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Sheraton Grand Hangzhou Wetland Park Resort

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#6 of 2,351 Hotels in Hangzhou
Certificate of Excellence
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Sheraton Grand Hangzhou Wetland Park Resort
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423 Reviews from our TripAdvisor Community

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Showing 191: English reviews
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Shanghai, China
Reviewed yesterday NEW

this hotel is located in the wetland park area and with business street nearby. the environment is great and especially good for jogging. the service level is up to bar. i really enjoyed the balcony in my room, spacious!!

Review collected in partnership with this hotel
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Helpful?
Thank chenli88sha
Beijing, China
HOTEL’S FAVOURITE REVIEW
Reviewed 8 February 2017 via mobile

I went to the Lobby Lounge for the afternoon tea, I must admit it is a good one. SPG recognition is on point and the staff responsiveness is great. Everything went smooth and the afternoon tea was plentiful. The resort is in a nice area in the Wetlands and has its own canals integrated within the premises.

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Helpful?
Thank rdinbj
About Hotel's Favourite Review
SheratonHZ, General Manager at Sheraton Grand Hangzhou Wetland Park Resort, responded to this review

Dear guest, Thank you for choosing to stay at Sheraton Grand Hangzhou Wetland Park Resort and for taking time to write the comments for us. I'm glad to know that the afternoon tea and the service made your recent stay a memorable one. We're looking forward to welcoming you back in the near future. Warm Regards, Kathy Ma General Manager

Milan, Italy
Reviewed 5 days ago NEWvia mobile

I am on business trip in Hangzhou and decided to book a room at Sheraton Grand Hangzhou Wetland. I was never before guest there.My experience is fantastic! The staff of Hotel are the best ever! They have been so helpful to me! I can not believe how much they helped me! I needed an interpreter for next't days meeting.Both Concierge...

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Helpful?
Thank sandro m
SheratonHZ, General Manager at Sheraton Grand Hangzhou Wetland Park Resort, responded to this review

Dear guest, Thank you for choosing to stay at Sheraton Grand Hangzhou Wetland Park Resort and for sharing your recent experience with us. I'm glad to read that you enjoyed your time here and it is also my pleasure to know the wholehearted service delivered by our staff left a deep impression on you. I will be sure to share...

Reviewed 1 week ago via mobile

Stayed here for 3 nights. Everything about the hotel is really good. Rooms are spacious the service is very good. All the food is cooked well lots of western choice. Swimming pool and gym are a really high standard. Laundry service along with the room service was so quick and really cheap compared to other hotels. Would definitely stay here...

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Helpful?
Thank Mickey B
SheratonHZ, General Manager at Sheraton Grand Hangzhou Wetland Park Resort, responded to this review

Dear guest, Thank you for choosing to stay at hotel and for sharing such pleasant comments with us. I am delighted to know that you enjoyed your time here. I shall definitely share your reviews to our team. Thanks again for your compliments and we look forward to welcoming you back in the near future. Yours Sincerely, Kathy Ma General...

Beijing, China
Reviewed 1 week ago via mobile

I and my husband stayed here for 3 nights for a family trip, together with our 2-and-a-half-year-old daughter. This Sheraton property proved it an amazing place for parents who are new to taking care of thier kid on their own. During our stay, this detail-oriented hotel impressed us by spacious rooms, fantastic room service, nice food, great children's playground, excellent...

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Thank usmindc
Reviewed 1 week ago via mobile

I am not a friend of Sheraton , but this hotel is beautiful and 100% worth to try. I am here for just 2 nights but have got a real holiday feeling for this business trip. Next trip to HZ is surly here in this Sheraton hotel again.

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1Thank Christian G
SheratonHZ, General Manager at Sheraton Grand Hangzhou Wetland Park Resort, responded to this review

Dear guest, Thank you for choosing to stay at Sheraton Grand Hangzhou Wetland Park Resort and for your lovely reviews. I'm glad to know that you enjoyed you time at the hotel. We will persistently enhance our service skill and try to provide most comfortable experience for every guest. We’re Look forward to welcoming you back in the near future....

