRICE RANGE
US$ 123 - US$ 203 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
shangri la hangzhouhangzhou shangri la
LOCATION
ChinaZhejiangHangzhou
NUMBER OF ROOMS
212
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