We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Map
Satellite
Map updates are paused. Zoom in to see updated info.
Reset zoom
Updating Map...
6/8/2017 7/8/2017
    There are no pins in your viewport. Try moving the map or changing your filters.
    • {providername} {price}
    {providername} {price}
      {listitems}
    {sold_out_text}
    We can't find prices for this accommodation
    From {rate_price} {rate_periodicity}

    Four Seasons Hangzhou at West Lake

    No.5 Lingyin Road, Hangzhou 310013, China
    Hotel website
    Save
    Best prices for your stay
    6/8/2017 7/8/2017
    US$ 579
    US$ 546
    SAVE US$ 33
    US$ 579
    US$ 545
    SAVE US$ 34
    US$ 579
    US$ 546
    SAVE US$ 33
    Traveller (671)
    Room & Suite (547)
    Dining (145)
    Shangri La Hotel Hangzhou
    796 reviews
    #27 of 2,402 hotels in Hangzhou
     
    West Lake State Guesthouse
    126 reviews
    #47 of 2,402 hotels in Hangzhou
     
    Tea Boutique Hotel
    234 reviews
    #35 of 2,402 hotels in Hangzhou
     
    Hangzhou Jinxi Hotel
    115 reviews
    #61 of 2,402 hotels in Hangzhou
     
    Overview
    • Excellent84%
    • Very good11%
    • Average3%
    • Poor1%
    • Terrible1%
    Travellers talk about
    Free Wifi
    Free Parking
    Breakfast Buffet
    Pool
    Non-Smoking Hotel
    Restaurant
    Airport Transportation
    Room Service
    Suites
    Bar/Lounge
    Fitness centre
    Concierge
    Spa
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Babysitting
    Private Balcony
    5.0 Star Hotel
    All hotel details
    Offers from Four Seasons Hangzhou at West Lake
    Special Offer: Bed and Breakfast
    Hotel packages
    {"containerClass":null,"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"dust":{"nav_controls":"ibex_photo_carousel__nav_controls"}},"scriptFlags":null}
    Shangri La Hotel Hangzhou
    796 reviews
    #27 of 2,402 hotels in Hangzhou
     
    West Lake State Guesthouse
    126 reviews
    #47 of 2,402 hotels in Hangzhou
     
    Tea Boutique Hotel
    234 reviews
    #35 of 2,402 hotels in Hangzhou
     
    Hangzhou Jinxi Hotel
    115 reviews
    #61 of 2,402 hotels in Hangzhou
     
    Rooms
    6 Aug7 Aug
    |
    1 room, 2 adults, 0 children
    Standard Room

    Getting you more information on this room

    Free Cancellation
    Select
    Show Available Rooms
    Sorry, this partner no longer has rooms available on TripAdvisor. Please visit one of our 12 partner sites to see rooms from US$ 544.
    We're sorry, there are no rooms available on TripAdvisor. Please change your dates, or view all Hangzhou hotels with availability
    Standard Room