上海
Reviewed 16 March 2017 via mobile

That was my third time stayed in here,Hotel is great. What Impressed most However was the staff , from the friendly front desk, and the valets who hailed taxi's to the housekeeping and maintenance workers , Everyone was attentive and caring,There is one stands out in particular and named Megan. WOW!!! She sure know how to make guest feels at...

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Helpful?
Thank 张鹰
SheratonHZ, General Manager at Sheraton Grand Hangzhou Wetland Park Resort, responded to this review

Dear guest, Thank you for choosing to stay at Sheraton Grand Hangzhou Wetland Park Resort and for your lovely review. I'm glad to know the warm service made your recent travel an unforgettable one. We appreciate very much of your praise, especially for Magan. I will share your comments with our team and we are looking forward to welcoming you...

Bangkok, Thailand
Reviewed 10 March 2017

Comfortable and spacious rooms, warm hospitality and overall an excellent Sheraton property with great view from the balconies. If you are looking for a quiet and calm place, this is the place to be. SPG recognition is on point and the staff responsiveness is great

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Helpful?
Thank Kunal P
SheratonHZ, General Manager at Sheraton Grand Hangzhou Wetland Park Resort, responded to this review

Dear guest, Thank you for choosing to stay at Sheraton Grand Hangzhou Wetland Park Resort and for your lovely review. I'm glad to know you loved the calm environment, and also thrilled to read that the comfortable rooms and the warm service made your recent stay a memorable one. I will share your comments with our team and we are...

Munich, Germany
Reviewed 5 March 2017

I stayed at this Hotel for a Business trip and it will definately not be my last stay here. All stuff was very friendly and welcoming. Room Service was excellent and on time. At my last day, my save wouldn´t open anymore. 1 call to the reception and the Problem was fixed after 5 minutes. Room was cleaned every day....

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Thank FOODandTRAVEL999
New York City, New York
Reviewed 28 February 2017

We had dinner at the Club with some friends. The food and the service were both excellent! Jack Jin was very attentive and helpful. He answered any questions we had and made recommendations based on our preferences. Speaking English with him was a breath of fresh air. There was nice variety in the food (which all tasted great), and the...

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Helpful?
Thank Worldtraveller4747
SheratonHZ, General Manager at Sheraton Grand Hangzhou Wetland Park Resort, responded to this review

Dear guest, Thank you for choosing to stay at Sheraton Grand Hangzhou Wetland Park Resort and for taking the time to leave us such a wonderful review. I am so pleased to read your kind words, and to know that you loved the food as well as the service at Club Lounge. I am sure that Jack will be over...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Sheraton Grand Hangzhou Wetland Park Resort is a luxurious 5-star property located 2 km from West City Plaza and 8 km from the Xihu Xintiandi. It offers an indoor pool, a fitness centre and sauna facilities. Free parking on site and free Wi-Fi in public areas are provided. ... more   less 

Additional Information about Sheraton Grand Hangzhou Wetland Park Resort

Address: 1 Westbrook Resort, Zijingang Road, Hangzhou 310030, China
Region: China > Zhejiang > Hangzhou
Price Range: ₹ 9,219 - ₹ 17,464 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sheraton Grand Hangzhou Wetland Park Resort 5*
Number of rooms: 380
Reservation Options:
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Hotel Style:
#4 Spa Hotel in Hangzhou
#6 Business Hotel in Hangzhou
#6 Luxury Hotel in Hangzhou
#9 Family Hotel in Hangzhou
#35 Best Value Hotel in Hangzhou
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Questions & Answers

Questions? Get answers from Sheraton Grand Hangzhou Wetland Park Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The general location of the hotel is in a quiet area.”
  • Isolated bath with 2 sliding doors to complete the square of the room for privacy.
T7645FSdavem, 22 Dec 2016 | Read review
“All rooms were very nice. Some are a long walk from the elevator”
wwstraveler, 5 Nov 2016 | Read review
“Lake sided rooms”
DreamerDisha, 7 Aug 2016 | Read review
“Upper level rooms have more beautiful view.”
Coconut_Panakotta, 17 May 2016 | Read review
“higher floors gets better views”
nicholasl758, 29 Apr 2016 | Read review
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