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What is Travellers' Choice?
This award is our highest recognition and is presented annually to the top 1% of businesses across select categories.
We just returned from our second stay at this exquisite hotel. The rooms are spacious, elegant and impeccably appointed. The service is outstanding - all of the Four Seasons personnel are welcoming, friendly, and eager to assist you. The spa facilities are lovely and again,...More
Thank Lindsay M
Response from PeterDraminsky, General Manager at Four Seasons Hangzhou at West LakeResponded 22 August 2014
Dear Lindsay M,
I hardly know how to thank you enough for taking the trouble to send such a kind review about the hotel! It was very kind of you. As a return guest, you are obviously fully aware of the teamwork that it takes...More
Tacked on a few extra days ahead of a business trip and decided to stay at the Four Seasons because of a great AMEX Fine Hotels & Resorts package and the unique location near the famous West Lake. I especially wanted a property that didn't...More
1 Thank HK-squared
Response from PeterDraminsky, General Manager at Four Seasons Hangzhou at West LakeResponded 4 August 2014
Thank you so much for your review. As you can imagine, I am so delighted to know that you were pleased with your stay (though a bit hot in July). I will be delighted to pass on your warm words of praise to...More
The four seasons at Hangzhou is at a premium location, literally on the West lake, and very well decorated in a old Chinese fashion. The rooms are very good size with your own private balcony looking over the lake.
It is expensive and in high...More
1 Thank Carlos G
Response from PeterDraminsky, General Manager at Four Seasons Hangzhou at West LakeResponded 31 July 2014
Dear Carlos G,
Thank you so much for the "Top Hotel" ranking here in Hangzhou. We are indeed very fortunate to be located right by the beautiful West Lake and its surrounding area. We very much appreciate your positive feedback, and are also actively working...More
Our party of six - my parents, two daughters, husband and me - stayed three nights at Four Seasons Hangzhou.
Every one of us loved our stay.
Service was excellent. Every staff member we met along the way was friendly, helpful and seemed genuinely happy...More
2 Thank karenyew
Response from PeterDraminsky, General Manager at Four Seasons Hangzhou at West LakeResponded 11 August 2014
Thank you so much for your generous review here on TripAdvisor, and all the kind things that you wrote about our hotel here in Hangzhou. As you can imagine, I was just delighted to read that you - and especially your children -...More
Hangzhou is one of the beautiful ciities in the PRC with a jewel of a lake in the center of the city. However, it is one of the most popular tourist destinations in the PRC so it is very crowded. However, the Four Seasons maintains...More
2 Thank Mark_Radcliffe
Response from PeterDraminsky, General Manager at Four Seasons Hangzhou at West LakeResponded 26 June 2014
Thank you so much for taking the time to write this review about your visit. I can't thank you enough for taking the time to provide the feedback about your stay with us. It was most helpful.
I was delighted to read that...More
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Fitness Centre with Gym / Workout Room
Free High Speed Internet ( WiFi )
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Things to do
Fitness Centre with Gym / Workout Room
US$ 452 - US$ 734 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
#1 Romantic Hotel in Hangzhou
#2 Spa Hotel in Hangzhou
#2 Luxury Hotel in Hangzhou
#2 Business Hotel in Hangzhou
#3 Family Hotel in Hangzhou
#57 Best Value Hotel in Hangzhou
Non-Smoking Rooms ,
Number of rooms
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Also Known As
Four Seasons Hangzhou At West Lake Hotel Hangzhou ,