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Sheraton Grand Hangzhou Wetland Park Resort

Hotels.comUS$ 145*
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#6 of 2,365 Hotels in Hangzhou
Certificate of Excellence
04/06/2017 05/06/2017
1 room 2 adults 0 children
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Sheraton Grand Hangzhou Wetland Park Resort
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433 Reviews from our TripAdvisor Community

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Showing 196: English reviews
Start your review of Sheraton Grand Hangzhou Wetland Park Resort
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Hong Kong, China
Reviewed 5 days ago NEW

I was invited by business partner for a weekend stay at the premises which was located near the entrance of the Wetland Park. It was one hour drive from the airport by taxi with normal traffic, allow another 15~20 minutes extra during peak hours. 20 minutes taxi ride would take you to the city centre where the West Lake is...

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Helpful?
Thank Philip C
SheratonHZ, General Manager at Sheraton Grand Hangzhou Wetland Park Resort, responded to this review

Dear guest, Thank you for reviewing your stay here at Sheraton Grand Hangzhou Wetland Park Resort and for your fantastic comments. We are delighted to learn that our location was perfect for you and that our team members delivered an enjoyable experience during the stay. Also, I am so honored to know we have found a loyal guest in you....

Beijing, China
HOTEL’S FAVOURITE REVIEW
Reviewed 1 week ago

Pleasant stay after my first visit two years ago. The hotel facilities are nicely maintained and really appreciate the resort type of wood & bamboo design, plus Southern Chinese classic gardening and landscaping. Hotel is located in the Wetland Park so good views from the room, feeling close to nature and even can hear birds and frogs singing. Hotel staff...

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Helpful?
Thank Le G
About Hotel's Favourite Review
SheratonHZ, General Manager at Sheraton Grand Hangzhou Wetland Park Resort, responded to this review

Dear guest, Thank you for choosing to stay at Sheraton Grand Hangzhou Wetland Park Resort again and for your lovely reviews. I am so pleased to learn you loved the environment and design of our hotel. It is our honor to receive such a high praise comment. We will persistently enhance our service skill and try to provide most comfortable...

Hong Kong, China
Reviewed 1 week ago

This is a good place to lead you a bit away from crowded West Lake and central Hanghzhou, and enjoy a weekend in the biggest green natural wetland park here. Nice interior design, eastern style, friendly staff, helpful and alway carry a smile. Due to its location, not too many guests, always enjoy the quietness.

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Helpful?
Thank Zoezaq
SheratonHZ, General Manager at Sheraton Grand Hangzhou Wetland Park Resort, responded to this review

Dear guest, Thank you for reviewing your stay here at Sheraton Grand Hangzhou Wetland Park Resort and sharing your feedback with all our future travelers. I am so pleased to learn that you enjoyed everything here especially the quiet environment which impressed you deeply. We are all looking forward to welcoming you back again as well as your continued support...

Hong Kong, China
Reviewed 1 week ago via mobile

This is my fifth visit to the hotel. This used to be one of my favorites in Hangzhou. The setting and architecture is beautiful. I was checked in late last night and was assigned to a ground floor room because of the room rate we paid. The experience this time was not great. The walk way to my room was...

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Helpful?
Thank GOAL_Spring
SheratonHZ, General Manager at Sheraton Grand Hangzhou Wetland Park Resort, responded to this review

Dear guest, Thank you for choosing to stay at Sheraton Grand Hangzhou Wetland Park Resort and for your detailed comments. I am so proud to know our hotel once to be your favorite hotel in Hangzhou. Also, I felt disappointed we were not living up to you expectation this time. For the ecological environment factors, there are more mosquitoes in...

Reviewed 2 weeks ago

Thanks Robert and Rye, they are very helpful, helped us to order transportation from Hotel to Hangzhou Airport. The rooms are clean, food are great. We really enjoy our stay there. Definitely will come back again.

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Helpful?
Thank Valerie L
Shanghai, China
Reviewed 3 weeks ago

this hotel is located in the wetland park area and with business street nearby. the environment is great and especially good for jogging. the service level is up to bar. i really enjoyed the balcony in my room, spacious!!

Review collected in partnership with this hotel
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Helpful?
Thank chenli88sha
SheratonHZ, General Manager at Sheraton Grand Hangzhou Wetland Park Resort, responded to this review

Dear guest, Thanks very much for your kind comments regarding with the recent stay at Sheraton Grand Hangzhou Wetland Park Resort. I'm delighted to know you're satisfied with our room and service. It's also good to know that you enjoyed jogging here. I believe the fresh air and beautiful surroundings are very beneficial for exercise. We do hope we have...