    Getting you more information on this room

    Free Cancellation
    Select
    {"BOOKING_FEATURES": ["IB_STREAMLINED_SELECTED_ROOM","IB_NEW_REG_FLOW_INTERRUPTER","IB_SHOW_EMAIL_FOR_INSECURE_LOGIN","RCMS_INLINE_ROOM_GRID_MAX_OCC","IB_POST_BOOKING_LOGIN","IB_IRG_PERFORMANCE_METRICS","IB_IRG_MATCH_META","CHILDREN_SEARCH","IB_DW_INLINE_PASSWORD","ATTRACTIONS_REMOVE_PAYMENT_ADDRESS_FIELDS","HR_IB_EXCLUDE_TAXES_AND_FEES","IB_DW_CCNAME_WITH_AUTOCOMPLETE","IB_IRG_PERFORMANCE_METRICS_MOBILE","IB_BOOKNOW_CLEAN_WITH_ICON_SHORT_BTN","STORED_CARDS","IB_POST_BOOK_LOGIN_CTA","IB_PRICE_WINS_COPY","IB_DW_PROMPT_KNOWN_EMAIL","IB_PRICES_OUTSIDE_ROOM_BUTTON","IB_EXIT_INTERRUPTER","IB_SHOW_AMENITIES_AS_ICONS","IB_NEW_REG_FLOW","META_AIR","IB_INLINE_ROOM_GRID","IB_TIME_OF_STAY_PAYMENT_TYPES_V3","IBEX_HIGH_EQUITY_BRANDING","IB_PRICE_WINS_POST_TX","IB_BOOKING_FORM_FAVICON","IB_URGENCY_BLOCK","IB_NEW_REG_FLOW_POST_BOOK"] , "IMPRESSION_KEY": "b7df7c8df0eb4a5e881fa275505097de", "roomSelectionModel": {"partnerInfos":[],"multiplePartners":false,"polling":{"locationId":1733741,"bookingSessionId":null,"detailedAvailabilityKey":null,"commerceContentIds":[53960053],"additionalContentIds":[],"pollCount":0,"checkin":{"day":6,"month":8,"year":2017},"checkout":{"day":7,"month":8,"year":2017},"adults":2,"child_rm_ages":"","rooms":1,"display_rooms":300,"entryPrice":546,"entryCurrency":"USD","complete":true,"formKey":"","showAllRooms":true,"genNewBookingSessionId":false,"winningProviderAtClick":"","selectedRoomKey":null,"impressionKey":"b7df7c8df0eb4a5e881fa275505097de","navArea":null,"referringServlet":"Hotel_Review","highestMetaPrice":579,"lowestMetaPrice":544,"additionalPartner":false,"highestMetaPriceDisplay":579,"roomsToVerify":[],"clazz":null},"summary":null,"unavailable":false,"metaOffers":[],"mismatchCheckModel":null,"totalMediaCount":0,"hotelPhotos":[],"noticeHeaderMessage":null,"moreProviders":null,"lowestPricePartner":null,"showAllRooms":true,"isMetaCheaper":false,"isBookingLessThanOrEqualToMeta":null,"avgHistoricalPrice":0.0,"avgHistoricalDisplayPrice":null,"expressBookState":{"hasFullTravelerInfo":false,"hasReducedBillingInfo":false,"hasFullBillingInfo":false},"highestMetaPrice":579,"lowestMetaPrice":544,"highestMetaPriceDisplay":579,"hotelName":"Four Seasons Hangzhou at West Lake","hasSpecialTimeOfStayTaxes":false,"trackingTree":null,"trackingTreeId":null,"showPriceHoverTooltip":false,"trackingContext":"eyJzdGF0ZSI6IkhPVEVMX0FVQ1RJT04iLCJwIjoiSFJfTWFpbkNvbW1lcmNlIiwiaWRzIjp7IkJGSyI6ImI3ZGY3YzhkZjBlYjRhNWU4ODFmYTI3NTUwNTA5N2RlIiwiQUlLIjoiYWI4MmZkOWRkNzU1NGIwZTk3NzgwNzY1MDBiZTZjMDYifSwiZW50cnlTZXJ2bGV0IjoiSG90ZWxfUmV2aWV3In0=","cheaperPricesExist":false,"enableLPF":false,"priceDropPercent":0,"canExpandRooms":false,"expandRoomsToAllPartners":false,"roomSelectionKey":null,"useSupplierDirectTreatment":false,"isSupplierDirect":false,"showProviderSeparator":false,"clazz":null,"seeMoreMessage":null,"seeMoreIFrameMessage":null,"isPricelineCom":false}, "ibAvailability": true, "metaAvailability": true, "topOfferIsIB": false, "numHacTries": -1, "checkIn": "06/08/2017", "checkOut": "07/08/2017", "lowestPrice": "US$ 544", "hasDates": true, "hacComplete": true, "contentIdMappings": {"53960053":"TravelocityEWS","79500878":"CheapTicketsEWS","49832940":"BookingCom","76493431":"Hotwire","109237419":"HotelsCom2IB","34637642":"Expedia","78938075":"OrbitzEWS"}, "pollingEnabled": false, "preventScroll": false, "offerClickToken": null, "conditionalUpdate": false, "mightGetRooms": true, "divClasses": "ppr_rup ppr_priv_hr_inline_room_grid_hsx", "singlePartnerRoomGridWidget": {"containerClass":null,"widget":{"name":"ibex_room_grid_hsx","template":"ibex_room_grid_hsx__widget","moduleList":["handlers","tracking"],"divClasses":"prw_rup prw_ibex_room_grid_hsx","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))","tracking":"(ta.prwidgets.getjs(this,'tracking'))"},"dust":{"sub_header":"ibex_room_grid_hsx__sub_header"}},"scriptFlags":null}, "multiPartnerRoomGridWidget": null, "mismatchMessage": {"containerClass":null,"widget":{"name":"ibex_mismatch_message","template":"ibex_mismatch_message__widget","moduleList":["handler"],"divClasses":"prw_rup prw_ibex_mismatch_message","js":{"handler":"(ta.prwidgets.getjs(this,'handler'))"},"dust":{}},"scriptFlags":null}, "maxRoomsToShow": 300, "isTablet": false, "roomGridRowWidget": {"containerClass":null,"widget":{"name":"ibex_room_grid_row_hsx","template":"ibex_room_grid_row_hsx__widget","moduleList":[],"divClasses":"prw_rup prw_ibex_room_grid_row_hsx","js":{},"dust":{"amenities":"ibex_room_grid_row_hsx__amenities","condition_col":"ibex_room_grid_row_hsx__condition_col","price_text":"ibex_room_grid_row_hsx__price_text","reservation_col":"ibex_room_grid_row_hsx__reservation_col"}},"scriptFlags":null}, "mismatchMessageLightbox": null, "deviceInfo": "OtherOS OtherBrowser", "bookOnTripAdvisor": "Book on <img class=\"ibHeaderImg\" alt=\"TripAdvisor\" src=\"https:\/\/static.tacdn.com\/img2\/branding\/rebrand\/TA_logo_primary.png\"\/>"}
    Write a Review
    Turn Your Opinions into Points!
    Turn your opinions into JPMiles
    Turn your opinions into PAYBACK Points
    *You can enroll in only one programme at a time to earn rewards for reviews.
    JPMiles / Payback Arrow
    JPMiles / Payback Arrow
    50
    Reviews (485)
    Traveller rating
    Traveller type
    Time of year
    Language
    • More languages
    There are newer reviews for Four Seasons Hangzhou at West Lake
    See the most recent reviews

