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Shangri La Hotel Hangzhou

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Traveller (328)
Room & Suite (81)
Dining (18)
Overview
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No.78 Beishan Road, Xihu Distric, Hangzhou 310007 China See on map
Name/address in local language
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Pool
Non-Smoking Rooms
Restaurant
Airport Transportation
4.5 Star accommodation
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Rooms
28 Oct29 Oct
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (880)
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All reviews east wing horizon club west lake classic hotel bit dated china su westlake lakeside mandarin
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1 - 5 of 336 reviews
Reviewed 2 weeks ago via mobile

You would fall in love with this, if you are looking for a hotel in a garden, and a lushly and lovely garden indeed. Old classic hotel but very well maintained. If this is your first visit to Hangzhou and you want to see the...More

Thank Andy H
Response from Travel812740, 公关经理 at Shangri La Hotel HangzhouResponded 1 week ago

Dear Andy H, thank you for sharing your experience at Shangri-la Hotel Hangzhou, We are delighted that you enjoyed our Shangri-la hospitality and exceptional dining options. We look forward to welcome you back to our hotel soon.

Reviewed 3 weeks ago

The Shangri-La at the lake is a large hotel complex with two wings. Apparently, the east wing should be the more luxurious one, the receptionist told us. However, we found that the whole hotel has seen better days. In the hallways, it smells old and...More

Thank Dino W
Response from Travel812740, 公关经理 at Shangri La Hotel HangzhouResponded 3 weeks ago

Dear Dino W Thank you for your review of Shangri-la Hotel Hangzhou. We too are disappointed with your stay experience with us and are concerned about the service issues you have raised. Would you please provide us with more details via email at slh@shangri-la.com so...More

Reviewed 3 weeks ago via mobile

Rooms are old. Location is great, but at night they have a bar and it's very very noisy till 11pm!!!! And also when I order taxi downstairs, it's take so long time. Then I go down to take the cab myself and NO-ONE TOLD ME...More

1  Thank Sasha0871
Response from Travel812740, 公关经理 at Shangri La Hotel HangzhouResponded 3 weeks ago

Dear Sasha0871, I would like to thank you for choosing the Shangri-La Hotel Hangzhou, and for sharing with us your experience. I am truly sorry that your stay did not meet our usual high standards. Your constructive comments have been discussed with the team and...More

Reviewed 4 weeks ago via mobile

I guess the only saving grace to this very old hotel is it’s location Right on the edge of West Lake Easy access to the phenomenal West Lake Impressions show Also easy to browse around the lake with boats, bicycles , buses , buggies right...More

1  Thank shanti288
Response from Travel812740, 公关经理 at Shangri La Hotel HangzhouResponded 4 weeks ago

Dear Guest, Thank you very much for taking time to share your experience at the Shangri-La Hotel Hangzhou with us. I am glad to hear that you enjoyed our location. Should you travels bring you back to Hangzhou, I hope to have the chance to...More

Reviewed 28 August 2018 via mobile

We stayed at Shangrila Hotel for one night to discover the city and attend the Impression West Lake show. The hotel was very comfortable and service was excellent. Stephen Shi is a great concierge and was really helpful and polite. Shangrila is the place to...More

Thank polkari
Response from 杭州香格里拉饭店, 总经理 at Shangri La Hotel HangzhouResponded 29 August 2018

Dear Guest Thank you for taking your time in sharing your kind feedback with us. We are delighted to hear that you have taken the opportunity to stay in our hotel and had a very memorable experience. We will certainly share this review with all...More

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About
Hotel class
Contact Information
Hotel Amenities
HOTEL FEATURES
Pool
Fitness Centre with Gym / Workout Room
Room Service
Restaurant
Free Parking
Free High Speed Internet (WiFi)
Bar/Lounge
Spa
Airport Transportation
Banquet Room
Business Centre with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Heated pool
Indoor pool
Laundry Service
Meeting Rooms
Minibar
Multilingual Staff
Wheelchair Access
Breakfast included
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Hotel Style
Business
,
Luxury
,
Best Value
Room types
Suites, Non-Smoking Rooms, Family Rooms
Hotel class
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Contact Information
Hotel Style
Business
,
Luxury
,
Best Value
Room types
Suites, Non-Smoking Rooms, Family Rooms
Number of rooms
382
Price range
US$ 124 - US$ 196 (Based on Average Rates for a Standard Room)
Also Known As
Shangri La Hangzhou
,
Hangzhou Shangri La
Location
China > Zhejiang > Hangzhou
Hotel class
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Contact Information
Hotel Style
Business
,
Luxury
,
Best Value
Room types
Suites, Non-Smoking Rooms, Family Rooms
Number of rooms
382
Price range
US$ 124 - US$ 196 (Based on Average Rates for a Standard Room)
Also Known As
Shangri La Hangzhou
,
Hangzhou Shangri La
Location
China > Zhejiang > Hangzhou
Photos
Traveller (328)
Room & Suite (81)
Dining (18)
Pool & Beach (7)
Business Centre & Event Rooms (3)
Family and Play Areas (1)
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Questions & Answers
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Room Tips
"Get a room with a view of the West Lake"
raymasterman
9 Aug 2018
Read review
"the hotel has gorgeous views of the West Lake. The hotel front office people are quite nice to try to..."
WandaL534
3 Jul 2018
Read review
"Choose the Horizon club rooms - service here is much better if you do not speak much Mandarin."
239ireneg
10 Jun 2018
Read review
"Horizon Club rooms are quiet and elegant"
fitzfloyd
23 May 2018
Read review
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