Milan, Italy
Reviewed 4 weeks ago via mobile

I am on business trip in Hangzhou and decided to book a room at Sheraton Grand Hangzhou Wetland. I was never before guest there.My experience is fantastic! The staff of Hotel are the best ever! They have been so helpful to me! I can not believe how much they helped me! I needed an interpreter for next't days meeting.Both Concierge...

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Helpful?
Thank sandro m
SheratonHZ, General Manager at Sheraton Grand Hangzhou Wetland Park Resort, responded to this review

Dear guest, Thank you for choosing to stay at Sheraton Grand Hangzhou Wetland Park Resort and for sharing your recent experience with us. I'm glad to read that you enjoyed your time here and it is also my pleasure to know the wholehearted service delivered by our staff left a deep impression on you. I will be sure to share...

Reviewed 4 weeks ago via mobile

Stayed here for 3 nights. Everything about the hotel is really good. Rooms are spacious the service is very good. All the food is cooked well lots of western choice. Swimming pool and gym are a really high standard. Laundry service along with the room service was so quick and really cheap compared to other hotels. Would definitely stay here...

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Helpful?
Thank Mickey B
SheratonHZ, General Manager at Sheraton Grand Hangzhou Wetland Park Resort, responded to this review

Dear guest, Thank you for choosing to stay at hotel and for sharing such pleasant comments with us. I am delighted to know that you enjoyed your time here. I shall definitely share your reviews to our team. Thanks again for your compliments and we look forward to welcoming you back in the near future. Yours Sincerely, Kathy Ma General...

Beijing, China
Reviewed 5 weeks ago via mobile

I and my husband stayed here for 3 nights for a family trip, together with our 2-and-a-half-year-old daughter. This Sheraton property proved it an amazing place for parents who are new to taking care of thier kid on their own. During our stay, this detail-oriented hotel impressed us by spacious rooms, fantastic room service, nice food, great children's playground, excellent...

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Helpful?
Thank usmindc
Reviewed 18 April 2017 via mobile

I am not a friend of Sheraton , but this hotel is beautiful and 100% worth to try. I am here for just 2 nights but have got a real holiday feeling for this business trip. Next trip to HZ is surly here in this Sheraton hotel again.

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Helpful?
1Thank Christian G
SheratonHZ, General Manager at Sheraton Grand Hangzhou Wetland Park Resort, responded to this review

Dear guest, Thank you for choosing to stay at Sheraton Grand Hangzhou Wetland Park Resort and for your lovely reviews. I'm glad to know that you enjoyed you time at the hotel. We will persistently enhance our service skill and try to provide most comfortable experience for every guest. We’re Look forward to welcoming you back in the near future....

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Sheraton Grand Hangzhou Wetland Park Resort is a luxurious 5-star property located 2 km from West City Plaza and 8 km from the Xihu Xintiandi. It offers an indoor pool, a fitness centre and sauna facilities. Free parking on site and free Wi-Fi in public areas are provided. ... more   less 

Additional Information about Sheraton Grand Hangzhou Wetland Park Resort

Address: 1 Westbrook Resort, Zijingang Road, Hangzhou 310030, China
Region: China > Zhejiang > Hangzhou
Price Range: ₹ 9,113 - ₹ 14,609 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sheraton Grand Hangzhou Wetland Park Resort 5*
Number of rooms: 380
Reservation Options:
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Hotel Style:
#4 Spa Hotel in Hangzhou
#6 Luxury Hotel in Hangzhou
#6 Business Hotel in Hangzhou
#9 Family Hotel in Hangzhou
#32 Best Value Hotel in Hangzhou
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Questions & Answers

Questions? Get answers from Sheraton Grand Hangzhou Wetland Park Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Book on executive floor at a reasonable premium”
W2225FJphilipc, 18 May 2017 | Read review
“I lived on higher level, facing the internal court, it is good. I believe facing the park would provide better view.”
Zoezaq, 15 May 2017 | Read review
“A higher floor gets you better view of the wetland and nature greens.”
leftbay, 12 May 2017 | Read review
“3rd floor is better”
, 3 May 2017 | Read review
“The general location of the hotel is in a quiet area.”
  • Isolated bath with 2 sliding doors to complete the square of the room for privacy.
T7645FSdavem, 22 Dec 2016 | Read review
5 of 5
Hotels.com
US$ 145* /night
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HotelQuicklyUS$ 181
Booking.comUS$ 145
PricelineUS$ 145
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Prices are for 1 room, 2 adults
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