    151 - 155 of 332 reviews

    Reviewed 12 August 2014

    We just returned from our second stay at this exquisite hotel. The rooms are spacious, elegant and impeccably appointed. The service is outstanding - all of the Four Seasons personnel are welcoming, friendly, and eager to assist you. The spa facilities are lovely and again,...More

    Thank Lindsay M
    Response from PeterDraminsky, General Manager at Four Seasons Hangzhou at West LakeResponded 22 August 2014

    Dear Lindsay M, I hardly know how to thank you enough for taking the trouble to send such a kind review about the hotel! It was very kind of you. As a return guest, you are obviously fully aware of the teamwork that it takes...More

    Reviewed 3 August 2014

    Tacked on a few extra days ahead of a business trip and decided to stay at the Four Seasons because of a great AMEX Fine Hotels & Resorts package and the unique location near the famous West Lake. I especially wanted a property that didn't...More

    1  Thank HK-squared
    Response from PeterDraminsky, General Manager at Four Seasons Hangzhou at West LakeResponded 4 August 2014

    Dear HK-squared, Thank you so much for your review. As you can imagine, I am so delighted to know that you were pleased with your stay (though a bit hot in July). I will be delighted to pass on your warm words of praise to...More

    Reviewed 23 July 2014

    The four seasons at Hangzhou is at a premium location, literally on the West lake, and very well decorated in a old Chinese fashion. The rooms are very good size with your own private balcony looking over the lake. It is expensive and in high...More

    1  Thank Carlos G
    Response from PeterDraminsky, General Manager at Four Seasons Hangzhou at West LakeResponded 31 July 2014

    Dear Carlos G, Thank you so much for the "Top Hotel" ranking here in Hangzhou. We are indeed very fortunate to be located right by the beautiful West Lake and its surrounding area. We very much appreciate your positive feedback, and are also actively working...More

    Reviewed 29 June 2014 via mobile

    Our party of six - my parents, two daughters, husband and me - stayed three nights at Four Seasons Hangzhou.  Every one of us loved our stay. Service was excellent. Every staff member we met along the way was friendly, helpful and seemed genuinely happy...More

    2  Thank karenyew
    Response from PeterDraminsky, General Manager at Four Seasons Hangzhou at West LakeResponded 11 August 2014

    Dear karenyew, Thank you so much for your generous review here on TripAdvisor, and all the kind things that you wrote about our hotel here in Hangzhou. As you can imagine, I was just delighted to read that you - and especially your children -...More

    Reviewed 25 June 2014

    Hangzhou is one of the beautiful ciities in the PRC with a jewel of a lake in the center of the city. However, it is one of the most popular tourist destinations in the PRC so it is very crowded. However, the Four Seasons maintains...More

    2  Thank Mark_Radcliffe
    Response from PeterDraminsky, General Manager at Four Seasons Hangzhou at West LakeResponded 26 June 2014

    Dear Mark_Radcliffe, Thank you so much for taking the time to write this review about your visit. I can't thank you enough for taking the time to provide the feedback about your stay with us. It was most helpful. I was delighted to read that...More

