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Shangri La Hotel Hangzhou

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Shangri La Hotel Hangzhou
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776 Reviews from our TripAdvisor Community

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Showing 280: English reviews
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Toronto, Canada
Reviewed 1 week ago

This is a tough one, as this hotel has serious PROs and CONs. Shangri-La Singapore should be really ashamed to have their name on this hotel, as it is ABSOLUTELY not up to their standards. We knew that when booking, and also knew we were paying $250/night rather than $500, so figured we'd "get what we paid for". But even...

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1Thank cantravnut
Lake Macquarie, Australia
Reviewed 1 week ago

This hotel is in a great location, right on West Lake, with easy access to attractions like Fei Lei Feng. It has lots of character and nice grounds. There was a good selection of food in the restaurant. The gym was just OK, but they had bikes for hire.

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Helpful?
Thank thomasandannette
New York City, New York
Reviewed 2 weeks ago via mobile

For a quick stay, the location is great. Within 10 mins walking distance you can visit local sites. The breakfast is just ok. They do their best to serve both Chinese and Western style food. The room is comfortable. Ask for a lake view hotel at front desk.

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Thank Uncle8en
North America
Reviewed 3 weeks ago

It's a very famous hotel, but what people don't mention as often is how beautiful the grounds are, how quiet it is, and its proximity to West Lake. It's a 20 min taxi ride to the train station, and steps to the lake. The restaurants in the hotel are formal but decent, though I suggest exiting the premises for better...

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Thank WorldBizTraveller
Canton of Lucerne, Switzerland
Reviewed 8 February 2017

Some People are complaining about the Age of the Hotel, but give best score for new Hotels in the centre. For myself I can totally recommend the shangri-la Hangzhou West lake. It is in a very calm and beautiful area. No noise and with excellent view to the Skyline of Hangzhou, if you visit the horizon Club in the East...

Review collected in partnership with shangri-la.com
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1Thank dubioso73
Reviewed 5 February 2017

The hotel is perfectly located near the West Lake. It is its main advantage. Another positive point is its Italian restaurant where the service and the quality of the food were excellent. We also appreciated that the hotel offers to rent bikes, very convenient. The room is spacious with old style design, the bed furniture was found damaged which it's...

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Thank Cat D
Kuala Lumpur, Malaysia
Reviewed 2 February 2017

Once upon a time, this hotel must be one of the prime hotel at Hangzhou, but when time past and without renovation and upgrade, it seem a little run down. On location wise, this hotel located at a very strategic place (just opposite the west lake), the lobby of west and east wing is beautiful with it authentic elegant design....

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Thank Ideatraveller
杭州香格里拉饭店, 总经理 at Shangri La Hotel Hangzhou, responded to this review

Dear Guest, Thank you very much for taking time to share your experience at the Shangri-La Hotel Hangzhou with us. I am glad to hear that you enjoyed our location. Should you travels bring you back to Hangzhou, I hope to have the chance to welcome you again. Yours truly, Karl Karlsson General Manager

Singapore, Singapore
Reviewed 14 January 2017 via mobile

This Shangri-la property first opened in late 1980s and is an old property. The only advantage it has would be the luscious greenery around it and the fact that it fringes the West Lake separated only by the fringe road. The service level was more local 4 star than International. The meal offering at the coffee house was again very...

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Thank mikeylim
杭州香格里拉饭店, 总经理 at Shangri La Hotel Hangzhou, responded to this review

Dear Guest, Thank you very much for taking time to share your experience at the Shangri-La Hotel Hangzhou with us. I am glad to hear that you enjoyed our location. We have taken note of your comments about food in Coffee Garden seriously and we will look into the matter with our respective chefs immediately, so as to further ensure...

London, United Kingdom
Reviewed 10 January 2017

President Putin and the Russian delegation apparently stayed here during the G20. That must mean that they were less important that the Gulf state that was put up at the gorgeous MidTown ShangriLa. This one was once the finest hotel in Hangzhou. Must have lost its crown decades ago. Run down and tired. Awful service. Dreadful coffee house, dark and...

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1Thank carpe d
Houston, Texas
Reviewed 22 December 2016

Hangzhou is probably of the one most beautiful cities I have visited in China. Here on business for 96 hrs. The location of this hotel is perfect! I highly recommend that if you stay here, take the opportunity to walk around West Lake and the surrounding shops. I walked 4-5 miles every morning. It is extremely safe. In the evenings...

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1Thank docfoodie2013
杭州香格里拉饭店, 总经理 at Shangri La Hotel Hangzhou, responded to this review

Dear docfoodie2013, Thank you very much for taking time to share your experience at the Shangri-La Hotel Hangzhou with us. I am glad to hear that you enjoyed our location. Should you travels bring you back to Hangzhou, I hope to have the chance to welcome you again. Yours truly, Karl Karlsson General Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Airport Transportation
  • Multilingual Staff
  • Babysitting

Additional Information about Shangri La Hotel Hangzhou

Address: No.78 Beishan Road, Xihu Distric, Hangzhou 310007, China
Region: China > Zhejiang > Hangzhou
Price Range: ₹ 9,481 - ₹ 18,242 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Shangri La Hotel Hangzhou 4.5*
Number of rooms: 382
Reservation Options:
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Also Known As:
Shangri La Hangzhou
Hangzhou Shangri La
Hotel Style:
#25 Business Hotel in Hangzhou
#27 Luxury Hotel in Hangzhou
#51 Best Value Hotel in Hangzhou
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Questions & Answers

Questions? Get answers from Shangri La Hotel Hangzhou staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“we were advised to insist on East wing, Lake view and the room still wasn't great. Maybe the Club rooms are better?”
 of 5 bubbles cantravnut, 14 Mar 2017 | Read review
“Top floors”
 of 5 bubbles 381carped, 9 Jan 2017 | Read review
“Stay in East Wing Horizon Club Lake View Room”
 of 5 bubbles warreng999, 18 Dec 2016 | Read review
“Recommend a room with lake view - it's worth it.”
 of 5 bubbles WarrenChu, 14 Oct 2016 | Read review
“Not in this hotel”
 of 5 bubbles caat73, 17 Sep 2016 | Read review
5 of 5