    Shangri La Hotel Hangzhou
    796 reviews
    #27 of 2,402 hotels in Hangzhou
     
    West Lake State Guesthouse
    126 reviews
    #47 of 2,402 hotels in Hangzhou
     
    Tea Boutique Hotel
    234 reviews
    #35 of 2,402 hotels in Hangzhou
     
    Hangzhou Jinxi Hotel
    115 reviews
    #61 of 2,402 hotels in Hangzhou
     
    About
    Awards & Recognition
    Travellers' Choice2017 Winner
    Certificate of Excellence
    Amenities
    • Top amenities
    • Pool
    • Fitness Centre with Gym / Workout Room
    • Room Service
    • Restaurant
    • Free Parking
    • Bar/Lounge
    • Spa
    • Free High Speed Internet ( WiFi )
    • Hotel Amenities
    • Business Centre with Internet Access
    • Room Service
    • Free Parking
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Children Activities (Kid / Family Friendly)
    • Airport Transportation
    • Babysitting
    • Room amenities
    • Minibar
    • Things to do
    • Pool
    • Fitness Centre with Gym / Workout Room
    • Restaurant
    • Bar/Lounge
    • Spa
    • Hot Tub
    Details
    • Price range
    • US$ 452 - US$ 734 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #1 Romantic Hotel in Hangzhou
    • #2 Spa Hotel in Hangzhou
    • #2 Luxury Hotel in Hangzhou
    • #2 Business Hotel in Hangzhou
    • #3 Family Hotel in Hangzhou
    • #57 Best Value Hotel in Hangzhou
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms
    • Number of rooms
    • 81
    • Reservation Options
    • TripAdvisor is proud to partner with Hotels.com, DerbySoft Ltd Shanghai HQ Supplier Direct, Booking.com, Expedia, Orbitz, Travelocity, Priceline, Ctrip TA, TripOnline SA, Cheap Tickets, Hotwire, Agoda, Cancelon and HotelQuickly so you can book your Four Seasons Hangzhou at West Lake reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • China >
    • Zhejiang >
    • Hangzhou
    • Also Known As
    • Four Seasons Hangzhou At West Lake Hotel Hangzhou ,
    • 4 Seasons Hangzhou At West Lake
    Add Photo Photos
    Traveller (671)
    Room & Suite (547)
    Dining (145)
    Pool & Beach (94)
    Hotel & Grounds (484)
    Bathroom (28)
    Family and Play Areas (4)
    Business Centre & Event Rooms (1)
    Nearby
    Hangzhou Jinxi Hotel
    115 reviews
    .29 km away
     
    West Lake State Guesthouse
    126 reviews
    2.08 km away
     
    Tea Boutique Hotel
    234 reviews
    1.90 km away
     
    Shangri La Hotel Hangzhou
    796 reviews
    .87 km away
     
    Nearby Restaurants
    Jin Sha (Four Seasons Hotel Hangzhou at West Lake)
    145 reviews
    .18 km away
    WL Bistro (Four Seasons Hotel Hangzhou at West Lake)
    28 reviews
    .54 km away
    Amigo Restaurant & Bar
    41 reviews
    .76 km away
    Pur Restaurant
    5 reviews
    .87 km away
    Nearby Attractions
    Gu Shan (Solitary Hill)
    429 reviews
    1.36 km away
    Ping Hu Qiu Yue
    386 reviews
    1.39 km away
    Hangzhou Botanical Garden
    125 reviews
    .42 km away
    Yue Fei Mausoleum (Tomb of Yuefei)
    169 reviews
    1.37 km away
    Ask a question
    Questions & Answers
    gigiweit
    19 January 2017|
    Answer
    Response from bpr18 | Reviewed this property |
    Quite a bit. They are truly a full service spa. Massage, gym, beautiful pool area. They have it all
    0
    Votes
    Tonya M
    3 April 2016|
    AnswerShow all 2 answers
    Response from Rob K | Reviewed this property |
    I think the travel time is something like 2.5 hours and would suggest to leave 3 hours in case of traffic congestion.
    0
    Votes
    vivio33
    20 March 2016|
    Answer
    Response from rhs633 | Reviewed this property |
    Contact the manager of the hotel. They will, if possible, accommodate you and arrange sightseeing
    0
    Votes
    Room Tips
    "With private garden"
    Read review
    "All the rooms are spacious but choose one on the lake"
    Read review
    "We had a lagoon suite room, private, spacious and lovely view"
    Read review
    "We had 3 rooms and all were equally nice. Very spacious, and big bathrooms."
    Read review
    Is This Your TripAdvisor Listing?
    Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing